Latest news with #Al-Fagaan
Tourism Breaking News
23-07-2025
- Business
- Tourism Breaking News
Kuwait Airways launches 'Elite' Service
Post Views: 51 As part of Kuwait Airways' efforts to enhance the travel experience and provide a variety of services to its valued passengers, the company announced the launch of its Elite Service at Terminal 4 (T4), offering a comprehensive suite of services to its passengers, excluding flights to New York. Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan, stated, 'Kuwait Airways is pleased to launch one of its newest services, the Elite Service which includes a range of distinguished services to our valued passengers. The Elite Service begins with completing the passenger's travel procedures, which include baggage weighing from home and issuing their boarding passes, followed by transportation to the airport and meet-and-assist services at T4 passenger terminal. Al-Fagaan added, 'The Elite Service also includes facilitating the completion of passenger's travel procedures at Terminal 4, access to the Elite Lounge until departure time, and transportation to the aircraft when a passenger bridge is not available. Upon return, passengers are welcomed at Terminal 4, assisted through arrival procedures, and transported home by limousine.' Al-Fagaan continued by saying, 'Customers can book and request the Elite Service through the Kuwait Airways app or website between 72 and up to 48 hours prior to departure. Home check-in service will be completed 24 hours prior to the flight, after which the baggage will be delivered to Terminal 4 (T4) before departure.' Al-Fagaan emphasized that Kuwait Airways spares no effort in ensuring the comfort of its valued customers, highlighting the company's commitment to providing exceptional services and entertainment options that enhance the travel experience. He noted that these efforts are especially timely with the onset of the 2025 summer travel season, aiming to make every journey enjoyable and engaging. Al-Fagaan concluded by emphasizing on the company's aspirations for significant achievements this year, while continuing to focus on developing the entire operational system to achieve the highest standards of service quality in the period ahead. Kuwait Airways also announced the launch of a marketing campaign for its Family Offer, providing discounts of up to 30% on all destinations in economy class for groups of 3 to 9 passengers. Bookings are available from 26 June to 30 June 2025, for travel between 1 July to 30 November 2025. It is worth noting that Kuwait Airways operates a modern and diverse fleet comprising the latest type of aircraft from the world's leading manufacturers—Airbus and Boeing. The fleet is equipped with cutting-edge technology and advanced features that align with the highest international aviation standards, including state-of-the-art inflight entertainment systems and designed seating specifications to ensure a comfortable and enjoyable travel experience. Kuwait Airways takes pride in employing some of the region's most skilled and experienced professionals across various technical specializations, reflecting the airline's commitment to operational excellence. In addition, Kuwait Airways strives to attain the highest levels of quality by assisting its valued customers and to develop the company's operational system in line with the latest improvements in the commercial air transport sector.
Kuwait Times
11-06-2025
- Kuwait Times
Returning pilgrims welcomed home at Kuwait International Airport
KUWAIT: Returning pilgrims receive a welcome gift bag upon arrival at Kuwait International Airport. — KUNA KUWAIT: Pilgrims returning to Kuwait after performing hajj were met with a smooth and well-organized arrival process at Kuwait International Airport on Monday, as national authorities and Kuwait Airways coordinated efforts to ensure comfort and efficiency. Speaking from Terminal 4, Chairman of Kuwait Airways Abdulmohsen Al-Fagaan reaffirmed the airline's commitment to offering a seamless travel experience for Hajj returnees. 'Our goal is to provide all possible comfort and ease for pilgrims returning from the holy sites,' he said, adding that flights arriving from Jeddah, Madinah, and Taif were handled under streamlined procedures designed specifically for this highlighted the close coordination between Kuwait Airways and various government bodies, including the Directorate General of Civil Aviation (DGCA), the Ministries of Interior and Health, and the General Administration of Customs. He credited the success of this year's Hajj operations to months of detailed planning and collaboration with hajj operators and supporting Airways, he noted, forms a dedicated committee each year to oversee hajj and umrah travel. This internal team works across departments to monitor flights, simplify procedures, and meet customer needs from check-in to arrival. 'It's all about delivering the best possible experience to our customers,' Al-Fagaan said. He extended thanks to Kuwait's leadership for facilitating support to Kuwaiti hajj campaigns and congratulated Saudi Arabia for the successful management of this year's pilgrimage season, noting that it was marked by safety, efficiency, and excellent organization. Also on Monday, President of the DGCA Sheikh Hamoud Mubarak Humoud Al-Sabah conducted an inspection tour of the airport to observe arrival operations. Accompanied by Acting Undersecretary of the Ministry of Interior, Major General Ali Al-Adwani, Sheikh Humoud praised the level of organization and the teamwork shown by airport staff and partner agencies. 'Our priority is to provide the best possible service to pilgrims,' he said in a statement to the Kuwait News Agency (KUNA). He emphasized that the welcoming process is the result of a comprehensive, multi-agency plan and the close integration of administrative and security bodies. Returning pilgrims expressed their appreciation for the warm reception and fast processing on arrival. Many praised the high level of coordination and services provided at Kuwait International Airport. — KUNA
