Latest news with #DelayRepayGuarantee
STV News
30-07-2025
- Health
- STV News
Rail line closed and services cancelled after staff member falls ill
Rail services between Glasgow and Aberdeen have been cancelled or delayed after a staff member fell ill. Network Rail confirmed services have been disrupted after a member of signal staff had taken ill on Wednesday morning. As a result, the line between Laurencekirk and Stonehaven has been closed until further notice. Services between Montrose and Aberdeen are being disrupted due to a member of signalling staff being taken ill. We'll share further information soon, and we're in close contact with @ScotRail and other train operators who operate in the area. — Network Rail Scotland (@NetworkRailSCOT) July 30, 2025 The closure has affected journeys between Glasgow Queen Street and Aberdeen, as well as Aberdeen and Montrose. ScotRail also noted that services between Edinburgh and Aberdeen may be revised due to the incident. The rail operator said the disruption is expected to last until around 1pm. Phil Campbell, ScotRail customer operations director, said: 'We're sorry to customers who have experienced disruption to their journey this morning. 'Anyone delayed by 30 minutes or more is entitled to claim compensation through our Delay Repay Guarantee.' Get all the latest news from around the country Follow STV News Scan the QR code on your mobile device for all the latest news from around the country
Daily Record
15-06-2025
- Business
- Daily Record
Over 17,000 ScotRail trains cancelled in last year according to new data
New data has revealed the amount of ScotRail services cancelled in 2024/25. Over 17,000 ScotRail trains were cancelled in the last year as revealed in a shocking freedom of information request. A total of 17,491 services were cancelled in 2024/25 according to data released after a request by the Scottish Liberal Democrats. Some 306,120 trains did not arrive within a minute of their scheduled arrival time, which the party said accounted for 45 percent of all trains. Another 71,691 were late by five or more minutes - around 10 percent of all trains. The Lib Dem transport spokesman at Holyrood Jamie Greene said the Scottish Government must deliver a transport system that works for all of Scotland. He said: "When it is done right, train travel is swift, reliable and reduces traffic on our roads. "Unfortunately these figures show that a considerable number of passengers are shelling out huge sums of money to travel by train, only to find that some services simply don't arrive. "It's more than three years since the SNP Government took over responsibility for Scotland's trains but we are still seeing tens of thousands of trains cancelled or running late. "If we want to coax people out of their cars, that has to start with a service that runs on time." Mr Greene urged the Government to work with ScotRail to drive down train delays. He added: "We also want to see Government working with councils to explore new lines, especially in areas where public transport links are poor, and new options for two/three-day-a-week season tickets. "That's how to make Scotland's railways an attractive prospect for tourists and commuters alike." The Scottish Government and ScotRail have been approached for comment. In March, we reported that ScotRail have paid out almost £2.5million in compensation to passengers since the SNP government nationalised it three years ago A Freedom of Information request showed that delay compensation has increased every year since the firm was brought into public hands in April 2022. ScotRail has paid out £2,495,000 in Delay Repay compensation since April 2022. £804,000 was paid out in 2022/23, £908,000 was paid out in 2023/24, and £783,000 was paid out in 2024/25 Compensation paid out for 30-59 minute delays has increased every year. £88,000 was paid out in 2022/23, £104,000 was paid out in 2023/24, and £108,000 was paid out in 2024/25. Pay-outs for 60-119 minute delays has increased every year. £211,000 was paid out in 2022/23, £224,000 was paid out in 2023/24, and £228,000 was paid out in 2024/25. Over £1.5m was paid out for 120+ minute plus delays since April 2022. It was noted that anyone delayed by 30 minutes or more is entitled to claim money back through the ScotRail website or mobile app due to their Delay Repay Guarantee. Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today. You'll receive daily updates on breaking news as well as the top headlines across Scotland. No one will be able to see who is signed up and no one can send messages except the Daily Record team. All you have to do is click here if you're on mobile, select 'Join Community' and you're in! If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose 'exit group'.
Press and Journal
28-05-2025
- Press and Journal
Person dies after being hit by train in Aberdeen
A person has died after being hit by a train in Aberdeen this morning. Emergency services were called out to a casualty on the lines between the Aberdeen and Stonehaven stations, near Nigg, at around 6.24am. Both officers and paramedics attended however the person was pronounced dead at the scene. The incident is not being treated as suspicious by police. A British Transport Police spokesperson said: 'Officers were called at 6.24am to reports of a casualty on the tracks in Aberdeen. 'Officers and paramedics responded, however sadly a person was pronounced dead at the scene. 'The incident is not being treated as suspicious and a report will be prepared for the Procurator Fiscal.' Paramedics and and ambulance were sent to the scene. A Scottish Ambulance Service spokesperson said: 'We received a call at 6.25am to attend an incident in Nigg, Aberdeen. 'An ambulance and two special operations response teams (SORT) were dispatched to the scene.' Many routes from Aberdeen to Edinburgh, Glasgow and Aberdeen were disrupted as a result, but ScotRail has confirmed that the line reopened as of 9.10am. However, they also warned that delays to services between these routes may still occur throughout the day as trains and crew 'get back into position.' A NetworkRail statement reads: 'Lines have now reopened following the earlier incident where a person was hit by a train between Dundee and Aberdeen. 'Until service recovers, trains may be cancelled or revised. 'This is expected until 10am.' Those who were delayed more than half an hour this morning are entitled to compensation. Phil Campbell, ScotRail Customer Operations Director, added: 'ScotRail services have been subject to delays while the emergency services attend an incident on the line between Aberdeen and Portlethen. 'Anyone who experiences delays of 30 minutes or more is entitled to compensation through our Delay Repay Guarantee.'
