Latest news with #GovernmentDevelopmentDepartment
Sharjah 24
7 hours ago
- Business
- Sharjah 24
Sharjah launches guides to cut service time by 145 days
Forum held with wide government participation Hanadi Al Muhairi, Director of the Government Development Department at the General Secretariat of the Sharjah Executive Council, announced the launch of the Government Development Forum, held on Tuesday at the Al Jawaher Reception and Convention Centre. The forum brought together more than 400 government employees under the theme "Together... For Better Government Services." It also marked the foundational phase of the Sharjah Program for Improving Customer Experience and Accelerating Government Service Procedures. Launch of seven government service guides In exclusive statements to ' Sharjah 24 ,' Hanadi Al Muhairi confirmed the launch of seven new government service guides aimed at enhancing the customer experience. These guides reflect the achievements of specialised teams who redesigned procedures in participating departments. Improvements included a 145-day reduction in service time, elimination of 135 redundant service touchpoints, and removal of 97 unnecessary government documents. Leadership commitment to human-centered services Al Muhairi emphasised that the forum reflects the Sharjah government's commitment, under the directives of His Highness Sheikh Dr Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, and His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince of Sharjah and Chairman of the Executive Council. The goal is to establish an integrated, human-centered government service system that prioritizes customer satisfaction by accelerating and simplifying service delivery. Future phase focused on digital integration Looking ahead, the Director of the Government Development Department noted that the next phase of the program will include the release of the second edition of the Government Services Guide. It will also focus on boosting interdepartmental connectivity through unified digital platforms to standardize procedures and enhance the digital customer experience.
Sharjah 24
9 hours ago
- Business
- Sharjah 24
SEC hosts forum to enhance customer experience
Guided by leadership's vision The forum reflects the vision of His Highness Sheikh Dr Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, and the directives of His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince, Deputy Ruler of Sharjah, and Chairman of the Executive Council. The leadership aims to place people at the centre of governance and ensure the delivery of integrated, high-quality services. Strong participation and unified vision Over 400 employees from government entities took part, particularly those involved in customer experience development. The forum celebrated the spirit of "One Team", a core value of the Sharjah Customer Experience Improvement Programme, which focuses on four key pillars: Strategic direction, design, development, and delivery. These pillars are supported by regulatory guidelines and unified standards to improve service quality across the government. Leadership remarks and vision Hanadi Ali Al Muhairi, Director of the Government Development Department, opened the forum by highlighting its role in the broader journey of government transformation in Sharjah. She emphasised the importance of aligning services with the community's needs and praised the strategic direction set by the Ruler and Crown Prince of Sharjah. Al Muhairi also stressed the importance of investing in human capital, empowering specialized teams to lead institutional innovation and continuous service improvement through creative thinking and collaboration. Key highlights from the Forum Strategic presentation: From vision to implementation Brigadier General Dr Tariq Jassim Al Midfa delivered a detailed presentation on the strategic direction of the Sharjah Customer Experience Improvement Program. He also reviewed current government development initiatives and introduced an interactive video titled 'The Footprint of Development Leaders in Service Design.' Panel discussion: Collaborative development A panel titled 'How to Participate in the Development Process Together' was moderated by Eng. Majid Al Mazloum and featured Lt. Col. Ahmed Al Matrooshi, Sharjah Police; Jawaher Al Dabbah, Sharjah City Municipality; Eng. Ali Al Muhairi, Planning and Survey Department; and Omar Al Sari, Department of Economic Development. The panel explored shared experiences, service development challenges, and field practices. Key themes included team integration, data-driven decision-making, and customer-centric innovation to elevate service quality and meet public expectations.
