Latest news with #GovernmentDigitalTransformationProgram
Observer
5 days ago
- Business
- Observer
Oman's digital transformation performance up 80%
Muscat - The National Program for Digital Transformation (Tahawul) (2021-2025) has recorded an 80 percent increase in overall performance since its launch until the end of May 2025. The program achieved a 19 percent qualitative leap over its performance recorded at the end of the first half of last year, confirming the effectiveness of the implemented strategies and the levels of progress achieved in organizational and digital structures as an effective tool for leading the digital transformation in the Sultanate of Oman towards a digital government that applies the highest standards of efficiency, speed of implementation, and quality of services. The average readiness of government institutions for digital transformation rose to 81 percent, a seven percent increase over the rate recorded at the end of June 2024. Meanwhile, the readiness of the digital infrastructure in government institutions rose to 86 percent, and procedures for 96 percent of targeted and priority government services were simplified, including 381 services whose procedures were simplified in Manjam's laboratories for simplifying government procedures. 74 percent of targeted and priority government services were digitized. 48 government agencies completed 11,439,542 digital transactions between January and May 2025. 33 advisory and enabling sessions were held in the areas of digital transformation, and 4,100 services were documented and indexed in the digital guide for government services. Dr. Ali bin Amer Al-Shidhani, Undersecretary for Communications and Information Technology at the Ministry of Transport, Communications and Information Technology and Chairman of the Technical Committee for the Government Digital Transformation Program, said that the results and performance indicators of the "Transformation" program reflect the extent of concerted national efforts and the commitment of government institutions to proceed with confident steps towards a promising digital government. He praised the level of institutional integration with the program's vision and objectives, which embodies the ability to keep pace with digital transformations with confident and deliberate steps. Al Shidhani affirmed that the "Transformation" program is moving forward to continue enhancing the efficiency of digital services, improving infrastructure, completing the digitization of more services, and empowering national competencies, in line with an ambitious national direction to build a more innovative future that meets the aspirations of the Sultanate of Oman's renewed renaissance. Among the most notable achievements of the National Government Digital Transformation Program (Tahweel) over the past period is the launch of the unified government services portal, which includes 23 government services for a number of government agencies. The number of portal users reached 35,746, while the number of service requests completed through the portal reached 3,905. The Visual Library section was activated in sign language to support the use of the portal by people with disabilities. The electronic payment gateway (OmanNet) has also been fully operational, contributing to an increase in the volume of electronic payment transactions and reducing the risk of fraudulent transactions. The total number of transactions executed through the platform reached 14.5 million digital transactions during the first quarter of this year. The number of active users of the electronic document and records management system "Wusool" has reached more than 17,000, and the total number of documents created through the system has exceeded 1.5 million, providing services to 20 government entities using the system. The number of digital transactions signed via electronic authentication during the first half of 2025 reached approximately 1,572,638 digital transactions. The number of data records exchanged via the National Electronic Integration Platform during the same period reached 163 million records. More than 90 digital community consultations were conducted to enhance the government's efforts to activate the digital participation approach across various government institutions and governorates in the Sultanate of Oman. It may be noted that the National Government Digital Transformation Program falls under the umbrella of the National Digital Economy Program. The Ministry of Transport, Communications and Information Technology, in coordination with all government agencies, has drawn up a roadmap and an implementation plan for the program spanning the period (2021-2025) to transition to a digital government based on governance principles and the use of emerging technologies to create a future-oriented government agency that provides an integrated digital experience.
