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Business Standard
26-05-2025
- Business
- Business Standard
NFRA gets IndusInd Bank complaint; in talks with RBI to avoid probe overlap
The authority, however, is in talks with the Reserve Bank of India (RBI) to cross-check the investigations, including a forensic audit, that the central bank has conducted so far to avoid duplication New Delhi Listen to This Article The National Financial Reporting Authority (NFRA) has received a complaint over accounting lapses at IndusInd Bank through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), according to people in the know. The authority, however, is in talks with the Reserve Bank of India (RBI) to cross-check the investigations, including a forensic audit, that the central bank has conducted so far to avoid duplication, sources said. 'If RBI is already looking into the same issues and they are the regulators of banks, then NFRA need not do the same exercise again,' the source said. IndusInd Bank on March 10 had
NDTV
21-05-2025
- NDTV
At Ration Shop In Madhya Pradesh, Dead Get Food But The Living Struggle
An alleged ration scam has come to light at a distribution centre in Madhya Pradesh's Satna district in which a man who has been dead for seven years has been getting foodgrain but another, who is alive, has been struggling to do so for eight years. Under the National Food Security Act, each member of priority households below a certain income bracket is given 2 kg wheat and 3 kg rice free of cost through the public distribution system (PDS). At one such distribution centre in Akouna Gram Panchayat of Rampur Baghelan tehsil, ration has been taken in the name of Balwant Singh, who died in a road accident seven years ago, despite his death being recorded on the Samagra Portal - a state initiative to facilitate the distribution of social security and benefit schemes. On the other end of the spectrum is Shankar, a 62-year-old tribal man from Akouna village, who was declared dead on the Samagra portal eight years ago and has not been receiving foodgrain since then. Akouna Sarpanch Shraddha Singh said Shankar was mysteriously declared dead on the Samagra portal in 2017, making him ineligible for getting foodgrain under the PDS. He began approaching various authorities to rectify the error and sought help from Sarpanch Singh six months ago. Ms Singh said she raised the matter on CPGRAMS (Centralised Public Grievance Redress and Monitoring System), an online platform to record citizen grievances against government organisations. After the case was investigated, the Satna district collector ordered that Shankar be declared alive, and the 62-year-old was revived in government records. He is still not getting the ration, however, Authorities' Take Shivkumar Gautam, a salesman at the government ration centre, said names of eight members of Balwant Singh's family are registered under the same Samagra ID and one of them had been collecting the foodgrain in his name. On May 13, this was done by one Pradeep Singh, he said. District Supply Officer Samyak Jain said he was not aware of either of the cases. "If what you are saying is true, both cases are serious. Action will be taken against the culprits after investigation. It will be ensured that eligible people get the benefits and the ration of ineligible people is stopped," he said.
News18
21-05-2025
- Business
- News18
Chatbot, AI-Driven Interface And More: PMO's Grievance Redressal Portal Goes Next-Gen
Last Updated: This initiative will transform how public grievances are filed, tracked, and resolved by integrating chatbots, AI tools, multilingual interfaces and speech-to-text technology. Multilingual chatbots, AI-driven interfaces, speech to text application, pattern analysis, and collaboration with a global tech giant — the Modi government is all set to roll out a revolutionary upgrade of its citizen grievance portal, Centralized Public Grievance Redress and Monitoring System (CPGRAMS), reimagined for the digital age. The portal with all advanced features would be re-launched soon, News18 has learnt. This PMO-led initiative promises to transform how public grievances are filed, tracked, and resolved by integrating chatbots, several cutting-edge AI tools, multilingual interfaces, speech-to-text technology, and a collaborative push with a global tech major. Calling the reworked and renovated portal with fresh and user-friendly tech additions as the 'digital bridge between the government and citizens', a senior IAS officer, involved in the project, said, 'The idea is to empower citizens. Instead of forcing citizens to chase departments, the system will now scan complaints and route them to the right authority. We have been facing these challenges for long as only 25% of the total complainants received every day lodge their grievances with the right department or ministry. The upgraded version will also integrate everything. Earlier it was working silos." At the heart of this overhaul is the push to 'democratise access and break the silos that have long plagued government departments", the senior officer added. From Machine Learning to Large Language Models Until now, CPGRAMS had been relying on limited machine learning AI models to process complaints. But the upcoming system will take a major leap forward with the integration of large language models — a first in India's governance ecosystem. 'These models will enable deep-dive analysis of unstructured data, detect patterns, predict grievance hotspots, and even recommend policy-level reforms. Following this, there can be both corrective and preventive measures," said another senior officer, who is part of the process. 