Latest news with #HakobAstabatsyan
Business Insider
5 hours ago
- Business
- Business Insider
Synthflow AI is bringing 'conversational' voice agents to call centers. Read the pitch deck that it used to raise $20 million.
The Berlin-based startup's platform lets enterprise customers create and deploy AI voice agents without coding expertise. Companies can customize those agents to handle simple inquiries, customer support, and follow-up with actions like appointment scheduling. "You can think of Synthflow as a voice AI platform on a no-code basis that allows businesses to very easily and quickly build and deploy voice AI agents," Hakob Astabatsyan, cofounder of Synthflow, told Business Insider. Astabatsyan said his startup's tech can replace traditional automated call menus, in which users press buttons to select options. Instead, Synthflow's technology is built on large language models that can have "real-time contextual conversations," Astabatsyan said. In a demo video seen by BI, an AI agent answers a call from a customer seeking a car insurance quote. The AI agent asks for the customer's details in a relaxed, conversational tone before transferring to a human operator. Astabatsyan said the AI agent's responses come in under 400 milliseconds, which matches the human brain's processing speed for conversations. Astabatsyan founded Synthflow in 2023 with Albert Astabatsyan and Sassun Mirzakhan-Saky. The startup says it now has over 1,000 enterprise clients, often in call centers, in areas such as finance, healthcare, and education. It also offers its tech on a white-label basis and can integrate into a company's existing telephony system. Voice has become a key battleground among AI startups, with companies like ElevenLabs and PolyAI also raising millions in capital to develop AI for call centers. Astabatsyan said that fundraising for AI startups is "definitely not easy" because the expectations are "very, very high." He added that investors expect AI startups to grow "two times faster" than benchmarks from a few years ago. Synthflow's Series A round, which was led by Accel with participation from Atlantic Labs and Singular, brings the startup's total funding to $30 million. Synthflow plans to use the fresh funding to open a new US office and invest in developing its agent platform. Synthflow pitch deck Synthflow AI pitch deck Synthflow AI pitch deck
Business Insider
6 hours ago
- Business
- Business Insider
Synthflow AI is bringing 'conversational' voice agents to call centers. Read the pitch deck that it used to raise $20 million.
Synthflow, a startup that has built AI voice agents that can hold "natural-sounding" phone conversations with customers, has raised $20 million in funding. The Berlin-based startup's platform lets enterprise customers create and deploy AI voice agents without coding expertise. Companies can customize those agents to handle simple inquiries, customer support, and follow-up with actions like appointment scheduling. "You can think of Synthflow as a voice AI platform on a no-code basis that allows businesses to very easily and quickly build and deploy voice AI agents," Hakob Astabatsyan, cofounder of Synthflow, told Business Insider. Astabatsyan said his startup's tech can replace traditional automated call menus, in which users press buttons to select options. Instead, Synthflow's technology is built on large language models that can have "real-time contextual conversations," Astabatsyan said. In a demo video seen by BI, an AI agent answers a call from a customer seeking a car insurance quote. The AI agent asks for the customer's details in a relaxed, conversational tone before transferring to a human operator. Astabatsyan said the AI agent's responses come in under 400 milliseconds, which matches the human brain's processing speed for conversations. Astabatsyan founded Synthflow in 2023 with Albert Astabatsyan and Sassun Mirzakhan-Saky. The startup says it now has over 1,000 enterprise clients, often in call centers, in areas such as finance, healthcare, and education. It also offers its tech on a white-label basis and can integrate into a company's existing telephony system. Voice has become a key battleground among AI startups, with companies like ElevenLabs and PolyAI also raising millions in capital to develop AI for call centers. Astabatsyan said that fundraising for AI startups is "definitely not easy" because the expectations are "very, very high." He added that investors expect AI startups to grow "two times faster" than benchmarks from a few years ago. Synthflow's Series A round, which was led by Accel with participation from Atlantic Labs and Singular, brings the startup's total funding to $30 million. Synthflow plans to use the fresh funding to open a new US office and invest in developing its agent platform. BI got a look at the 10-slide pitch deck it used to secure the fresh funding. Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI Synthflow AI
