Latest news with #ITIL
Forbes
01-07-2025
- Business
- Forbes
The Modern CIO: Balancing Multiple Service Lines In A Digital-First World
Maria Raymond, CEO of Aplo. In today's enterprise landscape, the CIO operates like a diversified business, managing multiple service lines. Traditionally focused on infrastructure, security and enterprise platforms, IT leaders now oversee professional services, digital experiences, cybersecurity, customer care, innovation and AI. Each function follows distinct methodologies, yet they must integrate seamlessly to serve internal customers effectively. This complexity requires IT leaders to act as strategic business executives, mapping their 'market,' strategy and operational model for success. Let's explore each service line and the challenges of integrating their 'proven processes' into a unified strategy. The IT Organization As A Multi-Service Business CIOs manage enterprise platforms like enterprise resource planning (ERP), customer relationship management (CRM) and proprietary systems. These must be reliable, scalable and secure, leveraging the Information Technology Infrastructure Library (ITIL) for service management, SAFe for agility and DevOps for continuous improvement. The challenge is balancing standardization with adaptability. While governance structures ensure stability, internal customers expect rapid, consumer-grade innovation. Like a cloud provider, IT ensures that networks, computing and security frameworks function seamlessly. Industry methodologies such as The Open Group Architecture Framework (TOGAF) for architecture, The National Institute of Standards and Technology (NIST) for security and ITIL for operations emphasize reliability and control. However, these structures can clash with the fast iteration cycles required for digital transformation. The key is implementing automated infrastructure (e.g., infrastructure-as-code) and self-service IT models that balance agility with governance. IT leaders now provide advisory and consulting services, guiding business units through digital adoption, AI integration and process transformation. While Agile, Lean and Design Thinking are effective, they require adaptation for internal collaboration. IT must develop hybrid engagement models that balance structured execution with flexibility, ensuring alignment with business goals. IT is increasingly responsible for delivering end-to-end digital experiences, such as AI-driven analytics, automation solutions and employee portals. However, organizations often prioritize customer-facing experiences while neglecting internal UX. To bridge this gap, IT teams must adopt human-centered design, product management frameworks and continuous user feedback loops. Cybersecurity is foundational, requiring proactive strategies integrated across all service lines. Zero-trust architectures, AI-driven threat detection and continuous monitoring must be embedded into IT operations. The challenge is balancing strong security controls with user accessibility, ensuring both protection and productivity. Digital platforms, AI-driven chatbots and omnichannel support solutions place IT at the heart of customer experience. CIOs must integrate IT strategy with customer care frameworks to enhance service delivery and user satisfaction. Innovation must be embedded into every IT function, not treated as a standalone initiative. AI and automation redefine service delivery, from predictive maintenance in infrastructure to AI-driven insights in professional services. IT leaders must foster a culture of experimentation while maintaining governance and security controls. The Integration Challenge: Merging Frameworks Each service line has best practices proven in its domain, but integrating them into a cohesive IT strategy presents challenges: ITIL emphasizes predictability, Agile prioritizes adaptability, and security frameworks enforce strict controls. CIOs must align these methodologies without diluting their effectiveness, ensuring seamless collaboration across teams. Internal customers expect seamless digital solutions, not siloed IT functions. IT must focus on business outcomes by adopting a value-stream approach and establishing cross-functional teams that deliver end-to-end service alignment. Traditional IT teams have operated in silos, often unable to achieve true cross-disciplinary collaboration. However, the shift to multidisciplinary teams—bringing IT, security, digital product teams and business units together—is essential for effective co-design. IT leaders must champion this cultural transformation, fostering shared ownership, alignment and continuous collaboration to ensure solutions are not just technically sound but also strategically impactful. Traditional IT metrics (uptime, ticket resolution) fail to capture business impact. Shared KPIs—such as user satisfaction, digital adoption and operational efficiency—are critical for evaluating IT's overall success. How IT Leaders Can Address These Challenges Rather than forcing a single methodology across IT, leaders should implement frameworks and governance models that align teams while allowing them to operate across service lines. Applying product management principles to internal digital services ensures IT delivers user-friendly, value-driven experiences to internal stakeholders. Self-service IT platforms and AI-driven automation reduce operational bottlenecks, allowing IT teams to focus on high-value initiatives while empowering users with on-demand resources. Bridging the gap between IT and business starts with bringing the functions of IT together with their 'buyer'—the business itself. This shift transforms IT from a mere back-of-house business function into a strategic