Latest news with #IntegratedGrievanceRedressalSystem
Time of India
3 hours ago
- Time of India
May 31 deadline gone too, Noida metro skywalk may be ready in July now
Noida: A 420-metre-long skywalk that is to connect the Sector 51 and 52 metro stations has missed yet another deadline of May 31. Noida Authority recently said the project would be ready by July 31. Construction of the L-shaped, air-conditioned skywalk, spanning 420 metres and featuring a travelator, started in March 2023 and was to be completed within a year. The work was hindered following a National Green Tribunal's (NGT) ban on winter construction to control pollution, and again over design modifications of the project. As work drags on, the stretch between the two stations has to be covered on foot, which becomes tricky for commuters as parts of the footpath is either broken or encroached. E-rickshaws and autos also block the road. Vipul Garg, a resident of Jewar who travels to Noida and Delhi for work frequently and prefers to use the metro, said it was inconvenient for commuters to switch between the Aqua and Blue lines in the absence of an interchange. "A temporary covered walkway that once connected the stations was dismantled before the construction on the skywalk began. Commuters are forced to exit the metro stations and walk the 400-metre stretch amid rain, storm and heat," he said. In May, Garg filed a complaint on the Integrated Grievance Redressal System (IGRS) and sought to know when the skywalk project would be completed. In its response on June 3, the Authority said some electrical work was pending, and the skywalk would be operational by July 31. Neeraj Sharma, a Delhi resident who works in the Noida Special Economic Zone (NSEZ), said he uses the metro daily and finds the interchange problematic. "The delay in completion of the skywalk is only a part of the problem. DMRC and NMRC are yet to integrate metro cards, so commuters need to keep separate cards or buy tickets separately. Again, the entry to Sector 51 station is through the rear as the front side has been leased out to multiple agencies for commercial activities. Auto drivers block the entry and exit points, which leads to chaos during peak hours. Enforcement drives are rare and largely ineffective," he added.
Time of India
a day ago
- General
- Time of India
Show cause notice issued to 7 departments
Kanpur: District magistrate Kanpur Nagar, Jitendra Pratap Singh, on Wednesday took the negative feedback in Integrated Grievance Redressal System (IGRS) complaints and said that he would not tolerate carelessness in disposal of public complaints. Tired of too many ads? go ad free now He warned of disciplinary action against those officials who would fail to take time-bound action and stressed on making the image of administration better. In the meeting, he directed to issue show cause notices to seven departments for careless attitude towards public complaints. The seven departments are Jalkal department, municipal corporation, SDM (Sadar) Kanpur Nagar, PWD, tehsildar Sadar Kanpur Nagar, district inspector of schools and assistant labour commissioner Kanpur Nagar. In a review meeting held at the collectorate auditorium, Singh said that quality disposal of IGRS (Integrated Grievance Redressal System) references was the top priority of the government. The DM stated that in the evaluation report submitted by the government on June 3, the percentage of negative feedback received in relation to the references resolved by various departments was found to be of great concern. Notably, in some departments this negative feedback has been recorded as high as 83 per cent, which reflects serious laxity in departmental functioning and blatant disregard for citizens' expectations. Terming this situation as extremely regrettable Singh said that it was indicative of clear indifference in discharging duty. He said this shows that the complaints have not been resolved seriously and in a qualitative manner by the officers/employees concerned or their supervisory responsibilities have not been discharged efficiently. As a result of this serious lapse, the ranking of the district has been adversely affected, which has also caused a serious blow to the administrative image of the district. Taking cognisance in the matter, the district magistrate had directed all the officers concerned to determine the responsibility of their subordinate officers/employees and ensure necessary and strict action as per
Hindustan Times
2 days ago
- General
- Hindustan Times
LDA sends list of habitual complainants to state govt for action
The Lucknow Development Authority (LDA) has submitted a list of habitual complainants to the state government for further action. LDA vice-chairman Prathamesh Kumar confirmed on Tuesday that the list had been forwarded to the government after repeated complaints were found to be part of a larger pattern of alleged harassment and extortion. The move came after the LDA prepared a list, highlighting that 28 individuals had filed a staggering 2,114 complaints over the past 17 months. Most of these complaints, submitted via the Integrated Grievance Redressal System (IGRS) portal between January 2024 and May 30, 2025, were related to construction activities across the city, previously stated in a Hindustan Times report published on May 1. Officials said the volume and frequency of these complaints raised suspicion of the grievance mechanism misuse. Investigations revealed that the group had been targeting home builders, many of whom were using bank loans or life savings, with repeated and 'baseless' complaints. 'After a thorough verification of the complaints and identification of these complainants, we have sent the list to the state government for appropriate action,' Kumar said. During monthly Janta Adalats and public hearings, several citizens had accused a particular group of individuals of using the complaint system to harass and extort money from those engaged in lawful construction. According to LDA officials, some complainants allegedly threatened to halt construction work unless bribes were paid. 'Many of those affected have shared how construction on their legally sanctioned properties was disrupted due to continuous complaints. Some even faced pressure to pay off the complainants,' LDA additional secretary Gyanendra Verma said. The probe uncovered extreme cases of misuse as one woman was found to have submitted 171 complaints, while two others had filed 168 and 167 complaints, respectively. Several others reportedly submitted 20 to 30 complaints every month.