Arab Times
15-05-2025
- Business
- Arab Times
Kuwait Airways partners with Rolls-Royce to enhance aircraft efficiency
LONDON, May 15: Kuwait Airways and Rolls-Royce PLC have agreed to strengthen efforts aimed at enhancing the operational efficiency of the airline's aircraft engine system. The collaboration is part of Kuwait Airways' ongoing strategy to improve its operations and adapt to the evolving global aviation market, according to a statement from the airline's chairman, Abdulmohsen Al-Fagaan, following discussions between the two parties on Wednesday. Al-Fagaan explained that the initiative aligns with Kuwait Airways' "strategic goals," which are strongly supported by the political leadership. He also emphasized that this agreement marks a significant step toward deepening the partnership between Kuwait Airways and Rolls-Royce, a leading UK-based engineering company. The Kuwaiti national carrier has long focused on initiatives aimed at improving the quality of its fleet. Al-Fagaan added that these efforts will ultimately benefit the airline's passengers by ensuring greater convenience and comfort onboard. Ewen McDonald, Chief Customer Officer at Rolls-Royce, praised the relationship between the two companies, describing Kuwait Airways as one of the firm's most trusted business partners. He noted that through joint initiatives, Kuwait Airways will strengthen its aircraft systems, leading to more durable and efficient operations. The collaboration aims to enhance the airline's aircraft engine systems, improving both performance and reliability while also boosting operational efficiency across the fleet.
Kuwait Times
15-05-2025
- Business
- Kuwait Times
Kuwait Airways, Rolls-Royce to develop operating system in aircraft engines
Al-Fagaan: Enhancing operational efficiency to align with advancements in global aviation industry KUWAIT: Kuwait Airways Chairman Captain Abdulmohsen Salem Al-Fagaan held a meeting with Rolls-Royce during a delegation visit to Derby, United Kingdom. The discussion focused on enhancing the operational systems and mechanisms of Kuwait Airways' aircraft engines, as well as the latest developments regarding the rapid availability of engine spare parts. The meeting was attended by the Ambassador of the State of Kuwait to the United Kingdom, Bader Abdullah Almunayek, the Ambassador of the United Kingdom to the State of Kuwait, Belinda Lewis, Chief Customer Officer- Civil Aerospace at Rolls-Royce, Ewen McDonald, Airbus President for Africa & Middle East, Gabriel Semelas, and numerous officials from the participating companies. Kuwait Airways Chairman Captain Abdulmohsen Salem Al-Fagaan stated that Kuwait Airways' participation at the meeting reflects the company's ongoing efforts to discuss enhancing the operational efficiency and performance of its aircraft. This initiative aims to keep pace with the advancements in the global air transport market and to reinforce the company's role as a leading national carrier among other carriers in the region. A group photo taken on the sidelines of the meeting. Al-Fagaan added, 'The meeting included an agreement to support Kuwait Airways' strategic objectives, including improving engine operations, increasing fuel efficiency, enhancing the maintenance plan, and ensuring optimal engine performance, reliability, and overall efficiency.' Al-Fagaan pointed out that this initiative comes within the framework of the support of the political leadership for the national carrier and the pursuit of its development, which contributes to strengthening the commercial aspects between Kuwait Airways, the national carrier and Rolls-Royce. Al-Fagaan concluded his statement by reaffirming Kuwait Airways' commitment to enhancing and developing its fleet to meet the needs of its valued passengers. He also expressed his sincere thanks and appreciation to all partners for their continued support of Kuwait's national carrier. On his part, Ewen McDonald, Chief Customer Officer - Civil Aerospace at Rolls-Royce, stated, 'Rolls-Royce relationship with Kuwait Airways is marked by a spirit of collaboration and innovation. Kuwait Airways is a significant investor in the Rolls-Royce Trent 7000 engines, which has enhanced the durability and power of the engines.' McDonald added, 'Our shared objective of continuously improving performance is being delivered by partnership working and we were honored to host our esteemed guests in Derby to discuss operational excellence, tour our facilities and introduce them to the people behind the scenes who help make it all happen.' It is worth noting that Kuwait Airways established in 1954, operates a modern and diverse fleet comprising the latest type of aircraft from the world's leading manufacturers—Airbus and Boeing. The fleet is equipped with cutting-edge technology and advanced features that align with the best international aviation standards, including state-of-the-art inflight entertainment systems and designed seating specifications to ensure a comfortable and enjoyable travel experience. Kuwait Airways takes pride in employing some of the region's most skilled and experienced professionals across various technical specializations, reflecting the airline's commitment to operational excellence. In addition, Kuwait Airways strives to attain the highest levels of quality by assisting its valued customers and to develop the company's operational system in line with the latest developments in the commercial air transport sector.
