Kuwait Airways ranked 20th among the world's best airlines in 2024
KUWAIT CITY, March 3: Kuwait Airways has been ranked 20th among the top 109 airlines in the world and 5th in the Middle East, according to the annual report issued by the AirHelp website for the best and worst performing airlines in 2024. The airline achieved 88% in On-Time performance, 85% in customer opinions, 43% in claim processing, and a 72% score on the Air- Help website. The report was based on collecting the opinions of passengers from more than 54 countries around the world, rating airlines on five factors consisting of cabin crew service, aircraft comfort during travel, aircraft cleanliness, quality of food menus, and entertainment programs onboard during the period from beginning of January to end of October 2024.
Kuwait Airways Chairman, Captain Abdulmohsen Salem Al-Fagaan stated, 'Kuwait Airways is pleased to achieve 20th position globally and 5th in the Middle East among the best airlines for 2024. These results are the outcome of the success and tremendous efforts made by Kuwait Airways employees throughout the past year, particularly during the summer season of 2024. Their dedicatedeffortshave been key in enabling the company to achieve these distinguished positions worldwide.' Al-Fagaan explained that the report issued in 2023 did not include Kuwait Airways, emphasizing that the airline's presence in 2024 in this prominent position highlights the company's commitment to enhancing its operational system. He further noted that this achievement refl ects the improvements made in the quality of the company's overall performance, whether in terms of service, operations, technical capabilities, or through the exceptional dedication of the company's employees who work tirelessly around the clock to achieve these outstanding results. Al-Fagaan said, 'These positive results are just the beginning of developing the national carrier of the State of Kuwait and reaching the highest levels.
Our ambition is for Kuwait Airways to become the best among airlines and to occupy the first place in the world. This will be achieved, with the unwavering support the company receives from the political leadership, and with the dedication of the loyal employees of Kuwait Airways, and their determination to see their national carrier among ranks of leading airlines.' Al-Fagaan explained that Kuwait Airways, as the national carrier of the State of Kuwait, is proud of its role in enhancing the country's position on the global aviation map and contributing to its economic and social renaissance. He emphasized that the achievements of Kuwait Airways would not have been possible without the dedication and loyalty of its employees, who work tirelessly and diligently to provide the best services to valued customers and achieve the company's vision of leadership and excellence.
Al-Fagaan stressed that Kuwait Airways continues its distinguished approach of striving to achieve positive results, providing the best services, and offering innovative solutions and diverse options to meet the desires of its valued customers. He highlighted the company's commitment to reinforcing its role as a leading company in the region by continuously monitoring the latest methods and modern means to developing the work systems across all departments within the company. Al-Fagaan concluded his statement by emphasizing that Kuwait Airways continues to enhance its services and keep pace with developments in the aviation industry around the world, both in terms of passenger services and technological advancements. He pointed out that the company is focused on enhancing its technical and technological capabilities while expanding cooperation with national companies, which contributes to stimulating the economy in the State of Kuwait. This effort aligns with Kuwait Vision 2035, which aims to develop tourism and strengthen the national economy. This is in addition to striving to advance Kuwait Airways and elevating it to a level that meets the expectations of passengers of the national carrier of the State of Kuwait. It is worth noting that AirHelp is one of the reliable websites that aim to assist passengers around the world for compensation resulting in fl ight disruptions and lost baggage, in addition to evaluating the on-time performance and the data and performance of airlines in general.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Arab Times
9 hours ago
- Arab Times
KFAED allocates USD 11.4 billion for 540 development projects in Africa
