Latest news with #Go5GPlus
Miami Herald
6 days ago
- Business
- Miami Herald
T-Mobile boots customers off yearslong offers without asking
Over the past few months, T-Mobile (TMUS) has been pushing customers to make a major change that has made a few uncomfortable. It started when T-Mobile hiked the prices of its older phone plans (One, Magenta, Simple Choice, and Go5G 55) by $2 or $5 per line in June last year, angering customers. Then, in April, it issued another price increase for some of its older phone plans, hiking monthly prices by $5. Don't miss the move: Subscribe to TheStreet's free daily newsletter It appeared that these changes were an effort to push customers off of older phone plans. That suspicion became clearer that same month when T-Mobile introduced its Experience More and Experience Beyond phone plans, which are essentially upgraded versions of its Go5G Plus or Go5G Next plans with five-year price lock guarantees. Related: T-Mobile launches a cheap new service amid customer struggles However, even though the newer plans included upgraded perks, some customers are cautious about switching because taxes and fees are omitted from the plans' pricing. Image source: Bloomberg/Getty Images Now, T-Mobile has made another bold move to push customers onto newer plans. The phone carrier announced that starting Aug. 13, it will boot select customers off of older phone plans and place them onto its Go5G Plus plan (which doesn't include taxes and fees in the price). According to some users on Reddit, who claim to be T-Mobile employees, this change will impact customers on Magenta Plus, MAX, Sprint Max, and ONE Plus plans. Also, customers on segmented plans such as 55+, First Responder, etc., will be moved to similar versions on Go5G Plus. T-Mobile says this will be a "free upgrade," and any free lines, discounts, and perks customers may have on their current plan will also migrate to Go5G Plus. Related: Verizon hopes a new tactic will fix fleeing customer problem "Beginning with your next bill cycle after August 13, we're upgrading your plan to Go5G Plus, which includes all the benefits you already have and more at no extra cost-like better deals on phone upgrades," said T-Mobile on its website. "You'll also get more high-speed data, like 50GB of hotspot data and 15GB of high-speed data in Canada and Mexico." Customers with price locks on their current plans won't be migrated to Go5G Plus; only those on older phone plans who were impacted by recent price increases will be moved. The change from T-Mobile comes after it officially retired its Go5G plans in June. This means that new customers were revoked the ability to sign up for those plans, while older customers could remain on them. T-Mobile's latest move also comes during a time when it is struggling to retain loyal customers. In its second-quarter earnings report for 2025, T-Mobile revealed that while it attracted 830,000 new postpaid phone customers, its postpaid phone churn (the number of customers who cut their phone service) increased by 10 basis points year-over-year. More Telecom News: Verizon's push to make switching harder for customers hits a snagT-Mobile announces generous offer for conflicted customersAmazon pulls the plug on a free service for customers During an earnings call on July 23, T-Mobile CEO Mike Sievert said the company is navigating a "highly competitive environment" where competitors are unveiling "unprecedented device promotions." T-Mobile is even facing increased competition from cable companies that offer consumers phone services at discounted rates. A recent report from MoffettNathanson found that Comcast, Spectrum and Altice USA gained 886,000 new phone customers during the first quarter of 2025, up from the 804,000 they added during the same quarter in 2024. During the third quarter, T-Mobile anticipates churn will either decrease year-over-year, remain flat, or slightly increase. Related: Comcast takes drastic action as customers rapidly cut service The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Phone Arena
31-07-2025
- Business
- Phone Arena
T-Mobile is removing customers from old plans with grandfathered benefits without asking them first
T-Mobile T-Mobile T-Mobile Customers weren't asked for consent before the change was made, and they have been told that no action is required from their end. The change will go into effect on August that it has taken this step to reward loyal customers and has assured them that they won't be losing anything, and all their free lines, discounts, and other perks and benefits will remain on what we know, it doesn't look like customers will be losing out by being removed from their older plans. That's because after the recent wave of price increases , the older plans weren't any cheaper than Go5G Plus while lacking in terms of what they offered. So, in a way,is looking out for customers by ensuring they get more for the same said,once promised that only customers had the power to change their plan, and it has broken that commitment by making this change. It doesn't help that there's no option to opt out.
