General Directorate of Identity and Foreigners Affairs Wins Hamdan Flag for Service Excellence
The award was announced at the annual ceremony of the Hamdan bin Mohammed Programme for Government Services, which celebrates innovation and excellence in public service across the emirate. The directorate was honoured for putting service users at the centre of its operations, exemplifying the one-government approach that defines Dubai's service model.
So far, 997 services have been redesigned under the Services 360 policy, leading to AED2.3 billion in customer savings and AED1.6 billion in government savings. Key improvements include major reductions in wait times, paperwork, and service processing durations.
In addition to the Hamdan Flag, Dubai Customs received the Best Pioneering Initiative award for its Cross-Border e-Commerce project, while Dubai Police was recognised for Best Digital City Experience for its Ahsan Allah Aza'akum initiative. The Roads and Transport Authority earned the highest customer trust score for the second year in a row.
H.H. Sheikh Hamdan praised the achievements as a reflection of Dubai's unified, future-focused governance model, noting that the awards celebrate services that create measurable value for residents and businesses. The programme is overseen by the Dubai Model Centre and evaluated against criteria including impact, innovation, integration, and sustainability.
News Source: Emirates News Agency
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