KUWAIT CITY, June 10: Acting Director General of the Kuwait Fund for Arab Economic Development (KFAED) Waleed Al-Bahar said Tuesday, the fund financed 540 development projects in more than 50 African countries at a value exceeding USD 11.4 billion. This came as Al-Bahar participated in the Africa Day celebration held at the invitation of the ambassadors and heads of African diplomatic missions accredited to Kuwait to commemorate the founding of the African Union. The fund's operations in Africa and its projects represent approximately 57 percent of its total global activity and have contributed to a qualitative shift in the economies of African countries and improved people's living, said Al-Bahar in a statement. He expressed pride in KFAED's relations with African countries, stressing his commitment to strengthening bilateral relations and achieving greater progress, prosperity, and development for the peoples of the continent through ongoing cooperation. Regarding the Africa Day celebration, Al-Bahar said that the fund is participating for the ninth consecutive year with a special pavilion highlighting its development and humanitarian efforts on the African continent. This year's celebration saw the participation of more than 30 African Union embassies, displaying their cultural and historical heritage through exhibits, collectibles, and craft tools that reflect the diverse professions and activities of each country, he added. KFAED was established in 1961 as the first development institution in the Arab region, before expanding its scope of activities to include developing countries starting in 1974, with its contributions reaching 105 countries to date. (KUNA)
Arab Times
12 hours ago
- Arab Times
Fee defaulters in Kuwait face automatic service suspension
KUWAIT CITY, June 10: The official gazette Kuwait Al-Youm, in its latest issue, published Decree-Law No. 75/2025 concerning the collection of fees for the use of public utilities and services, reports Al-Seyassah daily. Article 1 stipulates that government agencies acting as creditors must temporarily suspend services to debtors who fail to pay within thirty days of receiving a notification. The suspension will be automatically lifted in the agency's automated system once the debtor settles the full outstanding amount. The final paragraph of Article 1 allows the creditor, upon the request of the debtor or their legal representative, to approve installment payments for those unable to pay the full amount at once. This is subject to terms and conditions determined by a decision issued by the representative of the creditor agency. The suspension of services shall be lifted by a decision of the creditor committee if it approves the debtor's request to pay in installments. However, if the debtor fails to pay any installment on its due date, the creditor shall issue a decision to revoke the installment decision and initiate enforcement proceedings to collect the debt or any remaining balance. Article 2 of the decree stipulates that a lawsuit filed by the debtor concerning the temporary suspension of public services, or any dispute regarding the debt amount, shall not be accepted unless the debtor first files a formal complaint with the relevant ministry. The relevant ministry or committee must issue a decision on the complaint within thirty days of its submission. If this period expires without a decision, the complaint is considered rejected. The debtor may then file a lawsuit within thirty days, either from the date they are notified of the complaint rejection through modern electronic means or from the expiry of the decision period, whichever comes first. Article 3 of the draft law stipulates that any amounts owed to state ministries or institutions under the provisions of this law shall take precedence over all of the debtor's assets, whether movable or immovable. Article 4 states that any document indicating the debt owed by the debtor, or any decision to collect or settle the debt issued by the competent authority or ministry, shall be deemed an 'executive instrument' enforceable by law. Its execution shall be carried out under the rules and provisions stipulated in the Civil and Commercial Procedures Law, issued by Decree-Law No. 38/1980.
Arab Times
12 hours ago
- Arab Times
UK embassy honors ex-KSE head for reinforcing Kuwait-UK engineering ties
KUWAIT CITY, June 10: The British Embassy honored the former Chairman of the Kuwait Society of Engineers (KSE), Eng. Faisal Duwaih Al-Atel, for his outstanding efforts to strengthen ties between the UK and Kuwait's engineering communities. In a special ceremony held at her Residence on 26th May 2025, Her Excellency Belinda Lewis, British Ambassador to Kuwait, presented Eng. Al-Atel with a certificate of appreciation in recognition of his exemplary leadership and contributions to bilateral relations. The ceremony was attended by newly appointed KSE board members as well as representatives from the Embassy's Department for Business and Trade (DBT) team. Ambassador Lewis welcomed the new KSE Chairman, Eng. Mohammad Al-Subaei; praised the fruits of collaboration between the British Embassy and KSE under Eng. Faisal Al Atel's guidance; and expressed her optimism about opportunities to strengthen further this partnership under KSE's new leadership. Naz Noore Demir, First Secretary Commercial and Country Director Trade, also shared heartfelt remarks and commended Eng. Al-Atel's significant contributions to the progress of the engineering profession in Kuwait and the development of ties with the UK. The occasion served as a moment to reflect on the progress to date and set the ground for further collaboration between the British Embassy and KSE.
