Latest news with #HamdanbinMohammedProgrammeforGovernmentServices
Hi Dubai
12-05-2025
- Business
- Hi Dubai
General Directorate of Identity and Foreigners Affairs Wins Hamdan Flag for Service Excellence
The General Directorate of Identity and Foreigners Affairs has been awarded the prestigious Hamdan Flag by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, in recognition of its outstanding delivery of proactive, integrated services under Dubai's Services 360 policy. The award was announced at the annual ceremony of the Hamdan bin Mohammed Programme for Government Services, which celebrates innovation and excellence in public service across the emirate. The directorate was honoured for putting service users at the centre of its operations, exemplifying the one-government approach that defines Dubai's service model. So far, 997 services have been redesigned under the Services 360 policy, leading to AED2.3 billion in customer savings and AED1.6 billion in government savings. Key improvements include major reductions in wait times, paperwork, and service processing durations. In addition to the Hamdan Flag, Dubai Customs received the Best Pioneering Initiative award for its Cross-Border e-Commerce project, while Dubai Police was recognised for Best Digital City Experience for its Ahsan Allah Aza'akum initiative. The Roads and Transport Authority earned the highest customer trust score for the second year in a row. H.H. Sheikh Hamdan praised the achievements as a reflection of Dubai's unified, future-focused governance model, noting that the awards celebrate services that create measurable value for residents and businesses. The programme is overseen by the Dubai Model Centre and evaluated against criteria including impact, innovation, integration, and sustainability. News Source: Emirates News Agency
Hi Dubai
30-04-2025
- Business
- Hi Dubai
Dubai Launches Best Government Practices Series to Drive Innovation and Future-Readiness
Dubai kicked off the 2025 Government Best Practices Series today, uniting local and international leaders to accelerate innovation, service excellence, and future-readiness across its public sector. Organised by the General Secretariat of The Executive Council of Dubai, the event gathers experts and senior officials to share successful strategies in digital transformation, institutional learning, and agile governance. It showcases leading practices recognised by the Dubai Government Excellence Programme and the Hamdan bin Mohammed Programme for Government Services. Abdulla Mohammed Al Basti, Secretary-General of The Executive Council, said the initiative reflects the leadership's vision of building a proactive and human-centred government. 'People remain at the centre of every policy, initiative, and service,' he noted, reaffirming Dubai's push for globally benchmarked public service standards. Day one featured sessions led by government entities including Dubai Police, RTA, Civil Defence, and Public Prosecution, focusing on AI-driven service delivery, innovation, and human capital development. The City Makers initiative led the main panel on collaborative service design, recognising standout efforts under the Executive Benchmarking Programme. Nine government initiatives were spotlighted, such as Dubai Customs' 'Advance Ruling,' Digital Dubai's 'City Tribe Ecosystem,' and DEWA's 'High Electricity Consumption Alerts'—highlighting a culture of data-driven and sustainable governance. The series continues Wednesday with sessions on smart government integration, institutional resilience, and AI leadership, featuring contributions from Dubai Municipality, Dubai Airports, and the Dubai Future Foundation. The closing panel, 'Partners in Leadership,' will underline the city's ongoing commitment to collaborative excellence, bringing together voices from Dubai Culture and the General Directorate of Identity and Foreigners Affairs. News Source: Emirates News Agency
Emirates 24/7
30-04-2025
- Business
- Emirates 24/7
Dubai hosts Government Best Practices Series 2025
- Dubai hosts Government Best Practices Series 2025 to shape future of public sector work - Meetings organised by the General Secretariat of The Executive Council - Initiative designed to enhance Dubai's future readiness by sharing knowledge and best practices - Government Best Practices Series 2025 offers interactive platform to exchange best practices and embed a culture of excellence across Dubai's government ecosystem Abdulla Al Basti: Knowledge-sharing initiatives like the Government Best Practices Series 2025 reaffirm Dubai's commitment to continuous development based on the highest global standards The Government Best Practices Series 2025, organised by the General Secretariat of The Executive Council of Dubai, commenced today in Dubai. The event brings together leadership from Dubai Government entities alongside local and international experts specialising in government administration, institutional excellence, and future foresight. The meetings aim to highlight the key pillars of government work, including innovation, digital transformation, institutional learning, service design, and future-readiness. The event has been designed for participants to share success stories recognised by the Dubai Government Excellence Programme and the Hamdan bin Mohammed Programme for Government Services, reaffirming Dubai's commitment to enhancing the effectiveness, agility, and future-readiness of its government ecosystem. His Excellency Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai, noted that Dubai's ongoing commitment to excellence is inspired by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and guided by the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai. He said: 'Knowledge-sharing initiatives like the Government Best Practices Series 2025 reaffirm Dubai's commitment to continuous