Time of India
3 days ago
- Politics
- Time of India
Making UP safer for all; force moreprofessional, among priorities: DGP
Lucknow: Pledging to work towards taking the UP Police to "unprecedented heights of excellence," Rajeev Krishna, the newly appointed director general of police (DGP) of Uttar Pradesh, on Monday outlined a comprehensive 10-point roadmap for policing reforms. Addressing his first media interaction since taking charge, the DGP said that law and order will remain a top and non-negotiable priority for the police force, which will take decisive steps to create a safer environment for all citizens. Expressing gratitude to Chief Minister Yogi Adityanath for reposing faith in his leadership, the DGP said the opportunity to lead the world's largest police force was a "significant responsibility." Listing zero-tolerance on crime, deeper citizen engagement, enhancing law enforcement efficiency through widespread use of technology, and ensuring accountability as his priorities, the DGP said, "Crimes against women will be met with sensitivity and urgency. Women's safety will be at the core of the policing strategy, with renewed efforts both to prevent such crimes and to respond effectively through legal and enforcement mechanisms. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like 5 Books Warren Buffett Wants You to Read In 2025 Blinkist: Warren Buffett's Reading List Undo " The DGP emphasised that the police would also engage in community outreach to foster a sense of security and empowerment among women. The DGP also confirmed that recruitment for more police personnel is in advanced stages and will be rolled out soon. "This large-scale recruitment is aimed at strengthening ground-level policing and bridging critical manpower gaps to ensure quicker response and better reach in urban and rural areas alike," he said. Public grievance redressal will also be placed at the heart of the police-citizen interface, said the DGP while assuring that every citizen's voice would be heard and addressed promptly. The platforms such as the Integrated Grievance Redressal System (IGRS) and Jan Sunwai portals will be made more effective and citizen-friendly, he said. As part of efforts to modernise policing, the DGP placed strong emphasis on the use of artificial intelligence, data analytics, and predictive technologies. Acknowledging that cybercrime has become one of the most pressing challenges in recent times, he assured that the UP Police is already working to enhance its digital crime-fighting capabilities. The DGP stressed the need to identify and deploy officers with specialised skill sets in cybercrime, forensics, counterterrorism, and community policing to professionalise the force and improve its effectiveness across all domains. He added that continuous in-service training would be treated as a strategic imperative to keep the force aligned with evolving law enforcement challenges. Internally, the welfare of police personnel will be given focused attention. The DGP said that resolving both administrative and personal issues faced by personnel would be a top priority to ensure they remain motivated, efficient, and ready for duty. The DGP also spoke about the need to strengthen anti-terror capabilities and border coordination. Referring to his own role in the formation of the UP Anti-Terror Squad (ATS) in 2007 following a spate of serial blasts, he said the ATS's structure and technology would be upgraded to meet new and emerging challenges. "The coordination with central agencies and border forces like the Sashastra Seema Bal (SSB) along the Nepal border will be deepened to counter trans-border terrorism and trafficking more effectively," he said. The DGP also promised to look into the problems and challenges posed by traffic in cities. "Besides, we also aim to make the DGP headquarters more citizen-friendly, where people can come and get their grievances addressed," he said. "Under the visionary leadership of the Chief Minister, we are ready to set new benchmarks in law enforcement. Our mission is clear — to serve the people of Uttar Pradesh with integrity, discipline, and excellence," he said.
Time of India
5 days ago
- Politics
- Time of India
‘Most grievances of differently abled resolved'
Lucknow: The department of empowerment of persons with disabilities has said out of the 2,699 complaints received from disabled individuals through various channels including the chief minister's helpline, online portal, PGI portal and Jansunwai in a little over a year, 2,660 were already resolved. An official of the department said only 39 complaints were pending as of Saturday, and none of them were marked as defaulters. These complaints were received between April 1, 2024, and May 21, 2025. "These complaints pertain to various issues like pensions, delay in issuing certificates, access to various social benefits, etc. The govt is ensuring fast and effective solutions to these issues," he said. The complaints received from various portals are forwarded to the department for action. Under Jansunwai, 212 complaints were registered, of which 206 were resolved. On the PGI portal, 394 out of 404 cases were addressed while 229 of the 233 complaints received online were resolved. In addition to this, 1,831 out of 1,850 complaints received through the CM helpline were also addressed. "The Integrated Grievance Redressal System implemented by the state govt has become a strong platform for the public, especially for Divyangjan. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Memperdagangkan CFD Emas dengan salah satu spread terendah? IC Markets Mendaftar Undo They can now file complaints from their homes and receive timely responses. This blend of technology and human concern truly reflects the spirit of 'Sabka Saath, Sabka Vikas, Sabka Vishwas'," the official said, adding that Chief Minister Yogi Adityanath was personally monitoring the concerns of the differently abled. Lucknow: The department of empowerment of persons with disabilities has said out of the 2,699 complaints received from disabled individuals through various channels including the chief minister's helpline, online portal, PGI portal and Jansunwai in a little over a year, 2,660 were already resolved. An official of the department said only 39 complaints were pending as of Saturday, and none of them were marked as defaulters. These complaints were received between April 1, 2024, and May 21, 2025. "These complaints pertain to various issues like pensions, delay in issuing certificates, access to various social benefits, etc. The govt is ensuring fast and effective solutions to these issues," he said. The complaints received from various portals are forwarded to the department for action. Under Jansunwai, 212 complaints were registered, of which 206 were resolved. On the PGI portal, 394 out of 404 cases were addressed while 229 of the 233 complaints received online were resolved. In addition to this, 1,831 out of 1,850 complaints received through the CM helpline were also addressed. "The Integrated Grievance Redressal System implemented by the state govt has become a strong platform for the public, especially for Divyangjan. They can now file complaints from their homes and receive timely responses. This blend of technology and human concern truly reflects the spirit of 'Sabka Saath, Sabka Vikas, Sabka Vishwas'," the official said, adding that Chief Minister Yogi Adityanath was personally monitoring the concerns of the differently abled.
