Latest news with #CathyMauzaize
Channel Post MEA
25-04-2025
- Business
- Channel Post MEA
ServiceNow And Devoteam To Accelerate CRM Modernization For Europe And Middle East Businesses
ServiceNow and Devoteam, an AI-driven technology consulting firm, have announced a multi-year strategic partnership to accelerate CRM modernization for businesses across Europe and Middle East. The partnership brings together ServiceNow's AI-fueled Customer Service Management (CSM), Sales & Order Management (SOM), and Field Service Management (FSM) capabilities with Devoteam's AI-first digital transformation services to transform experiences across the entire customer, agent and seller lifecycle. The CRM space continues to experience rapid growth, with IDC estimating it will reach $39.24 billion in Europe, Middle East and Africa by 20271. This partnership will enable mutual customers to drive innovation, improve efficiency, and explore new growth opportunities by leveraging advanced CRM technology and expertise provided by the ServiceNow Platform. Together, Devoteam and ServiceNow will deliver end-to-end solutions that can meet clients where they are in their business transformation to automate insights and optimize each step in the customer journey within their CRM framework, powered by strong CSM, FSM and Sales and Order Management capabilities. 'Customer expectations that businesses need to deliver on are only getting higher and higher,' said Sebastien Chevrel, Group Managing Director at Devoteam. 'We're proud to be partnering with ServiceNow to help enterprises meet the needs of their customers with every interaction strengthening their overall CRM strategy through best-in-class CSM and FSM. Working together, we're accelerating the path to value for our customers in this fast-paced environment of AI innovation.' 'As a valued partner, Devoteam has long been at the forefront of supporting our customers in realizing the potential of the ServiceNow Platform,' said Cathy Mauzaize, president, EMEA at ServiceNow. 'This alliance positions us to rapidly scale CRM innovation across Europe and the Middle East—driving measurable business outcomes through the unmatched combination of ServiceNow's AI-powered platform and Devoteam's trusted expertise. Working together we're positioned to help our customers realize a faster time to value and new levels of productivity, while delivering standout customer experiences within their CRM initiatives.' Devoteam has a long-standing partnership with ServiceNow and most recently was awarded Elite Consulting & Implementation Partner of the Year as well as Customer Workflow Partner of the Year. With deep expertise in the ServiceNow Platform, particularly in driving a strong CRM strategy through its CSM and FSM modules, Devoteam's sustained commitment to delivering exceptional value and driving successful outcomes for mutual customers, such as St. Maclou, Husqvarna and Konica Minolta, positions them as a natural partner to support ServiceNow's growth in the CRM space. 0 0
TECHx
24-04-2025
- Business
- TECHx
ServiceNow, Devoteam Partner to Drive CRM Modernization in EMEA
ServiceNow and Devoteam have announced a new multi-year strategic partnership to accelerate CRM modernization across Europe and the Middle East. The collaboration brings together ServiceNow's AI-powered Customer Service Management (CSM), Sales and Order Management (SOM), and Field Service Management (FSM) solutions with Devoteam's AI-driven digital transformation expertise. By combining advanced platforms and consulting capabilities, the two companies aim to transform CRM experiences for both customers and employees. The CRM market continues to grow rapidly. IDC estimates that the CRM space in Europe, the Middle East, and Africa will reach $39.24 billion by 2027. This partnership is designed to help organizations take advantage of that growth with faster innovation and increased efficiency. ServiceNow and Devoteam plan to deliver end-to-end CRM modernization solutions that meet businesses wherever they are in their digital journey. These offerings will automate workflows, improve service quality, and create more connected customer experiences. Sebastien Chevrel, Group Managing Director at Devoteam, said the goal is to help enterprises meet rising customer expectations. 'Every interaction should strengthen the CRM strategy,' he noted. 'This partnership helps speed up that process with proven tools and services.' Cathy Mauzaize, EMEA President at ServiceNow, added, 'Devoteam has been a trusted partner in helping customers realize the value of the ServiceNow Platform. Together, we can scale CRM innovation and improve business outcomes.' Devoteam recently received ServiceNow's Elite Consulting & Implementation Partner of the Year and Customer Workflow Partner of the Year awards. The company has helped brands like St. Maclou, Husqvarna, and Konica Minolta achieve successful CRM transformation using ServiceNow's CSM and FSM modules. With this expanded alliance, ServiceNow and Devoteam aim to deliver measurable value and long-term CRM modernization across the EMEA region.
