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Times of Oman
4 days ago
- Business
- Times of Oman
Oman CX Forum & Awards 2025: Highlights Oman's Commitment to Customer Experience Excellence
Oman's growing focus on customer-centric business practices came into focus at the Oman CX Forum & Awards 2025, held on May 28 at the St. Regis Al Mouj Muscat Resort. The prestigious event, presented by Infoline and organised by Muscat Media Group — publishers of Times of Oman and Shabiba — in collaboration with Gulf Leaders Circle, brought together more than 250 business leaders, C-level executives and customer experience (CX) professionals from across Oman and beyond. His Highness Mohammed Bin Salim Al Said graced the occasion as the Chief Guest. In his welcome address, Fadi Kattar, COO of Muscat Media Group, emphasised the uniqueness of the event, stating, 'The Oman CX Forum 2025 — the first of its kind in Oman — has brought together CX experts from Oman, Saudi Arabia, UAE, Egypt, India and the USA to share insights, spark innovation and elevate standards, and explore how digital transformation, service design and empathy can unlock more inclusive and impactful experiences for everyone we serve.' Backed by key partners such as Tadoom (Strategic Partner), Bahwan Cybertek (Digital Transformation Partner), and Jindal Steel Sohar (Support Partner), the forum explored how businesses in Oman can transform and enhance their CX strategies in an increasingly digital and competitive landscape. The event featured participation from over 80 companies across diverse sectors including banking, insurance, retail, telecom, automotive, utilities, FMCG, consumer electronics, food & beverages, tourism, manufacturing and real estate, etc. The Forum offered deep insights through a series of powerful presentations by CX thought leaders. Muadh Al Omairi, Vice President – Commercial at Infoline, spoke on the topic: 'The New Currency of Business'. Dr. Hazem El Nadi, Senior Vice President - Business Development – MENA at COPC, delivered a compelling session on 'The Silent Advantage: How Proactive CX Service Journeys Beat Reactive Support.' This theme was echoed by Dr. Emmanuel Manyonganise, Head of Customer Experience & Digital Transformation at Bank Albilad, who spoke on the topic: 'The Evolution of CX towards Hyper-Personalisation and the Use of AI in CX'. Navin Prasad Durgaprasad, Executive Vice President and Global Head of Experience at Bahwan CyberTek, delivered an insightful session titled 'Spirit of the Moment – A CX Meets AI Story'. Alex Rodriguez, Creative Director & Head of AI Creative Content at Saatchi & Saatchi, UAE, explored the future of brand engagement in his talk on 'The Future of Creative Content: How AI is Redefining Brand-Customer Relationships.' Other notable speakers included Tanmay Sahoo, President & IMEA Area Leader at Novulis, who discussed 'Future-Proofing CX with AI-Enabled Business Apps,' and Nour Taher, Co-Founder & CEO of Intella, who addressed the blending of emotional intelligence and automation in her presentation on 'Humanizing Automation.' A panel discussion on the topic 'Beyond Expectations: Designing CX Strategies for a Digital-First World' brought together key industry experts including Muadh Al Omairi, Infoline; Vanessa Humphrey, VP Strategy & Partnerships, Tadoom; Hawra Fida, Head of Customer Experience, Al Mouj Muscat; Dr. Hazem El Nadi, COPC; Ammar Askari, Head of Customer Experience, Bank Dhofar; and Eng. Asim Al Zadjali, Business Consultant. The moderation was done by Ahmed Khalifa, Head of Customer Experience, Oman Data Park. The event culminated in the Oman CX Awards 2025, which honoured top brands in over 25 categories based on nationwide consumer voting. Winners received the Times of Oman Best Brand in Customer Experience Award. In addition, nine exceptional organisations and professionals were felicitated for their role in advancing CX innovation in the Sultanate. The Oman CX Forum & Awards 2025 marked a significant step in the nation's journey towards a more service-focused, experience-driven business environment, setting the tone for future advancements in customer experience excellence.