Zawya
10-03-2025
- Business
- Zawya
Muscat Governorate ranked in the advanced tier for digital transformation
Following the successful streamlining and digitization of 24 services for beneficiaries, the Government Digital Transformation Program, "Tahawul," has ranked Muscat Governorate in the Advanced Tier for digital transformation. The announcement was made in the program's annual report released recently. Muscat was ranked alongside three other government service entities out of a total of 49 organizations evaluated for their digital transformation performance in the past year. This achievement is a direct result of the governorate's long-term digital transformation strategy, which has been implemented to keep pace with rapid technological advancements across various sectors. His Excellency Sayyid Saud bin Hilal Al Busaidi, Governor of Muscat, expressed his pride in this milestone, stating, "We are proud that Muscat Governorate has been ranked in the Advanced Tier for government digital transformation. This achievement aligns with our contribution to Oman Vision 2040, which places significant emphasis on utilizing the latest technologies to enhance and simplify government services for beneficiaries in municipal sectors. We extend our gratitude to the digital transformation team of Muscat Governorate and Municipality for attaining this level of success. We aspire to provide a pioneering digital transformation experience that sets a benchmark for Oman's future." His Excellency Ahmed bin Mohammed Al Hamidi, Chairman of Muscat Municipality, emphasized the crucial role of comprehensive digital transformation in advancing national development, stating, "With the unprecedented global technological acceleration, digital transformation is no longer a luxury but an urgent necessity to enhance service delivery and provide transparent, reliable channels for beneficiaries of government services. Accordingly, Muscat Municipality adopted a digital transformation strategy early on and has made significant strides in this field. Just last year, the municipality successfully simplified and digitized 24 essential services through its platforms, eliminating the need for physical visits to municipal offices. Beneficiaries can now complete their transactions seamlessly, anytime and anywhere." He further added, "We extend our gratitude to His Excellency the Governor and the digital transformation team for their continuous support of Muscat Municipality in its journey toward comprehensive digital transformation. This journey extends beyond service digitization to include workforce training and fostering a digital work culture to ensure a fully integrated and satisfying experience for municipal service beneficiaries." The 24 services successfully digitized and streamlined in 2024 include, 'Building permit issuance, Certificate of completion for excavation permit deposit refund, Request for street lighting in residential areas, Permit issuance to commence construction, Security deposit refund, Request for a building completion certificate, Permit for additional work inside a commercial establishment, Burial services, Registration and cancellation of lease agreements, Request to host events at municipality-owned venues, Auditing of modern building systems, Tree planting services outside plot boundaries, Registration of requests with the Customer Service Department, Address update services, Soil transportation services, Request for additional copies of blueprints, "Eitimad" Platform, Electronic authentication of lease contracts, "Baladiati" mobile application, Renewal of building permits, Registration of consulting offices, Homogeneous activities service and Complaint service for scrap sales.
Observer
09-03-2025
- Business
- Observer
Muscat ranked in the advanced tier for digital transformation
Following the streamlining and digitization of 24 services for beneficiaries, the Government Digital Transformation Program, "Tahawul," has ranked the Muscat Governorate in the Advanced Tier for digital transformation. The announcement was made in the program's annual report released recently. Muscat was ranked alongside three other government service entities out of a total of 49 organizations evaluated for their digital transformation performance in the past year. This achievement is a direct result of the governorate's long-term digital transformation strategy, which has been implemented to keep pace with rapid technological advancements across various sectors. His Excellency Sayyid Saud bin Hilal Al Busaidi, Governor of Muscat, expressed his pride in this milestone, stating, "We are proud that Muscat Governorate has been ranked in the Advanced Tier for government digital transformation. This achievement aligns with our contribution to Oman Vision 2040, which places significant emphasis on utilizing the latest technologies to enhance and simplify government services for beneficiaries in municipal sectors. We extend our gratitude to the digital transformation team of the Muscat Governorate and Municipality for attaining this level of success. We aspire to provide a pioneering digital transformation experience that sets a benchmark for Oman's future." Ahmed bin Mohammed al Hamidi, Chairman of Muscat Municipality, said the crucial role of comprehensive digital transformation in advancing national development, stating, "With the unprecedented global technological acceleration, digital transformation is no longer a luxury but an urgent necessity to enhance service delivery and provide transparent, reliable channels for beneficiaries of government services. Accordingly, Muscat Municipality adopted a digital transformation strategy early on and has made significant strides in this field. Just last year, the municipality successfully simplified and digitized 24 essential services through its platforms, eliminating the need for physical visits to municipal offices. Beneficiaries can now complete their transactions seamlessly, anytime and anywhere." He added, "We extend our gratitude to His Excellency the Governor and the digital transformation team for their continuous support of Muscat Municipality in its journey toward comprehensive digital transformation. This journey extends beyond service digitization to include workforce training and fostering a digital work culture to ensure a fully integrated and satisfying experience for municipal service beneficiaries." The 24 services successfully digitized and streamlined in 2024 include, 'Building permit issuance, Certificate of completion for excavation permit deposit refund, Request for street lighting in residential areas, Permit issuance to commence construction, Security deposit refund, Request for a building completion certificate, Permit for additional work inside a commercial establishment, Burial services, Registration and cancellation of lease agreements, Request to host events at municipality-owned venues, Auditing of modern building systems, Tree planting services outside plot boundaries, Registration of requests with the Customer Service Department, Address update services, Soil transportation services, Request for additional copies of blueprints, "Eitimad" Platform, Electronic authentication of lease contracts, "Baladiati" mobile application, Renewal of building permits, Registration of consulting offices, Homogeneous activities service and Complaint service for scrap sales.