Arab Times
03-03-2025
- Business
- Arab Times
Kuwait Airways ranked 20th among the world's best airlines in 2024
KUWAIT CITY, March 3: Kuwait Airways has been ranked 20th among the top 109 airlines in the world and 5th in the Middle East, according to the annual report issued by the AirHelp website for the best and worst performing airlines in 2024. The airline achieved 88% in On-Time performance, 85% in customer opinions, 43% in claim processing, and a 72% score on the Air- Help website. The report was based on collecting the opinions of passengers from more than 54 countries around the world, rating airlines on five factors consisting of cabin crew service, aircraft comfort during travel, aircraft cleanliness, quality of food menus, and entertainment programs onboard during the period from beginning of January to end of October 2024. Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan stated, 'Kuwait Airways is pleased to achieve 20th position globally and 5th in the Middle East among the best airlines for 2024. These results are the outcome of the success and tremendous efforts made by Kuwait Airways employees throughout the past year, particularly during the summer season of 2024. Their dedicatedeffortshave been key in enabling the company to achieve these distinguished positions worldwide.' Al-Fagaan explained that the report issued in 2023 did not include Kuwait Airways, emphasizing that the airline's presence in 2024 in this prominent position highlights the company's commitment to enhancing its operational system. He further noted that this achievement refl ects the improvements made in the quality of the company's overall performance, whether in terms of service, operations, technical capabilities, or through the exceptional dedication of the company's employees who work tirelessly around the clock to achieve these outstanding results. Al-Fagaan said, 'These positive results are just the beginning of developing the national carrier of the State of Kuwait and reaching the highest levels. Our ambition is for Kuwait Airways to become the best among airlines and to occupy the first place in the world. This will be achieved, with the unwavering support the company receives from the political leadership, and with the dedication of the loyal employees of Kuwait Airways, and their determination to see their national carrier among ranks of leading airlines.' Al-Fagaan explained that Kuwait Airways, as the national carrier of the State of Kuwait, is proud of its role in enhancing the country's position on the global aviation map and contributing to its economic and social renaissance. He emphasized that the achievements of Kuwait Airways would not have been possible without the dedication and loyalty of its employees, who work tirelessly and diligently to provide the best services to valued customers and achieve the company's vision of leadership and excellence. Al-Fagaan stressed that Kuwait Airways continues its distinguished approach of striving to achieve positive results, providing the best services, and offering innovative solutions and diverse options to meet the desires of its valued customers. He highlighted the company's commitment to reinforcing its role as a leading company in the region by continuously monitoring the latest methods and modern means to developing the work systems across all departments within the company. Al-Fagaan concluded his statement by emphasizing that Kuwait Airways continues to enhance its services and keep pace with developments in the aviation industry around the world, both in terms of passenger services and technological advancements. He pointed out that the company is focused on enhancing its technical and technological capabilities while expanding cooperation with national companies, which contributes to stimulating the economy in the State of Kuwait. This effort aligns with Kuwait Vision 2035, which aims to develop tourism and strengthen the national economy. This is in addition to striving to advance Kuwait Airways and elevating it to a level that meets the expectations of passengers of the national carrier of the State of Kuwait. It is worth noting that AirHelp is one of the reliable websites that aim to assist passengers around the world for compensation resulting in fl ight disruptions and lost baggage, in addition to evaluating the on-time performance and the data and performance of airlines in general.
