Latest news with #AudreyKohout
Business Wire
03-06-2025
- Business
- Business Wire
LugLess Launches No Baggage Club, the First-Ever Loyalty Program in Luggage Shipping
DENVER--(BUSINESS WIRE)-- LugLess, the easiest and most affordable luggage shipping service, today announced the launch of No Baggage Club, the first-ever loyalty program in the luggage shipping industry. By joining No Baggage Club, LugLess customers can earn points that can be used towards extra savings on their future shipments, such as luggage, boxes and sports equipment. This new loyalty program will also introduce LugLess' mascot, Lucy the Llama. No Baggage Club arrives at a time when airlines and travel services are raising prices and tacking on new fees - LugLess sees an opportunity to turn rising consumer frustration into customer-first innovation by offering even more ways to save. Share No Baggage Club arrives at a time when airlines and travel services are raising prices and tacking on new fees, such as Southwest Airlines' announcement that it will start charging for checked bags for the first time in 50 years. LugLess sees an opportunity to turn rising consumer frustration into customer-first innovation by offering even more ways to save. With No Baggage Club, members earn points on every shipment, which can be redeemed for future savings. All LugLess customers can sign up for free and begin earning rewards after completing their first shipment. No Baggage Club follows a three-tiered perk system, which includes: Tier 1: Earn one point per $1 Tier 2: Earn 1.25 points per $1 (received once loyalty members earn 600 points in a year) Tier 3: Earn 1.5 points per $1 (received once loyalty members earn 1200 points in a year) 'We built LugLess to be the most affordable way to ship your luggage and boxes, and now we're rewarding our loyal customers with extra perks,' said Audrey Kohout, co-CEO of LugLess. 'When airlines are eliminating free checked bags and introducing new fees, we're doubling down on delivering value and more ways to save — with the lowest prices on the market and now the first loyalty program in luggage shipping.' To sign up for No Baggage Club, please visit About LugLess LugLess was created to bypass the inefficient, outdated and broken process of checking luggage. Our technology leverages existing logistics networks to make shipping luggage easier and cheaper than checking a bag.
Yahoo
01-04-2025
- Yahoo
AirTags can show where your bag is, but not who's going to get it back
As some airlines get ready to integrate Apple AirTag data into their lost luggage process, one luggage delivery executive is warning that it may not be as big a help as it may seem. "Technology is evolving, and knowing your bag's location may provide peace of mind, but the airline's process doesn't change significantly," Audrey Kohout, Co-CEO of Luggage Forward said in an email. "Many lost bags turn up locked in warehouses, particularly on international flights. Airlines need additional labor who can handle these unplanned issues. Someone must retrieve the bag from the incorrect location, get it on another flight, or pack it up for shipment to the owner's home, hotel, or cruise port." While there have been some viral stories of travelers reuniting with their lost luggage thanks to location data, with more people telling airlines exactly where their bags are, the carriers may get backed up in tracking them all down. "It takes two to get your item back," said Skyler Logsdon, CEO of Boomerang, a tech company that helps users digitize their lost and found experience, previously told USA TODAY. Still, it's likely to reassure travelers if they can see where their stuff is. The surest way to avoid a lost item, though, is to travel with just carry-on baggage if you can. Zach Wichter is a travel reporter and writes the Cruising Altitude column for USA TODAY. He is based in New York and you can reach him at zwichter@ This article originally appeared on USA TODAY: Your bag is in Paris and not coming back? Why AirTags aren't magic.
USA Today
01-04-2025
- USA Today
AirTags can show where your bag is, but not who's going to get it back
AirTags can show where your bag is, but not who's going to get it back Show Caption Hide Caption Watch: Get a behind-the-scenes look at a bag's journey at the airport Take a behind-the-scenes look at the journey checked bags go through when they venture off on the conveyor belt at LaGuardia Airport. While integrating Apple AirTag data into airline lost luggage processes may seem helpful, it may not significantly change the process, according to a luggage delivery executive. Although location tracking can provide peace of mind and assist in some cases, a backlog in recovery may result from increased usage. The most effective way to prevent lost luggage remains traveling with carry-on baggage whenever possible. As some airlines get ready to integrate Apple AirTag data into their lost luggage process, one luggage delivery executive is warning that it may not be as big a help as it may seem. "Technology is evolving, and knowing your bag's location may provide peace of mind, but the airline's process doesn't change significantly," Audrey Kohout, Co-CEO of Luggage Forward said in an email. "Many lost bags turn up locked in warehouses, particularly on international flights. Airlines need additional labor who can handle these unplanned issues. Someone must retrieve the bag from the incorrect location, get it on another flight, or pack it up for shipment to the owner's home, hotel, or cruise port." While there have been some viral stories of travelers reuniting with their lost luggage thanks to location data, with more people telling airlines exactly where their bags are, the carriers may get backed up in tracking them all down. "It takes two to get your item back," said Skyler Logsdon, CEO of Boomerang, a tech company that helps users digitize their lost and found experience, previously told USA TODAY. Still, it's likely to reassure travelers if they can see where their stuff is. The surest way to avoid a lost item, though, is to travel with just carry-on baggage if you can. Zach Wichter is a travel reporter and writes the Cruising Altitude column for USA TODAY. He is based in New York and you can reach him at zwichter@
