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How To Keep Your Cool When Negotiations Heat Up
How To Keep Your Cool When Negotiations Heat Up

Forbes

time3 days ago

  • Business
  • Forbes

How To Keep Your Cool When Negotiations Heat Up

Negotiating One of the reasons negotiations grind to a halt is that one party is playing 'the heavy' and the other party seems at a loss as to how to deal with the situation. In in those moments of hesitation, the heavy gets what they want and the acquiescent party gets little. It does not have to be this way. When dealing with 'a heavy,' it is important to identify the type of person you are dealing with. That is, 'knowing what he'll do to perpetuate his efforts,' writes globally-recognized negotiation expert Dr. Greg Williams. 'This identification process is paramount to the strategies you'll create to combat him. As part of the identification process, you must be attentive to what he says, the words he uses to make his pronouncements. That means you have to listen intently and not be thinking of the rebuttals you'll offer while he's speaking.' [Disclaimer: Dr. Williams is a member of 100 Coaches of which I am also a member.] When dealing with someone who likes to play 'the heavy,' it is important to identify the type of person you are dealing with. That is, 'knowing what he'll do to perpetuate his efforts,' writes globally-recognized negotiation expert Dr. Greg Williams. [Disclaimer: Dr. Williams is a member of 100 Coaches of which I am also a member.] 'This identification process is paramount to the strategies you'll create to combat him. As part of the identification process, you must be attentive to what he says, the words he uses to make his pronouncements. That means you have to listen intently and not be thinking of the rebuttals you'll offer while he's speaking.' Understand your outcome. Knowing what you want to accomplish before you begin negotiating is essential. Keep it front and center as you converse. Do your homework. Find out as much as you can about the person with whom you will be negotiating. Ask questions of people who know them or have dealt with them previously. Read up on tactics they may employ against you. Role play. Stage a give-and-take session with your team members. Consider it practice before the game. Ask others to ask you tough questions, even if it means being insulted. Stay calm. Do not rise to the bait. Take a deep breath and stay focused on the outcome. 'Be vigilant of nonverbal cues,' advises Dr. Williams. 'Nod to display agreement, maintain an open stance to convey approachability, and mirror the opposition's positive gestures. Always give attention to the body language negotiators exhibit, and align your gestures to increase rapport and trust.' Seek common ground. Look past the taunts to find common ground. Express your desire to find solutions that benefit both parties (or all parties). Be the voice of reason. 'Use interest-based negotiation techniques, such as asking open-ended questions to uncover underlying interests and exploring multiple options before settling on one,' says Dr. Williams. 'To do this more effectively, seek to expose the 'why' the other party pursues the outcome they are after. Propose solutions that address all parties' core needs, emphasizing collaboration over competition.' Remain open to discussion. Know when to end a negotiating session, but make it clear that you want to continue exploring ways to work together. There is another solution. Silence. Too often, we become so enamored of our position that we exaggerate it, sometimes to the point of overstatement. Learn the art of the pause. You do not have to keep talking. Silence can be a stealth weapon in your arsenal. Coupling calmness with resolute silence can be masterful. Negotiating with someone who is trying to provoke you is their tactic. It does not have to be yours. Learn how to keep your cool.

Global Payments to sell payroll unit to fintech Acrisure for $1.1 billion
Global Payments to sell payroll unit to fintech Acrisure for $1.1 billion

