Latest news with #EnterpriseConnect
Yahoo
18-03-2025
- Business
- Yahoo
IR Delivers Deeper Webex Visibility with Support for Dedicated Instance.
ORLANDO, Fla., March 19, 2025 /PRNewswire/ -- Integrated Research (IR) (ASX: IRI) today announced at Enterprise Connect a significant enhancement to its Webex monitoring capabilities: support for Webex Calling Dedicated Instance. This update solidifies IR as the most feature-rich independent Webex monitoring solution, providing comprehensive visibility across Webex Calling, Webex Meetings, and now Webex Calling Dedicated Instance. Webex Calling Dedicated Instance is a private cloud deployment of Webex Calling, offering enterprises a secure, dedicated UC environment with full control over configuration, integration, and scalability—while benefiting from the resilience and flexibility of the cloud. However, managing these environments effectively requires deep visibility to prevent disruptions and optimize performance. IR's latest enhancement eliminates blind spots, enabling IT teams to proactively monitor, troubleshoot, and optimize UC performance with confidence. With greater control and real-time insights, enterprises can ensure a seamless Webex experience across their entire collaboration ecosystem. "Organizations adopting Webex Calling Dedicated Instance need confidence in their UC&C performance," said Ian Lowe, CEO of IR. "This enhancement makes IR's Webex offering the most advanced independent monitoring solution, providing unmatched visibility and control over enterprise UC environments." Experience the future of Webex monitoring firsthand at Enterprise Connect—visit IR at booth #1200 for an exclusive live demo of our Webex Calling Dedicated Instance solution. The new feature will be available at the end of March 2025. About Integrated Research (IR) Integrated Research (IR) (ASX:IRI) is the leading global provider of performance management solutions for critical IT infrastructure, payments and communications ecosystems. IR provides deep visibility into data, uncovering intelligent insight that helps organizations optimize the performance of business-critical systems and deliver exceptional technology experiences. Since founding in 1988, IR has been committed to innovation, finding smarter ways to solve problems and power discovery to fuel the future. Visit to find out more. View original content to download multimedia: SOURCE IR
Yahoo
18-03-2025
- Business
- Yahoo
NICE Wins Overall Best of Enterprise Connect and Best Innovation in Customer Experience At Enterprise Connect 2025 For CXone Mpower Orchestrator
CXone Mpower Orchestrator is the first true end-to-end AI automation solution in customer service, able to proactively transform complex customer service workflows across front-office care and back-office operations with agentic AI HOBOKEN, N.J., March 18, 2025--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it was named the Overall Best of Enterprise Connect and recognized for Best Innovation in Customer Experience at Enterprise Connect 2025, a leading conference and exhibition for enterprise communications and customer experience. Both accolades were awarded for NICE's CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Best of Enterprise Connect recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges reviewed entries focusing on factors including technology advancement, innovation and business impact. Built natively on CXone Mpower, the industry's leading customer service AI platform, Orchestrator seamlessly integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified, automated, and optimized framework. Unlike traditional workflow tools that offer only partial visibility or limited automation, Orchestrator analyzes, predicts, and optimizes processes dynamically, proactively identifying and implementing improvements across the entire service ecosystem. Orchestrator also connects customer service operations from intent to fulfillment across human-assisted and self-service touchpoints. It allows businesses to personalize workflows and forecast automation, satisfaction and process improvements, giving clear visibility into the impact of changes before they are implemented. Eric Krapf, General Manager, Enterprise Connect said, "Each year we have the honor to celebrate the most innovative technologies in the enterprise communications and customer experience industry. This year, we congratulate NICE on its superior innovation with CXone Mpower Orchestrator. It is a highly impactful development in customer service automation, and we're pleased to recognize this innovation with the Overall Best of Enterprise Connect award." Barry Cooper, President, CX Division, NICE, said, "CXone Mpower Orchestrator tackles the top challenge plaguing IT leaders today: siloed operations. In an era of complex customer service—spanning live and AI agents across countless channels as well as blurred boundaries with the rest of the organization— Orchestrator delivers the clarity and control of workflows that enterprises need. I'm thrilled that the Best of Enterprise Connect awards has recognized this groundbreaking innovation in AI-driven customer