Latest news with #InDrive
The Star
an hour ago
- Automotive
- The Star
inDrive says admin issues led to permit revocation, now compliant with regulatory requirement
PETALING JAYA: Administrative issues related to e-hailing vehicle permits (EVP) within inDrive was what led to the recent notice of operating permit revocation by the Land Public Transport Agency (Apad), says inDrive. The e-hailing platform's Malaysia country lead Govin Kumaar Panirsheeluam said inDrive has since corrected the root cause of the administrative issue with assistance from Apad. He also revealed that the company has conducted various upgrades to their administrative systems to reduce the possibility of similar future issues from occurring again. He said this included enhancing their driver verification processes, conducting stricter documentation checks, and initiating internal audits to close any potential gaps related to EVP. 'inDrive is now in constant communication and sharing real time data with Apad to align our procedures and strengthen the compliance framework going forward. 'To build a stronger and more resilient platform, we are reactivating and reverifying existing driver accounts while strengthening our driver support systems. 'We fully support the government's responsibility to ensure safety and order in public transport and are committed to operating with full transparency, " he said in a press conference here on Tuesday (July 29), adding that inDrive is now compliant with all regulatory requirements. inDrive Malaysia driver operations manager Azlan Anwar also added that stricter standard operating procedures have been enforced within the company. 'To strengthen existing safeguards, we have introduced increased layers of validation and verification to detect any inconsistencies or forged documents. 'We have also improved our onboarding journey for drivers through our inDrive academy digital e-learning platform to better train drivers on safety protocols, emergency responses and other aspects. 'This is part of our commitment to build a responsible and professional driver community,' he said during the press conference. inDrive Asia-Pacific (APAC) macroregional director Mark Tolley said they would continue to focus on improving and elevating their services to better serve the people. 'We understand that we didn't get it right but we believe Malaysia is the right place for inDrive and we will continue to focus on improving and elevating our services to better serve the Malaysian people,' he said. This comes after the Apad revoked the operating permits of e-hailing applications - InDrive and Maxim - with an order to cease all operations in Malaysia by July 24, 2025, for allegedly operating illegally, earlier in May this year. Apad then announced that the two companies would be allowed to resume their operations on July 23, subject to a review every three months.
The Sun
a day ago
- Automotive
- The Sun
Maxim and InDrive warned over EVP compliance by transport ministry
ALOR SETAR: The Ministry of Transport has issued a strong warning to e-hailing operators Maxim and InDrive, demanding full compliance with service requirements, including the mandatory E-Hailing Vehicle Permit (EVP). Failure to adhere could result in licence suspension or revocation. Transport Minister Anthony Loke confirmed that both companies are under a three-month monitoring period to demonstrate compliance. 'Any operator facing enforcement action has the right to appeal to the MOT, and both companies have done so. We've outlined corrective actions, and improvements have begun. As this is their first offence, we are giving them a chance to rectify the issues. However, further violations may lead to licence suspension,' he said during the launch of the Kota Setar service. Loke acknowledged the severity of the offences, primarily operating without EVP compliance, but noted the potential impact on drivers and passengers. 'An immediate shutdown would affect users, and opinions on enforcement vary,' he added. On April 24, the Land Public Transport Agency (APAD) issued a Notice of Licence Revocation to Maxim and InDrive, effective July 24, following compliance failures. Both companies appealed, securing a three-month probationary period starting July 24 to meet requirements or face regulatory action. - Bernama
New Straits Times
a day ago
- Automotive
- New Straits Times
InDrive, Maxim risk losing licences over non-compliance