'This means that the data generated will not just sit in silos — it will feed into a whole-of-government approach, making governance more responsive, transparent, and accountable. Currently, only about 25 per cent of complaints reach the correct authority," the officer said. The new AI-chatbot driven system aims to fix that by automatically identifying the right department or official, improving both ease of filing for citizens and efficiency for grievance redressal officers. The government may also assign a name to the chatbot model to make it a brand for the governance model. Across Languages and Literacy Levels One of the multiple challenges in grievance redressal has been the country's linguistic and literacy diversity. The revamped portal, using Bhashini (the AI powered language and translation app) stack, will support speech-to-text input and multilingual filing in at least 15 languages, making it accessible to every citizen — whether in a remote district or a dense metro. The multi-layered interface of the portal accounts for differences in communication, education, and digital fluency, aiming to be both inclusive and intuitive. As an officer put it, 'Instead of people coming to us with papers, we have now given them access to a digital window." First Published: May 21, 2025, 08:28 IST
India Gazette
16-05-2025
- Politics
- India Gazette
Total of 57,021 grievances redressed by States
New Delhi [India], May 16 (ANI): The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) 33rd monthly report for States/UTs for April, 2025. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal by the States/UTs. According to release, a total of 57,021 grievances were redressed by the States and Union Territories in April, 2025. The pendency of grievances on the CPGRAMS portal stands at 2,08,103 grievances across the States/UTs Governments for the month of April, 2025. The report provides the data for new users registered on CPGRAMS through the CPGRAMS Portal in April 2025. A total of 62,227 new users registered for April, 2025, with maximum registrations from Uttar Pradesh (9,327), as stated in the release The said report also provides the state-wise analysis on the grievances registered through Common Service Centres in April 2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associated with 2.5 lakh Village Level Entrepreneurs (VLEs). 5,004 grievances were registered through CSCs in April 2025. It also highlights the major issues/categories for which the maximum grievances were registered through CSCs. The release mentioned that Uttar Pradesh has received the maximum number of grievances in April 2025, with the number standing at 25,863 grievances. 23 States/UTs have more than 1000 pending grievances as on 30th April, 2025. Uttar Pradesh and Gujarat disposed of the maximum number of grievances in April 2025, with the number standing at 22,834 and 3,624 grievances, respectively. 16 States/UTs have disposed of more than 1000 grievances between 1st to 30th April, 2025. The report also includes the status of grants released under the Sevottam Scheme in the FY 2024-25. In the last three Financial Years (2022-23, 2023-24, 2024-25), 822 training courses have been completed, in which ~27,230 officers have been trained. In March 2025, the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) recorded significant activity for States and Union Territories (UTs). During this period, States/UTs received 59,271 public grievances, with 59,523 grievances successfully redressed by March end, 2025, reducing the pendency from 1,90,994 cases at the end of February 2025 to 1,89,742 cases. However, by April 30, 2025, the pendency increased to 2,08,103 cases, with 23 States/UTs reporting over 1,000 pending grievances each. Additionally, the monthly disposal of grievances in States/UTs slightly decreased from 59,523 cases in March 2025 to 57,021 cases by the end of April 2025. (ANI)
New Indian Express
29-04-2025
- Health
- New Indian Express
PMO directs Union Health Ministry to address non-payment of stipends to medical college interns, residents
NEW DELHI: The Prime Minister's Office (PMO) has directed the Union Health Ministry to take 'appropriate action' addressing the non-payment of stipends by medical colleges to interns and residents. As many as Despite the mandate, the National Medical Commission (NMC) has yet to take against the institutes for the non-payment of stipends. In fact, the The PMO's directive to the ministry came in response to an RTI filed by Kerala-based activist Dr K V Babu, who has been pursuing the matter for the past two years. In the RTI reply, the PMO said that Dr Babu's letter was received by the PMO on March 21 and has been forwarded 'for action as appropriate' through the Public Grievances Redress and Monitoring System (CPGRAMS) to the Department of Health and Family Welfare. 'Redressal of grievance is under the purview of appropriate authority dealing with subject-specific. Therefore, the information sought relates to the authority concerned to which the complaint was forwarded,' the RTI reply, dated April 24, said. Dr Babu said he had written to the PMO after the NMC did not take any action and the health ministry failed to ensure the Council followed rules. "Here is a peculiar situation, and hence, I have made the request to the PMO. The State Medical Councils have no jurisdiction on this issue, and the NMC has failed to take action, while the Health Ministry has been evasive, though payment of stipend to MBBS interns and PG doctors is mandatory. Non-payment of stipend is punishable, as per the NMC regulations,' Dr Babu added. "I do believe intervention by the PMO will end the injustice to interns and PG doctors who are not being paid any stipend or even nominal stipends by many medical college managements across the nation," he added. On January 29, Dr Babu wrote to Union Health Minister JP Nadda and urged him to intervene under Section 45 of the NMC Act, which gives the central government the power to issue policy directions to the Commission and Autonomous Boards. He then wrote to the PMO on March 16. When he did not receive a response, he filed an RTI on March 23 to seek the status of his letter to the PMO.
