Latest news with #CPGRAMS
Hans India
a day ago
- Health
- Hans India
Digital Grievance Redressal in WCD Schemes Sees Major Uptake, Say the Centre
New Delhi: The Ministry of Women and Child Development (WCD) has reported significant progress in leveraging digital platforms for grievance redressal and citizen engagement, in response to a query raised in the Rajya Sabha by Maya Naroliya, Amar Pal Maurya, Dr. K. Laxman, and Kiran Choudhry. Answering a question, Minister of State for Women and Child Development Savitri Thakur stated that the Ministry received 15,761 public grievances through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) between August 1, 2023, and July 31, 2025. An additional 414 pending cases were carried forward, and 15,782 grievances were resolved during the same period. CPGRAMS, a 24x7 digital platform accessible via web and mobile apps (including UMANG), allows citizens to file complaints and track their status using a unique registration ID. The system also includes an appeal and feedback mechanism for unresolved cases. Oversight is provided by the Department of Administrative Reforms and Public Grievances, which regularly reviews pendency and quality of redressal. In addition to CPGRAMS, the Ministry operates the Women Helpline (181) under Mission Shakti, which has assisted over 1.06 crore women since its inception in April 2015. For children in distress, the Child Helpline (1098) functions round-the-clock and is integrated with the national emergency response system (ERSS-112). The Ministry has also implemented the Poshan Tracker app to monitor Anganwadi services and nutrition delivery. As of July 1, 2025, a Facial Recognition System (FRS) has been made mandatory for the distribution of Take-Home Ration (THR), ensuring benefits reach only registered beneficiaries. To further strengthen grievance redressal under Mission Saksham Anganwadi & Poshan 2.0, PM CARES, and Pradhan Mantri Matru Vandana Yojana (PMMVY), a dedicated call centre with toll-free number 14408 has been established. Grievances received are routed to relevant field functionaries via the Poshan Tracker dashboard, with a directive to resolve cases within 30 days.
News18
a day ago
- Politics
- News18
Over 80 lakh public grievances redressed since 2022: Jitendra Singh
New Delhi, Aug 7 (PTI) More than 80 lakh public grievances have been redressed during 2022-June 2025, Union minister Jitendra Singh said on Thursday. The government introduced the 10-step reforms for Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in April 2022 to make grievance redressal timely, effective and accessible to the citizens, he said in a written reply in the Rajya Sabha. 'In the years 2022, 2023, 2024 and 2025, the CPGRAMS 10-step reforms enabled redressal of 80,36,042 grievances, mapped 1,05,681 Grievance Officers (GROs), reduced timelines of grievance redressal from 28 days in 2019 to 16 days in 2025 and reduced pendency to 62,620 public grievances as on 30th June, 2025 for central ministries," said Singh, the Minister of State for Personnel. The CPGRAMS allows citizens to raise grievances against government departments online. The government issued the comprehensive guidelines for effective redressal of public grievances on August 23, 2024 reducing the grievance redressal timelines from 30 days to 21 days, he said. These guidelines mandate the integration of public grievance platforms, establishment of dedicated grievance cells within ministries and departments, and appointment of experienced and competent nodal and appellate officers, the minister said. They also give emphasis on root cause analysis and action on citizen feedback, and the strengthening of grievance escalation mechanisms, he said. As on June 30, 2025, the feedback call centre has completed 23 lakh surveys. An appeal mechanism, with 90 nodal appellate authorities and 1,597 sub-appellate authorities, is available to the citizens in case they are not satisfied with the resolution, Singh said. 'In the years 2022, 2023, 2024 and 2025 (till 30th June), a total of 7,75,240 appeals have been resolved," he said. The government had constituted the National e-Governance Service Delivery Assessment (NeSDA) to boost the e-government endeavours and drive digital government excellence, Singh said. Further, for capacity building of the civil servants, the Rashtriya Karmayogi Large Scale Jan Seva Programme has been launched by the Capacity Building Commission (CBC), the minister said. The program uses an innovative, interactive digital pedagogy that encourages reflective discussions and teamwork. 'So far 15,690 officials from 81 Ministries/Departments have been trained under the Phase-I of Rashtriya Karmayogi Large Scale Jan Seva Programme. This initiative is a significant stride toward creating a skilled, agile, and citizen-centric public service workforce," he said. Phase II of the programme intends to cover the attached/subordinate/field offices through a three-tiered approach, Singh said. PTI AKV AKV KVK KVK view comments First Published: August 07, 2025, 17:30 IST Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
Hans India
a day ago
- General
- Hans India
15,700 public grievances resolved in 2 yrs: WCD
New Delhi: More than 15,700 public grievances submitted through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) have been disposed of in the last two years, the Ministry of Women and Child Development (WCD) said on Wednesday. From August 1, 2023, to July 31, 2025, the ministry received 15,761 grievances, carried forward 414 pending cases, and successfully resolved 15,782 grievances, according to the official data shared by Minister of State for Women and Child Development, Savitri Thakur. 'Ministry of Women and Child Development through Centralised Public Grievance Redress and Mon-itoring System (CPGRAMS) portal has received 15761 Public Grievances, brought forward (previous pending) 414 grievances and disposed 15782 public grievances during the last 2 years from 1st Au-gust 2023 to 31st July 2025,' she said in a written response. CPGRAMS, a 24x7 online platform managed by the Department of Administrative Reforms and Pub-lic Grievances under the Ministry of Personnel, allows citizens to lodge complaints regarding public service delivery across any government department or state. The minister noted that the Women Helpline (181), operational under Mission Shakti, has assisted over 1.06 crore women nationwide since its inception in April 2015. The toll-free service operates round-the-clock and supports women in both emergency and non-emergency situations.