ALOR STAR: E-hailing companies Maxim and InDrive may have their licences cancelled if they fail to ensure their drivers comply with key requirements, particularly those involving the E-Hailing Vehicle Permit (EVP). Transport Minister Anthony Loke said the ministry took a serious view of offences committed by both companies for allowing drivers to operate without the mandatory EVP, a key condition under the operator's licence. He said it was the operators' first offence and that they have submitted appeals seeking time to rectify the matter. "They have been given a monitoring period under the law. "Any licensed operator can appeal to the ministry, and we will consider their appeal. "There are improvements and corrective steps the companies must take, and we can see they have begun doing so. "Normally, for a first offence, we allow room for improvements and correction. "But if they continue to violate the terms, only then will we suspend or revoke their licences," he told reporters after launching the Stage Bus Service Transformation Programme (SBTP) for Kota Setar ( Kota Setar) here today. Loke said the Land Public Transport Agency (APAD) had earlier recommended revoking the companies' licences for violating EVP requirements. However, he said certain considerations were taken into account, including the fact that many drivers use both applications, and the high number of users in some states. "This is their first offence operating without an EVP, which is serious, and I do not take it lightly. "That's why APAD proposed the cancellation. "But they have appealed, and we've taken into consideration that there are drivers on both apps, and that they provide alternatives for the public, especially in states where their services are widely used. "If we were to shut them down immediately without giving them a chance to improve, users might face difficulties and start lodging other complaints," he said. As such, both companies have been placed under a three-month monitoring period. If they are found to commit further violations during this time, action will be taken to revoke their licences. "For any licensed company, we allow them to rectify first offences. But if the violations persist, I issue a stern warning that their licences will be revoked. "That's why we're giving them three months to comply. "If they breach the conditions again during this time, we will revoke the licences," he said. In a statement last Wednesday, APAD said Maxim and InDrive had been allowed to continue operating but were placed under a three-month monitoring period to ensure compliance with service requirements. An audit found that both companies had failed to meet several operator conditions, particularly in relation to the EVP, prompting the issuance of a notice of cancellation.
Barnama
a day ago
- Automotive
- Barnama
Stern Warning Issued To Maxim, InDrive Over EVP Compliance
ALOR SETAR, July 28 (Bernama) -- The Ministry of Transport (MOT) has issued a stern warning to e-hailing operators, Aist Malaysia Sdn Bhd (Maxim) and ID Applications Sdn Bhd (InDrive), to comply with all service requirements to operate in the country, including the mandatory E-Hailing Vehicle Permit (EVP), or risk having their licences suspended or revoked. Minister Anthony Loke said both companies are currently under a three-month monitoring period, during which they are expected to demonstrate full compliance. 'Any operator facing enforcement action has the right to appeal to the MOT, and both companies have done so. 'We've outlined the corrective actions they must take, and we've observed that they've begun making improvements. As this is their first offence, we are giving them the opportunity to rectify the issues. 'However, if they continue to violate the conditions, their licences may be suspended or cancelled,' he told reporters after launching the Kota Setar service in Kota Setar today. Loke acknowledged that the offences committed by the two companies, primarily operating without EVP compliance, were serious. However, he said the ministry also took into account the potential impact on drivers and passengers who rely on both platforms. 'If we were to shut them down immediately without giving a chance for improvement, we'd be facing backlash from affected users. As with any decision, there will always be differing opinions,' he added. On April 24, the Land Public Transport Agency (APAD) issued a Notice of Licence Revocation to both Maxim and InDrive, with effect from July 24, after an audit revealed major compliance failures, particularly related to EVP requirements.
Malay Mail
2 days ago
- Business
- Malay Mail
Decision to allow Maxim and InDrive to continue operations sparks backlash from local drivers
PETALING JAYA, July 27 — The decision to allow e-hailing companies Maxim and InDrive to continue operations under a three-month monitoring period, despite previous violations, has sparked backlash from local drivers. In a report by the Northern e-Hailing Drivers Association (NeHDA) expressed disappointment with the Land Public Transport Agency (APAD) for permitting the Russian-based companies to operate despite violating e-hailing vehicle permit (EVP) rules. NeHDA chairman, Zabidi Bahador told the news portal that such leniency towards foreign firms undermines the integrity of Malaysia's public transport system. 'We would not remain silent as foreign firms that were proven to have flouted EVP conditions leave scot-free while adherent local firms face stricter restrictions and compliance requirements,' he was reported as saying. Zabidi pointed out that while foreign firms are permitted to resume operations under special monitoring, local e-hailing operators (EHOs) are facing challenges to stay competitive, all while being required to comply with strict regulations. He emphasised that this imbalance urgently needs to be addressed. He also urged APADto enforce the rules equitably and transparently, irrespective of the company's origin.
