Latest news with #6Eskai
Mint
03-08-2025
- Business
- Mint
IndiGo announces ‘Anniversary' sale. From booking window to fares — Here's all you need to know
IndiGo, a low-cost domestic carrier, has unveiled its 'Happy IndiGo Day Sale' to celebrate 19 years of the airline's operations, with fares starting at just ₹ 1,219. The limited-period deal features discounted flight fares and ancillary services on both domestic and international routes. To mark its 19th anniversary, Indigo has launched a special sale with discounted fares across its network. The available flight fares are all-inclusive and can be booked only for one-way travel. Domestic flights: Fares starting at ₹ 1,219 on select sectors 1,219 on select sectors International flights: Fares starting at ₹ 4,319 4,319 IndiGoStretch seats: Fares for these extra legroom seats begin at ₹ 9,919 Early Access: The booking window began at 12:01 am on August 3, 2025 and will end on August 6, 2025, exclusively through IndiGo's website, mobile app, and AI assistant 6Eskai. Other Platforms: The sale will also be available on other booking platforms from August 4, 2025, until August 6, 2025 (midnight). However, it's important to note that the discounted fares are only valid for travel between August 10, 2025, and March 31, 2026. The Offer is applicable only when date of departure is beyond 7 days from date of booking the flight. — Mumbai-Chhatrapati Sambhaji Nagar In addition to flight fare discounts, IndiGo is also offering various deals on a range of ancillary services to enhance travel experience. Seat selection: Starting from ₹ 19 Starting from 19 XL seats (extra legroom): Available from ₹ 500 on domestic routes Available from 500 on domestic routes Prepaid excess baggage: One can avail up to 50% off One can avail up to 50% off Fast Forward services: A customer can avail up to 50% off A customer can avail up to 50% off 6E Prime & 6E Seat and Eat: Up to 30% off Up to 30% off Zero cancellation plan for international flights: Priced at ₹ 999 "This special sale is IndiGo's way of celebrating the occasion with its customers, while expressing gratitude for their continued support over the years," a company press release said. Meanwhile, IndiGo also clarified that the offer cannot be clubbed with any other scheme/ promotion /offer offered by IndiGo. Whereas, the offer is not valid on IndiGo's group bookings. Earlier this week, InterGlobeAviation Ltd, the parent company of IndiGo reported a consolidated net profit of ₹ 2,176 crore for the first quarter of FY25-26, down by 20.2 per cent from ₹ 2,728 crore a year earlier. It missed the analyst expectations of ₹ 2,484 crore, reflecting mounting cost pressures and operational challenges.
New Indian Express
01-05-2025
- Business
- New Indian Express
‘The future of commerce is conversational and Gen AI will be a gamechanger'
The future of commerce is conversational as people are messaging businesses and they want in real-time, convenient, and personalised conversations. 'And they want it all within the app they already use. WhatsApp, in particular, is at the heart of this transformation. Globally, 1 billion people message a business every week. Every day, we see over 600 million conversations between people and businesses on our platforms. In India, which is one of our largest markets, more than 60% of people on WhatsApp message a business account every single week — a clear sign that conversational platforms are becoming the new storefront,' Ravi Garg, Director, Business Messaging, Meta in India, told TNIE. From managing orders to offering personalised customer service within a WhatsApp chat, small businesses have started using the WhatsApp Business app. 'It's not just businesses embracing WhatsApp — consumers, too, are increasingly seeking real-time, conversational interactions with businesses.. Whether it's accessing banking services, buying groceries, or raising service requests, people want convenience and immediacy in their conversations with a business,' he said. To meet the demand, it introduced the WhatsApp Business Platform for large businesses. Businesses are building end-to-end solutions on WhatsApp by combining automation, AI, and personalisation. Garg points out that IndiGo has launched 6Eskai, its AI-powered conversational assistant on WhatsApp. 6Eskai enables customers to book tickets, check in, get boarding passes, track flights, and resolve queries via text or voice in English, Hindi, and Tamil. 'Today, customers also want multiple options in how they chat with a business, especially when they have complicated travel requests or want to discuss opening a new account with their bank, a quick call can be the best way to get help,' he said. To address this, they are introducing the ability for people to now call businesses using the WhatsApp Business Platform with a quick tap. It has started testing this feature and will expand it to more businesses in the coming months. Talking about Gen AI, he said the next phase of growth is Generative AI. 'Nearly 95% of enterprises in India are familiar with GenAI, and over 80% plan to invest in it in the next 1–2 years. As GenAI gets embedded into conversational platforms, it will power smarter automation, unlock personalization at scale, and help businesses communicate across languages and markets more effortlessly than ever before,' Garg said. When asked how it is leveraging AI? Garg said they started by making it easy to activate AI directly from the WhatsApp Business app to help businesses more efficiently engage with their customers. 'We started testing this here in India with a very small number of businesses and the early results are really exciting. We'll start rolling this out to many more businesses here in India in the coming weeks,' he said. As any small business continues to grow, it often faces a challenge of managing a high volume of customer inquiries due to resource constraints. This is where GenAI will be a gamechanger and this is where we are testing the ability for a business to activate AI in their chats with customers to provide support and help sell their goods and services, he added.
