Latest news with #GaganArora
Economic Times
21-07-2025
- Business
- Economic Times
Vertex Global Services to impart AI-specific skills to 8,000 professionals in India over next 3 years
TIL Creatives New York-headquartered business process management firm Vertex Global Services on Monday announced its plan to impart AI-specific skills and training to over 8,000 professionals in India over the next three years. This initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in contact centre processes, a statement said. From offering traditional BPO services to data-driven CX analytics, this tool will transition from conventional ways of handling customers to leveraging advanced tech for enhanced customer experience. By integrating this tool, the workforce will be able to understand, analyse, and provide better resolutions by differentiating it into three categories, such as contact centre, customer service, and business Indian BPO sector is rapidly transforming in this tech-driven era and undergoing a remarkable shift, as AI is redefining its core operations, such as customer experience, it is estimated to grow from USD 139.35 billion in 2025 to USD 280 billion by 2033, fuelled by the integration of advanced technologies and AI in the sector, it further accelerate this momentum, the fastest emerging BPO player, Vertex Global Services, has announced its ambitious plan to impart AI-specific skills and training to create over 8,000 AI experts in India over the next three years, the statement said."As the industry is transitioning towards automation and streamlined workflows, the focus on continuous quality management remains paramount. This initiative is poised to transform the landscape of customer service in BPO, ensuring that the company not only meets but exceeds both operational and customer service standards in the years to come," Vertex Global Services President and founder Gagan Arora agents engage with customers, the VAssist tool will provide on-the-spot recommendations for scripts and communication techniques, enhancing both the agent's performance and the overall customer capacity for real-time feedback not only aids in reducing Average Handle Time (AHT), a critical metric in call centre operations, but also improves the customer's journey by eliminating confusion during Average Handle Time is paramount, especially considering the financial implications for companies sponsoring toll-free a step further, creating a measured balance between AI and human will provide real-time and satisfactory resolutions. According to the industry estimates, 68 per cent of all customer service and support interactions are expected to be handled by agentic AI by 2028. Elevate your knowledge and leadership skills at a cost cheaper than your daily tea. From near bankruptcy to blockbuster drug: How Khorakiwala turned around Wockhardt Paid less than plumbers? The real story of freshers' salaries at Infy, TCS. What if Tata Motors buys Iveco's truck unit? Will it propel or drag like JLR? As deposit ground slips under PSU banks' feet, they chase the wealthy If data is the new oil, are data centres the smokestacks of the digital age? Stock Radar: M&M likely to break out from 1-year consolidation range; time to buy? Will consumer stocks see a comeback this festive season? 12 stocks to keep an eye on even when analysts are not bullish Don't fear volatility, focus on businesses: 5 mid-cap stocks from different sectors with upside potential of up to 27% Best way to deal with volatility, just ' Hold' for wealth creation: 7 large-cap stocks with an upside potential of up to 41%
Time of India
21-07-2025
- Business
- Time of India
Vertex Global Services to impart AI-specific skills to 8,000 professionals in India over next 3 years
Academy Empower your mind, elevate your skills New York-headquartered business process management firm Vertex Global Services on Monday announced its plan to impart AI-specific skills and training to over 8,000 professionals in India over the next three initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in contact centre processes, a statement offering traditional BPO services to data-driven CX analytics, this tool will transition from conventional ways of handling customers to leveraging advanced tech for enhanced customer experience By integrating this tool, the workforce will be able to understand, analyse, and provide better resolutions by differentiating it into three categories, such as contact centre, customer service, and business Indian BPO sector is rapidly transforming in this tech-driven era and undergoing a remarkable shift, as AI is redefining its core operations, such as customer experience, it is estimated to grow from USD 139.35 billion in 2025 to USD 280 billion by 2033, fuelled by the integration of advanced technologies and AI in the sector, it further accelerate this momentum, the fastest emerging BPO player, Vertex Global Services, has announced its ambitious plan to impart AI-specific skills and training to create over 8,000 AI experts in India over the next three years, the statement said."As the industry is transitioning towards automation and streamlined workflows, the focus on continuous quality management remains paramount. This initiative is poised to transform the landscape of customer service in BPO, ensuring that the company not only meets but exceeds both operational and customer service standards in the years to come," Vertex Global Services President and founder Gagan Arora agents engage with customers, the VAssist tool will provide on-the-spot recommendations for scripts and communication techniques, enhancing both the agent's performance and the overall customer capacity for real-time feedback not only aids in reducing Average Handle Time (AHT), a critical metric in call centre operations, but also improves the customer's journey by eliminating confusion during Average Handle Time is paramount, especially considering the financial implications for companies sponsoring toll-free a step further, creating a measured balance between AI and human will provide real-time and satisfactory to the industry estimates, 68 per cent of all customer service and support interactions are expected to be handled by agentic AI by 2028.
