Latest news with #HamdanFlag
Hi Dubai
12-05-2025
- Business
- Hi Dubai
General Directorate of Identity and Foreigners Affairs Wins Hamdan Flag for Service Excellence
The General Directorate of Identity and Foreigners Affairs has been awarded the prestigious Hamdan Flag by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, in recognition of its outstanding delivery of proactive, integrated services under Dubai's Services 360 policy. The award was announced at the annual ceremony of the Hamdan bin Mohammed Programme for Government Services, which celebrates innovation and excellence in public service across the emirate. The directorate was honoured for putting service users at the centre of its operations, exemplifying the one-government approach that defines Dubai's service model. So far, 997 services have been redesigned under the Services 360 policy, leading to AED2.3 billion in customer savings and AED1.6 billion in government savings. Key improvements include major reductions in wait times, paperwork, and service processing durations. In addition to the Hamdan Flag, Dubai Customs received the Best Pioneering Initiative award for its Cross-Border e-Commerce project, while Dubai Police was recognised for Best Digital City Experience for its Ahsan Allah Aza'akum initiative. The Roads and Transport Authority earned the highest customer trust score for the second year in a row. H.H. Sheikh Hamdan praised the achievements as a reflection of Dubai's unified, future-focused governance model, noting that the awards celebrate services that create measurable value for residents and businesses. The programme is overseen by the Dubai Model Centre and evaluated against criteria including impact, innovation, integration, and sustainability. News Source: Emirates News Agency
Gulf Today
10-05-2025
- Business
- Gulf Today
Dubai's unified service model drives govt excellence, improves people's lives: Hamdan
Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai awarded the Hamdan Flag to the General Directorate of Identity and Foreigners Affairs, recognising its outstanding achievement in applying the Services 360 policy and delivering integrated, proactive services that anticipate future needs. "Guided by the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, our government services not only meet expectations-they anticipate them. Services 360 is not a procedural enhancement; it is a comprehensive approach that strengthens the partnership between government, business, and society. It transforms data and digital integration into a seamless, human-centric experiences," Sheikh Hamdan said. "To date, 997 government services have been redesigned under the Services 360 policy, saving Dhs2.3 billion for customers and AED1.6 billion for government entities. These results are testament to Dubai's unified approach to service transformation. I am proud of the teams who have improved public services through collaboration and integration. Every entity that has contributed to this effort is part of Dubai's story of excellence." The General Directorate of Identity and Foreigners Affairs was recognised for placing the service user at the heart of every experience, embodying the one-government spirit that characterises Dubai's public service model. Sheikh Hamdan added: "The Hamdan Flag is awarded for real-world impact. I congratulate the General Directorate of Identity and Foreigners Affairs for transforming its services into a model of efficiency, foresight and customer value." Sheikh Hamdan also congratulated Dubai Customs for winning Best Pioneering Initiative, and Dubai Police for winning the Best Digital City Experience. The Roads and Transport Authority achieved the highest customer trust score for the second consecutive year. Sheikh Hamdan hailed the beginning of a new phase of public service excellence, commending every shortlisted entity for its contribution. The winners were announced during the annual awards ceremony of the Hamdan Bin Mohammed Programme for Government Services, organised by the Dubai Model Centre under the General Secretariat of The Executive Council. The event was held in the presence of Sheikh Ahmed Bin Mohammed Bin Rashid Al Maktoum, Second Deputy Ruler of Dubai and Deputy Chairman of The Executive Council, and Sheikh Ahmed Bin Saeed Al Maktoum, Chairman of the Dubai Civil Aviation Authority and Deputy Chairman of The Executive Council. The second phase of the Services 360 policy resulted in direct savings of Dhs2.3 billion for customers and Dhs1.6 billion for government entities, a 93% reduction in waiting times and the number of required visits, a 63% reduction in service requirements, a 59% cut in processing time, and a 56% overall reduction in service completion time. The nine finalists selected for the Hamdan Flag from 27 government entities, were: Dubai Electricity and Water Authority, Community Development Authority, Roads and Transport Authority, General Directorate of Identity and Foreigners Affairs-Dubai, Dubai Municipality, Dubai Police, Department of Economy and Tourism, Dubai Customs, and Mohammed Bin Rashid Housing Establishment. Dubai Customs received the Best Pioneering Initiative Award for its Cross-Border e-Commerce project, which enhances service efficiency and positions Dubai as a leading global hub for e-commerce through real-time customs