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Wales Online
6 hours ago
- Wales Online
Welsh couple book 5-star easyJet hotel for honeymoon but are horrified when they arrive
Welsh couple book 5-star easyJet hotel for honeymoon but are horrified when they arrive Honeymooners Phil and Hannah Perkins, from Newport, South Wales booked a £1,080 easyJet package to historic Rhodes, Greece, in May. But their luxury break fell for short of the idyllic getaway they'd been looking forward to Phil and wife Hannah's honeymoon went terribly wrong Newlyweds Phil and Hannah Perkins from Newport, South Wales, were left dismayed when their £1,080 luxury honeymoon to Rhodes, Greece, booked through easyJet, was "ruined" by unexpected building work at their five-star resort. The couple had envisioned a tranquil romantic getaway with a "swim up" room offering direct pool access but instead found unsightly brown stains on the sun-beds upon arrival. Phil, 57, remarked: "We didn't really expect any problems, with it being a five-star resort," yet they were soon faced with the reality of extensive renovations. He added: "You had trucks coming through with cement and you had to move your beds to make way." The disruption continued unabated, and attempts to reach easyJet's holiday representative proved futile. Phil lamented the impact of the noise and chaos on their special trip: "It was constant," he explained. "I watched them put some glass railings above the relax pool and there were people in the pool while they were putting the glass panels in, "Phil added. Phil and Hannah, 38, were dodging construction workers as they tried to sun-bathe (Image: Kennedy News and Media ) Article continues below Phil told the tale of their holiday nightmare, saying: "I thought 'This is not right.' There was concrete everywhere. It was just in shambles. It was constant drilling, banging. I told my wife, 'let's go to the bar and leave this relaxed nonsense', there was a bit of music and we wanted to chill, we thought the music would drown that out, but we could hear no music." "It was all day every day, it was unbelievable, I've never experienced anything like that. It was a proper building site." PIC FROM Kennedy News and Media (PICTURED: PHIL PERKINS, 56, WITH WIFE, HANNAH PERKINS, 38, ON HONEYMOON) Newlyweds claim their honeymoon was 'ruined' as their five-star EasyJet hotel was a 'construction site' - with MACHINERY roaring between the SUNBEDS. Phil and Hannah Perkins got married on May 9th and were excited to jet off to Rhodes, Greece, for their honeymoon two days later. Phil claims the couple sat down by the 'relaxed' pool area on the first morning of their trip, but were shocked to hear 'deafening' noise from the building construction taking place. DISCLAIMER: While Kennedy News and Media uses its best endeavours to establish the copyright and authenticity of all pictures supplied, it accepts no liability for any damage, loss or legal action caused by the use of images supplied and the publication of images is solely at your discretion. SEE KENNEDY NEWS COPY - 0161 697 4266 (Image: Kennedy News and Media ) The first warning sign came when the couple first their premium swim-out room and were confronted with unsightly brown stains on the loungers. "We booked a swim-out room, for a little bit of extra," Phil recalled. "When we got to the room, I opened the curtain to see the swim-out area, and the beds were really grimy and dirty. "I understand people use tan lotions but it was just brown, they were full of marks we didn't really want to see. It needed a good clean up, hence why we didn't go in there." The sun-beds were particularly grubby (Image: Kennedy News and Media ) He mentioned trying to stay positive, but being let down by the lack of concern from the resort staff. "I get things can go wrong and you can't please everybody but I'm easily pleased," he admitted. Upon returning home, the disheartened couple took the matter up with easyJet, leading to an initial offer of a £281 refund, which was declined by the couple until it was raised to £381. Construction work was going on throughout their stay Article continues below A spokesperson for easyJet holidays expressed regret to the MEN, stating: "We're really sorry to hear that Mr Perkins was unhappy with his experience, especially on such a special holiday. "Once Mr Perkins returned home and got in touch with us, we immediately offered a partial refund. Our team has since been back in touch with Mr Perkins to apologise for his experience and offer a further refund, which was accepted."