Time of India
30-06-2025
- Entertainment
- Time of India
Lava redefines smart choices with ‘Brand Ki Nahi, Brain Ki Suno'
Lava has launched a new campaign, " Brand Ki Nahi, Brain Ki Suno ," to encourage informed decision-making in the smartphone market, featuring actors Gagan Arora , Gopal Dutt , and Keshav Sadhna . The campaign promotes Lava's Storm Play 5G smartphone and available on Amazon, highlighting its features like the MediaTek Dimensity 7050 processor, 120Hz refresh rate, 50MP Sony sensor, and clean Android 15 experience. The campaign and smartphone aim to resonate with consumers who value logic and instinct over brand influence. The campaign uses humor and a fresh narrative style to connect with today's discerning consumer. It reflects a mindset that prioritizes informed choices in a crowded smartphone market. Featuring Gagan Arora, Gopal Dutt, and Keshav Sadhna, the campaign is designed to appeal to a broad audience. It aligns with the positioning of the recently launched Storm Play 5G. Lava's latest smartphone, under the Storm series, is priced at ₹9,999 and available on Amazon. The phone boasts several key features. These include the world's first MediaTek Dimensity 7050 processor, 120Hz refresh rate, and a 50MP Sony sensor. It also offers a clean Android 15 experience. " Brand Ki Nahi , Brain Ki Suno" is a creative take on making informed, logic-first choices. In many ways, the campaign and the smartphone mirror each other. They are unpretentious and quietly confident. They are built for those who lead with instinct, not influence. Watch the video here:
Entrepreneur
23-06-2025
- Business
- Entrepreneur
Vertex Group on Expansion Mode as it Aims to Touch ₹1000 Cr Revenue
The company is gearing up to launch a suite of in-house developed AI products, which are expected to enhance outsourcing effectiveness You're reading Entrepreneur India, an international franchise of Entrepreneur Media. New York-headquartered Vertex Group, a provider of intelligent enterprise solutions, aims to clock INR 1000 crore in revenue by 2028, up from its current revenue of INR 250 crore. The growth will be driven by a combination of organic and inorganic growth, international market forays, vertical expansion, and investment in artificial intelligence (AI). While currently North America is the largest market for the company, it is gradually expanding in strategic regions such as Latin America, Canada, Australia/New Zealand, and Saudi Arabia to gain new client bases and enhance its global footprint. According to Nasscom, the Business Process Management (BPM) industry in India is experiencing steady growth, having reached nearly USD 49 billion in FY24. Export market continues to dominate the Indian BPM industry constituting nearly 90 per cent of market size, particularly across North America and Europe. Inorganically, Vertex plans to grow through strategic acquisitions, finding synergies that complement its current capabilities. "As of today, 95 per cent of our clients are international. What we are trying to do is acquire one or two domestic call centres which have very high clientele. This will help us get three years ahead on the domestic side," Gagan Arora, Founder and President, Vertex Group told Entrepreneur India. "We already have discussions going on with one company and the paperwork is already in process for the other. So we plan to acquire two companies in the next six months," he added. Vertex Group currently operates five business verticals – Vertex Global Services, Vertex Next, ILC Solutions, Vertex Tech, and Vertex Learning. As part of its expansion plans, it is introducing two new business verticals that will meet changing market needs, further diversifying its service portfolio. Consistent with its technology-driven strategy, the company is gearing up to launch a suite of in-house developed AI products, which are expected to enhance outsourcing effectiveness by streamlining repetitive tasks, improving precision, and enabling smarter decision-making. Furthermore, with