Latest news with #FlynasAirlines
News18
3 days ago
- News18
Consumer Panel Slaps Rs 1.25 Lakh Fine On Saudi Airline For Lost Baggage
Last Updated: A consumer commission has directed Flynas Airlines, a Saudi Arabian low-cost carrier, to pay a compensation of more than Rs 1.25 lakh to a passenger for the loss of her baggage. A consumer disputes redressal commission has directed Flynas Airlines, a Saudi Arabian low-cost carrier, to pay a compensation of Rs 1.25 lakh to a passenger for the loss of her baggage. The commission also directed that the customer be paid Rs 10,000 towards compensation for mental agony. What's The Case? The incident dates back to January 2024 when the complainant, along with her family, had gone on a trip to Turkey from Mumbai between December 23, 2023 and January 3, 2024. Their return flight to the city was booked from Istanbul with a connecting flight from Riyadh. The complainant said that at the Istanbul airport, she handed over five bags for check-in, but only four of them had baggage tags attached. When the complainant pointed it out, she was given a physical tag for the fifth bag with the assurance that it would be sent to the destination along with the other bags. However, when they reached Mumbai, the complainant received only four bags at the airport. The complainant approached the airline, but the bag was not located. The complainant made multiple communications through personal meetings, emails, WhatsApp chats and written complaints to locate the lost bag, but got an 'unsatisfactory response" from the airlines. Ultimately, the complainant approached the consumer commission for the resolution against deficient service and unfair trade practice by the airlines. There was a "mala fide negligence" and the airlines "purposely avoided all the logical actions to find the lost bag," the District Consumer Disputes Redressal Commission, Mumbai (Suburban) said in a recent order. The opposite party remained absent during the hearing, hence the complaint proceeded ex-parte. What The Consumer Panel Said? The commission, after perusal of all the facts related to the incident, held 'there was a mala fide negligence by the Flynas Airlines supporting staff as well as officials who were in communication with the complainant". 'The opposite party didn't give any conclusive reply to the complaint raised by the complainant. The actions of the opposite party were not satisfactory in the said incidence," the commission said. The commission pointed out that the airline could have checked the CCTV footage to confirm the incident and could have brought more factual reports on record. 'However, we do not find any genuine efforts taken by the opposite party to confirm the incidence to trace the lost bag," it said. The airline 'purposely avoided all the logical actions to find the lost bag," the commission added. The commission further stated that there are standardised rules on compensation in baggage loss claims, namely the Montreal Convention of 1999, applicable only to international flights between countries that have ratified the convention. The commission stated that while the complainant had followed the rules in filing the complaint, the airline remained absent during the proceedings, despite being aware of them. 'The opposite party remained absent in the whole proceedings of the case even though they have full knowledge of filing of the present complaint by the complainant," it said. 'Hence, we have no doubt in our mind about the negligent act of the opposite party/Flynas Airlines. The allegations of the complainant about loss of luggage by Flynas Airlines are genuine," the commission said. The complainant is entitled to claim the cost of goods due to the loss of luggage along with compensation, it said. The commission directed the Flynas Airlines to pay Rs 1.25 lakh to the complainant for the baggage loss with six per cent interest rate from January 15, 2025, till its realisation. (With inputs from PTI)
Time of India
3 days ago
- Time of India
Woman to get 1.2L from airline for lost baggage
Mumbai: Observing that there was mala fide negligence by the Flynas Airline supporting staff as well as officials, a district consumer commission has ordered it to pay Rs 1.25 lakh to a Powai-based woman for a lost bag, along with Rs 10,000 for mental agony. Tired of too many ads? go ad free now The complaint was filed by Nupur Rohida. Flynas Airlines, a low-cost Saudi Arabian airline, despite being served, remained absent from the proceedings, leading the commission to proceed ex parte. In an order on May 29, the commission said the airline's actions were not satisfactory in the incident. "The opposite party could have checked the CCTV footage to confirm the incident and could have brought a more factual report on record. However, we do not find any genuine efforts taken by the Opposite Party to confirm the incident to trace the lost bag. The Opposite Party purposely avoided all the logical actions to find the lost bag," the commission said. The commission further said that there are set rules for baggage loss compensations as per the Montreal Convention (1999). "The Montreal Convention…is an international treaty that governs airline liability for passengers and their baggage on international flights. It standardises rules for compensation in cases of baggage loss, delay, or damage," the commission said. Rohida moved the commission in 2025. The incident occurred during a family trip to Turkey in December 2023 and January 2024. Rohida and her family had return flights booked for January 2, 2024, from Istanbul to Riyadh, with a connecting flight to Mumbai on January 3, 2024. At Istanbul airport, the complainant handed over five bags to the airline staff. However, the airline staff mistakenly tagged only four bags, and the fifth bag went onto the conveyor belt without a tag. The complainant immediately brought this error to the attention of the staff at the ticket and baggage counter. The staff then physically gave a bag tag to the complainant, however, the fifth bag was permanently lost.
