Welsh couple book 5-star easyJet hotel for honeymoon but are horrified when they arrive

Wales Online

5 hours ago

Welsh couple book 5-star easyJet hotel for honeymoon but are horrified when they arrive
Honeymooners Phil and Hannah Perkins, from Newport, South Wales booked a £1,080 easyJet package to historic Rhodes, Greece, in May. But their luxury break fell for short of the idyllic getaway they'd been looking forward to
Phil and wife Hannah's honeymoon went terribly wrong
Newlyweds Phil and Hannah Perkins from Newport, South Wales, were left dismayed when their £1,080 luxury honeymoon to Rhodes, Greece, booked through easyJet, was "ruined" by unexpected building work at their five-star resort.
The couple had envisioned a tranquil romantic getaway with a "swim up" room offering direct pool access but instead found unsightly brown stains on the sun-beds upon arrival.
‌
Phil, 57, remarked: "We didn't really expect any problems, with it being a five-star resort," yet they were soon faced with the reality of extensive renovations. He added: "You had trucks coming through with cement and you had to move your beds to make way."
‌
The disruption continued unabated, and attempts to reach easyJet's holiday representative proved futile. Phil lamented the impact of the noise and chaos on their special trip: "It was constant," he explained.
"I watched them put some glass railings above the relax pool and there were people in the pool while they were putting the glass panels in, "Phil added.
Phil and Hannah, 38, were dodging construction workers as they tried to sun-bathe
(Image: Kennedy News and Media )
Article continues below
Phil told the tale of their holiday nightmare, saying: "I thought 'This is not right.' There was concrete everywhere. It was just in shambles. It was constant drilling, banging. I told my wife, 'let's go to the bar and leave this relaxed nonsense', there was a bit of music and we wanted to chill, we thought the music would drown that out, but we could hear no music."
"It was all day every day, it was unbelievable, I've never experienced anything like that. It was a proper building site."
PIC FROM Kennedy News and Media (PICTURED: PHIL PERKINS, 56, WITH WIFE, HANNAH PERKINS, 38, ON HONEYMOON) Newlyweds claim their honeymoon was 'ruined' as their five-star EasyJet hotel was a 'construction site' - with MACHINERY roaring between the SUNBEDS. Phil and Hannah Perkins got married on May 9th and were excited to jet off to Rhodes, Greece, for their honeymoon two days later. Phil claims the couple sat down by the 'relaxed' pool area on the first morning of their trip, but were shocked to hear 'deafening' noise from the building construction taking place. DISCLAIMER: While Kennedy News and Media uses its best endeavours to establish the copyright and authenticity of all pictures supplied, it accepts no liability for any damage, loss or legal action caused by the use of images supplied and the publication of images is solely at your discretion. SEE KENNEDY NEWS COPY - 0161 697 4266
(Image: Kennedy News and Media )
‌
The first warning sign came when the couple first their premium swim-out room and were confronted with unsightly brown stains on the loungers. "We booked a swim-out room, for a little bit of extra," Phil recalled. "When we got to the room, I opened the curtain to see the swim-out area, and the beds were really grimy and dirty.
"I understand people use tan lotions but it was just brown, they were full of marks we didn't really want to see. It needed a good clean up, hence why we didn't go in there."
The sun-beds were particularly grubby
(Image: Kennedy News and Media )
‌
He mentioned trying to stay positive, but being let down by the lack of concern from the resort staff. "I get things can go wrong and you can't please everybody but I'm easily pleased," he admitted.
Upon returning home, the disheartened couple took the matter up with easyJet, leading to an initial offer of a £281 refund, which was declined by the couple until it was raised to £381.
Construction work was going on throughout their stay
Article continues below
A spokesperson for easyJet holidays expressed regret to the MEN, stating: "We're really sorry to hear that Mr Perkins was unhappy with his experience, especially on such a special holiday.
"Once Mr Perkins returned home and got in touch with us, we immediately offered a partial refund. Our team has since been back in touch with Mr Perkins to apologise for his experience and offer a further refund, which was accepted."