UiPath modernises ERP with Deloitte using agentic automation
The project, named "Customer Zero", was designed to address the operational challenges that UiPath faced amid rapid business growth and increasing global complexity. The company identified issues stemming from fragmented systems, burdensome manual billing cycles, delayed revenue recognition, and intricate multi-GAAP reporting processes, all of which were hampering speed and scalability.
Automation-first methodology
UiPath adopted what it describes as an automation-first approach for its SAP S/4HANA migration. Unlike standard ERP deployments, the initiative integrated UiPath's own automation platform - including robotic process automation (RPA), intelligent document processing (IDP), UiPath Apps, and AI-driven orchestration - into the ERP transformation process.
This strategy enabled the streamlining of SAP data migration, enhancement of system integrations, and removal of manual bottlenecks throughout core finance operations. The automation-led methodology became a central element in establishing a more efficient and resilient ERP environment.
Operational outcomes
The company reported a series of operational outcomes and performance metrics following the implementation: Over 200 automations delivered by the UiPath centre of excellence across key business processes.
More than 85% of vital finance workflows are now managed by unattended automations, converting manual billing, revenue recognition, and account reconciliation into automated tasks.
A clean core rate of 93% was achieved, surpassing the industry benchmark of 80% and minimising technical debt for future system upgrades.
60% of test cases automated, reducing the strain on business users and speeding up deployment times.
Project delivery accelerated by 10% through the use of automation in testing, validation, and integration procedures.
Jerry Hoberman, U.S. SAP Offering Leader at Deloitte, commented on the importance of agentic automation in ERP transformations: Agentic capabilities are essential to deliver automation-driven ERP outcomes. Building on Deloitte and UiPath's commitment to deliver Intelligent Automation solutions for our joint clients, together, we can help organisations unlock transformative business value as they move to SAP S/4HANA and RISE.
Reflecting on the collaboration, Hitesh Ramani, Chief Accounting Officer and Deputy CFO of UiPath, described the transformation's impact: Our work with Deloitte demonstrates that automation isn't just an enabler—it's a catalyst for enterprise reinvention. With SAP S/4HANA and our agentic automation platform working hand-in-hand, we've dramatically improved the efficiency, scalability, and resilience of our finance operations.
Agentic ERP and future automation
UiPath's next step involves preparing for what it calls "agentic ERP". The aim is to empower AI agents - supported by the UiPath Platform and the newly introduced UiPath Maestro - to manage complex enterprise workflows, orchestrate decision-making across SAP and other systems, and call on human input only when necessary. This marks a shift towards automation systems acting as partners in business decisions rather than simply tools for task automation.
Through agentic ERP, UiPath anticipates autonomous handling of routine decisions and exceptions, streamlined coordination between artificial intelligence, robots, and human stakeholders, and a foundation for continuous process innovation and adaptability.
Mihai Faur, CIO of UiPath, described this evolution as significant for the wider market: Agentic ERP is not just a vision - it's the logical next step in the evolution of enterprise systems. Our Customer Zero journey demonstrates how organisations can future-proof their operations by embedding intelligent, agentic automation into every fabric of their ERP landscape.
The Customer Zero project is positioned as a model for organisations looking to move beyond conventional ERP modernisation tactics. By placing agentic automation at the centre of the transformation programme, UiPath and Deloitte highlight a pathway to faster, more intelligent, and less disruptive ERP modernisation.
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