service automation for IT and business leaders." Learn more about NICE CXone Mpower Orchestrator here. Winners were announced during an awards presentation at Enterprise Connect 2025. For more information: About Enterprise ConnectFor more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and customer experience in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, ( providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit Enterprise Connect is brought to you by Informa Connect. About Informa TechInforma Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc. About NICEWith NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking StatementsThis press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on Contacts Corporate Media Contact Christopher Irwin-Dudek, +1 201 561 4442, media@ ET Investors Marty Cohen, +1 551 256 5354, ir@ ETOmri Arens, +972 3 763 0127, ir@ CET Sign in to access your portfolio
Bahrain News Gazette
18-03-2025
- Business
- Bahrain News Gazette
Zoom Named to Fast Company's Annual List of the World's Most Innovative Companies of 2025
The AI-first open work platform joins the ranks of Waymo, Nvidia, Duolingo, and more SAN JOSE, Calif., March 18, 2025 (GLOBE NEWSWIRE) — Zoom Communications, Inc. (NASDAQ: ZM), has been named to Fast Company's prestigious list of the World's Most Innovative Companies of 2025 for the second year in a row. This year's list shines a spotlight on businesses that are shaping industry and culture through their innovations to set new standards and achieve remarkable milestones in all sectors of the economy. Alongside the World's 50 Most Innovative Companies, Fast Company recognizes 609 organizations across 58 sectors and regions. 'Inclusion on the 2025 Fast Company List of the Most Innovative Companies for the second year in a row is a recognition of the vision, leadership, and dedication of our teams to continually advance Zoom's AI-first open work platform to enable human connection, ' said Smita Hashim, chief product officer at Zoom. 'At Zoom, we are reshaping the way people collaborate with AI at the core. This recognition is a testament to the speed and scale of our innovation as we meet our customers where they are, helping them work smarter, collaborate better, and achieve more.' Zoom has evolved from a video meetings company into an open AI-first work platform built for human connection, helping customers accelerate their productivity, reimagine teamwork, and create seamless customer experiences with Zoom Workplace and Zoom Business Services. Just yesterday at Enterprise Connect, Zoom announced the expansion of AI Companion across its entire platform with agentic skills, agents, and models to deliver high-quality results and help users improve productivity, get more work done, and strengthen relationships. Additionally, Zoom continues to enhance its Zoom Business Services suite for marketing, customer care, and sales, which includes AI-first solutions that are tightly integrated with Zoom Workplace and designed to help customer-facing employees strengthen customer relationships and improve customer experiences. The World's Most Innovative Companies stands as Fast Company 's hallmark franchise and one of its most anticipated editorial efforts of the year. To determine honorees, Fast Company' s editors and writers review companies driving progress around the world and across industries, evaluating thousands of submissions through a competitive application process. The result is a globe-spanning guide to innovation today, from early-stage startups to some of the most valuable companies in the world. 'Our list of the Most Innovative Companies offers both a comprehensive look at innovation today and a playbook for the future,' said Fast Company editor-in-chief Brendan Vaughan. 'This year, we recognize companies that are harnessing AI in deep and meaningful ways, brands that are turning customers into superfans by overdelivering for them, and challengers that are introducing bold ideas and vital competition to their industries. At a time when the world is rapidly shifting, these companies are charting the way forward.' The full list of Fast Company's Most Innovative Companies honorees can now be found at . It will also be available on newsstands beginning March 25. Fast Company will host the Most Innovative Companies Summit and Gala for honorees on June 5. The summit features a day of inspiring content, followed by a creative black-tie gala including networking, a seated dinner, and an honoree presentation. About Zoom Zoom's mission is to provide one platform that delivers limitless human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California. Get more information at ABOUT FAST COMPANY Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with fellow business publication Inc. For more information, please visit . Zoom Public Relations Bridget Moriarty [email protected] GlobeNewswire Distribution ID 9395758
Yahoo
17-03-2025
- Business
- Yahoo
NICE Launches CXone Mpower Orchestrator to Deliver the First True End-to-End AI Automation in Customer Service
