19 hours ago
DOTr reminds airlines to provide timely flight updates to passengers
A Cebu Pacific Air passenger plane takes off from the Ninoy Aquino International Airport in Manila on April 3, 2024. Ted Aljibe/ AFP
The Department of Transportation (DOTr) on Tuesday reminded airline companies to provide timely and accurate updates on passengers regarding their flights for a more convenient and hassle-free travel.
The department noted that delayed announcements or cancellations cause inconveniences to passengers and subject them to additional expenses for meals or accommodations.
According to the advisory issued through the Civil Aeronautics Board (CAB), airlines are mandated by the Air Passenger Bill of Rights (APBR) to promptly inform passengers of any changes in their flights, delays, or cancellations.
'All airlines are reminded of their obligation, in accordance with the right of the passenger to receive full value of the service purchased, particularly Sections 8 to 11 of the APBR, to provide their passengers with accurate information in their flight status and to promptly notify passengers of any flight changes, delays, or cancellations,' the advisory read.
'Further, airlines are reminded to ensure passenger convenience and extend all possible assistance to passengers who may be affected by such changes,' it added.
The DOTr noted that airlines 'must uphold the full value of service purchased by passengers, and ensure their safety, convenience, and welfare at all times.' — Vince Angelo Ferreras/RF, GMA Integrated News