Android Authority
30-07-2025
- Business
- Android Authority
Déjà vu? T-Mobile may be changing your plan whether you want it to or not
Back in 2023, T-Mobile received a ton of flak for announcing it would soon forcibly switch some of its legacy customers to newer, more expensive plans. Within weeks, the company reversed its stance amid growing complaints, claiming the move had only been a test . Two years later, it seems the company is at it once again. Several T-Mobile customers have taken to Reddit to complain about a new email making the rounds. The message informs recipients of a plan change set to take effect on August 13. In short, affected customers will see their existing plan switched to Go5G Plus. At least this time it's clarified that the upgrade is 'at no extra cost.' I've contacted T-Mobile to learn more, but this appears to be more than just a rumor, as the company now has an official page on its website detailing the change. Diving into the various Reddit posts like the one from Formal_cut3811, here's what we know so far: The change is primarily targeting Magenta Max users, though several alleged T-Mobile employees claim that some T-Mobile One plans may also be affected. For example, a few customers with the One Plan and the ONE Plus promo have reported receiving the email. There's no official way to opt out of the change, though some users suggest T-Force support might be able to revert your account to a different plan after the switch. The alerts and emails indicate the upgrade will not change your monthly rate. T-Mobile says customers will keep all free lines, discounts, streaming perks, and any other benefits currently active. On paper, the upgrade doesn't sound so bad. For those with a plan like Magenta Max, you'll retain all the same perks while gaining better phone deals, more hotspot data, and a few other enhancements. The bigger concern is how this might affect customers with older versions of the Price Lock guarantee. It's very likely that existing Price Lock protections won't carry over—though that's just speculation for now.
Android Authority
25-07-2025
- Business
- Android Authority
T-Mobile is crushing AT&T and Verizon, and these plans are the secret sauce
Edgar Cervantes / Android Authority TL;DR T-Mobile added 830,000 new postpaid subscribers in the second quarter of this year. The company's consumer group president has revealed that over 60% of the new additions opt for two of its newest plans. In comparison, AT&T added 401,000 postpaid subscribers while Verizon lost 51,000 postpaid subscribers. T-Mobile added more postpaid subscribers than any other carrier in the last quarter, and according to the company, two specific plans are driving about 60% of those new sign-ups. Between April and June, the Un-carrier gained 830,000 new postpaid customers, more than double AT&T's 401,000 new subscriber additions. Verizon, on the other hand, saw a loss of 51,000 postpaid subscribers during the same period. So, what's behind T-Mobile's continued momentum? In addition to network improvements, leading speed test performance, and the rollout of its T-Satellite service, T-Mobile Consumer Group President Jon Freier told Reuters that about 60% of new customers are choosing the company's new Experience More and Experience Beyond plans. Launched in April as replacements for the Go5G Plus and Next plans, the new Experience plans offer enhanced benefits, including more mobile hotspot data and expanded international access. However, the real standout feature is T-Mobile's five-year price lock, which, at least on the face of it, guarantees no rate increases for these plans during that time. They also include free access to T-Satellite, the company's satellite texting service developed in partnership with Starlink, which recently exited beta testing. Beyond the appeal of its new plans, T-Mobile has also made meaningful improvements to its T-Life app, making account management and transactions more convenient for customers. Combine these enhancements with T-Mobile's reputation for competitive pricing, deals, and strong network performance, and it's easy to see why more consumers are making the switch. Have you recently joined T-Mobile? What influenced your decision? Let us know in the comments below.
