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Business Standard
5 days ago
- Business
- Business Standard
Firstsource named a 'Star Performer' and a 'Major Contender' in Everest Group's FCC Operations Services PEAK Matrix® Assessment 2025
PRNewswire Mumbai (Maharashtra) [India], August 13: Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This dual recognition indicates Firstsource's year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers, based on its ongoing innovation, investments, and growth. Everest Group recognized Firstsource for its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations, and its AI-powered, BPaaS-led delivery model. The Star Performer distinction, awarded selectively to providers demonstrating the most substantial year-on-year progress, underscores the success of Firstsource's differentiated UnBPO™ strategy in reshaping FCC delivery. Vivek Sharma, Head - BFS, CMT, and Emerging Geos, Firstsource, shared, "Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we're blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime - faster, smarter, and with greater personalization. In the US, we're seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance - a clear signal that we're solving for today while building for what's next." Dheeraj Maken, Practice Director, Everest Group, shared, "As buyers look for delivery partners that balance operational scale with targeted technology investments, Firstsource offers a geographically distributed FCC delivery model combined with gradual gen AI adoption. Firstsource has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These elements have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025." Key highlights from the report: - AI-powered BPaaS model: Firstsource has evolved its BPaaS offering, initially anchored by the Muimos partnership, into a flexible and scalable platform that delivers end-to-end FCC coverage across AML, KYC, and fraud. - Future-ready workforce through FCC Academy: With GenAI-powered skilling solutions such as AI Coach and automation-led QA, the FCC Academy is accelerating analyst readiness and setting new benchmarks for professional FCC delivery. - Operational impact through modular AI and automation: Investments in solutions like Firstsource relAI™, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, improving alert accuracy, and expediting fraud and AML investigations. - Balanced global presence: Building on its strong UK foundation, Firstsource is actively expanding FCC delivery capabilities in North America while leveraging offshore, nearshore, and client-site operations to provide scale, resilience, and regulatory alignment. To download a copy of the report, please visit: About Everest Group Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( Disclaimer Licensed extracts taken from Everest Group's PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
Malaysian Reserve
5 days ago
- Business
- Malaysian Reserve
Firstsource named a 'Star Performer' and a 'Major Contender' in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025
MELBOURNE, Australia, Aug. 12, 2025 /PRNewswire/ — Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This dual recognition indicates Firstsource's year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers, based on its ongoing innovation, investments, and growth. Everest Group recognized Firstsource for its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations, and its AI-powered, BPaaS-led delivery model. The Star Performer distinction, awarded selectively to providers demonstrating the most substantial year-on-year progress, underscores the success of Firstsource's differentiated UnBPO™ strategy in reshaping FCC delivery. Vivek Sharma, Head – BFS, CMT, and Emerging Geos, Firstsource, shared, 'Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we're blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime – faster, smarter, and with greater personalization. In the US, we're seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance – a clear signal that we're solving for today while building for what's next.' Dheeraj Maken, Practice Director, Everest Group, shared, 'As buyers look for delivery partners that balance operational scale with targeted technology investments, Firstsource offers a geographically distributed FCC delivery model combined with gradual gen AI adoption. Firstsource has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These elements have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025.' Key highlights from the report: AI-powered BPaaS model: Firstsource has evolved its BPaaS offering, initially anchored by the Muimos partnership, into a flexible and scalable platform that delivers end-to-end FCC coverage across AML, KYC, and fraud. Future-ready workforce through FCC Academy: With GenAI-powered skilling solutions such as AI Coach and automation-led QA, the FCC Academy is accelerating analyst readiness and setting new benchmarks for professional FCC delivery. Operational impact through modular AI and automation: Investments in solutions like Firstsource relAI™, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, improving alert accuracy, and expediting fraud and AML investigations. Balanced global presence: Building on its strong UK foundation, Firstsource is actively expanding FCC delivery capabilities in North America while leveraging offshore, nearshore, and client-site operations to provide scale, resilience, and regulatory alignment. To download a copy of the report, please visit: About Everest Group Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ – our differentiated approach to reimagining traditional outsourcing – to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( DisclaimerLicensed extracts taken from Everest Group's PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports. Photo: View original content:
Cision Canada
5 days ago
- Business
- Cision Canada
Firstsource named a 'Star Performer' and a 'Major Contender' in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025
LOUISVILLE, Ky., Aug. 12, 2025 /CNW/ -- Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This dual recognition indicates Firstsource's year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers, based on its ongoing innovation, investments, and growth. Everest Group recognized Firstsource for its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations, and its AI-powered, BPaaS-led delivery model. The Star Performer distinction, awarded selectively to providers demonstrating the most substantial year-on-year progress, underscores the success of Firstsource's differentiated UnBPO™ strategy in reshaping FCC delivery. Vivek Sharma, Head – BFS, CMT, and Emerging Geos, Firstsource, shared, "Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we're blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime – faster, smarter, and with greater personalization. In the US, we're seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance – a clear signal that we're solving for today while building for what's next." Dheeraj Maken, Practice Director, Everest Group, shared, "As buyers look for delivery partners that balance operational scale with targeted technology investments, Firstsource offers a geographically distributed FCC delivery model combined with gradual gen AI adoption. Firstsource has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These elements have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025." Key highlights from the report: AI-powered BPaaS model: Firstsource has evolved its BPaaS offering, initially anchored by the Muimos partnership, into a flexible and scalable platform that delivers end-to-end FCC coverage across AML, KYC, and fraud. Future-ready workforce through FCC Academy: With GenAI-powered skilling solutions such as AI Coach and automation-led QA, the FCC Academy is accelerating analyst readiness and setting new benchmarks for professional FCC delivery. Operational impact through modular AI and automation: Investments in solutions like Firstsource relAI™, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, improving alert accuracy, and expediting fraud and AML investigations. Balanced global presence: Building on its strong UK foundation, Firstsource is actively expanding FCC delivery capabilities in North America while leveraging offshore, nearshore, and client-site operations to provide scale, resilience, and regulatory alignment. To download a copy of the report, please visit: About Everest Group Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( Disclaimer Licensed extracts taken from Everest Group's PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
Business Wire
7 days ago
- Business
- Business Wire
eClerx Recognized as a Leader in Everest Group's Financial Crime & Compliance Operations Services PEAK Matrix® 2025
NEW YORK--(BUSINESS WIRE)--eClerx Services Ltd ( a leading productized services company, today announced that it has been named a 'Leader' in Everest Group's 2025 Financial Crime & Compliance Operations Services PEAK Matrix® Assessment. eClerx brings a modular Compliance Manager platform, agentic automation capabilities, and a globally distributed delivery presence. Its focus on staff certification and operational continuity further supports its positioning as a Leader. Everest Group's PEAK Matrix® provides a comprehensive evaluation of leading financial crime and compliance (FCC) service providers, analyzing the competitive landscape and assessing each provider's key strengths and limitations. These trusted, unbiased evaluations analyze key factors such as vision, capabilities, talent availability, market impact, and cost – making them a go-to resource for leading enterprises worldwide. Providers also rely on the PEAK Matrix® to benchmark their offerings against peers and refine their strategies. 'As enterprises seek modular and scalable FCC operations, providers with configurable workflows and workforce maturity are increasingly being favored,' said Dheeraj Maken, Practice Director, Everest Group. 'eClerx brings a modular Compliance Manager platform, agentic automation capabilities, and a globally distributed delivery presence. Its focus on staff certification and operational continuity further supports its positioning as a Leader in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025.' The report highlighted several of eClerx's key strengths, including: Proprietary compliance solutions: eClerx has developed a modular Compliance Manager platform with configurable workflows that support a wide range of FCC operations, that include solutions integrating automation, Generative AI, and NLP-powered tools for client/vendor onboarding, document digitization, and screening to help reduce compliance risks. AI and agentic automation at scale: eClerx has facilitated the implementation of WorkFusion's Digital Worker Evelyn to drive intelligent automation in FCC operations, streamlining repetitive tasks and improving operational efficiency. Highly skilled, scalable workforce: With 100% of FCC staff internally certified, an average experience of over five years, and a 25% flex capacity, eClerx ensures consistent service quality, rapid scale-up, and adaptability in managing compliance demand volatility. Geographically diversified delivery network: With delivery hubs across six continents, eClerx offers hybrid, regionally optimized compliance support, enhancing both risk coverage and operational resilience. This network includes the FCC CoE in Fayetteville, North Carolina, which provides high-quality onshore FCC support and partners with the transitioning military community for domain expertise and agile regulatory support. eClerx offers a comprehensive suite of compliance support, ranging from Know Your Customer (KYC), Anti-Money Laundering (AML), Anti-Bribery and Corruption, Fraud detection and prevention, and regulatory reporting services. Its robust and dedicated solutions offer unprecedented scalability, offering no fixed platforms or subscription costs and fast ramp-up times to ensure clients only pay for the services and headcounts they need. 