the introduction of industry-specific events like the Global Data Centre & Cloud Expo and Global Health Connect, it aims to unlock new revenue streams and foster greater connection with business ecosystems globally. "This is not only a revenue target; it's a transformation road map for strategy. From opening up new markets across the world to introducing revolutionary AI solutions, every move is aimed at doubling value for our clients and stakeholders," said Arora. To stay ahead of the technology curve, Vertex is leveraging the power of AI and agentic AI to enhance productivity and customer experience. "We don't want to train the models on any customer sensitive data…the moment a linear conversation becomes more complex, it gets automatically routed to a human agent. We have a chat success manager deployed for these bots who keeps on checking what kind of chats are coming in," said Arora. Vertex is also working towards inclusive employment by targeting to employ 4,000 language specialists from India's tier-II and -III cities and over 2,500 professionals, of whom about 250 would be from differently-abled backgrounds, in the next four years. In line with India's "Make in India" and "Invest India" efforts, Vertex has recently introduced an end-to-end factory shop solution for global companies aimed at churning USD 40 million in FDI in the next three years.
Pink Villa
11-06-2025
- Entertainment
- Pink Villa
Who is Gagan Arora? From AD in Stree to actor in Saif Ali Khan-led Jewel Thief, here's all about Lafangey's Rohan
Lafangey was just released a couple of days back on Amazon MX Player, and since then, it has become the talk of the town. The coming-of-age drama explores how youngsters navigate the balance between career and romance amidst significant emotional turmoil. There is one character in the show, Rohan, played by Gagan Arora, who has grabbed all the eyeballs. In case you are one of them, then we have brought all the details about the actor that you will be quite interested in knowing about. Gagan Arora's childhood Gagan Arora was born on September 16, 1993, in New Delhi. He completed his schooling at National Victor Public School in the city and then earned a bachelor's degree in commerce from Shaheed Bhagat Singh College. When he was a part of Delhi University, his love for acting was born. The Lafangey star actively participated in the college dramatics society and performed in street plays. He then shifted to Mumbai with the intention of advancing his love for acting. Arora studied filmmaking at Mumbai's Xavier Institute of Communication. This paved his way into the glamor world. How did Gagan Arora enter the acting world? Not many are aware that Gagan started off as an assistant director on a very popular film. This movie is none other than Rajkummar Rao and Shraddha Kapoor starrer Stree. He was Amar Kaushik's AD for this film, and this was the beginning of never looking back for him. Later, he went on to make his acting debut in The Viral Fever's College Romance. Gagan received quite a lot of praise for this. The actor then went on to star in series like Girls Hostel, Basement Company, and 4 Thieves. In 2019, he starred in a short film titled Padh Le Basanti, which was directed by Sangram Naiksatam. In 2019, Arora made his acting debut in Ujda Chaman starring Sunny Singh and Maanvi Gagroo. Despite playing a supporting role, his acting was praised by critics. In 2022, he appeared in Madhuri Dixit's Netflix show, The Fame Game. He was also part of the Saif Ali Khan and Jaideep Ahlawat starrer Jewel Thief, which was released on Netflix a couple of months ago. About Lafangey The show revolves around the story of 3 childhood friends and how they navigate the challenges life throws at them. The coming-of-age show stars Harsh Beniwal, Gagan Arora, Barkha Singh, Anud Singh Dhaka, Ranjan Raj, and Saloni Gaur in pivotal roles. Gagan's character is stuck between an ambitious dream and real-life challenges. His emotional turmoil becomes the main plot of the show.