Yahoo
8 hours ago
- Yahoo
Couple's five-star easyJet honeymoon 'ruined' after turning up to 'total shambles'
A couple who booked a luxury honeymoon complete with a luxury "swim up" room allowing direct access to the hotel's swimming pool were bitterly disappointed to find mysterious brown stains on the patio's sun-beds when they arrived. Honeymooners Phil and Hannah Perkins, from Newport, South Wales booked a £1,080 easyJet package to historic Rhodes, Greece, in May. They had been hoping for a quiet romantic break, but were greeted on arrival by the sound of building work. Phil, 57, said: "We didn't really expect any problems, with it being a five-star resort," but it soon became clear that the hotel was undergoing extensive remodelling. He continued: "You had trucks coming through with cement and you had to move your beds to make way." READ MORE: Weight loss injections linked to potentially fatal side effect and 10 deaths, UK drug watchdog data shows READ MORE: River Island reveals location of 33 stores set to close by next year - full list Phil said he put up with the disruption for a day or so, but when it became clear that it wasn't about to end, he tried to contact easyJet's holiday rep, only to be told they weren't available. He said the noise and disruption completely wrecked their honeymoon. "It was constant," he said. "I watched them put some glass railings above the relax pool and there were people in the pool while they were putting the glass panels in. Phil added: "I thought 'This is not right.' There was concrete everywhere. It was just in shambles. It was constant drilling, banging. I told my wife, 'let's go to the bar and leave this relaxed nonsense', there was a bit of music and we wanted to chill, we thought the music would drown that out, but we could hear no music. "It was all day every day, it was unbelievable, I've never experienced anything like that. It was a proper building site." But the first, and perhaps most unpleasant sign of trouble was when the couple first entered their luxury swim-out room and saw brown stains on the sun-beds. "We booked a swim-out room, for a little bit of extra," Phil said. "When we got to the room, I opened the curtain to see the swim-out area, and the beds were really grimy and dirty. "I understand people use tan lotions but it was just brown, they were full of marks we didn't really want to see. It needed a good clean up, hence why we didn't go in there." He said that he had tried to take a philosophical approach, but the resort staff were no help at all. "I get things can go wrong and you can't please everybody but I'm easily pleased," he said. After the disappointed newlyweds arrived back home, they complained to easyJet who offered them a £281 refund, which the couple initially refused, until it was increased to £381. An easyJet holidays spokesperson told the MEN: "We're really sorry to hear that Mr Perkins was unhappy with his experience, especially on such a special holiday. "Once Mr Perkins returned home and got in touch with us, we immediately offered a partial refund. Our team has since been back in touch with Mr Perkins to apologise for his experience and offer a further refund, which was accepted "
Daily Mail
11 hours ago
- Daily Mail
Newlywed Brits say they had honeymoon from hell at five-star Greek hotel 'construction site' with deafening grinding tools beside the loungers and heavy machinery whizzing between the sunbeds
Newlywed Brits say they had the honeymoon from hell after their five-star hotel was a 'construction site' with machinery whizzing between sunbeds and the sound of drilling echoing across the resort. Phil and Hannah Perkins got married on May 9th and were excited to jet off to Rhodes, Greece, for their holiday two days later. But, their romantic getaway soon took a turn for the worse when they arrived to find the hotel 'in shambles'. The couple claim they sat down by the poolside on the first morning of their trip, hoping to relax, but were shocked to hear a 'deafening' noise from building works taking place. Phil, 56, said he could hear drilling and banging all day long for the duration of their £1,080 holiday, while the noise was so bad it drowned out the music from the bar. Builders reportedly worked in between the sunbeds with trucks and machines, leaving guests having to move their chairs out of the way while they installed glass panels on balconies above the pool. The father claims he and his wife were unable to take any romantic photos due to the hotel being covered in concrete, leaving them feeling like they have not had a honeymoon. While Phil says he tried to get in touch with the holiday rep, he reportedly never received a call back. Phil, from Newport, Wales, said: 'We didn't really expect any problems with it being a five-star resort. When we got there, everything looked nice, on the coast, it was a big place. 'After breakfast, I could hear this constant noise, we had a wander about and there was some building work going on but it was right by the pool, which was called a "relax" pool. 'You had trucks coming through with cement and you had to move your beds to make way. 'I had it for a day and went to see the rep but was told they didn't when she would be back. I gave them my number but she never came back to me. 'It was constant, I watched them put some glass railings above the relax pool and there were people in the pool while they were putting the glass panels in. 'I thought this is not right. There was concrete everywhere. It was just in shambles. 'It was constant drilling, banging. I told my wife, "let's go to the bar and leave this relaxed nonsense", there was a bit of music and we wanted to chill, we thought the music would drown that out, but we could hear no music. 'It was all day every day, it was unbelievable, I've never experienced anything like that. It was a proper building site. The father claims he and his wife were unable to take any romantic photos due to the hotel being 'in shambles' and covered in concrete, leaving them feeling like they have not had a honeymoon. Pictured: Construction workers making noise while working 'I wouldn't expect all the building work, they could've told us before we went, and they're still not advertising it. It ruined our honeymoon. 'We didn't even take one honeymoon photograph, looking around it was so dirty. It was ridiculous, crazy.' But Phil claims the problems had started when the couple first entered their swim-out room and saw the 'brown' sunbeds, leaving them unable to use the pool. After arriving home, the couple complained to EasyJet who reportedly offered them a £281 refund, which the couple initially refused, until it was increased to £381. Phil said: 'We booked a swim-out room, for a little bit of extra. When we got to the room, I opened the curtain to see the swim-out area, and the beds were really grimy and dirty. 'I understand people use tan lotions but it was just brown, they were full of marks we didn't really want to see. It needed a good clean up, hence why we didn't go in there. 'I did go back and asked if there's any chance I could have another room, I wasn't really happy with what I could see. He pretty much said no. 'I get things can go wrong and you can't please everybody but I'm easily pleased. Phil, from Newport, Wales, said: 'We didn't really expect any problems with it being a five-star resort. When we got there, everything looked nice, on the coast, it was a big place 'We went down to see if there was any evening entertainment, there might have been karaoke but there was nothing happening to be honest. 'I complained to EasyJet and a couple of weeks later they apologised £280, the holiday cost us £1,080. 'EasyJet then came back and said they'd offer £380. I just want to forget about it. 'My wife is really down about it; it's like we haven't had a honeymoon. We didn't even take a [honeymoon] photograph. It wasn't right at all.' Phil posted footage from his holiday on social media. One comment on the post said: 'They owe you a free holiday at the very least.' Another said: 'B***** nightmare!!!!!' Another said: 'That's f******* terrible. Like hell could I stay there another day. I've gone fishing and had better holiday than that buddy and didn't catch a thing.' An easyJet holidays spokesman said: 'We're really sorry to hear that Mr Perkins was unhappy with his experience, especially on such a special holiday. 'Once Mr Perkins returned home and got in touch with us, we immediately offered a partial refund. Our team has since been back in touch with Mr Perkins to apologise for his experience and offer a further refund, which was accepted.'
