Latest news with #CustomerZero
Techday NZ
13 hours ago
- Business
- Techday NZ
UiPath modernises ERP with Deloitte using agentic automation
UiPath has overhauled its enterprise resource planning (ERP) system through a strategic collaboration with Deloitte, resulting in a significant migration to SAP S/4HANA supported by agentic automation technologies. The project, named "Customer Zero", was designed to address the operational challenges that UiPath faced amid rapid business growth and increasing global complexity. The company identified issues stemming from fragmented systems, burdensome manual billing cycles, delayed revenue recognition, and intricate multi-GAAP reporting processes, all of which were hampering speed and scalability. Automation-first methodology UiPath adopted what it describes as an automation-first approach for its SAP S/4HANA migration. Unlike standard ERP deployments, the initiative integrated UiPath's own automation platform - including robotic process automation (RPA), intelligent document processing (IDP), UiPath Apps, and AI-driven orchestration - into the ERP transformation process. This strategy enabled the streamlining of SAP data migration, enhancement of system integrations, and removal of manual bottlenecks throughout core finance operations. The automation-led methodology became a central element in establishing a more efficient and resilient ERP environment. Operational outcomes The company reported a series of operational outcomes and performance metrics following the implementation: Over 200 automations delivered by the UiPath centre of excellence across key business processes. More than 85% of vital finance workflows are now managed by unattended automations, converting manual billing, revenue recognition, and account reconciliation into automated tasks. A clean core rate of 93% was achieved, surpassing the industry benchmark of 80% and minimising technical debt for future system upgrades. 60% of test cases automated, reducing the strain on business users and speeding up deployment times. Project delivery accelerated by 10% through the use of automation in testing, validation, and integration procedures. Jerry Hoberman, U.S. SAP Offering Leader at Deloitte, commented on the importance of agentic automation in ERP transformations: Agentic capabilities are essential to deliver automation-driven ERP outcomes. Building on Deloitte and UiPath's commitment to deliver Intelligent Automation solutions for our joint clients, together, we can help organisations unlock transformative business value as they move to SAP S/4HANA and RISE. Reflecting on the collaboration, Hitesh Ramani, Chief Accounting Officer and Deputy CFO of UiPath, described the transformation's impact: Our work with Deloitte demonstrates that automation isn't just an enabler—it's a catalyst for enterprise reinvention. With SAP S/4HANA and our agentic automation platform working hand-in-hand, we've dramatically improved the efficiency, scalability, and resilience of our finance operations. Agentic ERP and future automation UiPath's next step involves preparing for what it calls "agentic ERP". The aim is to empower AI agents - supported by the UiPath Platform and the newly introduced UiPath Maestro - to manage complex enterprise workflows, orchestrate decision-making across SAP and other systems, and call on human input only when necessary. This marks a shift towards automation systems acting as partners in business decisions rather than simply tools for task automation. Through agentic ERP, UiPath anticipates autonomous handling of routine decisions and exceptions, streamlined coordination between artificial intelligence, robots, and human stakeholders, and a foundation for continuous process innovation and adaptability. Mihai Faur, CIO of UiPath, described this evolution as significant for the wider market: Agentic ERP is not just a vision - it's the logical next step in the evolution of enterprise systems. Our Customer Zero journey demonstrates how organisations can future-proof their operations by embedding intelligent, agentic automation into every fabric of their ERP landscape. The Customer Zero project is positioned as a model for organisations looking to move beyond conventional ERP modernisation tactics. By placing agentic automation at the centre of the transformation programme, UiPath and Deloitte highlight a pathway to faster, more intelligent, and less disruptive ERP modernisation.
