Latest news with #Alli
Associated Press
6 days ago
- Business
- Associated Press
SoundHound AI and Allina Health Launch AI Agent to Redefine Patient Engagement
SANTA CLARA, Calif.--(BUSINESS WIRE)--May 29, 2025-- SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced its partnership with Allina Health and deployment of 'Alli, ' an AI agent for patient engagement, powered by its Amelia conversational AI platform. This press release features multimedia. View the full release here: Allina Health's new AI agent, 'Alli,' streamlines patient access and frees customer experience representatives to focus on complex needs. Alli answers calls within Allina Health's Customer Experience Center and integrates directly with Allina Health's electronic medical record system, allowing it to instantly identify and authenticate callers. The AI agent allows patients to manage their appointments, and in the future patients will be able to refill medications, find doctors or locations, and receive answers to non-clinical questions – all without having to wait on hold. This eliminates the need for customer experience representatives to spend time on manual verification, accelerating access to care. Since launch, Alli has significantly improved operational performance for Allina Health. Average call time has improved by 5–10 seconds, and 80% of calls are now answered in 45 seconds or less, without increasing staffing levels. 'One of our key goals is to make sure that we're providing a market-leading patient experience,' said David Ingham, DO, Allina Health Chief Information Officer. 'Alli is an extension of our team, and we're excited to have her on board to streamline operations, reduce wait times, and deliver a faster, more seamless experience for our patients.' By offloading routine tasks to Alli, Allina Health's customer experience representatives are now able to focus on patients who have more complex or sensitive needs, providing the white-glove service and personalized support those situations require. Patients also benefit from increased self-service capabilities, gaining more control over their care journey through fast, convenient access to answers and actions. 'Long wait times and administrative complexity can be a huge source of stress for patients,' said Michael Anderson, Executive Vice President of Enterprise AI at SoundHound AI. 'We are proud to partner with Allina Health on this important digital transformation. The organization is taking a forward-thinking approach by integrating AI to support patients with immediate, personalized assistance.' SoundHound provides healthcare organizations with AI agents that leverage the latest in conversational and generative AI technology, ensuring reliability, security, and scalability. These AI agents are HIPAA-compliant and available across any voice- or chat-based channel to answer patient questions and automate self-service tasks through natural-language conversations. For more information on SoundHound's Amelia AI Agents for Healthcare, visit: For more information on SoundHound AI, visit: About SoundHound AI SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational intelligence, delivers AI solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound's voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company's various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have allowed SoundHound to power millions of products and services, and processes billions of interactions each year for world class businesses. About Allina Health Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A nonprofit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospital campuses, 13 retail pharmacies, and many specialty care centers and specialty medical services, home care, and emergency medical transportation services. Learn more at and join us on Facebook, X , Instagram and LinkedIn. View source version on CONTACT: Media Contact Fiona McEvoy 415-610-6590 [email protected] KEYWORD: CALIFORNIA UNITED STATES NORTH AMERICA INDUSTRY KEYWORD: DATA MANAGEMENT TECHNOLOGY HEALTH GENERAL HEALTH HEALTH TECHNOLOGY TELECOMMUNICATIONS SOFTWARE ARTIFICIAL INTELLIGENCE INTERNET VOIP TELEMEDICINE/VIRTUAL MEDICINE SOURCE: SoundHound AI, Inc. Copyright Business Wire 2025. PUB: 05/29/2025 08:55 AM/DISC: 05/29/2025 08:54 AM
Business Wire
6 days ago
- Business
- Business Wire
SoundHound AI and Allina Health Launch AI Agent to Redefine Patient Engagement
SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced its partnership with Allina Health and deployment of 'Alli, ' an AI agent for patient engagement, powered by its Amelia conversational AI platform. Average call time has improved by 5–10 seconds, and 80% of calls are now answered in 45 seconds or less, without increasing staffing levels. Share Alli answers calls within Allina Health's Customer Experience Center and integrates directly with Allina Health's electronic medical record system, allowing it to instantly identify and authenticate callers. The AI agent allows patients to manage their appointments, and in the future patients will be able to refill medications, find doctors or locations, and receive answers to non-clinical questions – all without having to wait on hold. This eliminates the need for customer experience representatives to spend time on manual verification, accelerating access to care. Since launch, Alli has significantly improved operational performance for Allina Health. Average call time has improved by 5–10 seconds, and 80% of calls are now answered in 45 seconds or less, without increasing staffing levels. 'One of our key goals is to make sure that we're providing a market-leading patient experience,' said David Ingham, DO, Allina Health Chief Information Officer. 'Alli is an extension of our team, and we're excited to have her on board to streamline operations, reduce wait times, and deliver a faster, more seamless experience for our patients.' By offloading routine tasks to Alli, Allina Health's customer experience representatives are now able to focus on patients who have more complex or sensitive needs, providing the white-glove service and personalized support those situations require. Patients also benefit from increased self-service capabilities, gaining more control over their care journey through fast, convenient access to answers and actions. 'Long wait times and administrative complexity can be a huge source of stress for patients,' said Michael Anderson, Executive Vice President of Enterprise AI at SoundHound AI. 'We are proud to partner with Allina Health on this important digital transformation. The organization is taking a forward-thinking approach by integrating AI to support patients with immediate, personalized assistance.' SoundHound provides healthcare organizations with AI agents that leverage the latest in conversational and generative AI technology, ensuring reliability, security, and scalability. These AI agents are HIPAA-compliant and available across any voice- or chat-based channel to answer patient questions and automate self-service tasks through natural-language conversations. For more information on SoundHound's Amelia AI Agents for Healthcare, visit: For more information on SoundHound AI, visit: About SoundHound AI SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational intelligence, delivers AI solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound's voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company's various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have allowed SoundHound to power millions of products and services, and processes billions of interactions each year for world class businesses. About Allina Health Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A nonprofit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospital campuses, 13 retail pharmacies, and many specialty care centers and specialty medical services, home care, and emergency medical transportation services. Learn more at and join us on Facebook, X, Instagram and LinkedIn.
Irish Daily Mirror
18-05-2025
- Irish Daily Mirror
Farnham is hit and bliss for anyone looking for total relaxation
Never more in need of some downtime and girlie pampering, we were delighted to be invited to Farnham Estate for the launch of their partnership with award-winning skincare brand, Comfort Zone. Only a 90-minute drive from Dublin until you reach the impressive entrance of the estate, the sweeping driveway then takes you through some of the hotel's 1,300 acres of beautiful rolling countryside. And you can't help but feel an immediate sense of release and calm when you abandon the car and walk through the woodland forest path towards the original Irish country house. A wonderful mix of old and new, the estate was developed into a luxury spa resort in the early 2000s and is currently one of the top luxury spa destinations in Ireland. There are 158 luxury guest rooms and suites together with the newer addition of 22 beautifully-appointed resort houses, which are ideal for larger groups or those looking for more space or privacy. All accommodation options put you firmly in the heart of the countryside with spectacular views and walking trails right outside your door. To settle into our luxurious surroundings we began with afternoon tea in the drawing room — a delectable experience that fits perfectly with the landscape of the old building. Every offering on our three-tier platter was tastefully executed and set the standard for the rest of our stay. If a luxury spa experience is what you're looking for then you're in for a real treat. The spa is another world away. Stepping down into the beautifully designed space this is where you really switch off. The ambience is warm and inviting and the hydrotherapy pool that meets you and stretches outside to an infinity pool immediately entices you in. Although the sun was shining, it was still April temperatures but the warmth of the water together with the feeling of being immersed in the countryside while you swim and relax kept us there for hours. The Mint Thermal Suite beside the infinity pool offers a journey of senses that we were also keen to try. We tried the Finnish sauna and salt inhalation room first before cooling off in the snail showers and resting afterwards in the relaxation rooms. But our favourite was the Aroma Steam Bath. We could have spent hours there but followed