Zawya
06-05-2025
- Business
- Zawya
Oman CX Forum 2025 to drive conversation on the future of companies
Muscat: Oman's growing focus on customer-centric business strategies will take centre stage later this month as the Oman CX Forum 2025 brings together industry leaders, innovators and decision-makers at the St. Regis Al Mouj Muscat Resort on May 28. Organised by Muscat Media Group in collaboration with Gulf Leaders Circle (GLC) and presented by Infoline, the forum will gather over 200 senior professionals from across sectors to explore how companies in Oman can elevate their customer experience (CX) strategies in an increasingly digital and competitive landscape. With customer expectations rapidly evolving, the event promises timely and actionable insights from a high-profile lineup of speakers, including CX heads, strategists and solution providers. Attendees will engage with key themes such as the integration of AI and automation in service delivery, personalisation of the customer journey, loyalty-building strategies, and the use of data to drive CX outcomes. Discussions will also focus on embedding a customer-first mindset across organisations, empowering front-line teams, enhancing emotional connections with consumers, and delivering high-impact service experiences. These conversations will be especially relevant to professionals from banking, insurance, retail, telecom, utilities, FMCG, healthcare, tourism, hospitality, education, and real estate—sectors where customer experience is increasingly seen as a key differentiator. A highlight of the event will be the Oman CX Awards 2025, where leading brands across 35 product and service categories will be recognised based on nationwide consumer voting. Winners will receive the prestigious Times of Oman Best Brand in Customer Experience Award. The evening will also honour select CX professionals for their role in advancing customer-centric practices in the Sultanate. Ahmed bin Essa Al Zedjali, CEO of Muscat Media Group, emphasised the strategic relevance of the forum: 'Customer experience is no longer a support function—it is now central to brand reputation and long-term success. The Oman CX Forum 2025 will not only celebrate those getting it right but will also serve as a platform for meaningful dialogue on how organisations in Oman can enhance the way they engage, serve and retain their customers.' The event is set to offer a valuable platform for networking, knowledge-sharing and recognising excellence, making it a must-attend for businesses looking to stay ahead in the CX space. © Muscat Media Group Provided by SyndiGate Media Inc. (
Times of Oman
05-05-2025
- Business
- Times of Oman
Oman CX Forum 2025 to drive conversation on the future of customer experience
Muscat: Oman's growing focus on customer-centric business strategies will take centre stage later this month as the Oman CX Forum 2025 brings together industry leaders, innovators and decision-makers at the St. Regis Al Mouj Muscat Resort on May 28. Organised by Muscat Media Group in collaboration with Gulf Leaders Circle (GLC) and presented by Infoline, the forum will gather over 200 senior professionals from across sectors to explore how companies in Oman can elevate their customer experience (CX) strategies in an increasingly digital and competitive landscape. With customer expectations rapidly evolving, the event promises timely and actionable insights from a high-profile lineup of speakers, including CX heads, strategists and solution providers. Attendees will engage with key themes such as the integration of AI and automation in service delivery, personalisation of the customer journey, loyalty-building strategies, and the use of data to drive CX outcomes. Discussions will also focus on embedding a customer-first mindset across organisations, empowering front-line teams, enhancing emotional connections with consumers, and delivering high-impact service experiences. These conversations will be especially relevant to professionals from banking, insurance, retail, telecom, utilities, FMCG, healthcare, tourism, hospitality, education, and real estate—sectors where customer experience is increasingly seen as a key differentiator. A highlight of the event will be the Oman CX Awards 2025, where leading brands across 35 product and service categories will be recognised based on nationwide consumer voting. Winners will receive the prestigious Times of Oman Best Brand in Customer Experience Award. The evening will also honour select CX professionals for their role in advancing customer-centric practices in the Sultanate. Ahmed bin Essa Al Zedjali, CEO of Muscat Media Group, emphasised the strategic relevance of the forum: 'Customer experience is no longer a support function—it is now central to brand reputation and long-term success. The Oman CX Forum 2025 will not only celebrate those getting it right but will also serve as a platform for meaningful dialogue on how organisations in Oman can enhance the way they engage, serve and retain their customers.' The event is set to offer a valuable platform for networking, knowledge-sharing and recognising excellence, making it a must-attend for businesses looking to stay ahead in the CX space.
