Latest news with #DepartmentofAdministrativeReformsandPublicGrievances
News18
4 days ago
- Business
- News18
DARPG notifies Scheme for National awards for e-Governance 2026
New Delhi [India], August 9 (ANI): The Department of Administrative Reforms and Public Grievances (DARPG) has issued the scheme guidelines for the 23rd National Awards for e-Governance (NAeG) 2026, the Ministry of Personnel, Public Grievances and Pensions said on Saturday. Nominations for the National Awards for e-Governance can be submitted on the web portal ( from 1st September, last date for the submission of the application will be 15th October, National Awards for e-Governance are presented annually to honour and encourage excellence in implementing e-Governance initiatives. The awards seek to recognise significant achievements, foster the sharing of effective practices, and promote innovations in digital National Awards for e-Governance are presented annually to honour and encourage excellence in implementing e-Governance initiatives. The awards seek to recognise significant achievements, foster the sharing of effective practices, and promote innovations in digital for National Awards for e-Governance 2026 can be submitted under 7 Categories:1. Government Process Re-engineering by use of technology for Digital Transformation2. Innovation by Use of AI and other new-age technologies for providing Citizen-Centric Services
Hindustan Times
31-07-2025
- Politics
- Hindustan Times
4.47 lakh out of 6.6 lakh public grievances received in past four months redressed: Govt
New Delhi, Out of more than 6.6 lakh public grievances received between April and July 24 this year, 4.47 lakh have been redressed, the Rajya Sabha was informed on Thursday. 4.47 lakh out of 6.6 lakh public grievances received in past four months redressed: Govt The Department of Administrative Reforms and Public Grievances conducts monthly review meetings with all the ministries/departments and states/UTs to ensure timely disposal of grievances, Union Minister of State for Personnel, Jitendra Singh, said in a written reply in the Upper House. To independently assess citizen satisfaction, a feedback call centre has been made operational since July 2022, he said. "In the period from 1.4.2025 to 24.7.2025, a total of 6,60,091 grievances pertaining to Central ministries/departments have been received in CPGRAMS, out of which 4,47,431 have been redressed within 30 days with an average grievance redressal time of 16 days," Singh said. The Centralised Public Grievance Redress and Monitoring System allows citizens to raise grievances against government departments online. In another reply, the minister said 63,310 pension-related grievances were received, out of which 55,554 were resolved through the Centralised Pension Grievances Redress and Monitoring System portal so far in 2025 . The rate of grievance redressal on the CPENGRAMS portal has come down from 35 days in January 2025 to 20 days in July 2025, reflecting timely and effective resolution of pensioners' concerns across departments, Singh said. The CPENGRAMS is an online platform developed with the objective of speedy redressal coupled with effective monitoring of pension-related grievances. The grievances are either registered directly on the portal or registered by the department on behalf of the complainant after receiving details through e-mail, post or the toll free number, 1800-11-1960. All ministries/departments with their subordinate units are linked to CPENGRAMS. The facility has been provided to help the complainants know about the status of their grievances registered on CPENGRAMS "The government issued a policy circular for 'Effective Redressal of Pension Grievances' on 16.10.2024, which stipulates that the ministries/departments should strive to redress pension grievances within 21 days," Singh said. The government organises thematic adalats, monthly inter-ministerial review meetings, and capacity building programmes for grievance redressal officers, and a special annual campaign for redressal of pension grievances as part of its measures for their timely and effective redressal across ministries/departments, the minister said. Replying to a separate query, Singh said the 'Pension Adalat' is an instrument of administrative reforms of the government, which has adopted a citizen-centric approach. It provides an additional forum for redressal of long pending pension-related grievances of Central government pensioners, thereby obviating the need to approach court/Central Administrative Tribunal , the minister said. "In 13 Pension Adalats that have been held so far, out of 25,831 grievances, 18,481 have been disposed of, showing a healthy disposal rate of 72 per cent. In the last Pension Adalat held on 04.06.25, 415 cases were taken up and 325 cases were solved on the spot," Singh said. This article was generated from an automated news agency feed without modifications to text.
The Hindu
15-07-2025
- Business
- The Hindu
Union government recognition for digital revenue card scheme
The State's digital revenue card scheme is the first among 11 initiatives under the State Collaborative Initiatives (SCI) being implemented by the Union government's Department of Administrative Reforms and Public Grievances. All services from village offices in the State are now available online. However, applications have to be submitted each time certificates are needed for various requirements. The digital revenue cards, featuring a QR code and a 10-digit digital number, will streamline access to such services. The digital revenue card, resembling an ATM card and embedded with a chip, will contain personal information and records related to land, buildings, and details of property transactions. The cards will be rolled out from November 1 in villages where digital resurvey has been completed, a statement here on Tuesday said.