the guidelines of 20 minutes — and then came back a few times! For a special treat I tried the Himalayan Salt Massage Ritual — a 60-minute full body massage with warmed Himalayan salt blocks followed by a salt scrub. My therapist Alli created an incredibly relaxing environment and the feeling of the warm salt blocks massaging your skin is bliss. It's designed to alleviate tension, stress and anxiety and has a detoxifying effect on the body. I came away with silky soft skin and the usual niggling aches and pains were left at the door. We could easily have slept through until the next morning after our time in the spa but we're glad we didn't because our evening was spent treating the taste buds. A couple of delicious recommended cocktails kickstarted our evening followed by dinner in Cedars Steak House. Cedars is the newest addition to Farnham's dining portfolio. Succulent Josper-grilled steaks and a private cellar collection of wines are on offer here. Both the food and the décor is sumptuous. If you prefer a more relaxed ambience, Maxwells Restaurant also serves dinner with an extensive menu and wine list. After a sound sleep in a spacious and luxurious patio room we begrudgingly headed to reception for check out. We were offered a shuttle lift to our car, which was parked on the grounds, but we wanted to delay reality a little longer so we opted for the short stroll on the forest path in the sunshine. We're already planning our next reality break to Farnham very soon… Packages at Farnham begin from €159 per room midweek bed and breakfast. See for more. To book treatments or packages in the health spa, call 049 437 7700 or email healthspa@
Daily Mirror
17-05-2025
- Politics
- Daily Mirror
BRIAN READE: ‘Mainstream media doesn't spread a tissue of lies like fake news'
ONE of the perks of being a journalist is that you get to hear the wickedest of whispers before anyone else. Some of which are even true. Not the one about the Hollywood star and his penchant for rodents or the tape of the BBC newsreader and her colourful coital howls. But the England football manager who left his platform shoes outside a Swedish TV star's bedroom to let her nanny know he was testing the strength of her mattress springs, and the Prime Minister who let Downing Street become Party Central during Covid, turned out to be true. Yet this newspaper only printed those tales after weeks of dedicated fact-finding and rigorous legal testing. That's the thing about the so-called Mainstream or Legacy Media that you are now reading. We have to be pretty certain we are right before we publish, and although we occasionally, famously even, get things wrong, the vast majority of times what you read, in this paper at least, is the truth. Sadly the same can't be said about some of the emerging media. This week a false claim that Emmanuel Macron and Keir Starmer were snorting cocaine on a train to Ukraine went viral after a video surfaced of the French President picking up white tissue from a table. The Russian foreign ministry penned a diatribe on social media site Telegram (which has 950 million monthly users) claiming the video was evidence the premiers were drug addicts and American radio host Alex Jones (4.4 million followers on X) wrote: 'Zelensky, known cocaine enthusiast, had just hosted them. The 'leaders' look completely cracked out.' And so many millions fell for the lie that the French government's X account posted a close-up of the photo, saying: 'This is a tissue. For blowing your nose.' It's not a one-off. Last month grainy CCTV footage went viral on TikTok (1.58 billion monthly users) purportedly showing Starmer in a passionate embrace with Labour donor Lord Alli. The AI-generated fake garnered more than four million views on X and was widely shared by far-right accounts with some adding a voiceover that called it 'a perfect metaphor for the kind of performative, backroom-dealing politics that both Starmer and Alli embody.' We live in truly dangerous times. Especially after Twitter descended into a disinformation tool for the planet's richest conspiracy theorist, Elon Musk. Just when we need to be more guarded against the spread of fake news, the world's most powerfully elected democratic leader is one of the worst offenders. Ironically on a platform called Truth Central. Donald Trump has declared war on the traditional media because we ask too many questions and expose too many lies. Which can seem funny, until you see globally respected news organisations like Associated Press being excluded from White House briefings for refusing to rename the Gulf of Mexico in Trump's preferred style and MAGA fanboy bloggers given access to the president ahead of established media. Sadly, with the rapid development of AI, and the growing appeal of Populist leaders who gain in strength by distorting reality, fake news is about to become turbocharged. Wicked whispers will increasingly be perceived as the truth. Which is why democracy needs its traditional, mainstream media more than ever. Because without it, we'll be living in the Wild West. And the ones calling the shots will be the cowboys. The discounted bundle contains four fragrances worth £9 each.