New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations HOBOKEN, N.J., March 17, 2025--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. The solution was unveiled at Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration in North America. Built natively on CXone Mpower, the industry's leading customer service AI platform, Orchestrator seamlessly integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified, automated, and optimized framework. Unlike traditional workflow tools that offer only partial visibility or limited automation, Orchestrator analyzes, predicts, and optimizes processes dynamically, proactively identifying and implementing improvements across the entire service ecosystem. Complete operational visibility is a priority for business leaders. About 68% of IT professionals reported data silos as a top concern for 2025 in a recent report from Dataversity. While legacy BI tools can create silos, Orchestrator eliminates them with seamless integration across the customer service application landscape, a critical variable in process automation and workflow optimization, delivering: Seamless Workflow Orchestration - Unifies all customer service operations from intent to fulfillment across human-assisted and self-service touchpoints, integrating third-party systems. Intelligent Process Analysis: Provides real-time visibility into key metrics, detects patterns, identifies optimization opportunities, and simulates changes before implementation. Predictive Optimization: Continuously optimizes with AI-driven insights, personalizes workflows via "Experience Memory," and forecasts automation, satisfaction and process improvements, giving clear visibility into the impact of changes before they are implemented. Business-User Empowerment: Enables non-technical users to implement workflow optimizations through a conversational interface, with conversational AI and no-code tools. Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics, said, "Announcing NICE CXone Mpower Orchestrator at Enterprise Connect gives attendees the opportunity to see the solution live on the show floor. It is a powerful way to understand how every stage of a customer journey – from self-service inquiry to live agent interaction and ultimately workflow completion - can be orchestrated with a single platform built on CX AI. Even more impressive is how each AI-assisted interaction can be used to continually perfect how a brand interacts with its customers." Barry Cooper, President, CX Division, NICE, said, "Customer service leaders are drowning in AI and automation tools that create more complexity instead of delivering real efficiency. CXone Mpower Orchestrator changes the game—eliminating silos, unifying operations, and giving businesses a single, intelligent view of every customer service workflow. Leveraging functional AI and a conversational interface, CXone Mpower Orchestrator enables leaders to proactively identify automation opportunities, optimize processes, and drive efficiency like never before." Orchestrator leverages NICE's CX-specific AI models, trained with industry and brand-specific data, ensuring every insight is relevant, accurate and aligned with an organization's unique brand identity and key performance indicators (KPIs). For more information about NICE CXone Mpower Orchestrator, click here. About NICEWith NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking StatementsThis press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on Contacts Corporate Media Christopher Irwin-Dudek, +1 201 561 4442, media@ ETInvestors Marty Cohen, +1 551 256 5354, ir@ ETOmri Arens, +972 3 763 0127, ir@ CET Sign in to access your portfolio
Yahoo
10-03-2025
- Business
- Yahoo
Enterprise Connect's Expo Hall Features Hundreds of Cutting-Edge Products and Services to Help Tech Leaders Improve Communication, Collaboration and CX Strategies
SAN FRANCISCO, March 10, 2025--(BUSINESS WIRE)--Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), will feature hundreds of cutting-edge products and services in the Expo Hall. View the complete list of sponsors and exhibitors here. The technologies help tech leaders improve communication, collaboration and CX strategies. Enterprise Connect takes place March 17-20, 2025 at the Gaylord Palms in Orlando, FL. Register here. "The Expo Hall is the pulse of Enterprise Connect. It's the place where IT leaders can explore hundreds of innovative products and service to assist in making vital purchasing decisions to improve business communication, collaboration and CX strategies," said Eric Krapf, General Manager, Enterprise Connect. Enterprise Connect 2025 Exhibitor News 911 Secure, Booth #927: 911 Secure is excited to announce SENTRY GeoCell™ at Enterprise Connect Orlando. This innovative solution provides on-site alerts for cellular 911 calls, ensuring faster response times and improved emergency coordination. Join us at Booth #927 to discover how we're advancing public safety and visit for more details. Alvaria, Booth #428: Alvaria unveils the Alvaria Intelligence Platform. This multi-pillar solution integrates best-of-breed AI for smarter routing and enhanced automation, streamlining customer-agent interactions while ensuring