development based on the highest global standards. People remain at the centre of every policy, initiative, and service.' He added: 'As government entities continue to work together, we are collectively shaping advanced shared standards for future-ready governance that meet the aspirations of society. This reinforces Dubai's position as a global leader in designing proactive, agile, and human-centred government models.' Dr. Hazza Khalfan Al Nuaimi, Assistant Secretary General for Excellence and Government Services Sector at The Executive Council of Dubai, said: 'Sharing knowledge and best practices helps deliver integrated, future-ready public services that anticipate and meet community expectations. The Government Best Practices Series embodies this concept, accelerating knowledge transfer to support the continuous evolution of modern governments.' The first day of the Government Best Practices Series 2025 featured a series of sessions that heard success stories from leading government entities. Sessions addressed the impact of digital transformation and artificial intelligence (AI) on service delivery, the role of innovation in raising performance, as well as best practices in knowledge transfer and capacity building. There were presentations from Dubai Police, winner of the 2024 Hamdan Flag; the Roads and Transport Authority (RTA) on AI applications; Dubai Police on future-readiness initiatives; Dubai Civil Defence on innovation and institutional learning; and Dubai Public Prosecution on human capital excellence. The main panel discussion, led by the City Makers initiative from the General Secretariat of The Executive Council of Dubai, focused on the design of joint government services. The discussion also recognised outstanding initiatives led under the Executive Benchmarking Programme. The sixth cycle of the Executive Benchmarking Program highlighted nine innovative government initiatives reflecting Dubai's commitment to collaborative excellence. Featured projects included 'Advance Ruling' by Dubai Customs; 'Dubai's Emissions Factors Guideline Road Transport Sector' by the Dubai Environment and Climate Change Authority; and the Establishment of the Dubai International Mediation Centre by the Government of Dubai Legal Affairs Department. The initiatives recognised also included: 'Next Generation Airspace' from DANS; 'High Electricity Consumption Alerts' from DEWA; 'Digital City Tribe Ecosystem' from Digital Dubai, 'Dubai Can - Refill for Life' from the Department of Economy and Tourism; 'ALFA – The Future Financial Advisor' by the Department of Finance; and Sustaining the Safety of Dubai's Buildings by Dubai Civil Defence. The series will continue on Wednesday with a series of sessions and workshops showcasing global best practices in service innovation, customer experience, and smart government integration. The second day will open with a presentation highlighting key achievements in Dubai's government, followed by panel discussions on institutional resilience and risk management, in addition to a session titled How We Rose to the Elite, organised by Dubai Municipality and Dubai Airports. Further sessions will highlight the Dubai Sandbox initiative led by Dubai Future Foundation; the Dubai Electricity and Water Authority's efforts to design services for People of Determination; leadership in Emiratisation by Dubai Police; advancements in digital empowerment by Dubai Air Navigation Services; and a session on pioneering practices in artificial intelligence organised by the Dubai Electricity and Water Authority. The meetings will conclude with a panel discussion titled Partners in Leadership: Collaborating for Government Excellence, organised by the Dubai Culture and Arts Authority and the General Directorate of Identity and Foreigners Affairs – Dubai. Follow Emirates 24|7 on Google News.
Hi Dubai
05-03-2025
- Business
- Hi Dubai
Dubai Shortlists Government Entities for Prestigious Hamdan bin Mohammed Programme Awards
Dubai's commitment to enhancing government services has reached new heights as the Hamdan bin Mohammed Programme for Government Services, part of the General Secretariat of The Executive Council of Dubai, announced the shortlist for its three distinguished awards: the Hamdan Flag, Best Pioneering Initiative, and Best Digital City Experience. Nine government entities have been selected as finalists for the Hamdan Flag, recognising their role in implementing the 360 Services policy to digitalise and personalise public services. The finalists, chosen from 27 contenders, include Dubai Electricity and Water Authority, Dubai Municipality, Dubai Police, Roads and Transport Authority, and Dubai Customs, among others. The Best Pioneering Initiative award features eight innovative projects, such as Montaji Plus by Dubai Municipality, Smart Travel by the General Directorate of Identity and Foreigners Affairs-Dubai, and Smart Housing by the Mohammed Bin Rashid Housing Establishment. These projects exemplify excellence in digital transformation and service efficiency. Additionally, four groundbreaking initiatives have been shortlisted for the Best Digital City Experience, including EV Green Charger by Dubai Electricity and Water Authority and the Digitalisation of Death-Related Procedures by Dubai Digital Authority, reflecting Dubai's strides in integrated digital services. Eman Al Suwaidi, Director of the Assessment and Studies Department, reaffirmed Dubai's dedication to world-class public services, guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum and the directives of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. All submissions underwent rigorous evaluation by international experts based on impact, innovation, service culture, and sustainability, solidifying Dubai's global leadership in government service excellence. News Source: Emirates News Agency
