Latest news with #ITManagement
National Post
08-07-2025
- Business
- National Post
Shadow AI as a Strategic Advantage: ManageEngine Report Points the Way Forward
Article content 97% of IT Decision Makers See Significant Risks of Shadow AI, While 91% of Employees See No Risk, Little Risk, or Risk That's Outweighed by Reward Article content AUSTIN, Texas — ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today released its report, The Shadow AI Surge in Enterprises: Insights from the U.S. and Canadian Workplace. Based on a survey of IT decision makers (ITDMs) and business employees, the report investigates the rise of shadow AI—unauthorized AI tools used for work—and identifies critical gaps that organizations need to close if they want to reduce the risks of shadow AI and turn it into a strategic advantage. Article content The rise: 60% of employees are using unapproved AI tools more than they were a year ago, and 93% of employees admit to inputting information into AI tools without approval. The risks: 63% of ITDMs see data leakage or exposure as the primary risk of shadow AI. Conversely, 91% of employees think shadow AI poses no risk, not much risk, or some risk that's outweighed by reward. The rewards: Summarizing notes or calls (55%), brainstorming (55%), and analyzing data or reports (47%) are the top tasks employees complete with shadow AI. Generative AI text tools (73%), AI writing tools (60%), and code assistants (59%) are the top AI tools ITDMs have approved for employee use. Article content 'Shadow AI represents both the greatest governance risk and the biggest strategic opportunity in the enterprise,' said Ramprakash Ramamoorthy, director of AI research at ManageEngine. 'Organizations that will thrive are those that address the security threats and reframe shadow AI as a strategic indicator of genuine business needs. IT leaders must shift from playing defense to proactively building transparent, collaborative, and secure AI ecosystems that employees feel empowered to use.' Article content Identifying the Shadow AI Gaps Article content To turn the use of shadow AI from a liability into a strategic advantage, IT leaders need to close the gaps in education, visibility, and governance revealed by the report. Specifically, a lack of education around AI model training, safe user behavior, and organizational impact is driving systematic misuse. Blind spots continue to grow in organizations, even as IT teams move to approve and integrate AI tools as quickly as possible. Meanwhile, shadow AI proliferates due to inadequate enforcement of established governance policies. Article content 85% of ITDMs report that employees are adopting AI tools faster than their IT teams can assess them. 32% of employees entered confidential client data into AI tools without confirming company approval, while 37% entered private, internal company data. 53% of ITDMs say employees' use of personal devices for work-related AI tasks is creating a blind spot in their organization's security posture. Only 54% of ITDMs report their organizations have implemented clear, enforced AI governance policies and actively monitor for unauthorized use, while 91% have implemented policies overall. Article content Proactively managing AI means harnessing employee initiative while maintaining security. It delivers the business value discovered in shadow AI but does so via AI tools that are approved by IT. To that end, ITDMs and employees make several strategic recommendations in the report. Article content 63% of ITDMs advise integrating approved AI tools into standard workflows and business applications, 60% suggest implementing clear policies on acceptable AI use, and 55% suggest establishing a list of vetted and approved tools. 66% of employees recommend setting clear policies that are fair and practical, 63% recommend providing official tools that are relevant to their tasks, and 60% advise providing better education on understanding the risks. Article content 'Shadow AI is a fatal flaw for most organizations,' said Sathish Sagayaraj Joseph, regional technical head at ManageEngine. 'IT teams can't manage risk they can't see—and they can't enable business value that users won't divulge. Proactive AI management unites IT and business professionals in their pursuit of common, organizational goals. That means employees are equipped to understand and avoid AI-related risks, and IT is empowered to help them use AI in ways that drive real business outcomes.' The full report, The Shadow AI Surge in Enterprises: Insights from the U.S. and Canadian Workplace, is available for download here. Article content Survey Methodology Article content In May 2025, ManageEngine commissioned independent market research agency Censuswide to conduct a study of 350 ITDMs and 350 working professionals across the U.S. and Canada, employed in organizations with at least 500 employees and $10M in annual revenue. The survey explored AI usage patterns, security concerns, and governance gaps, with a focus on real-world behaviors across organizations of varying sizes and industries. Article content About ManageEngine Article content Article content Article content Article content Contacts Article content Media Contact Article content Article content Ahana Vissa Article content Article content Article content
Al Bawaba
08-07-2025
- Business
- Al Bawaba
ManageEngine Appoints Sujoy Banerjee as Regional Business Director for the UAE
ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced Sujoy Banerjee as its regional business director for the UAE. In his role, Banerjee will oversee the company's local channel sales and business development initiatives, with specific emphasis on catering to the end-to-end IT management requirements of enterprises in the appointment reinforces ManageEngine's continued commitment to the region's technological development. It also coincides with the company's strategic move to accelerate expansion in the UAE to strengthen customer and partner engagement. Due to the region's significant shift to cloud services, ManageEngine's cloud products saw 50% growth in fiscal year 2024."UAE is our second biggest market in the Middle East, and Banerjee's elevation to head our business here is strategic for our long-term plans for the region," said Nirmal Kumar Manoharan, regional vice president at ManageEngine. "His expertise in enterprise IT sales combined with his proven leadership across diverse markets makes him the ideal person to drive our growth in the UAE. He will work more closely with our customers and partners, enabling us to deliver faster, more localised support and forge stronger relationships."Roles and ResponsibilitiesBanerjee brings with him over two decades of experience in the IT industry, with almost all of it focused on leading sales and business development at ManageEngine. He has held multiple leadership roles throughout his tenure at the company, including associate director for sales and channel key priorities will be:• Empowering partners with resources and training to optimise the channel-based business model.