Indian Express
3 days ago
- Indian Express
Consumer panel orders Saudi-based airline to pay Rs 1.25 lakh to passenger for lost baggage
A consumer disputes redressal commission has directed an airline to pay Rs 1.25 lakh with interest for the loss of a passenger's bag. The commission also directed that the customer be paid Rs 10,000 towards compensation for mental agony. The order was passed ex partre as Flynas, a Saudi-based low-cost airline, did not send any representative during the hearing of the complaint. The incident dates back to January 2024 when the complainant was travelling back to Mumbai from Turkey. In Istanbul, the complainant handed over five bags to Flynas, but only four of them had baggage tags attached. When the complainant pointed it out, she was given a physical tag for the fifth bag with the assurance that it would be sent to the destination along with the other bags. Once they reached Mumbai, however, the fifth bag was not found. The complainant approached the airline, but the bag was not located. After unsatisfactory responses from the airline, the complainant approached the consumer commission, she told the panel. 'After going through all the facts, we observe that there was a mala fide negligence by the Flynas Airline supporting staff as well as officials who were in communication with the complainant. The opposite party didn't give any conclusive reply to the complaint raised by the complainant. The actions of the opposite party were not satisfactory in the said incidence,' the commission said in its order in April. 'The opposite party could have checked the CCTV footage to confirm the incidence and could have brought more factual report on record. However, we do not find any genuine efforts taken by the opposite party to confirm the incidence to trace the lost bag. The opposite party purposely avoided all the logical actions to find the lost bag,' it said in the detailed order made available recently. The commission further stated that there are standardised rules on compensation in baggage loss claims, namely the Montreal Convention of 1999, applicable only to international flights between countries that have ratified the convention. The commission stated that while the complainant had followed the rules in filing the complaint, the airline remained absent during the proceedings, despite being aware of them. 'Hence, we have no doubt in our mind about the negligent act of the opposite party/Flynas Airlines. The allegations of the complainant about the loss of luggage by Flynas Airlines are genuine. Hence, the complainant is entitled to claim the cost of goods due to the loss of luggage along with compensation,' the commission said.
Time of India
4 days ago
- Time of India
Flynas ordered to pay Rs 1.25 lakh compensation for lost baggage
NEW DELHI: The Mumbai consumer commission has directed Flynas, a Saudi-based budget airline, to pay over Rs 1.25 lakh in compensation to a passenger for losing her baggage. The commission termed the airline's conduct as 'mala fide negligence' and said it had 'purposely avoided all the logical actions to find the lost bag,' as stated in a recent ruling by the District Consumer Disputes Redressal Commission, Mumbai (Suburban). The passenger was traveling with her family to Turkey from Mumbai between December 23, 2023, and January 3, 2024. For their return journey, they flew from Istanbul with a connecting flight in Riyadh. At the Istanbul airport, she checked in five bags. According to her account, the airline personnel incorrectly tagged only four bags, whilst the fifth proceeded along the conveyor without proper tagging. Upon notifying the counter staff of this oversight, she received a physical tag accompanied by assurances regarding the delivery of all bags. However, upon arrival in Mumbai, only four bags were retrieved. The passenger attempted numerous communications through various channels, including in-person meetings, electronic correspondence, WhatsApp messages and formal complaints to trace the missing luggage, but received inadequate responses from the airline. Subsequently, she sought intervention from the commission regarding the substandard service and unfair practices demonstrated by the airline. The airline's representatives failed to attend the hearing, resulting in ex-parte proceedings. Upon reviewing the case details, the commission concluded that "there was a mala fide negligence by the Flynas Airlines supporting staff as well as officials who were in communication with the complainant". "The opposite party didn't give any conclusive reply to the complaint raised by the complainant and its actions were not satisfactory in the said incident," it added. The commission highlighted that the airline could have verified the incident through CCTV footage and presented additional factual evidence. "However, we do not find any genuine efforts taken by the opposite party to confirm the incidence to trace the lost bag," it said. The airline "purposely avoided all the logical actions to find the lost bag," the commission added. The Montreal Convention (1999), an international treaty, establishes specific regulations