robust compliance. Designed for flexibility and scale, AIP helps contact centers and our partners optimize engagement, reduce risk, and elevate customer experiences—all under one adaptable architecture. ASA Solutions, Booth #430: ASA is a trusted name in telephony with over 25 years of experience and now ASA Solutions expands cloud capabilities with AWS, Amazon Connect, and Google Cloud. We're also introducing Nexorce 2—a lightning fast evolution of Spectrum's Nexorce product. ASA Solutions is enhancing its features for seamless, next-gen contact center integration. ASAPP, Booth #718: ASAPP will showcase its AI-native® solutions designed for enterprise contact centers, built to automate complex customer interactions and significantly expand operational capacity. Visit booth #718 for a demo of GenerativeAgent and see how AI-driven voice, chat, and self-service support can elevate customer care to a new level. BroadNet Technologies LLC, Booth #715: BroadNet Technologies enhances business communications with API-driven messaging solutions and OTP authentication, ensuring seamless security and compliance. Our AI-powered firewall prevents fraud and guarantees reliable message delivery. Visit Booth #715 to explore how our advanced solutions optimize enterprise messaging. Learn more: CPaaS Acceleration Alliance, Booth #1511 - CPaaSAA Innovation Village: The CPaaS Acceleration Alliance launches the Service Provider Executive Forum, an exclusive leadership network empowering CSP and MSP executives to navigate industry disruption, seize new opportunities, and drive growth. Members gain access to strategic insights, networking, and research to stay ahead in an evolving telecom landscape. Visit us to learn more. CZUR, Booth #1527: CZUR, a smart office equipment supplier, is excited to announce participation in Enterprise Connect 2025, taking place in Orlando. Visit our booth (No.1527) to explore cutting-edge video conferencing solution powered by patented AI algorithm revolutionizing meeting efficiency. Join us in shaping the future of work space. Diabolocom, Booth #918: Forget one-size-fits-all AI. Meet a CX solution built for you. Diabolocom has recently launched Agent Assist, Voice Analytics, and Automated Quality Monitoring—AI innovations that enhance every customer interaction. From AI products to our unified contact center platform, we empower businesses with automation, enhanced reachability, and actionable insights. Trusted by top brands like Mitsubishi and Nikon. Dialpad, Booth #1419: Dialpad is the leading AI-powered communications intelligence platform transforming customer service and sales. Fresh off welcoming David Sudbey as Chief Customer Officer, Dialpad leverages over 8 billion minutes of business conversations to deliver real-time agent coaching and insights for superior customer experiences. DIDWW, Booth #1727: As a fully licensed telecom operator specializing in two-way voice and messaging services, DIDWW will showcase the latest version of its cloud PBX, Stop by and learn about DIDWW's innovative business PBX, featuring AI-driven tools, seamless CRM integrations, and multiplatform apps for Windows, iOS, macOS, and Android. Expertflow LLC, Booth #1001: Expertflow launches its cloud contact center offering in the US. It can run standalone or add-on to Cisco or Genesys. Companies can use free opensource AI for Chat- and voicebots, Agentassistance and Analytics, and connect to CRM's such as Salesforce, ServiceNow, Hubspot, MSDynamics, Zoho, Odoo, Oracle, SAP, SuiteCRM. Five9, Booth #1311: At Enterprise Connect, Five9 will share the news of its upcoming 2025 Customer Experience Study – Consumer Edition and will unveil a product announcement. Flexcom Labs, Booth #Kiosk 8 (CPaaSAA Innovation Village Booth #1511): Flexcom is excited to join Enterprise Connect in Orlando! Stop by Kiosk 8 (CPaaSAA Innovation Village Booth #1511) to see how we help companies save time by automating UCC lifecycle management. Our team is ready with live demos, success stories, and expert insights. Let's Simplify, Automate, and Optimize together. Genesys, Booth #1119: Executives from Genesys, a global cloud leader in AI-Powered Experience Orchestration, will participate in discussions about how AI and cloud are transforming customer and employee experiences. Genesys will also introduce a suite of AI capabilities for supervisors for Genesys CloudTM to help organizations boost efficiency, employee performance and customer experiences Google, Booth #1319: Google announces new AI-enabled capabilities as companies deliver strong business results with Customer Engagement Suite. TTEC saw improved Customer Care BPO metrics and reduced costs with Conversational Agents, Agent Assist and Conversational Insights. New capabilities include Agent coaching, Agent trainer, Co-browsing and connectors to most third party CRM and data systems. Here™ Enterprise Browser, Booth #602: Traditional browsers weren't built for work, yet they're the most used tool for knowledge workers. New enterprise browsers offer security and control but neglect productivity. Here™ is the first productivity-focused enterprise browser delivering