clearance and pre-emptive solutions. Dubai Police was awarded the Best Digital City Experience for the Ahsan Allah Aza'akum initiative, digitising death related procedures for UAE citizens in Dubai (phase one), developed in partnership with key entities including the Dubai Electricity and Water Authority, Dubai Municipality, the Dubai Health Authority, the Community Development Authority, the Roads and Transport Authority, Dubai Civil Defence, and the Ministry of Health and Prevention. The initiative will expand in its second phase to include other population in the Digital City Experience category included: digitalisation of land grants and exchange (Mohammed Bin Rashid Housing Establishment), electric vehicle driving experience (Dubai Electricity and Water Authority), vehicle licensing (Roads and Transport Authority), and digitising death related procedures for UAE citizens in Dubai (Dubai Police). The Roads and Transport Authority was honoured for achieving the highest customer trust score for the second year in a row, underscoring the government's commitment to service excellence. The Hamdan Bin Mohammed Programme for Government Services follows a rigorous evaluation by the Dubai Model Centre and international experts, based on five core criteria: results and impact, whole-of-government approach, innovation, service culture, and sustainability. Residents also participated in customer feedback, reinforcing the customer's role in shaping future services. Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai, said: "The results of the Services 360 policy reflect the strength of Dubai's governance model, where the leadership's vision is translated into measurable, real-world outcomes. The Hamdan Flag celebrates government entities that create tangible improvements in people's lives, led by proactive design, institutional integration, innovation, and a commitment to exceeding public expectations." Hamad Al Mansoori, Director General of the Digital Dubai Authority said: "The new addition of the 'Digital City Experiences' category within the Hamdan Bin Mohammed Programme for Government Services reflects a genuine translation of cross-entity integration and unified government efforts under a shared vision to enhance quality of life in Dubai. Dubai Police's recognition in this category marks a new milestone in its journey and reaffirms its commitment to delivering seamless, customer-centric digital experiences that are both efficient and innovative." Dr. Hazza Khalfan Al Nuaimi, Assistant Secretary General for Excellence and Government Services Sector at the General Secretariat of The Executive Council of Dubai, said: "The Hamdan Bin Mohammed Programme for Government Services has become a comprehensive framework for designing, delivering, and assessing government services. The Hamdan Flag represents more than recognition-it marks the transformation of strategic ambition into operational excellence." Eman Al Suwaidi, Director of Assessment and Studies, General Secretariat of The Executive Council, said: "This year saw a marked improvement in proactive, integrated services across entities. The programme encourages continuous innovation, helping government entities redefine the customer journey using data, co-design, and digital collaboration." WAM
Sharjah 24
10-05-2025
- Business
- Sharjah 24
Hamdan bin Mohammed: Unified service model boosts gov. excellence
Leadership-driven transformation Speaking at the awards ceremony, Sheikh Hamdan emphasised that the Services 360 initiative reflects the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum. He noted that the policy goes beyond procedural enhancements, representing a comprehensive, human-centric transformation that strengthens collaboration between government, business, and society. The initiative has already led to significant cost savings for both customers and government entities, while redefining service experiences across Dubai. Celebrating a culture of innovation The General Directorate of Identity and Foreigners Affairs was praised for placing users at the core of its service model, reflecting Dubai's commitment to a unified government approach. Sheikh Hamdan congratulated the team for transforming its operations into a model of foresight, efficiency, and value for the public. In addition to the Hamdan Flag, several other government entities were recognised for their contributions. Dubai Customs received the award for Best Pioneering Initiative for its work in streamlining cross-border e-commerce through real-time customs clearance and proactive solutions. Dubai Police was honoured for delivering the Best Digital City Experience through a new initiative that digitises procedures related to death, developed in partnership with multiple government entities. The Roads and Transport Authority was acknowledged for achieving the highest level of customer trust for the second year in a row. Impact of services 360 policy The Services 360 policy has brought about major improvements in government service delivery. It has reduced wait times, minimised the number of visits required, simplified service requirements, and significantly shortened processing and completion times. These outcomes highlight the effectiveness of Dubai's strategic approach to unified, data-driven governance. Recognition of top performing government