• Expanding the sales team and investing in local talent to support long-term business objectives.• Fostering the channel partner ecosystem.• Driving further innovation and delivering solutions that address the unique challenges and opportunities of this dynamic market.• Prioritising customer needs with tailored solutions and support. "I'm honoured to step into this role and excited to collaborate with our exceptional teams and valued partners across the UAE. The UAE is a hub of digital transformation, and together we will accelerate ManageEngine's journey toward shaping the future of enterprise IT. Our strong foundation empowers us to push boundaries and achieve new milestones. Every challenge we face is an opportunity to redefine what's next for our customers and the industry at large," said Banerjee. © 2000 - 2025 Al Bawaba ( Signal PressWire is the world's largest independent Middle East PR distribution service.
Forbes
25-06-2025
- Business
- Forbes
The ROI Of Investing In Enterprise Asset Return Solutions
Zaheer Dodhia is the CEO and a serial entrepreneur, heads projects like Remote Retrieval, and Hummingbird International. Head's up: People like to work from home. OK, this probably isn't a big surprise if you've been paying attention to the state of the workforce. Freelance marketplace Upwork reported an estimated more than 30 million remote workers in the U.S. alone, an uptick of 87% compared to pre-2020 levels. Remote and hybrid workers are assets that every business owner should consider, but along with them comes a different issue: managing IT assets for the entire company, both in the office and elsewhere. In-office IT management can be expensive; the Bureau of Labor Statistics reports that an IT manager can earn some $170,000 per year, which means a significant budget for a business. But is there another way to keep track of tech assets when they're ebbing and flowing from office to home across the nation? Short answer: Yes, there is. And it may be more cost-effective than you think. What Is An Enterprise Asset Management System? As defined by IBM, enterprise asset management (EAM) comprises "software, systems and services" with the goal to "optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime and reduce operational costs." Basically, for a business owner, it boils down to keeping track of your assets like laptops and other devices, maintaining device health and making sure that they can get back into rotation as soon as possible if they are returned for repair or as a result of offboarding. But we already discussed how expensive it can be to have a dedicated IT team in the office. It might seem overwhelming to think of providing the same basic services to remote employees. This is where a third-party asset management solution comes in, helping handle everything from tracking assets as they are sent out to providing appropriate packaging when laptops must be returned. The Cost Of Enterprise Asset Return Solutions The nitty-gritty of what the budget will require for a large-scale asset management solution entirely depends on your company: the size of your business, how many employees require services, how many assets are being processed and so forth. The easier question to answer would be: What's the return on investment? What should a company get out of employing external service providers? Here are some of the financial considerations when factoring your ROI for enterprise asset returns: • Reduce the cost of IT asset maintenance. An ounce of prevention is worth a pound of cure; knowing where your assets are and what state they're in means that updates can be processed regularly and security measures are kept current. • Optimize the use of licenses and software. Maintaining accurate tracking and logs for assets makes it easier to ensure that everything is kept up to date. • Reduction in overall long-term costs of assets. Ensuring that laptops and other devices are well cared for and maintained, as well as making sure they are securely returned when necessary, means that the budget for new assets can be reduced. • Reduce the cost of shipping returns. Working with an asset return solution that provides bulk services means that extra fees for shipping are trimmed off, regardless of where your employer lives. But it isn't all just about the budget. As any good business owner will tell you, the people you have working for you deserve just as much consideration. Look to amplify benefits for them, too, through things like: • Clarity on asset return policies and processes. You want to make sure you or your asset management service provides your employee with the exact packaging and shipping box that they will need to ensure safe return of the asset for repair or offboarding. • Keeping the team mindset. A well-managed and foolproof IT asset recovery plan means that every employee is working with the same set of tools, and no one slips through the cracks. • Security of information. It's also important to have some sort of data destruction after the return of the device, which can be anything from a factory reset to degaussing as necessary. This reassures both employer and employee that sensitive information remains just that. According to research cited by Vector Networks, organizations can save up to 30% per asset within the first year of implementing a streamlined asset return process. While cost savings are a key benefit, other factors to focus on include reducing risk, improving compliance and enhancing your employees' experience during transitions. When you consider these added advantages, the return on investment goes far beyond the financials. In a digital, virtual, remote-first world, assets of all kinds must be protected and well-managed, for the benefit of the company and for those who work there. Asset management is a tool, a service and a solution for business owners who want to keep ahead. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?
