Latest news with #IntegratedGrievanceRedressalSystem
Time of India
2 days ago
- Politics
- Time of India
DGP for cyber cell strengthening, timely resolution of complaints
Lucknow: Uttar Pradesh DGP Rajeev Krishna on Friday conducted a statewide virtual review meeting, focusing on public hearings, cybercrime, training, and the compliance status of orders issued from police headquarters. Tired of too many ads? go ad free now The meeting was attended by all ADGs, commissioners, IGs, DIGs, SSPs, SPs, and district in-charges across Uttar Pradesh. The police chief reiterated his ten key priorities and reviewed the progress of each in sequence. He emphasised that these priorities can be effectively achieved through three foundational pillars: technology, training, and talent expertise. During the discussion on the resolution of public complaints, the DGP said that the evaluation of complaint handling should be based on concrete information and data. He reviewed comparative data on the resolution of complaints through district-level IGRS (Integrated Grievance Redressal System) via a presentation and directed senior officers to regularly review IGRS cases themselves. He added that senior officers' performance will be evaluated based on the timely and quality resolution of public grievances. Similarly, district in-charges must assess the work of their station in-charges using the same criteria. Police stations must improve their functioning to ensure that any member of the public can approach them without hesitation to register a complaint. The entry of undesirable elements into police stations must be strictly prohibited. On the issue of cybercrime, the DGP noted a rise in cases since the COVID-19 pandemic and stressed the need for the Uttar Pradesh Police to enhance its capabilities accordingly. Instructions for strengthening cyber cells at police stations have already been issued. Tired of too many ads? go ad free now Within the next 15 days, senior officers must ensure that these cyber cells are fully operational and staffed with skilled personnel. He also instructed that all police officers must enroll on the CyTrain portal for cybercrime training, an initiative by the Indian Cyber Crime Coordination Centre under the Ministry of Home Affairs. He further said that cyber cells at both the station and district levels should be strengthened and must actively use the National Cyber Crime Reporting Portal (NCRP) to address victims' complaints. An SOP regarding actions on the portal will soon be issued by headquarters to assist cyber cells across districts, commissionerates, and police stations in operating efficiently.
Time of India
3 days ago
- Politics
- Time of India
Gangajal project off, Khoda residents protest
Ghaziabad: Khoda residents are on a warpath after the Ganga water project to supply 50 MLD of Ganga water directly to the area for the colony was officially shelved. Residents, under the aegis of Khoda Residents Welfare, say they came to know about it when they filed a complaint on Integrated Grievance Redressal System (IGRS) portal. The residents are planning a bigger protest now. They are miffed over the fact that since 2023 they were kept in the dark as they were not informed through official channels that the project was shelved. You Can Also Check: Noida AQI | Weather in Noida | Bank Holidays in Noida | Public Holidays in Noida The issue is also acquiring a political connotation as chairperson of Khoda Nagar Palika Mohini Sharma blamed MLA Sunil Sharma for this. Mohini said, "The present MLA, Sunil Sharma, who is also a cabinet minister in the Yogi govt, in 2016 obtained the signatures of 5 lakh residents to press for the demand for Ganga water in trans-Hindon area, including Khoda. Now, the project has been shelved and even as a cabinet minister, he didn't do anything about it. He is to be blamed for the situation." Sahibabad MLA Sunil Sharma, meanwhile, said, "We are reviewing the project." An official from UP Jal Nigam said, "The state govt approved a Rs 185-crore project to supply 50 MLD of Ganga water directly to Khoda, for which a 9km pipeline from Chijarsi will be laid to Khoda. The pipeline is already supplying treated Ganga water from the Sidharth Vihar water treatment plant to Noida. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Find the Lowest Auto Insurance Rates in Your Area AutoSaveMax Get Quote Undo This was a water-sharing agreement with Noida, but at a later stage, Noida withdrew its consent primarily because Khoda comes under the jurisdiction of Ghaziabad, so the project has been shelved. " Meanwhile, Deepak Joshi of Khora Residents Welfare Association said, "With an estimated population of over 6 lakh, Khoda has been dependent on groundwater, which is unfit for human consumption. Over the years, the residents of Khoda have held numerous protests to initiate Ganga water supply to meet their potable water needs. Finally, in 2023, a DPR for the project was made, according to which the cost was pegged at Rs 185 crore and as per the plan, 50 MLD of Ganga water was to be supplied directly to Khoda. " Joshi added, "Till then Ganga water was to be supplied directly to Khoda through tankers. Seventy water tankers of 3,000 L and 5,000 L each supplied Ganga water to the area from the Sidharth Vihar Ganga water treatment was a stop-gap arrangement and while queuing up for Ganga water, there were many occasions when it led to water-riot-like situations. Yet, we waited patiently because we thought that the project to supply Ganga water through a pipeline was ongoing. But recently, we came to know that the project has been shelved and that also after we made a complaint in the IGRS. We feel cheated." Stay updated with the latest local news from your city on Times of India (TOI). Check upcoming bank holidays , public holidays , and current gold rates and s ilver prices in your area.
