AVOXI Embeds AI into Cloud Voice Platform for Advanced Capabilities
'AVOXI is embedding AI directly into the voice layer to deliver smarter call experiences and more reliable worldwide performance,' said Barbara Dondiego, CEO of AVOXI."
'AVOXI is embedding AI directly into the voice layer to deliver smarter call experiences and more reliable worldwide performance,' said Barbara Dondiego, CEO of AVOXI. 'These enhanced capabilities demonstrate how our customers are evolving to leverage advanced voice features to efficiently scale and better serve customers.'
NEW: AVOXI's Proactive Service Uses AI to Monitor Call Quality, Maximize Number Uptime
AVOXI's new Proactive Service leverages AI to detect and diagnose phone number issues in real time, before they impact customer service and sales operations. This capability automatically monitors voice performance at the number level, identifies potential disruptions, and creates support cases without requiring manual oversight or IT team intervention.
A finalist for 'Best of Show' at Enterprise Connect, Proactive Service is in pilot with more than a dozen large organizations. During the pilot, which spans more than 100 countries and actively monitors over 7,500 business critical phone numbers and more than one million calls per month, AVOXI Proactive Service has detected and initiated resolution of 97% of service cases, most often before its customers were even aware of any issues.
NEW: Intelligent Caller ID Increases Answer Rates, Simplifies Global Outbound Voice
AVOXI's new Intelligent Caller ID feature uses AI to automatically determine the best outbound number to display based on the call recipient's location, regardless of where the call originates. This not only improves answer rates with familiar, localized numbers, but also eliminates the manual effort, and potential for human error, often required to manage caller ID settings across regions or platforms.
With centralized configuration through the AVOXI platform, Intelligent Caller ID streamlines workflows for global contact centers, increases agent efficiency, and ensures enterprises reach more customers faster.
NEW: AVOXI Digest Sets the Standard for Voice Performance Visibility and Awareness
AVOXI Digest is a dynamically customizable report that gives enterprises a full view of global voice operations, offering high-level summaries, granular activity insights, and trend analysis across regions and numbers. Delivered weekly, it allows teams to more easily monitor quality, understand usage patterns, and make smarter decisions about voice infrastructure and routing strategy.
SIP Refer and Advanced Messaging Streamline Call Flow Across Platforms
As enterprises consolidate voice infrastructure and seek to stream calls to multiple platforms, AVOXI's SIP Refer and Advanced SIP Messaging provide intelligent call routing that reduces cost and complexity, while improving performance. These capabilities enable dynamic call transfers between systems, allowing contact centers to move calls off high-cost platforms like CCaaS, route customers to third-party providers, or shift between agents with full context.
By minimizing the number of platforms in the call path, AVOXI helps global organizations lower per-call costs, improve call quality, and embed services like AI apps and fraud detection directly into the call path. The result is a more efficient, secure, and scalable voice orchestration model, tailored to ensure contact centers deliver desired customer experiences.
Proactive Service, Intelligent Caller ID, AVOXI Digest and SIP Refer are available via AVOXI Premium Cloud Service and / or Premium AI Cloud Service. Premium and Premium AI Cloud Service serve as advanced market solutions for enterprises that need to deploy and manage voice at global scale. Cloud Service package details can be found on AVOXI's pricing page.
Visit www.avoxi.com to learn more.
About AVOXI
AVOXI delivers a new generation of international cloud voice solutions to companies with global reach for their contact centers and other mission-critical enterprise communications. AVOXI's software-led approach provides clients with automation, visibility and intelligence, to deliver unmatched global service and virtual numbers, enabling AVOXI's 5,000+ clients to more effectively use voice to serve customers across geographic markets. Visit www.avoxi.com for more information.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Wire
16 minutes ago
- Business Wire
Nordson Electronics Solutions 將於 SEMICON Taiwan 2025 展示面板級與晶圓級封裝的高產量流體點膠技術
加州卡爾斯巴德--(BUSINESS WIRE)--(美國商業資訊)-- Nordson Electronics Solutions 作為全球可靠電子製造技術的領導者，將於 9 月 10 至 12 日在 SEMICON Taiwan 2025 的 i2326 展位，展示其最新的 半導體製造設備 。 展品包括 ASYMTEK ® Vantage ® 點膠系統 ，配置兩個 ASYMTEK IntelliJet ® 噴射閥 ，專為半導體封裝及微電子製造提供高效精準的生產方案。Vantage 系統提供多種創新配置，以滿足當前技術發展需求，例如面板級封裝。該系統已廣泛應用於晶圓級封裝作業，包括高產量底部填充、間隙填充，以及適用於扇出/扇入、基板及模組組裝的密封生產線。 等離子處理可去除雜質並活化表面，增強流動性與附著力，從而提升半導體封裝的可靠性。Nordson 等離子處理專家將在現場與客戶探討，如何利用該技術成功實現先進封裝作業。 SEMICON Taiwan 2025 的主題為 「世界同行，創新啟航」，將展示半導體社群如何應對供應鏈變化，以及業界如何為當前與未來開發解決方案。 Nordson Electronics Solutions 致力讓可靠電子產品成為現實。我們透過 ASYMTEK、MARCH 及 SELECT 品牌，為全球半導體、電子及精密組裝製造商，提供創新的 流體點膠 、 表面塗覆 、 等離子處理 及 選擇性焊接 解決方案，保護敏感電子元件並提供可靠的使用壽命。四十多年來，在全球範圍內提供卓越的工程和應用服務，協助客戶取得成功。 關於 Nordson 公司 Nordson Corporation（NASDAQ：NDSN）是一家創新型精密技術的公司，通過一個以部門為主導的創業型組織，利用可擴展的成長框架，以領先的利潤和回報實現頂級增長。公司依託直接銷售模式和應用專業知識，透過各種關鍵應用為全球客戶提供服務。其多元化的終端市場包括非耐用消費品、醫療、電子和工業終端市場。公司創立於1954年，總部位於美國俄亥俄州韋斯特萊克，目前在全球35個國家/地區設有運營網站和技術支援辦公室。造訪Nordson官方網站： 。 免責聲明：本公告之原文版本乃官方授權版本。譯文僅供方便瞭解之用，煩請參照原文，原文版本乃唯一具法律效力之版本。