Associated Press
25-06-2025
- Business
- Associated Press
USU Unveils New Customer-Centric Brand Identity
MöGLINGEN, GERMANY, June 25, 2025 / / -- USU GmbH, a leading provider of software and service solutions for IT and Customer Service Management, is presenting itself with a clearer, more focused, more targeted and purpose-driven brand identity following a comprehensive rebranding. In collaboration with the agency MetaDesign, USU has created a sharpened brand identity following the claim 'Empowered by understanding', a philosophy that strictly focusses on people and their needs. As a result, the website presents itself with significantly more detailed and clearly structured information and optimized navigation. The revised corporate design helps visitors to inform about USU's range of products and solutions directly and efficiently. Brand Evolution: Focus On User Experience Over the past few months, USU has undertaken an in-depth exploration of its identity, vision and role in the market. The goal was to present USU's various solution portfolio, from IT and Enterprise Service Management over its Cloud and AI expertise as well as Customer Service Management, consistently under a strong brand with a clear identity, positioning and self-conception. The result is the guiding principle, 'Empowered by understanding', which illustrates the approach not only to deliver solutions, but also to shape effective change together with customers. At the core of this approach lies USU's profound understanding of its customers. The revised corporate design emphasizes a positive user experience and complements the new brand profile with clean shapes, vibrant imagery, a structured, easy-to-read typography to convey transparency, openness to dialogue and dynamism. Design elements are deliberately interwoven—content and visuals interact in a way that reflects the spirit of collaboration that defines USU both internally and externally. The new design also takes into account the accessibility regulations for websites and apps that will come into effect starting in June. Rebranding with Impact: What You Can Expect From USU Mirjam Hermann, Vice President Marketing, USU GmbH: 'Our new brand identity is more than just a fresh design—it reflects our core belief in being a reliable partner: We listen, we understand and we act in a solution-oriented and customer-centric way. To make this mindset consistently tangible for our customers across all channels and touchpoints, we have developed a comprehensive brand design system. It provides clear principles, flexible applications and helpful resources—ensuring that our brand remains recognizable in every context.' Through surveys and insights from its strategic product partnership with Thoma Bravo, which USU entered in December 2024, USU has gained valuable perspectives on what sets the company apart: - Experts at Collaboration. USU works in partnership and at eye level with clients. - Deep Understanding & Flexibility. Customer needs shape USU's solutions. - Products and Services Out of One Hand. Powerful products and solutions with the right support. - Straightforward Efficiency. USU delivers results—quickly, simply, directly. Dr. Benjamin Strehl, CEO of USU GmbH, explains: 'We don't just develop software—we act as partners at eye level. The new brand identity captures what sets us apart: Technological expertise combined with a genuine understanding of our customers and their challenges. At our core we have always been, and continue to be, a people business, and that is consistently reflected in the way the market sees us. The rebranding is a visible expression of this attitude.' This press release is available at USU GmbH As a leading provider of software and service solutions for IT and customer service management, USU helps customers optimize IT resources in the cloud and AI era. Organizations worldwide rely on USU to modernize their IT infrastructure, minimize cloud costs, and enhance service excellence. USU technologies provide comprehensive transparency and control over hybrid IT environments—from on-premises data centers to cloud-based services and hardware assets. Additionally, USU's AI-powered platform serves as a central knowledge base, delivering consistent information across all communication channels and customer services. More information: Verena Fahrbach USU GmbH +49 7141 48670 email us here Legal Disclaimer: EIN Presswire provides this news content 'as is' without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
National Post
24-06-2025
- Business
- National Post
ManageEngine Launches MSP Central: A Platform Built for Strengthening Modern MSP Infrastructure