Times of Oman
05-03-2025
- Business
- Times of Oman
Shabiba Forum 2025: Empowering Omani Youth to Shape the Future
MUSCAT: The Shabiba Forum 2025, Oman's premier youth-focused platform, is dedicated to empowering young minds through open dialogue, innovation, and collaboration. Serving as a catalyst for meaningful change, the forum bridges the gap between youth aspirations and national development goals. Set to take place on May 21, 2025, this dynamic event will bring together over 250 next-generation leaders, industry experts, and policymakers for insightful discussions on Oman's socio-economic future. Through thought-provoking conversations, interactive sessions, and strategic networking, the Shabiba Forum aims to inspire action and drive impactful solutions for the nation's youth and the broader economy. Organised by Muscat Media Group, Shabiba, and Gulf Leaders Circle, with Times of Oman & Al Shabiba as media partners and Manzana as the event partner, this dynamic platform is dedicated to fostering open discussions, innovative solutions, and actionable insights that will empower Omani youth to drive progress and shape the nation's future. What to Expect The Shabiba Forum 2025 will feature an exciting lineup of keynote speeches, expert panel discussions, and interactive conversations focused on shaping Oman's future. Attendees will gain valuable insights on critical topics, including Omani Youth & Vision 2040, which explores strategies for preparing future leaders and the workforce, and Entrepreneurship & Innovation, emphasising the role of young entrepreneurs in job creation. Discussions will also cover Omanisation in the Digital Age, highlighting new skills and career opportunities, as well as Sustainability & the Green Economy, addressing job creation in a rapidly evolving market. Additionally, sessions will focus on Bridging the Skills Gap, aligning education with industry needs, and Expanding Oman's Startup Ecosystem, tackling challenges and opportunities for young entrepreneurs. Another key theme will be Corporate Mentorship & Leadership Development, empowering the next generation of professionals through mentorship and career guidance. Who Can Attend? The Shabiba Forum 2025 is designed for young Omanis (18-35) who aspire to be entrepreneurs, innovators, and industry leaders, as well as business executives, corporate mentors, and decision-makers seeking to support youth development. The forum will also bring together government officials and policymakers working on initiatives for youth empowerment, alongside investors, venture capitalists, and financial institutions looking to support emerging talent and startups. Academics, educators, and training experts focused on shaping the future workforce will also find value in the discussions. Additionally, SMEs and business owners invested in driving youth employment and economic growth are encouraged to participate in this transformative event. Be part of this exciting event that will redefine opportunities for Omani youth. For more details, contact: Anand Iyer – [email protected] | +968 99219268 Kalpesh Adhia – [email protected] | +968 95511335 Muna Al Zadjali – [email protected] | +968 9399 3334
Zawya
05-03-2025
- Business
- Zawya
Oman is set to host DLIVE 2025: Shaping the future of digital innovation
Muscat: Oman is set to host DLive 2025, the region's premier platform for AI, Blockchain, IoT, Automation, and Digital Transformation. Bringing together visionary leaders, tech pioneers, investors, and government officials, the event will explore cutting-edge innovations driving business success, economic growth, and digital transformation across industries. The event is organised by Muscat Media Group and Gulf Leaders Circle with Times of Oman and Al Shabiba as the media partners and Manzana as the event partner. As part of this transformative event, the DLive Awards 2025 will recognise trailblazing individuals, groundbreaking innovations, and leading organisations shaping the future of technology. These awards honour excellence in digital transformation, automation, fintech, cybersecurity, and beyond, inspiring the next wave of industry advancements. Why DLive Matters With technology at the core of economic progress, DLIVE 2025 serves as a catalyst for innovation, investment, and collaboration. The event will feature: Inspiring Talks & Panels – Learn from top tech and business leaders. Powerful Networking – Connect with key decision-makers, industry experts, and investors. DLIVE Awards – Celebrating innovation and leadership in digital transformation The DLive Awards: Recognising Excellence in Innovation Aligned with Oman's Vision 2040, the DLiveAwards 2025 celebrate the visionaries and innovators shaping a knowledge-based economy through technological advancements. Categories include: AI & Automation Excellence Blockchain & Fintech Innovation Smart Infrastructure & IoT Leadership Cybersecurity & Data Privacy Pioneer E-commerce & Digital Retail Excellence HealthTech & Telemedicine Advancement Sustainability Through Technology Human-Centered AI & Ethics Leadership Robotics & Industry 4.0 Transformation Education & Digital Skills Development The DLive Awards don't just recognize achievements—they inspire the future. By celebrating those driving digital transformation, these awards help accelerate technological progress, economic growth, and industry-wide evolution. For nominations, sponsorship, or event details, contact: Sanjeev Rana – | +968 97221630 Emna Ben Slimane – | +968 94797919 © Muscat Media Group Provided by SyndiGate Media Inc. (