both security and efficiency for large enterprises — empowering modern workers to achieve more and enhance their experiences. Infobip, Booth #1011: Infobip, the global cloud communications platform, is set to launch their new Voice solution, Branded Calling (Branded Caller ID). This innovative, industry-backed solution offers brands a secure and trustworthy way to connect with customers via call while further boosting customer service and engagement. Imagicle, Booth #630: Imagicle will join this year's Enterprise Connect. The AI-based Imagicle UCX Platform will be showcased at booth 630, including Virtual Agents, AI Virtual Receptionist, Call & Screen Recording + AI Voice Analytics and more to elevate your calling platform and enhance collaboration. intlx Solutions, Booth #1813: intlx Solutions is excited to launch intlx360 Dashboard, our powerful incident management platform designed to streamline issue resolution, enhance visibility, and improve response times. Stay proactive with real-time alerts, automation, and analytics. Experience seamless IT like never before. Stop by Booth 1813 to see a demo. Jabra, Booth #1227: Jabra, a global leader in professional audio and video solutions, will highlight its latest innovations including the new PanaCast 40 VBS, the first 180-Degree Android-powered video bar designed for small rooms, and the updated PanaCast 50 VBS built on the Microsoft Device Ecosystem Platform. Kaltura, Inc., Booth #929: Kaltura's AI-infused video solutions power hyper-personalized, immersive digital experiences for any organization. Get a hands-on look at the GenAI-powered Kaltura Work Genie, which utilizes company materials and video libraries to provide accurate, company-specific support for employees across all departments, from sales, marketing, L&D, customer success, and more. Learn more here. Lightyear, Booth #1401: Lightyear is the creator of The Telecom Operating System: the digital workflow and system of record platform that unlocks efficiency across the full lifecycle for enterprise telecom services, revolutionizing the telecom experience. Visit Booth #1401 to learn how you can save significant time and money while automating your enterprise telecom lifecycle. MiaRec, Inc., Booth #1127: MiaRec unveils MiaRec iMetrics, an AI-powered solution that automatically measures CSAT, NPS, NES, and more—while revealing the "why" behind the scores. iMetrics analyzes interactions to uncover sentiment drivers and pinpoint actionable opportunities for CX and agent improvement, going beyond surveys to deliver deeper, data-driven insights. Visit us to learn more. Microcall, Booth #531: Microcall announces the release of software version 10.1 at Enterprise Connect 2025. The new version features a refreshed look and feel, along with numerous enhancements for improved performance and user experience. Miratech, Booth #1111: At Enterprise Connect this year, Miratech will be showcasing the benefits of its unique vendor-agnostic approach to managed cloud services, demonstrating how it helps enterprises by designing, building, and optimizing customer experience ecosystems tailored to their specific business and customer needs. Mitel, Booth #934: Mitel, a global leader in business communications, will offer an exclusive preview of its new AI-assisted customer engagement platform, Mitel CX. Designed to take the customer experience beyond the contact center, discover how Mitel CX helps organizations deliver faster, customized service while boosting productivity. NICE, Booth #911: The future of AI-powered customer service automation is here. NICE will unveil a groundbreaking AI innovation that connects and automates complex customer service workflows from intent to fulfillment. Explore CXone Mpower through interactive demos and expert panels showcasing how AI-driven automation boosts CSAT and reduces costs at enterprise scale. Obkio, Booth #427: Obkio is heading to Enterprise Connect for the first time. We're thrilled to bring our powerful Network Performance Monitoring solution to the event and introduce our brand-new Microsoft Teams Monitoring feature. Visit us to see how we help businesses make their networks (and Teams) run smoother. PCI Pal, Booth #1231: The Zoom + PCI Pal partnership is showcasing a superior payment experience for Zoom Phone and Zoom Contact Center at Enterprise Connect. By combining Zoom's reliable AI-first work and CX platform with PCI Pal's secure payment technology, this integration provides a payment channel of choice for organizations and their customers. RingCentral, Booth #307: RingCentral will showcase AI-powered solutions, including its newly launched RingCentral AI Receptionist (AIR), that augment business communications, drive deeper customer engagement, and streamline business processes. As a pioneer in AI-powered business communications, RingCentral is transforming employee and customer interactions into a powerful source of invaluable insights and unprecedented efficiency. Rocware Corporation, Booth #627: Rocware is excited to participate in Enterprise Connect 2025. Visit Booth #627 to enter to win prizes and experience our latest AI-powered video