12-08-2025
Marcos orders PNP to ensure reliable response for new 911 emergency system
President Ferdinand 'Bongbong' Marcos Jr. on Tuesday directed the Philippine National Police (PNP) to guarantee prompt response to calls made through the country's latest 9-1-1 emergency system.
Speaking during the 124th Police Service Anniversary, Marcos highlighted that the revitalized Emergency 911 Hotline has already handled thousands of calls, ranging from police assistance to search and rescue operations.
'However, the challenge now is to ensure that—rain or shine, during ordinary days and more so, in times of crisis—there are people who will be ready to answer our people's call for help,' Marcos said. 'This is how we rebuild the trust that the police will come no matter what time, no matter what the circumstance is, they will arrive.'
He added, 'We owe our people a system that they can rely on.'
The new 9-1-1 system, provided by a technology firm that won a contract worth over P1.4 billion, includes features such as caller location detection, according to the police.
Earlier, Interior and Local Government Secretary Jonvic Remulla urged local government units to pass ordinances penalizing prank callers to the national emergency hotline.