Business Wire
an hour ago
- Business Wire
KBRA Assigns AAA Rating and Stable Outlook to the City of Indianapolis, Indiana, General Obligation Bonds
NEW YORK--(BUSINESS WIRE)--KBRA assigns a AAA long-term rating to the City of Indianapolis, Indiana, General Obligation Bonds Series 2022A and Series 2022B (taxable) issued through the Indianapolis Local Public Improvement Bond Bank. The Outlook is Stable. Key Credit Considerations The rating was assigned because of the following key credit considerations: Credit Positives The region's expanding economy and increasing employment levels foster population gains and a growing resource base. Strong fiscal controls and a multi-year budgeting process leads to consistently balanced operations and maintenance of strong reserves well above policy minimums, resulting in significant financial flexibility. The City's modest debt levels and unfunded pension liabilities result in low fixed costs, easing budgetary pressure. Credit Challenges Indiana's circuit breaker property tax cap presents revenue-raising constraints. The City's demographics exhibit relatively low income per capita and an above average poverty rate, partially reflecting a large student population. Rating Sensitivities For Upgrade: Not applicable For Downgrade: Significant drawdown of reserves, including the Fiscal Stabilization Fund, below policy minimums without a plan for replenishment within a reasonable period. An unexpected increase in capital needs and borrowing, or failure to maintain pension funding levels, either of which results in a material increase in long-term fixed costs. Poor performance of tax increment finance districts backed by the City's moral obligation, resulting in an unexpected need to fund contingent obligations and budgetary stress. To access ratings and relevant documents, click here. Methodologies Public Finance: U.S. Local Government General Obligation Rating Methodology ESG Global Rating Methodology Disclosures A description of all substantially material sources that were used to prepare the credit rating and information on the methodology(ies) (inclusive of any material models and sensitivity analyses of the relevant key rating assumptions, as applicable) used in determining the credit rating is available in the Information Disclosure Form(s) located here. Information on the meaning of each rating category can be located here. Further disclosures relating to this rating action are available in the Information Disclosure Form(s) referenced above. Additional information regarding KBRA policies, methodologies, rating scales and disclosures are available at About KBRA Kroll Bond Rating Agency, LLC (KBRA), one of the major credit rating agencies (CRA), is a full-service CRA registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority. In addition, KBRA is designated as a Designated Rating Organization (DRO) by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized as a Qualified Rating Agency by Taiwan's Financial Supervisory Commission and is recognized by the National Association of Insurance Commissioners as a Credit Rating Provider (CRP) in the U.S. Doc ID: 1010802
Business Wire
an hour ago
- Business Wire
Battelle Invests $1.2M in STEM Programs at Central Ohio Non-Profits
COLUMBUS, Ohio--(BUSINESS WIRE)--Battelle is deepening its investment in the next generation of innovators with a new portfolio of 18 out-of-classroom programs that will bring science, technology, engineering and math (STEM) to life for more than 22,000 young people across Central Ohio. Totaling $1,215,500, the 2025 awards under the Central Ohio STEM Innovation Grants push Battelle's cumulative giving through this program to more than $7.8 million since its launch in 2013. "These projects connect students to real-world STEM experiences—from artificial intelligence and aerospace to agriculture and the arts," said Wes Hall, Senior Vice President of Philanthropy and Education at Battelle. "By funding both proven programs and bold new ideas, we seek to help students see STEM as a pathway to exciting careers solving the problems that matter most to our communities." Below are brief facts about the grant and grantees. Facts about the 2025 Central Ohio STEM Innovation Grants Total Funding Awarded: $1,215,500 Projected Student Impact: 22,000+ Projected Teacher Impact: 450+ Cumulative Funding Since 2013: $7.8 million+ Continued funding: A Tribe for Jazz – Jazz Lab 2.0: This mobile, one-day STEAM experience transforms school gyms and community spaces into pop-up innovation studios. Middle-school students in rural and under-resourced districts will explore jazz, VR soundscapes, video game score remixing, and related career pathways. The program will operate from October 2025 through May 2026 in partnership with Eastland-Fairfield Career & Technical Schools and C-TEC of Licking County. Central Community House of Columbus Inc. – STEM CENTRAL: This year-round after-school and summer program engages 75 low-income K-5 students in robotics, coding, environmental science, and data literacy. The curriculum also weaves in literacy, life skills, and social-emotional learning at this 88-year-old Near East Side settlement house. Highland Youth Garden Inc. – Summer