Bloomberg
9 hours ago
- Business
- Bloomberg
Bloomberg Daybreak: Europe 06/25/2025
Bloomberg Daybreak Europe is your essential morning viewing to stay ahead. Live from London, we set the agenda for your day, catching you up with overnight markets news from the US and Asia. And we'll tell you what matters for investors in Europe, giving you insight before trading begins. Today's guests: Vincent Policard, KKR, Partner & Co-Head of European Infrastructure; Tineke Frikkee, W1M, UK Equity Research Head; Hakob Astabatsyan, Synthflow AI, Fo-Founder & CEO (Source: Bloomberg)
Business Wire
12 hours ago
- Business
- Business Wire
Synthflow AI Raises $20M to Transform the $168B Global Conversational AI Market With Enterprise AI Voice Agents
BERLIN--(BUSINESS WIRE)-- Synthflow AI, the voice AI platform for automated phone calls, today announced a $20M Series A investment round to drive the next wave of enterprise adoption for AI voice agents. The round is led by Accel, with participation from existing investors Atlantic Labs and Singular. This follows the company's seed round last year, bringing the total funding to $30M. The new capital will support global expansion, including the opening of a new office in the US, and accelerate development of its best-in-class voice AI agent platform. After decades of slow progress, voice AI technology is at a turning point. Recent breakthroughs have made it viable for enterprises to deploy AI voice agents at scale across a wide range of use cases. From customer service to appointment scheduling and lead qualification, these agents can transform global operations, delivering exceptional support at a fraction of the cost. For contact centers and business process outsourcing (BPO) companies that dominate the $159B US customer service market, this shift presents a major growth opportunity, driven by always-on voice agents that deliver natural conversations. Until now, deploying this technology while standing out in an increasingly crowded space has been a challenge, demanding deep AI expertise, specialized teams, inflated budgets, and drawn-out onboarding. Founded in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs. Designed for non-technical users, Synthflow AI's white-label voice agents require zero code, are highly customizable, and can handle everything from simple inquiries to complex workflows including customer support, appointment scheduling, inbound lead qualification, AI-to-human call transfers, and collecting and sharing real-time information at scale. With over 200 integrations across calendars, CRMs and telephony systems, Synthflow AI can be implemented rapidly and cost effectively, a contrast to the typical six-month onboarding required by legacy vendors. Synthflow AI's pioneering AI Voice Operating System (OS) is built to be indistinguishable from a human voice, offering the best-in-class quality, low latency, and high reliability. It can handle complex, high-value use cases with no human intervention. Since its seed round in 2024, Synthflow AI has expanded its R&D team to further boost product performance and has rapidly scaled to integrate with BPO providers and contact centers worldwide. Synthflow AI agents have already delivered measurable impact: Over 5 million hours of contact center operations saved 35% more calls answered compared to non-AI operators 45 million calls handled with a 99.9% uptime Hakob Astabatsyan, co-founder and CEO of Synthflow AI, said: 'Businesses and their customers are becoming increasingly comfortable communicating with AI agents. Our mission at Synthflow AI is to make high-quality, low-cost AI voice agents more accessible to improve customer services everywhere. The BPO and contact center market represents a massive opportunity for us, and we're already experiencing significant growth in this sector thanks to the simplicity of our no-code platform and the reliability and quality of our AI voice agents. This funding will help us accelerate this growth and scale our product so that we can continue pioneering Voice AI technology globally.' Luca Bocchio, Partner at Accel, said: 'Voice AI is at a real inflection point, voice agents have been improving rapidly and have never been more cost effective to deploy. The Synthflow AI team is seizing the moment from legacy players by making this technology more accessible. The market opportunity for deploying voice agents in traditional customer support use cases is vast and, as infrastructure continues to evolve and AI capabilities improve further, new emerging use cases in areas such as healthcare, financial services, education and more will continue to open up. Hakob and the team's technical expertise and momentum so far have been impressive. We're delighted