for compensation regarding baggage loss during international flights, governing airline accountability for passengers and their belongings. The aggrieved passenger complied with the prescribed complaint filing procedures, as confirmed by the commission. "However, we have not seen any record which indicates that the airlines has observed the conditions laid down in the Montreal Convention," it continued. The commission noted that whilst the airline had the opportunity to present its defence for the complaint, they chose not to do so. "The opposite party remained absent in the whole proceedings of the case even though they have full knowledge of filing of the present complaint by the complainant," the commission said. "Hence, we have no doubt in our mind about the negligent act of the opposite party/Flynas Airlines. The allegations of the complainant about loss of luggage by Flynas Airlines are genuine,"it added. The commission instructed Flynas Airlines to compensate the complainant with Rs 1.25 lakh for the lost baggage, including six per cent interest from January 15, 2025, until realisation. Additionally, the airline must pay Rs 10,000 as compensation for emotional distress. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
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Business Standard
4 days ago
- Business Standard
Consumer panel directs Flynas Airlines to pay ₹1.25 lakh for lost baggage
A consumer commission here has directed Flynas Airlines, a Saudi Arabian low-cost carrier, to pay a compensation of more than ₹1.25 lakh to a passenger for the loss of her baggage. There was a "mala fide negligence" and the airlines "purposely avoided all the logical actions to find the lost bag," the District Consumer Disputes Redressal Commission, Mumbai (Suburban) said in a recent order. The complainant, along with her family, had gone on a trip to Turkiye from Mumbai between December 23, 2023 and January 3, 2024. Their return flight to the city was booked from Istanbul with a connecting flight from Riyadh. The complainant stated that at the Istanbul airport, she handed over five bags for check-in. The airline staff mistakenly tagged only four bags, and the fifth bag went on to the conveyor belt without a tag, she claimed. The mistake was brought to the notice of the staff present at the ticket and baggage counter. The complainant was given a physical tag by the staff with an assurance that they will receive all bags at the arrival destination. However, she received only four bags at Mumbai airport. The complainant made multiple communications through personal meetings, emails, WhatsApp chats and written complaints to locate the lost bag, but got an "unsatisfactory response" from the airlines. Left with no alternative, she approached the commission for the resolution against deficient service and unfair trade practice by the airlines. The opposite party remained absent during the hearing, hence the complaint proceeded ex-parte. The commission, after perusal of all the facts related to the incident, held "there was a mala fide negligence by the Flynas Airlines supporting staff as well as officials who were in communication with the complainant". "The opposite party didn't give any conclusive reply to the complaint raised by the complainant and its actions were not satisfactory in the said incident," it stated. The commission pointed out that the airline could have checked the CCTV footage to confirm the incident and could have brought more factual reports on record. "However, we do not find any genuine efforts taken by the opposite party to confirm the incidence to trace the lost bag," it said. The airline "purposely avoided all the logical actions to find the lost bag," the commission said. There are set rules for baggage loss compensation as per the Montreal Convention (1999), which is an international treaty which governs airline liability for passengers and their baggage on international flights. The commission stated the aggrieved passenger has followed the directions related to filing a complaint. "However, we have not seen any record which indicates that the airlines has observed the conditions laid down in the Montreal Convention," it added. The commission underlined that the airline had an opportunity to submit its defence in the present complaint which it did not avail. "The opposite party remained absent in the whole proceedings of the case even though they have full knowledge of filing of the present complaint by the complainant," it said. "Hence, we have no doubt in our mind about the negligent act of the opposite party/Flynas Airlines. The allegations of the complainant about loss of luggage by Flynas Airlines are genuine," the commission said. The complainant is entitled to claim the cost of goods due to the loss of luggage along with compensation, it said. The commission directed the Flynas Airlines to pay Rs 1.25 lakh to the complainant for the baggage loss with six per cent interest rate from January 15, 2025, till its realisation. The carrier was also asked to pay Rs 10,000 towards compensation for mental agony. (Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