Business Wire
a day ago
- Business
- Business Wire
UiPath and Deloitte Redefine ERP Modernization with Agentic Automation Migration to SAP S/4HANA
NEW YORK--(BUSINESS WIRE)--UiPath (NYSE: PATH), a global leader in agentic automation, today announced a landmark transformation of its own enterprise resource planning (ERP) system through a strategic collaboration with Deloitte, a global leader in SAP business transformation. This internal initiative branded 'Customer Zero,' positions UiPath at the forefront of ERP modernization and showcases how intelligent, agentic automation accelerates operational efficiency, reduces manual complexity, and enables business results at scale. Amid rapid business growth and increasing global demands, UiPath identified the critical need for a next-generation ERP platform that could adapt to increasing complexity and global demands. The company faced mounting challenges, including fragmented systems, arduous manual billing cycles, and complex multi-GAAP reporting processes, all of which limited speed and scalability. An Automation First Approach to ERP Transformation To address this challenge, UiPath launched Customer Zero—a bold, automation-first blueprint for SAP S/4HANA migration. Unlike traditional ERP deployments, this initiative embedded the industry-leading UiPath Platform™ for agentic automation—including robotic process automation (RPA), intelligent document processing (IDP), UiPath Apps, and AI-powered orchestration—to create an intelligent, seamless transformation. This unique approach allowed UiPath to streamline SAP data migration, improve system integrations, and eliminate manual bottlenecks across core finance operations, forming the foundation of a strategic automation toolkit. Breakthrough Outcomes and Industry-Leading Metrics The results of the UiPath automation-led ERP transformation are remarkable: 200+ automations delivered across core processes by the UiPath center of excellence (CoE). 85%+ of critical finance workflows are now executed by unattended automations transforming billing, revenue recognition, and account reconciliation from manual input to automated processes. 93% clean core achieved, exceeding the industry benchmark of 80%, minimizing technical debt and enabling agile upgrades. 60% of test cases automated, drastically reducing business user fatigue and accelerating time to deployment. 10% acceleration in project delivery, demonstrating real-world efficiency gains from automation-enabled velocity in testing, validation, and integration. 'Agentic capabilities are essential to deliver automation-driven ERP outcomes,' said Jerry Hoberman, U.S. SAP Offering Leader, Deloitte. 'Building on Deloitte and UiPath's commitment to deliver Intelligent Automation solutions for our joint clients, together, we can help organizations unlock transformative business value as they move to SAP S/4HANA and RISE.' 'Our work with Deloitte demonstrates that automation isn't just an enabler—it's a catalyst for enterprise reinvention,' said Hitesh Ramani, Chief Accounting Officer and Deputy CFO of UiPath. 'With SAP S/4HANA and our agentic automation platform working hand-in-hand, we've dramatically improved the efficiency, scalability, and resilience of our finance operations.' Paving the Way for Agentic ERP and AI-Driven Decision Making Now, UiPath is preparing for the next evolution: agentic ERP. With the UiPath Platform for agentic automation at its core, this future-state architecture will empower AI agents to autonomously manage complex enterprise workflows, orchestrate decisions across SAP and non-SAP systems, and engage humans only when needed. This agentic architecture, powered by UiPath Maestro, marks a shift from automation as a tool to automation as a co-pilot in decision-making. Agentic ERP promises to deliver: Autonomous handling of routine decisions and exceptions. Seamless coordination between AI, robots, and humans. A scalable foundation for continuous process innovation and agility. 'Agentic ERP is not just a vision—it's the logical next step in the evolution of enterprise systems,' said Mihai Faur, CIO of UiPath. 'Our Customer Zero journey demonstrates how organizations can future-proof their operations by embedding intelligent, agentic automation into every fabric of their ERP landscape.' A Model for the Market The UiPath Customer Zero transformation offers a proof point for any enterprise seeking to move beyond traditional ERP modernization. By placing agentic automation at the center of its ERP program, UiPath and Deloitte have redefined how organizations can modernize with speed, intelligence, and minimal disruption. To read more about the UiPath Customer Zero ERP transformation, visit here. About UiPath UiPath (NYSE: PATH) is a global leader in agentic automation, empowering enterprises to harness the full potential of AI agents to autonomously execute and optimize complex business processes. The UiPath Platform™ uniquely combines controlled agency, developer flexibility, and seamless integration to help organizations scale agentic automation safely and confidently. Committed to security, governance, and interoperability, UiPath supports enterprises as they transition into a future where automation delivers on the full potential of AI to transform industries. For more information, visit