to be investing in their vision and joining the journey ahead.' For more information about Synthflow AI, visit About Synthflow AI Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. A G2 Grid Leader for AI Agents, Synthflow helps mid-market and enterprise companies manage routine calls to save teams time and resources without increasing headcount. Backed by Accel and trusted by over 1,000 customers, its growth reflects a broader industry shift toward sophisticated and accessible conversational AI in a global market projected to reach $168.2 billion. About Accel Accel is a global venture capital firm that is the first partner to exceptional teams everywhere, from inception through all phases of private company growth. Atlassian, Bumble, Celonis, CrowdStrike, Deliveroo, Fiverr, Freshworks, Miro, Qualtrics, Scale, Segment, Slack, Spotify, Supercell, and UiPath are among the companies Accel has backed over the past 40+ years. We help ambitious entrepreneurs build iconic global businesses. For more, visit
Yahoo
18 hours ago
- Business
- Yahoo
How Synthflow AI is cutting through the noise in a loud AI voice category
The conversational AI market has exploded since ChatGPT was released in November 2022 and is predicted to grow into a nearly $50 billion global industry by 2031, according to MarketsAndMarkets. Synthflow AI is just one of many companies building in this space that hopes to stand out from the pack because of its focus on being enterprise-grade and easy to set up. Berlin-based Synthflow is a no-code platform that lets enterprises build and deploy customized white-labeled voice AI customer service agents. The company, which launched in 2023, has amassed more than 1,000 customers and has handled more than 45 million calls. The startup's voice agents are both HIPAA and GDPR compliant and can be plugged into more than 200 integrations with other enterprise platforms including Salesforce, Twilio, and HubSpot, among others. Hakob Astabatsyan, co-founder and CEO, told TechCrunch that he and his co-founders, Albert Astabatsyan, now CPO, and Sassun Mirzakhan-Saky, now CTO, started messing around with OpenAI's ChatGPT API back in early 2023 to find potential ways to build no-code business applications on top of the AI model. They started with a text-to-text AI bot and then tried to build a voice bot. When they realized how much harder voice was, they got excited about the potential. 'We realized, oh my god, voice is really complicated, right? To actually make AI speak in real time like we do, having this 400 milliseconds latency, and handling interruptions, it turned out to be like such a complicated task,' Astabatsyan said. 'We fell in love with this problem, and we said, look, we're gonna work only on voice bots from now on.' The group formed Synthflow and spent the rest of 2023 building and launched its first version of the product at the beginning of 2024 before releasing an enterprise-grade version of the tech at the end of the year. The company grew 15x last year and has seen over 90% retention from its enterprise customers, according to Astabatsyan. 'We process 5 million calls monthly,' he said. 'Last year, it was like, I don't know, 1 million, 2 million, and and then we started growing very quickly. This is where Synthflow started really getting better and better because we had this velocity.' The startup also recently raised a $20 million Series A round led by Accel with participation from existing investors Atlantic Labs and Singular. Astabatsyan said the company raised this recent round so that it could expand its team, boost research and development, and open its first U.S. office in an undecided location. Luca Bocchio, a partner at Accel, told TechCrunch that the Accel team had been tracking Synthflow since it started developing its first product. What stood out to Bocchio was the founding team's drive and its early push into building enterprise-friendly integrations. 'This team has [had] really strong views since the getgo about creating more depth with the technology and extensive integrations across CRMs, across tools enterprises may use to really provide enterprise-grade compliance,' Bocchio said. Regardless of the company's traction, conversational AI seems poised to be a tough category. There are numerous other companies building in the space including Bret Taylor's Sierra, which has raised $285 million in VC money, and Bland AI, which has raised more than $50 million in venture funding, to name a couple. 'AI is moving so fast, and sometimes things happen faster than you would expect,' Astabatsyan said. 'But for us, it's very clear. We're at this stage where, I would say, [we're] in a post-product-market-fit era, where we know who our customers are. We have a pretty clear idea what's our product roadmap, and where we want to be in the next three to five years.'