entities A diverse group of government organisations were shortlisted for the Hamdan Flag based on their efforts in service transformation. These included authorities in energy and water, community development, housing, policing, tourism, customs, and municipal services. Each demonstrated strong alignment with the core principles of the Services 360 policy and a commitment to improving the lives of Dubai's residents. Advancing Digital City Experiences The award for Best Digital City Experience focused on groundbreaking initiatives in digital transformation. Dubai Police stood out for its comprehensive approach to streamlining citizen services. Other finalists in this category included projects in land grant digitalisation, electric vehicle services, and vehicle licensing — all reflecting the drive toward a more connected and efficient digital ecosystem. Endorsements from government leaders Key government leaders praised the continued progress of Dubai's service transformation. Abdulla Mohammed Al Basti described the Services 360 policy as a clear reflection of strong governance that turns visionary leadership into tangible outcomes. Hamad Al Mansoori highlighted the introduction of the Digital City Experience category as a significant step in showcasing cross-entity collaboration. Dr Hazza Khalfan Al Nuaimi reinforced the idea that the programme has become a powerful framework for operational excellence, while Eman Al Suwaidi emphasised the ongoing improvements in service integration, co-design, and digital collaboration. A future focused on excellence The Hamdan bin Mohammed Programme for Government Services continues to set new benchmarks by integrating customer feedback, innovation, and sustainability into government performance. With unified efforts and a focus on digital advancement, Dubai is shaping the next generation of public service experiences.
Al Etihad
10-05-2025
- Business
- Al Etihad
Hamdan bin Mohammed: Dubai's unified service model drives government excellence, improves people's lives
10 May 2025 21:36 DUBAI (WAM)His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence of the UAE, and Chairman of The Executive Council of Dubai, awarded the Hamdan Flag to the General Directorate of Identity and Foreigners Affairs, recognising its outstanding achievement in applying the Services 360 policy and delivering integrated, proactive services that anticipate future needs."Guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, our government services not only meet expectations—they anticipate them. Services 360 is not a procedural enhancement; it is a comprehensive approach that strengthens the partnership between government, business, and society. It transforms data and digital integration into a seamless, human-centric experiences,' His Highness Sheikh Hamdan bin Mohammed said."To date, 997 government services have been redesigned under the Services 360 policy, saving Dh2.3 billion for customers and Dh1.6 billion for government entities. These results are testament to Dubai's unified approach to service transformation. I am proud of the teams who have improved public services through collaboration and integration. Every entity that has contributed to this effort is part of Dubai's story of excellence," he General Directorate of Identity and Foreigners Affairs was recognised for placing the service user at the heart of every experience, embodying the one-government spirit that characterises Dubai's public service Highness said, "The Hamdan Flag is awarded for real-world impact. I congratulate the General Directorate of Identity and Foreigners Affairs for transforming its services into a model of efficiency, foresight and customer value."He also congratulated Dubai Customs for winning Best Pioneering Initiative, and Dubai Police for winning the Best Digital City Experience. The Roads and Transport Authority achieved the highest customer trust score for the second consecutive Highness Sheikh Hamdan bin Mohammed hailed the beginning of a new phase of public service excellence, commending every shortlisted entity for its winners were announced during the annual awards ceremony of the Hamdan bin Mohammed Programme for Government Services, organised by the Dubai Model Centre under the General Secretariat of The Executive event was held in the presence of His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Second Deputy Ruler of Dubai and Deputy Chairman of The Executive Council, and His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Dubai Civil Aviation Authority and Deputy Chairman of The Executive second phase of the Services 360 policy resulted in direct savings, a 93% reduction in waiting times and the number of required visits, a 63% reduction in service requirements, a 59% cut in processing time, and a 56% overall reduction in service completion nine finalists selected for the Hamdan Flag from 27 government entities, were Dubai Electricity and Water Authority, Community Development Authority, Roads and Transport Authority, General Directorate of Identity and Foreigners Affairs-Dubai, Dubai Municipality, Dubai Police, Department of Economy and Tourism, Dubai Customs, and Mohammed Bin Rashid Housing Customs received the Best Pioneering Initiative Award for its Cross-Border e-Commerce project, which enhances service efficiency and positions Dubai as