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Time of India
3 days ago
- Business
- Time of India
Spike in cyber frauds: Chandigarh police, stakeholders get into huddle
Chandigarh: The Chandigarh police convened a meeting with the RBI , department of telecommunications, telecom service providers, and banks to address the rising threat of financial cyber frauds, at the police headquarters, Sector-9, on Wednesday. The meeting aimed to enhance cooperation between law enforcement agencies (LEAs), financial institutions, and telecom service providers (TSPs) to form a united front against complex and evolving cybercrime threats. During the meeting, investigating officers (IOs) and cyber operators were also present, sharing critical on-ground experiences and investigation challenges. Several key issues were discussed during the meeting, including the rise of AI-enabled scams, phishing attacks, mule account operations, and social engineering-based frauds. Participants highlighted operational challenges such as delays in data sharing, lack of support during weekends, and gaps in KYC compliance. Constructive suggestions were made to overcome these challenges through improved coordination and standardised protocols. TSPs were specifically requested to ensure timely sharing of subscriber information, call detail records, live location data, IP logs, and immediate SIM deactivation upon receipt of fraud complaints. They were also urged to maintain the 24x7 availability of their nodal officers to provide prompt support to law enforcement. Banks were advised to take swift action to freeze suspicious accounts, promptly share transaction histories and account details, and strictly adhere to KYC norms to prevent system misuse by cybercriminals. The nodal officers of both TSPs and banks were commended for their consistent cooperation, timely responses, and professionalism in aiding ongoing investigations. It was resolved that such coordination meetings would be organised quarterly to ensure continuous dialogue and proactive response to emerging threats. Participants also emphasised the importance of public awareness. Citizens are encouraged to report suspicious mobile numbers through the Chakshu portal and verify bank account details before making large financial transactions. All stakeholders reiterated their commitment to strictly comply with directions issued by the Department of Telecommunications. The meeting concluded with a collective resolution to strengthen inter-agency coordination, enhance real-time data sharing, and safeguard citizens from the growing menace of financial cyber frauds in the region. Key stakeholders participated in the session, including Gagandeep Kaur, AGM, RBI; Chetan Sharma from the department of telecommunications (DoT/LSA); representatives of leading public and private sector banks; and major telecom service providers. Stay updated with the latest local news from your city on Times of India (TOI). Check upcoming bank holidays , public holidays , and current gold rates and s ilver prices in your area.
Hindustan Times
6 days ago
- Hindustan Times
Rakhi rush: Software roll-out, tech snags disrupt postal services in Ludhiana district
With just four days to go for the Raksha Bandhan festival, visitors flocking post offices across Ludhiana to send rakhis and gifts to their siblings were left stranded on Monday after a major technical glitch during the roll-out of advance software IT 2.0, brought all postal services, including rakhi mail bookings through speed post, and registered post, to a complete halt. Along with the visitors, postal staff too expressed frustration over the major technical fallout. (HT Photo) Reportedly, the disruption followed a nationwide software upgrade implemented by the India Post on Monday, which has led to severe service inefficiencies. While upgrading the tech is part of a larger digital overhaul of postal systems across the country, the simultaneous roll-out has caused log in failures and long system buffer times at local post offices, leaving staff helpless and customers frustrated. Notably, the issue isn't new. Several post offices in Ludhiana have been facing erratic services since Thursday, particularly in speed post and registered post both widely used for sending rakhis and festive packages. Explaining the disruptions, Manpreet Singh, a staff at the Millerganj post office said, 'Even after logging into our respective IDs, the system keeps buffering and fails to process the bookings. Raksha Bandhan is our busiest season. With high volumes of bookings and deliveries, it's disheartening to face fuming customers and be unable to help.' Meanwhile, Gagandeep Kaur, a resident visiting the Millerganj branch, said, ' I have been coming here since Thursday hoping to send rakhi to my brother, but every time they ask me to come the next day. It's already delayed, and now I'm not sure if it will even reach him before Raksha Bandhan.' Vandita Jain, another customer at the head post office on Ferozepur Road, shared, 'My son works in Delhi and could not get leave this year. I packed a few goodies to send, but the booking counter staff told me the system is down. I always rely on the post office, but this time I might go for a private courier.' Along with the visitors, postal staff too expressed frustration over the major technical fallout. An employee at the head post office admitted that the situation has been equally taxing for them by stating, 'We're bearing the brunt of public anger every day. The new software was supposed to streamline operations, but its abrupt roll-out has only created more confusion and chaos,' the employee said. Prashant Singla, superintendent of the head post office, acknowledged the problem and assured that services would likely be restored by Tuesday morning. 'The issue occurred because the advanced software was installed simultaneously across India. With a pan-India log in, the system collapsed. We're working on restoring services at the earliest.'