Tom's Guide
20-07-2025
- Business
- Tom's Guide
T-Mobile vs. Verizon — here's why we updated our pick for the best phone carrier
T-Mobile and Verizon seem to be playing a game of leapfrog when it comes to our best phone carrier rankings. One of the wireless phone service providers will make a change — maybe to its assortment of data plans, maybe to the various perks it offers — and vault ahead of the other in our estimation. Then, the other company will respond, and our ratings will change once again. Well, it's T-Mobile's turn at the head of the line. In our most recent report on phone carriers, the Uncarrier has overtaken Verizon as our pick for the place to turn for your wireless phone service. Picking the best phone carrier boils down to more than just who offers the lowest monthly rate for the most data — though attractively priced cell phone plans are a big part of the discussion. But there's also customer service, coverage and network performance, and the perks that come with getting your service from a specific carrier. At the moment, T-Mobile ticks more of those boxes. Here's why we reshuffled our phone carrier rankings. T-Mobile wouldn't seem to be a likely candidate to climb up the phone rankings after it introduced its Experience More and Experience Beyond plans earlier this year. While certainly fine options for unlimited data, they're on the pricey side — a single line of Experience More costs $85/month while Experience Beyond is $100. You'll find cheaper options at both AT&T and Verizon among the larger carriers. More to the point, the arrival of those new T-Mobile plans came at the expense of some of my favorite offerings at the Un-carrier. Plans like Go5G Plus may still be in operation for existing customers, but you won't see those plans on T-Mobile's website anymore. So how'd T-Mobile pull off its rise up the rankings? I think it comes down to three factors. Experience More and Experience Beyond may be on the pricier end of the spectrum for the best cell phone plans. But they come loaded with perks, starting with a five-year price guarantee, an increasingly popular benefit from phone carriers at a time when prices seem to be rising all around us. But there are other noteworthy perks as well. Looking at just the Experience More plan, you get free subscriptions to Netflix and Apple TV Plus included in your plan. Considering how prices for streaming services seem to constantly be on the rise, it's good to have those folded into your price-locked wireless plan. You get 15GB of high-speed data when you travel in Mexico and Canada and 5GB in 215-plus other countries. And you can upgrade your phone every two years. Perks are even more generous with Experience Beyond, as you'd imagine for the more expensive plan. There, you can upgrade your phone every year. You get larger data allotments when traveling to other countries. And Hulu joins the mix of free streaming services included with your T-Mobile subscription. Earlier this summer, T-Mobile dangled another benefit toward its customers — a year of DoorDash's DashPass, promising no delivery fees and reduced service fees when you order food or groceries. Customers have until August 8 to claim that perk. Current TV ads from T-Mobile make a lot of hay out of the fact that the carrier's network is now rated tops in the country. That's based on findings from third-party test firm Ookla, which says that T-Mobile won its Speedtest Award for best mobile network in the U.S. for testing covering the first two quarters of 2025. Ookla isn't the only testing firm to sing T-Mobile's praises. In Opensignal's January 2025 report on network testing, T-Mobile swept the overall experience categories and also posted wins for 5G download speeds and 5G coverage. (Verizon tops the overall coverage category for Opensignal and shares honors for reliability with T-Mobile.) It's worth noting that a third firm, Rootmetrics, recognizes AT&T as the best overall network, while also praising Verizon's 5G speed and reliability for its report covering the first half of the year. That same report does recognize T-Mobile for having the highest 5G availability among the major carriers. This coming week, T-Mobile throws the switch on its satellite-to-mobile service. Starting July 23, a network of 650-plus satellites will offer texting support when there's no cellular connectivity. The service is supposed to work out of the box with 75% of the devices currently in use on T-Mobile's network. Data-based connectivity follows in October, which is the same month that T-Mobile expands emergency texting to any mobile customer from any carrier who's got a compatible phone. For T-Mobile customers, the service is included on Experience Beyond plans and is a $10/month add-on for other plans. I don't want to give the impression that Verizon's slip down to No. 2 in our rankings reflects any backsliding by that carrier. Really, the rankings change reflects the new things going on at T-Mobile more than anything. Indeed, Verizon remains a formidable contender and is the carrier that I turn to for my wireless service. That's a reflection of how strong Verizon's signal is where I live and work, but there are other factors keeping me in the Verizon fold as well. I like the flexibility of Verizon's unlimited plans, which come in three different tiers starting with the $65/month Unlimited Welcome offering. Unlike T-Mobile, you can mix and match different Verizon plans if you have more than one line, so that some lines can turn to Unlimited Welcome while others enjoy the better perks of either Unlimited Plus or Unlimited Ultimate. I wish Verizon would follow T-Mobile's lead and add complimentary streaming services with its plans. Instead, like other perks, those are $10/month add-ons. The benefit to this approach is that you can drop extras when you don't need them, such as a travel benefit covering data use when you're overseas, that's of little use if you're not on the go. Even at $10/month, these perks save you money, as I'm able to add on the Disney Plus bundle at a $7 savings each month over what I'd pay for that streaming package without Verizon. And, as I noted up above, Verizon gets high marks for its coverage from testing firms. Rootmetrics ranks Verizon tops in most categories surrounding 5G service, while Opensignal says the carrier has the best overall coverage experience in the U.S. The point is, it's a pretty tightly contested fight between the top carriers in our rankings. T-Mobile may be the choice at the moment, but if I know one thing, its rivals will be ready to fire back very soon.
