Latest news with #AirHelpScore2025
Time Out
4 days ago
- Business
- Time Out
Cape Town International crowned #1 airport in the world
Cape Town International Airport (CTIA) has officially clinched the world's best airport title in the newly released AirHelp Score 2025. The airport has outperformed 249 other global hubs with an exceptional overall score of 8.57, including an on-time performance rating of 8.6 and a customer experience score of 8.7. According to Airports Company South Africa (Acsa), the airport handled a total of 10.49 million two-way passengers in 2024, a 7% increase compared to 2023. However, this figure is still lower than record numbers between 2018 and 2019, when passenger numbers averaged close to 11 million. Domestic traffic grew by 6%, while air cargo volumes saw a notable 27% growth in the first 10 months of last year. As AirHelp's emphasis on real‑time data and passenger-sourced sentiment grows, CTIA's #1 global ranking spotlights South Africa's emerging status as a world-class aviation hub. The AirHelp Score gauges performance across: • On-time punctuality (60%) • Customer sentiment (20%) • Quality of food and shops (20%) Notably, this assessment spans 1 June 2024 to 31 May 2025, and incorporates feedback from 13,500 travellers across 58 countries.
The South African
4 days ago
- Business
- The South African
Cape Town International Airport named best in the WORLD
In a landmark moment for South Africa's tourism and aviation sectors, Cape Town International Airport (CTIA) has been ranked the best airport in the world, according to the newly released AirHelp Score 2025. The prestigious ranking, which evaluates airports on on-time performance, customer experience, and quality of service, awarded CTIA an overall score of 8.57 – placing it ahead of some of the globe's most renowned airports. Cape Town scored 8.6 for punctuality and an impressive 8.7 for passenger experience, highlighting the airport's commitment to operational excellence and warm hospitality. 'This one hits different,' commented one traveller, echoing the sentiments of many who described their CTIA arrival as friendly, smooth, and stress-free. CTIA outperformed major international hubs, including: Hamad International Airport (Qatar) (Qatar) Riyadh King Khaled International Airport (Saudi Arabia) (Saudi Arabia) Brasília International Airport (Brazil) (Brazil) Muscat International Airport (Oman) (Oman) Salt Lake City International Airport (USA) While many global airports have struggled with efficiency and service consistency, Cape Town International has distinguished itself through timely operations, clean facilities, and a welcoming atmosphere – offering travellers an ideal start or end to their journeys. Framed by Table Mountain, close to vineyards and penguin-lined beaches, CTIA is more than an airport – it's the gateway to one of the world's most iconic destinations. The win comes as a boost for South Africa's tourism industry, reinforcing its global appeal and positioning Cape Town as a top-tier travel hub in 2025. The AirHelp Score is one of the most comprehensive global rankings of airports, based on data from passengers and independent metrics. It reflects how airports perform under pressure while delivering a superior experience. Let us know by leaving a comment below, or send a WhatsApp to 060 011 021 1 Subscribe to The South African website's newsletters and follow us on WhatsApp, Facebook, X and Bluesky for the latest news.
IOL News
6 days ago
- Business
- IOL News
Cape Town International Airport named world's best, achieving top recognition in AirHelp score
Airports Company South Africa (Acsa) on Friday announced a significant achievement, with Cape Town International Airport (CTIA) securing the number one spot in the prestigious AirHelp Score 2025. This top ranking places CTIA at the forefront of global airport service excellence, reaffirming its position as a world-class hub for travelers. CTIA received an outstanding overall score of 8.57, with particularly impressive marks for on-time performance (8.6) and customer experience (8.7). This exceptional performance highlights the airport's commitment to operational excellence and delivering a seamless, top-tier experience for passengers.