Article content Built In-House, MSP Central Enables MSPs to Centralize Service Workflows, Device Control, Threat Protection, and Performance Monitoring in a Single Platform Article content Manage clients securely with integrated RMM, PSA, and advanced server monitoring on a multi-tenant, role-based platform Boost technician productivity with AI-driven ticket insights, sentiment detection, and intelligent alert correlation Start your free trial now at Article content ManageEngine Article content , a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the launch of Article content MSP Central Article content —a unified platform designed to help MSPs streamline service delivery, device management, threat protection, and infrastructure monitoring from a single interface. Article content ManageEngine focuses on addressing specific operational models and business challenges of MSPs, developing tools that support multi-client environments, technician efficiency, and service scalability. MSP Central brings together these capabilities into a unified platform tailored to how MSPs deliver and manage IT services today. Article content Meeting the Evolving Needs of MSPs Article content With the global managed services market projected to reach $511 billion by 2029, MSPs are facing mounting pressure to scale operations without compromising service quality so as to offer a strategic value to customers and differentiate from the competition. Article content 'We had technicians switching between multiple consoles just to resolve a single client incident—a real drag on time and ticket volume,' said Edgar Martínez, business manager at EvolutionIT, an early adopter of MSP Central. 'We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack.' Article content MSP Central directly addresses this fragmentation by offering a unified platform to manage day-to-day operations across clients—from technician workflows and asset visibility to endpoint protection and network health monitoring. Its modular, cloud-native architecture supports native multi-tenancy, fine-grained role-based access control, and seamless integrations with both Zoho apps and third-party tools. This gives MSPs the flexibility to adopt only the modules they need and expand at their own pace. Article content Features Designed to Support MSP Operations Article content 'With MSP Central, we're bringing together the best of ManageEngine's proven IT management and security capabilities in a platform designed from the ground up for MSPs,' said Mathivanan Venkatachalam, vice president at ManageEngine. 'While each of these modules stands strong on its own, together they form a truly unified platform—delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively—all from a unified console.' Article content The platform includes the following capabilities: Article content Modular architecture: Adopt only the components required—no bundling or mandatory licensing. Remote monitoring and management (RMM): Manage devices across clients with patching, asset visibility, and proactive remediation in a multi-tenant setup. Professional services automation (PSA): Integrate ticketing, contract management, SLAs, time tracking, and billing in a unified workflow. Advanced server monitoring: Monitor infrastructure across Windows, Linux, databases, and virtual systems with automated alerts and deep metrics. Endpoint security: Provide comprehensive protection against evolving cyberthreats with vulnerability management, device and application control, anti-ransomware, and browser security. AI-powered automation: Accelerate workflows with ticket summarization, sentiment detection, alert correlation, and predictive thresholds. Third-party integrations: Connect seamlessly with over 20 tools across IT, security and business ecosystems via open APIs and pre-built connectors. Marketplace ready: Built for integration into cloud marketplaces and partner ecosystems. Article content Looking Ahead Article content MSP Central marks the foundation of ManageEngine's long-term MSP platform strategy, which supports the full spectrum of managed services. Future enhancements will focus on expanding into adjacent domains like SIEM, privileged access management, and advanced analytics, helping MSPs and MSSPs manage security and compliance alongside operations. The platform will also evolve to support deeper integrations with business applications and partner ecosystems, empowering providers to streamline service delivery end to end. Article content 'Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We're starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine's standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients' needs. MSP Central is designed to support MSPs for the long haul,' added Venkatachalam. Article content Pricing and Availability Article content MSP Central is available globally starting today. The platform supports flexible modular pricing so MSPs can pay for only what they need. Article content Start your free trial now at: About ManageEngine MSP The ManageEngine MSP suite is a set of solutions exclusively crafted for service providers. The suite encompasses a wide range of capabilities MSPs need to deliver exceptional services and streamline their own business operations, including identity and access management, remote monitoring and management, professional service automation, and cybersecurity services. For more information, please visit and follow the suite on LinkedIn. Article content Article content Contacts Article content Media Contact Article content Article content Ahana Vissa Article content Article content Article content
