Latest news with #DishantBhojwani
Time of India
11-06-2025
- Business
- Time of India
Scaling CX innovation: Dishant Bhojwani and IntouchCX vision for the future growth in India
Customer experience (CX) has moved from the back office to the front line. AI is transforming how service is delivered. Businesses are rethinking not just how to scale support, but how to do so with depth, empathy, and resilience. In a digital-first, fast-moving, and increasingly complex world, brands face growing pressure to deliver experiences that are both seamless and deeply human. At the intersection of this global shift stands Dishant Bhojwani, global COO of IntouchCX. Recently honoured with the Grand Stevie Award, along with a Gold and two Silver Stevie Awards for customer experience and thought leadership at the 2025 Asia-Pacific Stevie Awards, his leadership is being recognised not just for operational excellence, but for a forward-thinking vision—one that puts people, purpose, and smart technology at the centre of the CX transformation. 'These awards are far more than personal milestones; they highlight the extraordinary work our people deliver every single day,' said Bhojwani. 'Here, we're not just building great tech—we're building the teams and mindset to match it. India plays a key role in that journey, and what we're doing here is setting the pace for how CX should evolve: smarter, faster, and always human at its core.' That mindset echoes a broader industry evolution, from transactional vendors to strategic advisors. Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Milana, 38, Shows Her Huge Size In New Photos. Paperela Undo As global brands' expectations rise, companies are looking to India not just for scale, but for leadership in complex, high-impact, customer-facing strategies. IntouchCX is one example, expanding its capabilities to meet evolving client needs by leveraging India's deep talent and innovation ecosystem. With three advanced campuses in Hyderabad and a major hub in Bengaluru, the company is building a strong foundation for innovation, scalability, and employee well-being. These locations drive essential work that blends AI, human insight, and operational agility—empowering agents with real-time guidance, reducing friction, and simplifying their workflows. 'This moment isn't just about the accolades—it's about the evolution of CX,' said Bhojwani. 'We're moving from service to strategy, and that means bringing together the right tools, the right people, and the right purpose.' As digital ecosystems grow more complex, trust and safety have become essential for global brands seeking to protect their communities and safeguard their reputations. The acquisition of a California-based software company reflects the company's response to these demands, reinforcing a broader industry commitment to building secure and inclusive online environments. But technology alone isn't enough—people remain central to the solution. That's why the company's growth in India is focused as much on talent development as it is on infrastructure. Its campuses are built not just for operations, but for purpose, blending wellness, collaboration, and continuous learning to cultivate teams that are digitally fluent, data literate, and ready to lead in AI-augmented environments. From high-performing workspaces to programmes supporting employee growth and well-being, the expansion strategy is intentional and forward-looking. By automating routine tasks and equipping agents with intelligent tools, teams are free to focus on complex problem-solving and emotionally intelligent engagements, enhancing efficiency while ensuring accuracy, ethical decision-making, more empathetic customer interactions, and personalised customer experiences at scale. These campuses reflect more than physical expansion; they embody a long-term strategy to build a resilient, future-ready workforce. IntouchCX is also set to significantly expand its headcount in India in the coming year, creating various new roles across operations, technology, and support functions. The company is continuously hiring and actively seeking to connect with the best local talent, offering opportunities to work with globally recognised brands and be part of a dynamic, innovation-driven environment. With teams across North America, Latin America, Europe, Africa, and Asia-Pacific, the company partners closely with global brands—not just as a service provider, but as a trusted advisor—delivering integrated solutions powered by technology, analytics, and human insights. At the centre of this capability is a leadership team that powers the organisation's ability to deliver exceptional service. Dishant Bhojwani is a strong example of that leadership in action; his global recognition underscores the vision and execution that drive the brand forward. With India at the core of its expansion strategy, the company is not just scaling—it's helping shape the future of customer experience.
Business Standard
15-05-2025
- Business
- Business Standard
IntouchCX Global Chief Operating Officer Dishant Bhojwani Honored with Prestigious Grand Stevie® for Innovative Customer Service & Thought Leadership
VMPL Hyderabad (Telangana) [India], May 15: IntouchCX, a global customer care and technology company, proved once again that great leadership fuels great brands, collecting 12 honors at the 2025 Asia-Pacific Stevie® Awards and securing the coveted Grand Stevie for Customer Service Leadership. The top-scoring nomination was awarded to Dishant Bhojwani, Global Chief Operating Officer of IntouchCX, who also earned: - Gold Stevie - Most Innovative Customer Service Executive of the Year - Silver Stevie - Most Innovative Leader of the Year - Silver Stevie - Most Innovative Thought Leader of the Year The Gold Stevie-winning entry was the highest-scoring nomination from India, earning Dishant Bhojwani the Grand Stevie. As Chief Operating Officer, Dishant has played a key role in IntouchCX's continued growth and its pioneering of innovative service delivery models that blend technology, AI, and human insight--redefining what it means to be a trusted advisor to the industry and global brands. These honors reflect his visionary leadership and strategic approach to transforming the customer experience landscape. These recognitions also highlight how IntouchCX's evolving capabilities--from intelligent automation and trust & safety to digital back-office and multilingual support--are helping the world's leading brands solve complex challenges and deliver exceptional customer experiences. As a trusted partner, IntouchCX goes beyond operational excellence, offering deep partnerships, actionable insights, and forward-thinking strategies. Leaders like Dishant exemplify this next-level mindset, reflecting the strength of the company's vision, its people, and its role in shaping the future of customer experience. "I'm incredibly proud of this recognition, which reflects both the culture of innovation at IntouchCX and our relentless focus on driving measurable outcomes for our valuable client partners around the world," said Bhojwani. "These honors highlight the importance of fusing technology with human insight. At IntouchCX, we don't just respond to change--we lead it, and that's what sets us apart in the CX landscape. We've built lasting partnerships by truly understanding our clients' challenges and anticipating their needs. Such recognitions reflect that approach, acting not just as a provider, but as a trusted advisor." IntouchCX has strengthened its presence in India in recent years, establishing three state-of-the-art campuses in Hyderabad and one in Bengaluru. These facilities are designed with a strong emphasis on sustainability and employee well-being, featuring green initiatives such as LEED-certified buildings and investment in employee wellness resources. Additionally, the strategic acquisition of WebPurify has enhanced IntouchCX's Trust & Safety solutions, with operations in Hyderabad playing a pivotal role in content moderation services. By investing in local talent and expanding operations in India, IntouchCX is reinforcing the backbone of its service delivery, enabling it to partner more closely and effectively with clients around the world. The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace across all 29 markets of the Asia-Pacific region. The Stevie Awards are widely considered the world's premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for over 23 years. Details about the Asia-Pacific Stevie Awards and the list of Stevie Award winners are available at About IntouchCX IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands--empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. For more, please visit About the Stevie® Awards Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more at