and audio-conferencing solutions designed for huddle rooms, conference rooms, classrooms, healthcare and hybrid workspaces. We look forward to showcasing how Rocware can elevate your meeting experience. QuestBlue, Booth #1201: Visit us at booth #1201 to explore our latest innovations, network with our team, and discover how QuestBlue is shaping the future of communication technology. Don't miss the opportunity to connect with us. Stop by and learn more about our Guaranteed Call Delivery. SCTC, Booth #1026: SCTC is excited to be at Enterprise Connect Orlando 2025. Our expert consultants help businesses find the best communication technology solutions with honesty and trust. We're looking for new members and clients who need ethical, experienced consultants. Visit us at Booth 1026 or learn more at Sensiple, Booth #1912: Sensiple is set to showcase tryvium, its flagship Microsoft Teams-based Contact Center Platform, at Enterprise Connect 2025. Attendees can visit Booth 1912 for live demos, AI-powered automation, and expert consultations to explore how tryvium can help elevate CX. Tata Communications, Booth #526: Tata Communications unveils Kaleyra AI, a GenAI-powered portfolio redefining customer interactions. With AI-driven WhatsApp templates, real-time data reporting, and a no-code conversational assistant, enterprises can enhance engagement and decision-making. Beta launches in early 2025, with general availability on Tata Communications' AI Cloud later in the year. TC&C, Booth #1526, TC&C unveils Deepfake Guard, the first holistic anti-deepfake platform for enterprise communications. Leveraging AI-driven multimodal analysis, contextual understanding, deepfake captcha, and tamper resistance, it detects and prevents synthetic media fraud in real time. Deepfake Guard safeguards contact centers, trading floors, and other industries from growing financial and reputational risks. Theta Lake, Inc., Booth #810: Theta Lake is a multi-award winning leader of Digital Communications Governance and Archiving (DCGA) solutions. At Enterprise Connect, we will announce Theta Lake as a Platform and Support for Workvivo. Plus, we will share that we were named a visionary in the inaugural Gartner® Magic Quadrant™for Digital Communications Governance and Archiving. TransUnion, Booth #1327: Stop by our booth for a Branded Call Display demo. BCD lets you add name, logo and reason for the call to the mobile display—and authenticate calls. Take our quiz to see how you stack up against peers, and download our commissioned Forrester Consulting study, The State of Outbound Communications 2025. White Label Communications, #Kiosk 1 (CPaaSAA Innovation Village Booth #1511): White Label Communications was founded by people with decades of experience in the Telecommunications industry. Our careers have been focused on voice, messaging & data supporting both the reseller and wholesaler business models. Our mission is to provide the most reliable, scalable and feature-rich cloud communications platform in the industry. Wildix, Booth #623: Wildix, with 45% ARR YoY growth in North America, appoints Mike Piccolotti as Country Manager to lead market expansion. At Enterprise Connect, Mike will make his official debut, sharing exclusive insights into the company's strategy and unveiling AI-powered solutions that optimize sales, workflows, and remote team collaboration. Unimax, Booth #1104: Unimax will demonstrate its latest UC and telecom Management Software Suite, including functionality for UC and Telecom Provisioning, Automation (e.g. automated provisioning/de-provisioning), CDR Analytics, Help Desk MACD Administration, Phone Number and DID Management, Migration, Multi-Vendor Single Interface MACD Administration, and more. Xima Software, Booth #527: See how Xima, the fastest-growing UC and contact center platform for SMBs, empowers businesses with features that improve communications across all channels. Discover Xima's AI agents, messaging, and transcriptions. Our best-in-class implementation, and support, paired with our ease of use makes this perfect for your business. Zoom, Booth #411: Zoom, the AI-first work platform for human connection, will highlight new innovations for Zoom Workplace and Zoom Business Services, including its latest agentic AI innovations, in the Solution Spotlight Theater on March 18 at 1:30 p.m. Stop by the Zoom Booth (#411) for demos of these solutions. Enterprise Connect 2025 takes place March 17-20, 2025 in Orlando, FL. Register here. To register for media pass, click here. For additional information on exhibition or sponsorship opportunities, contact Will Wise at Stay connected with Enterprise Connect on X, LinkedIn, YouTube, Facebook and Instagram. About Enterprise Connect For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and customer experience in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect also serves the community with a weekly email newsletter and other digital products. For more information, visit Enterprise Connect is brought to you by Informa Connect. View source version on Contacts Media Contact Meryl FranzmanEnterprise ConnectE: Sign in to access your portfolio