BBC News
03-05-2025
- Sport
- BBC News
Luton relegated to League One after West Brom loss
Luton Town suffered a second successive relegation and will play in League One next season after slumping to defeat at West Bromwich Hatters needed a win to guarantee their Championship survival but were instead well beaten at the Hawthorns to fall into the third tier, only a year after they dropped out of the Premier Fellows and Callum Styles both scored twice for Albion along with a header from injury-hit striker Daryl Dike, rendering Millenic Alli's double and Jordan Clark's strike for Luton with Portsmouth unable to bail Matt Bloomfield's side out by beating Hull City, it was Luton who tumbled into League One due to an inferior goal difference after they and the Tigers both finished on 49 points. Luton looked doomed in mid-April but three successive wins - a timely, season's best run of Championship form - lifted them from second bottom to one place outside the relegation zone, putting their fate in their own hands heading into the final began confidently but their positive start was punctured when Fellows squeezed a shot past Luton goalkeeper Thomas Kaminski just seven minutes plunged Luton into the bottom three but their response was almost instantly to climb back out of it Aasgaard regained possession in midfield and released Alli, who tricked his way past Kyle Bartley before firing Luton's equaliser into the far the visitors' afternoon, and defence, quickly and disastrously fell Hull went ahead at Portsmouth to plunge the Hatters back into the drop a header from Dike on the half-hour - his first league goal since March 2023 on his first league start since April 2023 - followed by Fellows' second goal just three minutes later, left Luton with a mountain to climb. Luton's situation was desperate and Bloomfield took the drastic step of making a double substitution, which included withdrawing captain Carlton Morris and changing formation at made little initial difference though Luton were boosted when news of a Portsmouth equaliser filtered two Styles goals in four minutes left Bloomfield's men needing Portsmouth to complete their comeback and beat Hull at Fratton curled in a second Luton goal just four minutes later before Albion's Isaac Price almost scored a bizarre own goal and Alli did make it 5-3 with two minutes to the fightback was too little, too late for Luton who will be back in League One for the first time since 2018-19. Revival came just too late for Hatters It took Luton Town, a significant force in the top flight of English football in the 1980s and 90s before a prolonged period of decline, 10 years to climb back from the National League to the Premier were unforgettable scenes after Rob Edwards' side beat Coventry City on penalties at Wembley in the 2023 play-off the great adventure lasted only one season and now they are facing life back in League One following back-to-back summer, Edwards expressed the hope that he had a squad capable of challenging at the top end of the table, but a series of injuries, especially in defence, and a dismal away record undermined his was sacked in January after a run of four successive defeats, leading to the instalment of Bloomfield, plucked from a third-tier promotion challenge with Wycombe Wanderers, as his replacement. A 1-1 draw at Sheffield Wednesday finally ended a run of 11 away defeats in a row but it took time for Bloomfield to steady the ship, failing to win any of his first eight games in charge despite the addition of new faces, some like Thelo Aasgaard and Millennic Alli from his old League One 'stamping ground'.Victory over Portsmouth on 1 March finally got things moving in the right direction and back-to-back-to-back wins over Derby County, Bristol City and Coventry finally lifted them out of the bottom three with one game to go. They came up short on the final day, but with plans approved for a brand new 25,000 seater stadium, which may be ready to stage matches in 2028, the Hatters will rely on Bloomfield's League One knowhow to reverse their fortunes and start them moving in an upwards direction once again next season.