service provider, ensuring solutions are not just delivered but co-designed to drive real business impact. IT success should be measured by its contribution to business growth, operational efficiency and user empowerment. CIOs must ensure all IT service lines are developed and provided in service of the organization's strategic vision. Conclusion Managing IT as a business with multiple service lines—platforms, infrastructure, professional services, digital experiences, cybersecurity, customer care and AI-driven innovation—requires a strategic and commercial approach to integrating distinct methodologies to serve the needs of a business customer needing both operational stability and industry agility. The ability to harmonize these proven processes and drive cross-functional synergy will define the next generation of IT leaders. Those who succeed will not only modernize IT but will transform their organizations into truly digital enterprises. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Yahoo
24-06-2025
- Business
- Yahoo
Atlas Technologies Appoints KC Wilberg as Chief Operating Officer to Strengthen Strategic Vision and Operational Leadership
NORTH CHARLESTON, S.C., June 24, 2025 /PRNewswire/ -- Atlas Technologies, a leading provider of defense IT solutions, has appointed KC Wilberg as its new Chief Operating Officer (COO). With over 20 years of experience in federal government contracting, Wilberg brings a deep understanding of operational strategy, business transformation, and enterprise IT leadership, particularly in mission-critical services for the Intelligence Community (IC) and the Department of Defense (DoD). In his new role, Wilberg will lead initiatives to optimize Atlas Tech's operational efficiency, refine business strategy, and enhance mission delivery for its federal customers. His leadership will be instrumental in refining organizational capabilities, assets, and tangible discriminators in alignment with go-to-market strategies, ensuring Atlas Tech remains agile and responsive to evolving national security needs. "Atlas Tech is committed to mission success and operational excellence," said Brian Miller, CEO of Atlas Tech. "KC's strategic leadership and ability to build high-performing teams make him the ideal executive to drive our next phase of growth and operational impact in the federal contracting space." Wilberg has an extensive background in overseeing complex federal IT programs and implementing enterprise-wide transformation initiatives that enhance efficiency and readiness across defense programs. He has overseen the cultivation of high-performance teams, leading talent development initiatives, and delivering scalable solutions that drive long-term success. His expertise in security compliance, procurement strategy, and technology integration has played a critical role in advancing mission capabilities. Before joining Atlas Tech, Wilberg held senior operational leadership roles at Acuity, Inc., CACI International, and L3 Technologies, where he was responsible for optimizing financial and workforce strategies while strengthening operational excellence. Wilberg holds a B.S. in Computer Science from Metropolitan State University of Denver and industry-leading certifications, including Project Management Professional (PMP), and ITIL. He has completed executive education programs at Harvard Business School, and UVA Darden, reinforcing his leadership and competitive business management expertise. Recognized as a thought leader in defense innovation, Wilberg has contributed to executive panels and industry publications, sharing insights on AI-driven intelligence strategies, open-source intelligence, and enterprise data enablement. His mission-driven approach and transformative solutions have earned numerous accolades, including nomination for the Washington Exec 2024 Intelligence Executive of the Year award. Wilberg's appointment reinforces Atlas Tech's commitment to innovation, operational excellence, and leadership in defense IT solutions, positioning the company for sustained growth and success in federal contracting. For media inquiries, please contact: Jaimee SaloneCommunications & Marketing Specialist, Atlas Techjsalone@ 725-2277 ABOUT ATLAS TECH Atlas Tech is a veteran-owned provider of advanced IT and engineering solutions serving defense and federal agencies worldwide. Since 1997, the company has delivered dependable, mission aligned support in cybersecurity, cloud services, systems engineering, IT modernization, and system integration, ensuring critical operations remain secure, connected, and ready. With over 400 subject matter experts deployed worldwide and nearly 35% of its workforce composed of U.S. military veterans, Atlas Tech brings deep operational understanding to every mission it supports. The company's experience, technical rigor, and commitment to national security have positioned it as a trusted partner in strengthening mission readiness and operational continuity. Headquartered in North Charleston, South Carolina, Atlas Tech has been named a Best Place to Work in South Carolina and Virginia multiple times, reflecting a culture grounded in service, accountability, and technical excellence. For more information, visit View original content to download multimedia: SOURCE Atlas Technologies Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
19-05-2025
- Business
- Yahoo
Iterum Therapeutics Announces Extension of Term of Promissory Note