a leading global hub for e-commerce through real-time customs clearance and pre-emptive Police was awarded the Best Digital City Experience for the Ahsan Allah Aza'akum initiative, digitising death related procedures for UAE citizens in Dubai (phase one), developed in partnership with key entities including the Dubai Electricity and Water Authority, Dubai Municipality, the Dubai Health Authority, the Community Development Authority, the Roads and Transport Authority, Dubai Civil Defence, and the Ministry of Health and Prevention. The initiative will expand in its second phase to include other population in the Digital City Experience category included the digitalisation of land grants and exchange by the Mohammed Bin Rashid Housing Establishment), electric vehicle driving experience by the Dubai Electricity and Water Authority, vehicle licensing by the Roads and Transport Authority, and digitising death related procedures for UAE citizens in Dubai by the Dubai Roads and Transport Authority was honoured for achieving the highest customer trust score for the second year in a row, underscoring the government's commitment to service Hamdan bin Mohammed Programme for Government Services follows a rigorous evaluation by the Dubai Model Centre and international experts, based on five core criteria: results and impact, whole-of-government approach, innovation, service culture, and sustainability. Residents also participated in customer feedback, reinforcing the customer's role in shaping future Mohammed Al Basti, Secretary General of The Executive Council of Dubai, said, "The results of the Services 360 policy reflect the strength of Dubai's governance model, where the leadership's vision is translated into measurable, real-world outcomes. The Hamdan Flag celebrates government entities that create tangible improvements in people's lives, led by proactive design, institutional integration, innovation, and a commitment to exceeding public expectations."Hamad Al Mansoori, Director General of the Digital Dubai Authority said, "The new addition of the 'Digital City Experiences' category within the Hamdan bin Mohammed Programme for Government Services reflects a genuine translation of cross-entity integration and unified government efforts under a shared vision to enhance quality of life in Dubai. Dubai Police's recognition in this category marks a new milestone in its journey and reaffirms its commitment to delivering seamless, customer-centric digital experiences that are both efficient and innovative."Dr. Hazza Khalfan Al Nuaimi, Assistant Secretary General for Excellence and Government Services Sector at the General Secretariat of The Executive Council of Dubai, said," The Hamdan bin Mohammed Programme for Government Services has become a comprehensive framework for designing, delivering, and assessing government services. The Hamdan Flag represents more than recognition—it marks the transformation of strategic ambition into operational excellence." Eman Al Suwaidi, Director of Assessment and Studies, General Secretariat of The Executive Council, said, "This year saw a marked improvement in proactive, integrated services across entities. The programme encourages continuous innovation, helping government entities redefine the customer journey using data, co-design, and digital collaboration."
Hi Dubai
05-03-2025
- Business
- Hi Dubai
Dubai Shortlists Government Entities for Prestigious Hamdan bin Mohammed Programme Awards
Dubai's commitment to enhancing government services has reached new heights as the Hamdan bin Mohammed Programme for Government Services, part of the General Secretariat of The Executive Council of Dubai, announced the shortlist for its three distinguished awards: the Hamdan Flag, Best Pioneering Initiative, and Best Digital City Experience. Nine government entities have been selected as finalists for the Hamdan Flag, recognising their role in implementing the 360 Services policy to digitalise and personalise public services. The finalists, chosen from 27 contenders, include Dubai Electricity and Water Authority, Dubai Municipality, Dubai Police, Roads and Transport Authority, and Dubai Customs, among others. The Best Pioneering Initiative award features eight innovative projects, such as Montaji Plus by Dubai Municipality, Smart Travel by the General Directorate of Identity and Foreigners Affairs-Dubai, and Smart Housing by the Mohammed Bin Rashid Housing Establishment. These projects exemplify excellence in digital transformation and service efficiency. Additionally, four groundbreaking initiatives have been shortlisted for the Best Digital City Experience, including EV Green Charger by Dubai Electricity and Water Authority and the Digitalisation of Death-Related Procedures by Dubai Digital Authority, reflecting Dubai's strides in integrated digital services. Eman Al Suwaidi, Director of the Assessment and Studies Department, reaffirmed Dubai's dedication to world-class public services, guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum and the directives of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. All submissions underwent rigorous evaluation by international experts based on impact, innovation, service culture, and sustainability, solidifying Dubai's global leadership in government service excellence. News Source: Emirates News Agency