'It is an incredible accomplishment for Everest Group to recognize eClerx as a Leader within the FCC sector,' said Abhineet Jain, Head of Financial Crime Compliance Practice, eClerx. 'Over the past two decades, we've helped leading global financial institutions transform their KYC and AML operations and technology ecosystem, and to have our efforts highlighted by a prestigious institution like Everest is an honor. As we continue to invest in our Compliance Manager CLM Solution and expand our FCC Centers of Excellence globally, we are more dedicated than ever to ensure our clients receive the support they need to curb financial crime and better meet the evolving regulatory demands.' Click here to know more about how eClerx helps manage compliance and regulatory risks for 9 of the top 20 global financial institutions. Disclaimer Licensed extracts taken from Everest Group's PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports. About eClerx eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 20,000 people across Australia, Canada, France, Germany, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA. About Everest Group Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at
Yahoo
11-06-2025
- Business
- Yahoo
WorkFusion Named a Luminary in Everest Group's Innovation Watch Report for Generative AI Applications in Financial Crime Compliance
Company recognized for its combined maturity, scale, investments, and partnerships in GenAI for FinCrime Compliance (FCC) NEW YORK, June 11, 2025 /PRNewswire/ -- WorkFusion, a pioneer in AI agents for financial crime compliance (FCC), today announced that it has been named a Luminary in Everest Group's Innovation Watch Assessment for Generative AI Applications in Financial Crime Compliance (FCC). In order to arrive at this prestigious position, Everest Group evaluated WorkFusion's Evan, an AI Agent for adverse media monitoring. Evan orchestrates GenAI and a machine learning ensemble to automatically analyze news articles and other content, facilitate human-in-the-loop workflows, submit audit-ready reports for streamlined compliance and can reach automation rates of up to 93 percent. "WorkFusion's deployment of Evan reflects a targeted and operationally grounded use of generative AI in adverse media monitoring. By combining large language models with machine learning and rule-based automation, Evan enhances efficiency in text analysis, entity matching, and data extraction, which are the key tasks in compliance workflows," says Dheeraj Maken, Practice Director at Everest Group. "The solution's integration of a human-in-the-loop model ensures auditability and accuracy, addressing enterprise-grade requirements. These features make WorkFusion a Luminary in Everest Group's Innovation Watch Assessment." Evan is a pre-built AI Agent that integrates with news sources and existing case management tools to reduce the negative news alert noise. Financial crime compliance operations teams that use Evan significantly reduce the amount of time spent by human analysts on manual reviews for adverse media screening. Evan automatically finds and reads articles, assesses the adverse context of keywords as they relate to the subject of the search, spots risk factors like mentions of rogue nations or politically exposed persons (PEPs), and prioritizes the relevance of each article. The AI Agent optimizes a 20-minute human process down to 2 minutes, helping companies cut through the request queue while assisting the team with stronger results and a detailed audit trail. WorkFusion CEO Adam Famularo said, "We appreciate Everest Group's evaluation of how our financial crime compliance solutions are delivering real results to our customers. GenAI isn't right for every customer or every use case, however, our AI Agents are demonstrating how GenAI can be elevated from a general tool to one that has a real impact on business operations, particularly for a regulated industry as risk-averse as financial services. GenAI is continuing to advance the development and execution of processes. It's not just about smarter AI, but making it truly useful, trustworthy, and scalable for all business functions." About WorkFusion WorkFusion is a pioneer in AI agents for financial crime compliance (FCC). Its AI Agents are purpose-built workers that augment financial crime compliance operations teams in Level 1 analyst functions for anti-money laundering (AML), adverse media monitoring, sanctions screening alert review, Know Your Customer (KYC), and transaction monitoring investigations (TM). WorkFusion's AI solutions are used at 9 of the top 20 US banks and leading financial institutions around the globe to mitigate risk, solve talent challenges, increase workforce capacity, save money, enhance employee and customer experience, and improve compliance posture. For more information visit For more information: Jessica Cassady jcassady@ View original content to download multimedia: SOURCE WorkFusion
