Latest news with #GovernmentDevelopmentDepartment
Gulf Today
21-07-2025
- Business
- Gulf Today
SEC organises workshop to streamline case referrals
As part of the Sharjah Programme to Improve Customer Experience, the General Secretariat of the Executive Council of Sharjah, through its Government Development Department, organised a workshop titled 'Designing and Developing Case Referral Procedures between Government Entities.' The event brought together heads and directors from various Sharjah government departments to enhance internal procedures and establish a unified system for managing and referring social cases. The aim was to ensure seamless coordination and swift, accurate responses between entities by enabling direct integration and complementarity of roles. Part of wider programme to enhance government services: The workshop is part of a series organised under the "Sharjah Programme to Improve Customer Experience," which seeks to develop government services across all entities. The initiative focuses on simplifying procedures and delivering efficient, user-friendly services to improve overall quality of life in the emirate. Two-week event with wide participation The two-week workshop saw participation from nine government bodies, including the Sharjah Social Services Department, the Judiciary Department (Family Reform Centre), Sharjah Police General Command, Districts Affairs Department, Housing Department, Human Resources Department, Sharjah Digital Office, Family Development Administration, and Sharjah Charity Association. More than 30 government employees took part. The sessions focused on analysing current procedures, identifying user challenges, studying beneficiary groups, and reviewing the real-life service experience. Data was analysed to develop improvement scenarios based on benchmarking, leading to the creation of preliminary service prototypes. Unified digital system proposed The workshop addressed key service bottlenecks such as repeated submission of documents to multiple departments, delays in processing requests, and the lack of clear tracking mechanisms or timelines for inter-agency case handling. A future vision for a unified digital system was presented, enabling the electronic transfer of social cases between relevant entities. This system is designed to improve integration and provide a seamless experience for users, allowing them to submit requests to the correct authority using an interactive tool based on a set of tailored guidance questions. This approach aims to reduce misreferrals, avoid duplicated case reviews, and enhance service efficiency and accessibility. Digital tools for efficient service delivery The proposed system would incorporate a suite of digital tools, including login via digital ID, smart search for entities and services, electronic referral submission with full documentation, inter-agency information requests, a dashboard for tracking and categorising referrals, and a portal displaying social data to support case assessment and decision-making. Closing session attended by senior officials The final day of the workshop, held at the Sharjah Archaeology Museum, was attended by key officials including Ahmed Ibrahim Al Mail, Head of the Social Services Department; Judge Saeed Abdullah Al Kalbani, Head of the Family Court; Ahmed Hamad Al Suwaidi, Assistant Secretary-General of the Executive Council; Dr Abdullah Suleiman Al Kabouri, Director of the Districts Affairs Department; Eng. Lamia Obaid Al Shamsi, Director of Sharjah Digital Office; Majid Hamad Al Marri, Director of the Human Resources Department; Eng. Salem Hamid Al Abdouli, Director of the Housing Department; and senior managers and officials from Sharjah Police, Family Development Administration, and Sharjah Charity International. Recently, Sharjah Executive Council held its regular meeting, chaired by Sheikh Sultan Bin Mohammed Bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah, and Chairman of the Council. Sheikh Sultan Bin Ahmed Bin Sultan Al Qasimi, Deputy Ruler of Sharjah and Vice Chairman of the Council, was also present. The meeting took place at the Ruler's Office. During its meeting, the Council discussed a number of topics related to regulating and monitoring the performance of government departments and agencies in the Emirate of Sharjah, as well as legal legislation. It also highlighted the most prominent development plans, which will be reflected in the quality of services provided across the emirate. As part of efforts to strengthen the legislative framework for human resources, the Council approved a draft decree-law on human resources for the Emirate of Sharjah and directed the completion of its legislative process. The Council reviewed the 2024 report by the Sharjah Commerce and Tourism Development Authority, which detailed the Authority's achievements and strategic partnerships. The report included tourism sector performance indicators, local and international promotional efforts, as well as activities in training, tourism standards, and events — all contributing to the local economy, sustainable tourism, and environmental protection.
Sharjah 24
17-06-2025
- Business
- Sharjah 24
Sharjah launches guides to cut service time by 145 days
Forum held with wide government participation Hanadi Al Muhairi, Director of the Government Development Department at the General Secretariat of the Sharjah Executive Council, announced the launch of the Government Development Forum, held on Tuesday at the Al Jawaher Reception and Convention Centre. The forum brought together more than 400 government employees under the theme "Together... For Better Government Services." It also marked the foundational phase of the Sharjah Program for Improving Customer Experience and Accelerating Government Service Procedures. Launch of seven government service guides In exclusive statements to ' Sharjah 24 ,' Hanadi Al Muhairi confirmed the launch of seven new government service guides aimed at enhancing the customer experience. These guides reflect the achievements of specialised teams who redesigned procedures in participating departments. Improvements included a 145-day reduction in service time, elimination of 135 redundant service touchpoints, and removal of 97 unnecessary government documents. Leadership commitment to human-centered services Al Muhairi emphasised that the forum reflects the Sharjah government's commitment, under the directives of His Highness Sheikh Dr Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, and His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince of Sharjah and Chairman of the Executive Council. The goal is to establish an integrated, human-centered government service system that prioritizes customer satisfaction by accelerating and simplifying service delivery. Future phase focused on digital integration Looking ahead, the Director of the Government Development Department noted that the next phase of the program will include the release of the second edition of the Government Services Guide. It will also focus on boosting interdepartmental connectivity through unified digital platforms to standardize procedures and enhance the digital customer experience.
Sharjah 24
17-06-2025
- Business
- Sharjah 24
SEC hosts forum to enhance customer experience
Guided by leadership's vision The forum reflects the vision of His Highness Sheikh Dr Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah, and the directives of His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince, Deputy Ruler of Sharjah, and Chairman of the Executive Council. The leadership aims to place people at the centre of governance and ensure the delivery of integrated, high-quality services. Strong participation and unified vision Over 400 employees from government entities took part, particularly those involved in customer experience development. The forum celebrated the spirit of "One Team", a core value of the Sharjah Customer Experience Improvement Programme, which focuses on four key pillars: Strategic direction, design, development, and delivery. These pillars are supported by regulatory guidelines and unified standards to improve service quality across the government. Leadership remarks and vision Hanadi Ali Al Muhairi, Director of the Government Development Department, opened the forum by highlighting its role in the broader journey of government transformation in Sharjah. She emphasised the importance of aligning services with the community's needs and praised the strategic direction set by the Ruler and Crown Prince of Sharjah. Al Muhairi also stressed the importance of investing in human capital, empowering specialized teams to lead institutional innovation and continuous service improvement through creative thinking and collaboration. Key highlights from the Forum Strategic presentation: From vision to implementation Brigadier General Dr Tariq Jassim Al Midfa delivered a detailed presentation on the strategic direction of the Sharjah Customer Experience Improvement Program. He also reviewed current government development initiatives and introduced an interactive video titled 'The Footprint of Development Leaders in Service Design.' Panel discussion: Collaborative development A panel titled 'How to Participate in the Development Process Together' was moderated by Eng. Majid Al Mazloum and featured Lt. Col. Ahmed Al Matrooshi, Sharjah Police; Jawaher Al Dabbah, Sharjah City Municipality; Eng. Ali Al Muhairi, Planning and Survey Department; and Omar Al Sari, Department of Economic Development. The panel explored shared experiences, service development challenges, and field practices. Key themes included team integration, data-driven decision-making, and customer-centric innovation to elevate service quality and meet public expectations.