DUBLIN and CHICAGO, May 19, 2025 (GLOBE NEWSWIRE) -- Iterum Therapeutics plc (Nasdaq: ITRM) (the 'Company' or 'Iterum'), a company focused on delivering next generation oral and IV antibiotics to treat infections caused by multi-drug resistant pathogens in both community and hospital settings, today reported that Pfizer Inc. ('Pfizer') has agreed to extend the term for payment of the regulatory milestone payment of $20.0 million until October 25, 2029. 'We are very pleased to announce that Pfizer has agreed to extend the due date for payment of the regulatory milestone associated with ORLYNVAH™'s approval by the FDA,' said Corey Fishman, Iterum's Chief Executive Officer. 'The $20.0 million promissory note was due October 2026 and is now due October 2029. As a result, any capital raised or earned in the near term from the sales of ORLYNVAH™ can be strategically invested to enable a successful launch of ORLYNVAH™, including through the expansion into new territories or concentration of resources in high prescribing geographies.' Pursuant to the license agreement entered into on November 18, 2015, by and among the Company, Iterum Therapeutics International Limited ('ITIL') and Pfizer (the 'Pfizer License Agreement'), ITIL agreed to make a regulatory milestone payment of $20.0 million to Pfizer (the 'Milestone Payment') upon the approval of oral sulopenem for commercial sale in the United States by the U.S. Food and Drug Administration ('FDA'). The Company had the option to deliver notice of its election to defer such payment for up to two years from the date of approval and have a promissory note issued by ITIL in the amount of the Milestone Payment to Pfizer. After receiving FDA approval for ORLYNVAH™ on October, 25, 2024, the Company notified Pfizer on October 28, 2024, that it was electing to defer payment of the Milestone Payment for two years, or until October 25, 2026 (the 'Deferral Period'), and a promissory note was issued to Pfizer by ITIL. On May 13, 2025, the Company and ITIL entered into an amended and restated promissory note (the 'A&R Note') and a letter agreement relating to the A&R Note and amending the Pfizer License Agreement. The A&R Note extends the Deferral Period by an additional three years, or until October 25, 2029. In connection with the extension, ITIL agreed in the A&R Note to increase the annual rate of interest from eight percent (8%) to ten percent (10%) on a daily compounded basis, beginning on October 26, 2026. ITIL also agreed that it would not, directly or indirectly, (1) create, incur, assume, guaranty or otherwise become liable for any indebtedness that is senior in right of payment to the A&R Note, except for indebtedness incurred with the consent or waiver of Pfizer, or (2) create, grant or incur any lien on any of its property or assets, subject to specified exceptions (including liens securing permitted indebtedness and liens incurred with the consent or waiver of Pfizer). ITIL also agreed to pay Pfizer a transaction fee and to pay Pfizer's legal expenses. About Iterum Therapeutics plc Iterum is focused on delivering differentiated anti-infectives aimed at combatting the global crisis of multi-drug resistant pathogens to significantly improve the lives of people affected by serious and life-threatening diseases around the world. Iterum is advancing the development of its first compound, sulopenem, a novel penem anti-infective compound, with an oral formulation and IV formulation. Sulopenem has demonstrated potent in vitro activity against a wide variety of gram-negative, gram-positive and anaerobic bacteria resistant to other antibiotics. Iterum has received approval of its NDA for ORLYNVAH™ (oral sulopenem) for the treatment of uncomplicated urinary tract infections caused by the designated microorganisms Escherichia coli, Klebsiella pneumoniae, or Proteus mirabilis in adult women with limited or no alternative oral antibacterial treatment options by the FDA and has received Qualified Infectious Disease Product (QIDP) and Fast Track designations for its oral and IV formulations of sulopenem in seven indications. For more information, please visit About ORLYNVAH™ ORLYNVAH™ is a novel oral penem antibiotic for the treatment of uUTIs. ORLYNVAH™ possesses potent activity against species of Enterobacterales including those that encode extended spectrum beta-lactamase (ESBL) or AmpC-type beta-lactamases that confer resistance to third generation cephalosporins. Cautionary Note Regarding Forward-looking Statements This press release contains forward-looking statements within the meaning of The Private Securities Litigation Reform Act of 1995. These forward-looking statements include, without limitation, statements regarding Iterum's plans, strategies and prospects for its business, including the development, therapeutic and market potential of ORLYNVAH™, Iterum's ability to complete pre-commercialization activities for ORLYNVAH™ and Iterum's ability to prepare and implement commercialization plans for ORLYNVAH™, including Iterum's ability to expand into new territories and put additional resources in high prescribing geographies. In some cases, forward-looking statements can be identified by words such as 'may,' 'believes,' 'intends,' 'seeks,' 'anticipates,' 'plans,' 'estimates,' 'expects,' 'should,' 'assumes,' 'continues,' 'could,' 'would,' 'will,' 'future,' 'potential' or the negative of these or similar terms and phrases. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause Iterum's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Forward-looking statements include all matters that are not historical facts. Actual future results may be materially different from what is expected due to factors largely outside Iterum's control, including risks and uncertainties concerning the outcome, impact, effects and results of Iterum's evaluation of strategic alternatives, including the terms, timing, structure, value, benefits and costs of any strategic alternatives, Iterum's ability to complete a strategic alternative transaction, Iterum's ability to raise sufficient capital and successfully prepare and implement commercialization plans for ORLYNVAH™ with a commercial partner or directly, including Iterum's ability to build and maintain a sales force and prepare for a potential commercial launch of ORLYNVAH™, the ability of shareholders and other stakeholders to realize any value or recovery as part of a wind down process if Iterum is unsuccessful at entering into or completing a strategic transaction or preparing and implementing commercialization plans for ORLYNVAH™, the market opportunity for and the potential market acceptance of ORLYNVAH™ for uUTIs caused by certain designated microorganisms in adult women who have limited or no alternative oral antibacterial treatment options, Iterum's ability to continue as a going concern, uncertainties inherent in the conduct of clinical and non-clinical development, changes in regulatory requirements or decisions of regulatory authorities, the timing or likelihood of regulatory filings and approvals, changes in public policy or legislation, commercialization plans and timelines, the actions of third-party clinical research organizations, suppliers and manufacturers, the accuracy of Iterum's expectations regarding how far into the future Iterum's cash on hand will fund Iterum's ongoing operations, Iterum's ability to maintain its listing on the Nasdaq Capital Market and other factors discussed under the caption 'Risk Factors' in its Quarterly Report on Form 10-Q filed with the SEC on May 13, 2025, and other documents filed with the Securities and Exchange Commission from time to time. Forward-looking statements represent Iterum's beliefs and assumptions only as of the date of this press release. Except as required by law, Iterum assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in the forward-looking statements, even if new information becomes available in the future. Investor Contact:Judy MatthewsChief Financial Officer 312-778-6073IR@
Web Release
06-03-2025
- Business
- Web Release
ManageEngine ServiceDesk Plus Achieves ITIL Certification for 14 ITSM Practices
By Editor_wr On Mar 6, 2025 ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven unified service management platform, has achieved ITIL-certification for 14 key ITSM practices, awarded by PeopleCert, a premier global training and certification provider. The certification and inclusion of ManageEngine as a Silver-tier member in PeopleCert's ATV program validates ManageEngine's efforts towards building an ITSM platform aligned with industry-recognized best practices. PeopleCert's ITIL-ATV Program ITIL continues to be the most widely recognized ITSM best practice standard globally, guiding organizations focused on streamlining their service delivery workflows. PeopleCert's ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive assessment of the tool's functionality and the ITIL proficiency of staff engaged in functions like development, sales and implementation on the vendor's side. ManageEngine's position in the ATV program signifies the organization's proficiency in the ITSM domain and its expertise in building a service management platform that is closely aligned with ITIL. This empowers customers to design and implement industry-recommended best practice workflows right out of the box on the ServiceDesk Plus platform. Dmitry Isaychenko, portfolio director at PeopleCert, added, 'Businesses trust ITIL for success. For them, ITIL is not just a brand but a source of proven best practices. Claims of ITIL adherence raise their expectations regarding the quality of implementations. This is why PeopleCert launched the ATV accreditation program. Today, we are delighted to welcome ManageEngine as an ITIL-accredited tool vendor. Together, we can help customers make more informed decisions when selecting ITSM tools and planning long-term investments in their implementations.' 14 Key ITSM Practices Certified With ITIL Alignment This certification marks ServiceDesk Plus' ITIL alignment for 14 practices, which include Change Enablement, Deployment Management, Incident Management, IT Asset Management, Knowledge Management, Measurement and Reporting, Monitoring & Event Management, Problem Management, Release Management, Service Catalogue Management, Service Configuration Management, Service Financial Management, Service Level Management and Service Request Management. Currently, ManageEngine has been onboarded as a Silver-level member with plans to move up the tiers by certifying more ManageEngine staff in the coming year. 'We are excited to partner with PeopleCert and join their ITIL-ATV program. This partnership reaffirms our commitment to building a best-in-class service management platform that adheres to industry best practices,' said Kumaravel Ramakrishnan, director of technology at ManageEngine. 'For over 20 years, ServiceDesk Plus has been empowering customers to streamline service delivery for IT and other business teams. We will further this with deep investments in cutting-edge tech like AI to deliver transformative value to customers and prospects. ServiceDesk Plus will continue to evolve as an intelligent service management platform that aligns with industry best practices, providing transformational business outcomes to enterprise IT teams.' Pricing and Availability ServiceDesk Plus is available across three editions: Standard, Professional, and Enterprise. The Standard edition starts at $13 per technician per month. For more details on ServiceDesk Plus' editions and offerings, please visit Prev Post Nigeria becomes an EBRD shareholder Next Post PLUME STUDIO PRESENTS ITS RAMADAN OFFERS! Comments are closed.