Business Recorder

time28-05-2025

  • Business
  • Business Recorder

Global Payments to sell payroll unit to fintech Acrisure for $1.1 billion

Global Payments said on Wednesday it would sell its payroll division, Heartland Payroll Solutions, to financial technology firm Acrisure for $1.1 billion, marking the payments company's latest attempt at simplifying its business model. Atlanta, Georgia-based Global Payments has been reviewing its business recently, selling off smaller units to become a pure-play payments processor to clients and improve profitability, which has taken a hit in recent quarters. Last month, the company announced the sale of its issuer solutions unit, which offers card processing and account services, to FIS tab for $13.5 billion as part of a three-way deal. Global Payments had also agreed to sell its medical software business AdvancedMD to investment firm Francisco Partners for $1.13 billion last year. 'This (latest) transaction further sharpens our strategic focus and allows us to amplify investment in the markets and solutions where we are most differentiated,' said Global Payments CEO Cameron Bready. The company intends to use the proceeds from the divestiture of the payroll business to return capital to shareholders. Founded in 1997, Heartland Payroll caters to more than 50,000 clients, including Marathon Petroleum and Burger King, and will be rebranded after the deal closes — expected in the second half of 2025. Global Payments will partner with Acrisure to continue providing human capital management and payroll offerings to its merchant customers. The deal also comes when Acrisure is expanding beyond its core insurance brokerage business. The Grand Rapids, Michigan-based company had raised $2.1 billion at a $32 billion valuation in a Bain Capital-led funding round earlier this month. 'This significant acquisition accelerates our successful transformation into a fully scaled and diversified fintech platform,' said Acrisure CEO Greg Williams. Goldfinch Partners advised Acrisure on the transaction.

Acrisure Acquires Payroll Business from Global Payments for $1.1 Billion to Expand its Fintech Product Offering
Acrisure Acquires Payroll Business from Global Payments for $1.1 Billion to Expand its Fintech Product Offering

Associated Press

time28-05-2025

  • Business
  • Associated Press

Acrisure Acquires Payroll Business from Global Payments for $1.1 Billion to Expand its Fintech Product Offering

GRAND RAPIDS, Mich.--(BUSINESS WIRE)--May 28, 2025-- Acrisure today announced the signing of a definitive agreement to acquire Global Payments' (NYSE: GPN) payroll business, Heartland Payroll Solutions ('Heartland Payroll'), one of the leading payroll and Human Capital Management (HCM) companies in the United States for $1.1 billion. Upon completion of the transaction, Heartland Payroll – which will be rebranded after closing – will significantly expand Acrisure's current payroll and HCM capabilities and advance its mission to become the preeminent fintech solutions provider for millions of small and medium-sized businesses domestically and abroad. 'This significant acquisition accelerates our successful transformation into a fully scaled and diversified fintech platform,' said Greg Williams, Co-Founder, Chairman and CEO of Acrisure. 'We prioritize the needs of our clients and increasingly, that's a tech-oriented solution that streamlines their back-office operations in important verticals like payroll, compliance and billing,' Williams added. 'We're incredibly excited about partnering with the Heartland Payroll team and look forward to growing this business together.' Heartland Payroll currently provides payroll solutions, HCM software, and other business services to more than 50,000 clients. Vince Lombardo will join Acrisure as part of the transaction and serve as the CEO of Heartland Payroll, leading its existing best-in-class management team. 'Acrisure's strategic acquisition of Heartland Payroll marks an exciting milestone for our team and will provide our business with sharper focus, accelerated growth and greater investment,' said Lombardo. 'I'm honored to join Acrisure and work alongside Greg and the incredible team he's built as we continue to build the most comprehensive provider of financial service products for businesses around the world.' Lombardo brings over 20 years of leadership experience in payroll and financial services, most recently as the President of North America Merchant Solutions at Global Payments. Acrisure's full suite of offerings, include insurance, reinsurance, real estate services, cybersecurity defense tools, payroll, and other essential services to small and medium-sized businesses. Acrisure recently announced that it raised $2.1 billion in a funding round led by Bain Capital which saw the company valuation rise to $32 billion, a nearly 40% increase from its previous funding round only three years ago. The purchase of Global Payments' payroll business is expected to close in the second half of 2025, subject to regulatory approvals and customary closing conditions. Skadden, Arps, Slate, Meagher & Flom LLP and Kirkland & Ellis LLP served as legal counsel, and Schulte Roth & Zabel LLP served as regulatory counsel, each on behalf of Acrisure. Goldfinch Partners served as an advisor to Acrisure on the transaction. About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 23 countries. And this is just the beginning. To learn more, visit View source version on CONTACT: Media Contact: Kate Dillon 646-818-9115 [email protected] KEYWORD: MICHIGAN UNITED STATES NORTH AMERICA INDUSTRY KEYWORD: PROFESSIONAL SERVICES TECHNOLOGY INSURANCE SOFTWARE FINANCE FINTECH BANKING SOURCE: Acrisure Copyright Business Wire 2025. PUB: 05/28/2025 07:11 AM/DISC: 05/28/2025 07:10 AM

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