Hans India
20-06-2025
- Business
- Hans India
E-services in states, UTs cross 21K mark
New Delhi: The total number of e-services provided across states and UTs in the country have touched the of 21,062 mark, with the majority of these services (7,065) falling under the Local Governance and Utility Services sector, according to a report released by the Department of Administrative Reforms and Public Grievances (DARPG) on Thursday. Another 424 new e-services have been added in April by various states and UTs, with Tripura contributing the highest number of additions across all focus sectors, the National e-Governance Service Delivery Assessment (NeSDA) report states. A total of 1,599 out of 2,016 mandatory e-services (56 for each of the 36 states/UTs) are now available online across all 36 states and union territories, achieving a saturation rate of over 79 per were 16 states and UTs that achieved over 90 per cent saturation, while Maharashtra and Uttarakhand achieved 100 per cent saturation. The report highlights Chandigarh's commitment to strengthening public service delivery through the Right to Services (RTS) framework. It also brings attention to ongoing efforts to unify service delivery and ensure real-time transparency for citizens. Comprehensive service delivery portals of Central government ministries/departments, the Goods and Services Tax Portal and National Cyber Crime Reporting Portal have been highlighted as examples of best practices in the report. The Department of Administrative Reforms and Public Grievances (DARPG) formulated the National e-Governance Service Delivery Assessment (NeSDA) Framework in 2019 to assess states and UTs and Central Ministries with regard to the delivery of their e-services as a benchmarking exercise, covering seven sectors. DARPG conducts the NeSDA study biennially. DARPG monitors the progress made in e-service delivery across states/UTs through inputs provided by them on NeSDA Way Forward Dashboard, NeSDA Way Forward monthly reports and regular review meetings with SPoCs from states and UTs. So far, 25 NeSDA Way Forward Monthly Reports and the Annual Report 2023 have been published to monitor the status of e-service delivery across states and UTs.
Hans India
19-06-2025
- Business
- Hans India
E-services in India's states, UTs cross 21,060
New Delhi: The total number of e-services provided across states and UTs in the country have touched the of 21,062 mark, with the majority of these services (7,065) falling under the Local Governance and Utility Services sector, according to a report released by the Department of Administrative Reforms and Public Grievances (DARPG) on Thursday. Another 424 new e-services have been added in April by various states and UTs, with Tripura contributing the highest number of additions across all focus sectors, the National e-Governance Service Delivery Assessment (NeSDA) report states. A total of 1,599 out of 2,016 mandatory e-services (56 for each of the 36 states/UTs) are now available online across all 36 states and union territories, achieving a saturation rate of over 79 per cent. There were 16 states and UTs that achieved over 90 per cent saturation, while Maharashtra and Uttarakhand achieved 100 per cent saturation. The report highlights Chandigarh's commitment to strengthening public service delivery through the Right to Services (RTS) framework. It also brings attention to ongoing efforts to unify service delivery and ensure real-time transparency for citizens. The report also captures the details of e-services by states and UTs made available through their single unified service delivery portals and status of incorporation of the three new additional assessment parameters that have been included in the NeSDA framework, namely, Open Government Data, e-participation and leveraging Emerging Technologies. Comprehensive service delivery portals of Central government ministries/departments, the Goods and Services Tax Portal and National Cyber Crime Reporting Portal have been highlighted as examples of best practices in the report. The Department of Administrative Reforms and Public Grievances (DARPG) formulated the National e-Governance Service Delivery Assessment (NeSDA) Framework in 2019 to assess states and UTs and Central Ministries with regard to the delivery of their e-services as a benchmarking exercise, covering seven sectors. DARPG conducts the NeSDA study biennially. DARPG monitors the progress made in e-service delivery across states/UTs through inputs provided by them on NeSDA Way Forward Dashboard, NeSDA Way Forward monthly reports and regular review meetings with SPoCs from states and UTs. So far, 25 NeSDA Way Forward Monthly Reports and the Annual Report 2023 have been published to monitor the status of e-service delivery across states and UTs. This series of NeSDA Monthly Reports systematically monitors and evaluates the scale and quality of e-Services provided across all states and Union Territories since its inception in April 2023. The update has consistently reported on three key categories of online services each month: all e-Services, mandatory e-Services, and those delivered through a unified portal.
