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The Star
28-05-2025
- Health
- The Star
Public outrage as China woman told to make in-person withdrawal dies outside bank
There is public outrage following the death of an elderly Chinese woman outside a bank after she was instructed to withdraw funds in person. -- Photo: SCMP composite/Sohu/X A bank in China is under scrutiny following the death of a gravely ill elderly woman outside one of its branches, where she was instructed to withdraw money in person. The incident occurred on May 14 at the Agricultural Bank of China branch in Zhuzhou, Hunan province. The sick customer was brought by her daughter and son-in-law to withdraw 50,000 yuan (US$7,000) to cover her medical expenses. The 62-year-old woman, known as Peng, had been suffering from diabetes for years. Recently, she had been hospitalised after falling and fracturing her leg, according to Dahe News. One of Peng's daughters arrived at the bank that afternoon with her mother's identity card and deposit book but was unable to complete the transaction due to entering the password incorrectly several times. Despite telling the bank clerk that her mother was unwell, the clerk insisted that Peng must be present in person to resolve the issue. The daughter subsequently called her sister, who, along with her husband, transported Peng to the bank in a wheelchair. However, after an hour, they were still unable to withdraw the funds. Notably, Peng, who was reportedly not fully conscious with her head leaning to one side, could not comply with the face recognition requirements, which required her to perform movements such as nodding and blinking. Peng's daughters later took her outside the bank for fresh air, but tragically, she passed away at the entrance. The case is currently under police investigation, with officials reporting that Peng died from 'a sudden outbreak of illness.' An anonymous bank employee informed news portal Sina that Peng's relatives had not disclosed her medical condition to the staff. When Peng arrived at the bank and struggled to cooperate with the procedures, employees suggested that her daughters take her home to rest, a proposal that was rejected by the family. Local police authorities stated they would soon release their findings regarding the investigation. On May 16, Peng's nephew announced that the family had reached an agreement with the bank to resolve the matter. The bank will cover Peng's funeral costs and provide the family with 100,000 yuan (US$14,000) as 'consolation money'. 'The agreement is signed between the bank and my cousin [Peng's daughter],' the nephew said. 'We will not pursue the matter any further. We are preparing to return to our rural hometown.' This incident has sparked intense online discussions regarding the bank's actions. 'Why did not the bank release its surveillance footage to the public? I am sure it has high-quality cameras installed. Instead of sharing the footage, it chose to offer 100,000 yuan to settle the issue. Does this indicate a guilty conscience?' one online commentator argued. Conversely, another individual raised questions about Peng's family: 'Could it be that her daughters were complicating matters at the bank by bringing their mother despite her health condition?' - SOUTH CHINA MORNING POST
Mint
27-05-2025
- Mint
62-year-old Chinese woman dies after being forced to visit bank in a wheelchair, ignites outrage
The Agricultural Bank of China is under scrutiny after a gravely ill elderly woman, identified as Peng, 62, died outside a branch in Zhuzhou, Hunan province, on May 14. She had been instructed to withdraw money in person. Peng was brought to the bank by her daughter and son-in-law to withdraw 50,000 yuan (approximately US$7,000) for medical treatment. Peng had long battled diabetes and was recently hospitalised after fracturing her leg in a fall, according to Dahe News. Earlier that afternoon, Peng's daughter visited the bank with her mother's identification card and deposit book. However, after multiple failed attempts to enter the correct password, the transaction was blocked. Despite explaining her mother's medical condition, the bank clerk insisted that Peng had to be physically present to proceed. The daughter then contacted her sister, who, along with her husband, brought Peng to the bank in a wheelchair. Despite waiting for an hour, they were still unable to withdraw the funds. Peng, reportedly semi-conscious with her head tilted to one side, was unable to meet the face recognition requirements, which involved movements such as nodding and blinking. Later, her daughters took her outside for fresh air, but tragically, she died at the bank's entrance. Authorities are currently investigating the case, with officials stating that Peng's death was due to a 'sudden outbreak of illness.' An anonymous bank employee told the news portal Sina that Peng's family had not informed the staff about her medical condition. When Peng arrived at the bank and had difficulty complying with the procedures, employees suggested that her daughters take her home to rest, but the family declined. Local police authorities announced that they would release their investigation findings soon. On May 16, Peng's nephew announced that the family had reached an agreement with the bank to settle the issue. The bank agreed to cover Peng's funeral expenses and provide the family with 100,000 yuan (approximately US$14,000) as 'consolation money'. 'The agreement is signed between the bank and my cousin [Peng's daughter]. We will not pursue the matter any further. We are preparing to return to our rural hometown," the nephew stated. This incident has led to heated online discussions regarding the bank's actions. 'Why did not the bank release its surveillance footage to the public? I am sure it has high-quality cameras installed. Instead of sharing the footage, it chose to offer 100,000 yuan to settle the issue. Does this indicate a guilty conscience?' one online user mentioned.