Tahawul Tech
24-04-2025
- Business
- Tahawul Tech
ServiceNow and Devoteam aim to redefine CRM transformation
ServiceNow, the AI platform for business transformation, and Devoteam, an AI-driven technology consulting firm, have announced a multi-year strategic partnership to accelerate CRM modernisation for businesses across Europe and Middle East. The partnership brings together ServiceNow's AI-fuelled Customer Service Management (CSM), Sales & Order Management (SOM), and Field Service Management (FSM) capabilities with Devoteam's AI-first digital transformation services to transform experiences across the entire customer, agent and seller lifecycle. The CRM space continues to experience rapid growth, with IDC estimating it will reach $39.24 billion in Europe, Middle East and Africa by 2027[1]. This partnership will enable mutual customers to drive innovation, improve efficiency, and explore new growth opportunities by leveraging advanced CRM technology and expertise provided by the ServiceNow Platform. Together, Devoteam and ServiceNow will deliver end-to-end solutions that can meet clients where they are in their business transformation to automate insights and optimise each step in the customer journey within their CRM framework, powered by strong CSM, FSM and Sales and Order Management capabilities. 'Customer expectations that businesses need to deliver on are only getting higher and higher', said Sebastien Chevrel, Group Managing Director at Devoteam. 'We're proud to be partnering with ServiceNow to help enterprises meet the needs of their customers with every interaction strengthening their overall CRM strategy through best-in-class CSM and FSM. Working together, we're accelerating the path to value for our customers in this fast-paced environment of AI innovation'. 'As a valued partner, Devoteam has long been at the forefront of supporting our customers in realising the potential of the ServiceNow Platform,' said Cathy Mauzaize, President, EMEA at ServiceNow. 'This alliance positions us to rapidly scale CRM innovation across Europe and the Middle East—driving measurable business outcomes through the unmatched combination of ServiceNow's AI-powered platform and Devoteam's trusted expertise. Working together we're positioned to help our customers realise a faster time to value and new levels of productivity, while delivering standout customer experiences within their CRM initiatives'. Devoteam has a long-standing partnership with ServiceNow and most recently was awarded Elite Consulting & Implementation Partner of the Year as well as Customer Workflow Partner of the Year. With deep expertise in the ServiceNow Platform, particularly in driving a strong CRM strategy through its CSM and FSM modules, Devoteam's sustained commitment to delivering exceptional value and driving successful outcomes for mutual customers, such as St. Maclou, Husqvarna and Konica Minolta, positions them as a natural partner to support ServiceNow's growth in the CRM space. [1] Source: IDC, Worldwide Customer Relationship Management Applications Software Forecast, 2024–2028: AI-Driven Data Strategies Fueling Market Growth, doc #US52770624, December 2024 Image Credit: ServiceNow
Tahawul Tech
13-02-2025
- Business
- Tahawul Tech
collaborative tool Archives
CNME Editor Mark Forker sat down with Cathy Mauzaize, President of EMEA at ServiceNow, to discuss Agentic AI, how their platform enables business transformation at scale – and why the company is uniquely positioned to capitalise on the opportunities in the KSA.
Tahawul Tech
13-02-2025
- Business
- Tahawul Tech
'Agentic AI needs to be seen as a collaborative tool designed to enhance customer experiences' – Cathy Mauzaize, ServiceNow
CNME Editor Mark Forker sat down with Cathy Mauzaize, President of EMEA at ServiceNow, to discuss Agentic AI, how their platform enables business transformation at scale – and why the company is uniquely positioned to capitalise on the opportunities in the KSA.