Time of India
4 days ago
- Climate
- Time of India
VMC asked to prepare for mega sanitation drive in flood-hit areas
Varanasi: Uttar Pradesh Urban Development and Energy Minister AK Sharma has directed the Varanasi Municipal Corporation (VMC) to complete all necessary preparations for launching a mega sanitation drive in flood-affected areas, once the water levels of the overflowing Ganga and its tributary Varuna begin to recede. Chairing a review meeting on the civic body's preparedness for post-flood challenges on Tuesday evening, Sharma emphasized the need for immediate action to clean the affected localities and spray insecticides to prevent the outbreak of waterborne diseases. He specifically instructed officials to focus on low-lying areas, where special drainage work and sanitation efforts must be carried out on a priority basis. The minister also addressed the issue of sewer blockage, which typically worsens after floods. He asked the general manager of Jal Kal to prepare a detailed action plan to tackle potential sewer jamming and ensure prompt resolution. During the meeting, the GM raised a demand for two super sucker machines and jetting machines to strengthen the city's post-flood response. Sharma directed him to prepare and submit a formal proposal to the state government so that the equipment could be made available without delay. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Become Fluent in Any Language Talkpal AI Undo Highlighting the urgency of resolving public grievances, Sharma said the majority of complaints received against VMC on the Integrated Grievance Redressal System (IGRS) pertain to sewer-related issues. He instructed that such complaints must be resolved promptly to help improve Varanasi's urban performance ranking. The meeting was attended by Mayor Ashok Kumar Tiwari, additional municipal commissioner Savita Yadav, and senior officials of the Jal Kal and sanitation departments.
New Indian Express
30-07-2025
- Business
- New Indian Express
Delhi to adopt UP public grievance redressal model
NEW DELHI: Delhi is set to replicate Uttar Pradesh's fully digital public grievance redressal and monitoring model by adopting the latter's Integrated Grievance Redressal System (IGRS) and CM Dashboard in its governance framework. The government has formally sought support from UP administration for implementing these systems, officials said on Tuesday. The decision follows a comprehensive presentation made by the UP government in Delhi a few months ago, which was attended by senior officials of the Delhi administration. The move aims to ensure prompt grievance redressal and real-time tracking of development projects in the national capital, officials said. Subsequently, in May, a team of technical experts and officials from Delhi visited the Informatics Centre in Lucknow for a hands-on experience and demonstration of the platforms, where an in-depth assessment of both the administrative and technical aspects of the systems was provided to them. The team recognised the model as technically sound, citizen-centric, and highly effective. Shortly after this visit, the Delhi government formally requested support from the UP government to implement the model in Delhi. The Uttar Pradesh IGRS stands out with its end-to-end digital lifecycle for grievance management, enabling citizens to file complaints, track status, and receive updates via SMS and IVRS without the need to visit multiple offices. Efficiency in UP model appreciated Earlier, government had also studied the grievance redressal model of Andhra and engaged with private technology providers to strengthen its own platforms. But, Delhi officials appreciated the efficient approach adopted in UP. The system's district ranking mechanism, to monitor public grievance redressal performance, was noted as a best practice for accountability and performance tracking.
Time of India
29-07-2025
- Business
- Time of India
Delhi govt set to adopt UP's IGRS, CM Dashboard to boost functioning
Lucknow: The BJP-run Delhi govt will be adopting UP govt's Integrated Grievance Redressal System (IGRS) and the CM Dashboard to improve its govt's functioning. A team from Delhi govt was in Lucknow recently for two days to study these models, implemented by chief minister Yogi Adityanath . "The Delhi govt has formally requested support from the UP govt to implement the IGRS and CM Dashboard in Delhi. The request reflects growing recognition of UP's governance innovations under Yogi Adityanath's leadership," said a govt spokesperson. The official said that delegations from various states have been coming to UP to study the various models of efficient governance that have been implemented in the state. He said that Delhi govt officials, who were in UP most recently, were extremely impressed with the IGRS and Dashboard models. A few months earlier, UP govt had made a presentation on these two models before the Delhi govt. The team explained how the two were ensuring that govt was not just able to keep a tab on public opinion, their needs and feedback, but also on how govt departments were functioning. "Subsequently, a team of Delhi govt officials visited Lucknow for an in-depth, two-day assessment of both the administrative and technical aspects of the systems. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Learn More - How Donating Sperm May Boost Your Income SpellRock Undo The team recognized the model as technically sound, citizen-centric, and highly effective," the official added. The CM had launched the IGRS to provide a quick, transparent and accountable mechanism for resolving public complaints. The CM Dashboard, on the other hand, serves as a real-time monitoring tool to track progress and ensure quality in development works across the state.