Mint
27-05-2025
- Mint
62-year-old woman dies after forced to visit bank in a wheelchair, ignites outrage
The Agricultural Bank of China is being scrutinised after a gravely ill elderly woman, identified as Peng, 62, died outside a branch on May 14 at the branch in Zhuzhou, Hunan province, following instructions to withdraw money in person. She was brought to the bank by her daughter and son-in-law to withdraw 50,000 yuan (approximately US$7,000) for her medical treatment. Peng had long battled diabetes and was recently hospitalised after fracturing her leg in a fall, according to Dahe News. Peng's daughter visited the bank that afternoon carrying her mother's identification card and deposit book. However, after multiple failed attempts to enter the correct password, the transaction was blocked. Despite explaining her mother's medical condition, the bank clerk maintained that Peng had to be physically present to proceed. The daughter then contacted her sister, who, along with her husband, brought Peng to the bank in a wheelchair. Despite waiting for an hour, they were still unable to withdraw the funds. Peng, reportedly semi-conscious with her head tilted to one side, was unable to meet the face recognition requirements, which involved movements such as nodding and blinking. Later, her daughters took her outside for fresh air, but tragically, she died at the bank's entrance. Authorities are currently investigating the case, with officials stating that Peng's death was due to a 'sudden outbreak of illness.' An anonymous bank employee told the news portal Sina that Peng's family had not informed staff about her medical condition. When Peng arrived at the bank and had difficulty complying with the procedures, employees suggested that her daughters take her home to rest, but the family declined. Local police authorities announced that they would release their investigation findings soon. On May 16, Peng's nephew announced that the family had come to an agreement with the bank to settle the issue. The bank agreed to cover Peng's funeral expenses and provide the family with 100,000 yuan (approximately US$14,000) as 'consolation money'. 'The agreement is signed between the bank and my cousin [Peng's daughter]. We will not pursue the matter any further. We are preparing to return to our rural hometown," the newphew stated. This incident has led to heated online discussions regarding the bank's actions. 'Why did not the bank release its surveillance footage to the public? I am sure it has high-quality cameras installed. Instead of sharing the footage, it chose to offer 100,000 yuan to settle the issue. Does this indicate a guilty conscience?' one online user mentioned. On the other hand, another person questioned Peng's family, asking, 'Could it be that her daughters were complicating matters at the bank by bringing their mother despite her health condition?'
Express Tribune
27-05-2025
- Health
- Express Tribune
China Woman's Death Outside Bank After Withdrawal Request Raises Outrage and Questions
The news of a 62-year-old woman's death outside a bank in Zhuzhou, Hunan province, has ignited a fiirestorm of public outrage. The incident, which unfolded on May 14, reveals a troubling lapse in both compassion and procedural flexibility at the Agricultural Bank of China. Peng, who had been suffering from diabetes and recovering from a recent leg fracture, was brought to the bank by her family to withdraw funds for medical expenses. However, what followed was a series of missteps that turned tragic. Initially, Peng's daughter attempted to make the transaction on her mother's behalf but was hindered by repeated issues with entering the password correctly. Despite informing the bank clerk of Peng's frailty, the clerk insisted that the transaction could only be processed if the elderly woman were present to verify her identity. This stipulation, in itself, speaks to a rigid, dehumanizing approach to banking, one that clearly disregards the unique needs of vulnerable clients. The daughter of this Chinese family dies, because Chinese bank stopped this family from withdrawing their own money for medical bill. Their daughter couldn't get treatment without upfront medical bill payment. China rules that facial recognition is mandatory to withdraw your… — Songpinganq (@songpinganq) May 14, 2025 With no option but to bring her mother in person, Peng's daughter, accompanied by her husband, wheeled the elderly woman into the branch. Yet, despite the woman's poor health and inability to engage with the face recognition system required by the bank for security purposes—she was still required to complete the process herself. The staff, it seems, refused to budge, offering only the suggestion that the family take Peng home. The family declined, hoping to resolve the matter once and for all. What followed was equally tragic: After an hour of unsuccessful attempts, Peng was taken outside for fresh air, where she collapsed and passed away. The official cause of death, as reported by local police, was a 'sudden outbreak of illness.' The event has sparked online fury, with many accusing the bank of callousness. Why, some ask, did the bank not exercise discretion given Peng's condition? Why, they wonder, did the bank fail to release surveillance footage, opting instead to settle with the family by offering 100,000 yuan in 'consolation money'? T he situation has raised larger questions about how institutions treat their most vulnerable customers, especially in the face of rigid policies. As for the bank, it has agreed to cover Peng's funeral expenses and compensate the family. However, the question remains: Is this simply an attempt to placate the situation, or is it an acknowledgment of guilt? And if so, what message does this send to other institutions in China about the treatment of elderly and vulnerable customers?
NDTV
27-05-2025
- NDTV
Chinese Elderly Woman Dies After Bank Forces Her To Appear In-Person
A Chinese bank has come under scrutiny after it forced a sick elderly woman to withdraw money in person from one of its branches, which eventually led to her death. The 62-year-old woman, known as Peng, had been suffering from diabetes and was hospitalised recently after falling and fracturing her leg. The incident took place on May 14 when one of Ms Peng's daughters arrived at the Agricultural Bank of China branch in Zhuzhou, Hunan province. Despite using her mother's identity card and deposit book, she was unable to complete the transaction due to entering the wrong password several times. Owing to the errors, the bank clerk said Ms Peng must be present in person to solve the issue. Despite the daughter repeatedly telling the officer that her mother was gravely ill, the clerk refused to budge. Caught in a corner, the daughter rang up her sister, who, alongside her husband, brought Ms Peng to the bank in a wheelchair. However, even then, the funds could not be withdrawn. As per a report in the South China Morning Post, Ms Peng was not fully conscious after the one-hour ordeal and could be seen leaning her head to one side. It was due to this reason that bank officials were unable to run the face recognition checks, which required her to perform movements such as nodding and blinking. Worried about their mother, the two daughters took her outside for fresh air, but tragically, she passed away at the entrance. The authorities have opened an investigation into the case, with Ms Peng stating that she died from a sudden outbreak of illness. While the investigation continues, one of Ms Peng's nephews claimed that the family had reached an agreement with the bank to resolve the matter. The bank will cover Ms Peng's funeral costs and provide the family with Rs 11.8 lakh (100,000 yuan) as 'consolation money'. "The agreement is signed between the bank and my cousin ," the nephew said. "We will not pursue the matter any further. We are preparing to return to our rural hometown." An anonymous bank employee stated that Ms Peng's relatives had not disclosed her medical condition to the staff.
