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Business Standard
15-05-2025
- Business
- Business Standard
IntouchCX Global Chief Operating Officer Dishant Bhojwani Honored with Prestigious Grand Stevie® for Innovative Customer Service & Thought Leadership
VMPL Hyderabad (Telangana) [India], May 15: IntouchCX, a global customer care and technology company, proved once again that great leadership fuels great brands, collecting 12 honors at the 2025 Asia-Pacific Stevie® Awards and securing the coveted Grand Stevie for Customer Service Leadership. The top-scoring nomination was awarded to Dishant Bhojwani, Global Chief Operating Officer of IntouchCX, who also earned: - Gold Stevie - Most Innovative Customer Service Executive of the Year - Silver Stevie - Most Innovative Leader of the Year - Silver Stevie - Most Innovative Thought Leader of the Year The Gold Stevie-winning entry was the highest-scoring nomination from India, earning Dishant Bhojwani the Grand Stevie. As Chief Operating Officer, Dishant has played a key role in IntouchCX's continued growth and its pioneering of innovative service delivery models that blend technology, AI, and human insight--redefining what it means to be a trusted advisor to the industry and global brands. These honors reflect his visionary leadership and strategic approach to transforming the customer experience landscape. These recognitions also highlight how IntouchCX's evolving capabilities--from intelligent automation and trust & safety to digital back-office and multilingual support--are helping the world's leading brands solve complex challenges and deliver exceptional customer experiences. As a trusted partner, IntouchCX goes beyond operational excellence, offering deep partnerships, actionable insights, and forward-thinking strategies. Leaders like Dishant exemplify this next-level mindset, reflecting the strength of the company's vision, its people, and its role in shaping the future of customer experience. "I'm incredibly proud of this recognition, which reflects both the culture of innovation at IntouchCX and our relentless focus on driving measurable outcomes for our valuable client partners around the world," said Bhojwani. "These honors highlight the importance of fusing technology with human insight. At IntouchCX, we don't just respond to change--we lead it, and that's what sets us apart in the CX landscape. We've built lasting partnerships by truly understanding our clients' challenges and anticipating their needs. Such recognitions reflect that approach, acting not just as a provider, but as a trusted advisor." IntouchCX has strengthened its presence in India in recent years, establishing three state-of-the-art campuses in Hyderabad and one in Bengaluru. These facilities are designed with a strong emphasis on sustainability and employee well-being, featuring green initiatives such as LEED-certified buildings and investment in employee wellness resources. Additionally, the strategic acquisition of WebPurify has enhanced IntouchCX's Trust & Safety solutions, with operations in Hyderabad playing a pivotal role in content moderation services. By investing in local talent and expanding operations in India, IntouchCX is reinforcing the backbone of its service delivery, enabling it to partner more closely and effectively with clients around the world. The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace across all 29 markets of the Asia-Pacific region. The Stevie Awards are widely considered the world's premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for over 23 years. Details about the Asia-Pacific Stevie Awards and the list of Stevie Award winners are available at About IntouchCX IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands--empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. For more, please visit About the Stevie® Awards Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more at
Time of India
23-04-2025
- Time of India
How a landslide turned out to be blessing in disguise for H'bag family
1 2 3 Chatra: A devastating landslide that initially seemed like a travel disruption turned out to be a blessing in disguise for a Hazaribag-based business family, saving them from a potential terrorist attack in Pahalgam that claimed 26 lives. The 10-member family of Dishant Kumar, son of prominent lawyer and communist leader Shib Kumar Shibu, is currently safe in Srinagar, grateful for what they now consider divine intervention. The family's meticulously planned Kashmir vacation, costing approximately Rs 4 lakh, took an unexpected turn when they landed in Jammu on April 20. A sudden weather change triggered a landslide, leading to the cancellation of their Jammu-Srinagar flight and forcing them to alter their entire itinerary. Speaking exclusively to TOI from Srinagar, Dishant Kumar said that their original plan included reaching Pahalgam, located 54 km from Srinagar, on April 21, with a full day of sightseeing scheduled on Tuesday. However, the blockage of the Jammu-Srinagar National Highway (NH-44) forced them to take an alternative route through Mughal-Rajouri road, resulting in an exhausting 10-hour journey. "What initially seemed like a major inconvenience was actually a miracle," said Dishant. "Had we stuck to our original schedule, we would have been in Pahalgam during the terrorist attack." The family only learned about the tragic incident when concerned relatives and friends began calling to check on their well-being. The revised itinerary meant staying in Srinagar instead of proceeding to Pahalgam as initially planned. Their comprehensive tour, which was supposed to cover Pahalgam, Gulmarg, and Sonamarg, had to be completely restructured due to the natural calamity. Dishant's wife, Savita Kumari, expressed profound gratitude for what she believes was divine protection. "We were initially disappointed about our disrupted plans, but now we understand how God protected us," she said. Despite the setback to their vacation plans, Dishant shared positive observations about Kashmir's tourism sector. He said significant improvements in the region's situation over the past three years, with increasing tourist footfall contributing to local livelihoods. "The people here are heavily dependent on tourism for their sustenance, and it's heartening to see the positive changes," he added. The family is currently waiting for their return flight to Delhi on April 26, as earlier tickets were expensive. While acknowledging the financial and time losses incurred due to the disrupted plans, Dishant said, "When my family's safety is assured, material losses become insignificant." The family, currently staying at a Srinagar hotel, plans to return home with a profound appreciation for life and a story that underscores the unpredictable nature of fate.