Garden Camp: This free, week-long camp serves 56 elementary students and uses hands-on gardening activities to teach agriculture, ecology, nutrition, and sustainability. The program maintains small groups, offers bilingual outreach, and uses a refundable deposit to keep barriers low, while new outdoor learning experts help deepen the STEM content. New funding: ASNT (American Society for Nondestructive Testing) Foundation – Ultrasound in a Box: Exploring Nondestructive Testing in STEM: This pilot program will deliver 500 'Ultrasound in a Box' kits to after-school and weekend clubs. The initiative introduces middle-schoolers, especially first-generation and underserved learners, to nondestructive testing and its high-demand career paths. Capital City Young Aviators – CCYA School Year Program: Through monthly sessions at Columbus State's Bolton Airfield, this program immerses 20 Columbus City Schools high-school students in flight simulation, drone navigation, and college life on days when school is not in session. Columbus Children's Theatre – StageBoss: This workforce-development track mentors 42 high-school girls in lighting, audio, set construction, and stage management. The program also reaches more than 1,000 younger students through camps and workshops. Community Shares of Mid-Ohio (CoolTechGirls) – TechnoChallenge: After-school and summer programs for 200 students in grades 4-12 focus on circuitry, artificial intelligence, Python, and data science. The curriculum emphasizes technology for social good, accessibility for students with disabilities, and leadership development. Ethiopian Tewahedo Social Services – STEMpowerment: Across 11 sites, this program enables 580 low-income immigrant and refugee K-12 students to explore agriculture, computer, food, mechanical and chemical sciences, robotics, and digital arts. The experience culminates in a community STEAM showcase. Franklin County Historical Society (COSI) – COSI EiPIC: Hybrid studios guide youth ages 13-21 through invention challenges, mentoring, and pitch sessions. These activities are designed to demystify innovation, intellectual property, and entrepreneurship. Friends of the Conservatory – CCS STEM Career Exploration: This summer program for 250 Columbus City Schools students in grades 5-8 blends daily math and English language arts lessons with hands-on STEM career exploration at Franklin Park Conservatory and on themed field trips. Girl Scouts of Ohio's Heartland Council Inc. – STEM Explorers: Field trips to state-of-the-art maker spaces and robotics labs provide immersive STEM learning and social-emotional supports for 500 K-8 students from Title I and other underrepresented schools. I Know I Can – Academy Launch: Summer STEM & Career Exploration: This one-week experience prepares 300 rising 9th and 10th graders for Columbus City Schools Career Academies. Students participate in project-based labs, industry site visits, mentoring, and receive stipends. Makerspace Central – Superstars of STEAM: Ten free events held during school breaks from November 2025 to September 2026 will engage 360 students and their families with hands-on projects, professional career talks, and take-home STEAM kits across Franklin County. Naturewise Columbus – Ribbit! in Action: Print and digital issues of Ribbit! Magazine, along with videos and quizzes, will reach 10,000 children ages 8-14 citywide. This initiative aims to spark environmental curiosity and science identity in partnership with local Metro Parks. PAST Foundation – STEMFusion: Maker and Mentoring Labs: Middle-schoolers from three Columbus City Schools will engage in maker workshops that intertwine STEM skills with social-emotional learning. Accompanying teacher training is provided to strengthen classroom practice. TECH CORPS – STEM Innovation in Work-Based Learning: Artificial Intelligence: Fifty high-school students will complete a paid, six-week (150-hour) summer program focused on artificial intelligence concepts, programming, data analysis, and ethics. Participants will earn work-based learning hours and readiness seals. The Ohio State University Foundation – Future Fluent Families: Co-designed with parents and students, this initiative delivers workshops, take-home kits, and culturally responsive digital lessons to 450 middle-schoolers and caregivers. The program aims to build artificial intelligence fluency and strengthen family-school connections. The Works: Ohio Center for History, Art & Technology – How We Make: The Science & Art of Manufacturing: The 2026 'How People Make Things' exhibition and ten permanent displays will link the history, science, and art of manufacturing to creative problem-solving for 7,500 youth and families, both on-site and through outreach at parks, libraries, and homes. About Battelle Every day, the people of Battelle apply science and technology to solving what matters most. At major technology centers and national laboratories around the world, Battelle conducts research and development, designs and manufactures products, and delivers critical services for government and commercial customers. Headquartered in Columbus, Ohio since its founding in 1929, Battelle makes the world better by commercializing technology, giving back to our communities, and supporting science, technology, engineering and mathematics (STEM) education. For more information, visit