Al Bawaba
06-03-2025
- Business
- Al Bawaba
ManageEngine ServiceDesk Plus Achieves ITIL Certification for 14 ITSM Practices
ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven unified service management platform, has achieved ITIL-certification for 14 key ITSM practices, awarded by PeopleCert, a premier global training and certification provider. The certification and inclusion of ManageEngine as a Silver-tier member in PeopleCert's ATV program validates ManageEngine's efforts towards building an ITSM platform aligned with industry-recognized best ITIL-ATV ProgramITIL continues to be the most widely recognized ITSM best practice standard globally, guiding organizations focused on streamlining their service delivery workflows. PeopleCert's ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive assessment of the tool's functionality and the ITIL proficiency of staff engaged in functions like development, sales and implementation on the vendor's side. ManageEngine's position in the ATV program signifies the organization's proficiency in the ITSM domain and its expertise in building a service management platform that is closely aligned with ITIL. This empowers customers to design and implement industry-recommended best practice workflows right out of the box on the ServiceDesk Plus platform. Dmitry Isaychenko, portfolio director at PeopleCert, added, "Businesses trust ITIL for success. For them, ITIL is not just a brand but a source of proven best practices. Claims of ITIL adherence raise their expectations regarding the quality of implementations. This is why PeopleCert launched the ATV accreditation program. Today, we are delighted to welcome ManageEngine as an ITIL-accredited tool vendor. Together, we can help customers make more informed decisions when selecting ITSM tools and planning long-term investments in their implementations.'14 Key ITSM Practices Certified With ITIL AlignmentThis certification marks ServiceDesk Plus' ITIL alignment for 14 practices, which include Change Enablement, Deployment Management, Incident Management, IT Asset Management, Knowledge Management, Measurement and Reporting, Monitoring & Event Management, Problem Management, Release Management, Service Catalogue Management, Service Configuration Management, Service Financial Management, Service Level Management and Service Request ManageEngine has been onboarded as a Silver-level member with plans to move up the tiers by certifying more ManageEngine staff in the coming year. "We are excited to partner with PeopleCert and join their ITIL-ATV program. This partnership reaffirms our commitment to building a best-in-class service management platform that adheres to industry best practices," said Kumaravel Ramakrishnan, director of technology at ManageEngine. "For over 20 years, ServiceDesk Plus has been empowering customers to streamline service delivery for IT and other business teams. We will further this with deep investments in cutting-edge tech like AI to deliver transformative value to customers and prospects. ServiceDesk Plus will continue to evolve as an intelligent service management platform that aligns with industry best practices, providing transformational business outcomes to enterprise IT teams."Pricing and Availability ServiceDesk Plus is available across three editions: Standard, Professional, and Enterprise. The Standard edition starts at $13 per technician per month. For more details on ServiceDesk Plus' editions and offerings, please visit About ServiceDesk Plus ServiceDesk Plus is the AI-driven unified service management platform from ManageEngine, the enterprise IT management division of Zoho Corporation. Built on industry-recommended ITSM best practices, ServiceDesk Plus comes packed with contextual IT and business integrations that help service desk teams better align with their organization's business objectives. With native enterprise service management capabilities and unrestricted extensibility offered through low-code scripting, ServiceDesk Plus helps organizations design, deliver and support their business and IT services. It comes in three editions and is available in 37 different languages. To learn more about ServiceDesk Plus and its features, please visit © 2000 - 2025 Al Bawaba (