News18
2 days ago
- General
- News18
Over 15,700 public grievances resolved in 2 years: WCD ministry
New Delhi, Aug 6 (PTI) More than 15,700 public grievances submitted through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) have been disposed of in the last two years, the Ministry of Women and Child Development (WCD) said on Wednesday. From August 1, 2023, to July 31, 2025, the ministry received 15,761 grievances, carried forward 414 pending cases, and successfully resolved 15,782 grievances, according to the official data shared by Minister of State for Women and Child Development, Savitri Thakur. 'Ministry of Women and Child Development through Centralised Public Grievance Redress and Monitoring System (CPGRAMS) portal has received 15761 Public Grievances, brought forward (previous pending) 414 grievances and disposed 15782 public grievances during the last 2 years from 1st August 2023 to 31st July 2025," she said in a written response. CPGRAMS, a 24×7 online platform managed by the Department of Administrative Reforms and Public Grievances under the Ministry of Personnel, allows citizens to lodge complaints regarding public service delivery across any government department or state. The minister noted that the Women Helpline (181), operational under Mission Shakti, has assisted over 1.06 crore women nationwide since its inception in April 2015. The toll-free service operates round-the-clock and supports women in both emergency and non-emergency situations. PTI UZM UZM MPL MPL (This story has not been edited by News18 staff and is published from a syndicated news agency feed - PTI) view comments First Published: August 06, 2025, 16:00 IST Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
Hindustan Times
31-07-2025
- Politics
- Hindustan Times
4.47 lakh out of 6.6 lakh public grievances received in past four months redressed: Govt
New Delhi, Out of more than 6.6 lakh public grievances received between April and July 24 this year, 4.47 lakh have been redressed, the Rajya Sabha was informed on Thursday. 4.47 lakh out of 6.6 lakh public grievances received in past four months redressed: Govt The Department of Administrative Reforms and Public Grievances conducts monthly review meetings with all the ministries/departments and states/UTs to ensure timely disposal of grievances, Union Minister of State for Personnel, Jitendra Singh, said in a written reply in the Upper House. To independently assess citizen satisfaction, a feedback call centre has been made operational since July 2022, he said. "In the period from 1.4.2025 to 24.7.2025, a total of 6,60,091 grievances pertaining to Central ministries/departments have been received in CPGRAMS, out of which 4,47,431 have been redressed within 30 days with an average grievance redressal time of 16 days," Singh said. The Centralised Public Grievance Redress and Monitoring System allows citizens to raise grievances against government departments online. In another reply, the minister said 63,310 pension-related grievances were received, out of which 55,554 were resolved through the Centralised Pension Grievances Redress and Monitoring System portal so far in 2025 . The rate of grievance redressal on the CPENGRAMS portal has come down from 35 days in January 2025 to 20 days in July 2025, reflecting timely and effective resolution of pensioners' concerns across departments, Singh said. The CPENGRAMS is an online platform developed with the objective of speedy redressal coupled with effective monitoring of pension-related grievances. The grievances are either registered directly on the portal or registered by the department on behalf of the complainant after receiving details through e-mail, post or the toll free number, 1800-11-1960. All ministries/departments with their subordinate units are linked to CPENGRAMS. The facility has been provided to help the complainants know about the status of their grievances registered on CPENGRAMS "The government issued a policy circular for 'Effective Redressal of Pension Grievances' on 16.10.2024, which stipulates that the ministries/departments should strive to redress pension grievances within 21 days," Singh said. The government organises thematic adalats, monthly inter-ministerial review meetings, and capacity building programmes for grievance redressal officers, and a special annual campaign for redressal of pension grievances as part of its measures for their timely and effective redressal across ministries/departments, the minister said. Replying to a separate query, Singh said the 'Pension Adalat' is an instrument of administrative reforms of the government, which has adopted a citizen-centric approach. It provides an additional forum for redressal of long pending pension-related grievances of Central government pensioners, thereby obviating the need to approach court/Central Administrative Tribunal , the minister said. "In 13 Pension Adalats that have been held so far, out of 25,831 grievances, 18,481 have been disposed of, showing a healthy disposal rate of 72 per cent. In the last Pension Adalat held on 04.06.25, 415 cases were taken up and 325 cases were solved on the spot," Singh said. This article was generated from an automated news agency feed without modifications to text.
