Delhi to adopt UP public grievance redressal model
The government has formally sought support from UP administration for implementing these systems, officials said on Tuesday.
The decision follows a comprehensive presentation made by the UP government in Delhi a few months ago, which was attended by senior officials of the Delhi administration. The move aims to ensure prompt grievance redressal and real-time tracking of development projects in the national capital, officials said.
Subsequently, in May, a team of technical experts and officials from Delhi visited the Informatics Centre in Lucknow for a hands-on experience and demonstration of the platforms, where an in-depth assessment of both the administrative and technical aspects of the systems was provided to them.
The team recognised the model as technically sound, citizen-centric, and highly effective. Shortly after this visit, the Delhi government formally requested support from the UP government to implement the model in Delhi. The Uttar Pradesh IGRS stands out with its end-to-end digital lifecycle for grievance management, enabling citizens to file complaints, track status, and receive updates via SMS and IVRS without the need to visit multiple offices.
Efficiency in UP model appreciated
Earlier, government had also studied the grievance redressal model of Andhra and engaged with private technology providers to strengthen its own platforms. But, Delhi officials appreciated the efficient approach adopted in UP. The system's district ranking mechanism, to monitor public grievance redressal performance, was noted as a best practice for accountability and performance tracking.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Time of India
6 hours ago
- Time of India
Govt engages Tata Tech to upgrade state polytechnics
Lucknow: The UP govt in collaboration with Tata Technology Limited (TTL) would set up Tata Technology Excellence Centres in 121 govt polytechnics across the state to help these technical educational institutes meet industry requirements. In a govt order (GO), additional chief secretary, technical education, Narendra Bhooshan said the decision was taken to bridge the industry-academia gap prevalent in the diploma sector of technical education. "In polytechnics, some topics have become irrelevant or are not in accordance with industry requirements. These centres will upgrade them and bridged the industry-academia gap," Bhooshan said. For this, Rs 57.3 crore will be spent on installation of machines and equipment in each of the 121 polytechnics. Of the total Rs 6935.8 crore, 87%, that is, Rs 6034.2 crore, will be borne by TTL, and the remaining 13% (Rs 1063.9 crore) by the govt. Also, the state govt will spend an additional Rs 858 crore – Rs 709.2 lakh per institution – towards civil infrastructure and other basic facilities. In the first phase, 45 polytechnic institutions will be upgraded. The project is aimed at providing quality technical education to students studying in the diploma sector of the state, thereby enhancing employment. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like How Retirees Can Potentially Minimize RMD Taxes SmartAsset Learn More Undo It will also help students acquire essential skills like soft skills and personality development as per industry requirements. As per the GO, TTL will involve global partner companies and institutions in upgrading the polytechnics. TTL will also prepare the project document related to the execution of the upgradation work and determine short, medium, and long-term strategies in it. In addition, they will prepare a baseline study report related to the status of the polytechnic institutions before the implementation of the project. TTL will also make available two trainers for the first two years and one trainer for the third year in each selected institute from its own sources. Besides, it will ensure the availability of training material, an online platform for training, and experts from industries as per demand in all 121 institutes and organise dialogue programmes at regular intervals.
Time of India
6 hours ago
- Time of India
Nivesh Mitra 3.0 to cut service delivery timelines by up to 50%
Lucknow: Designed to minimise procedural bottlenecks and reduce red tape, the third-generation version of UP's Nivesh Mitra portal is set to cut service delivery timelines by 30% to 50% across various departments. "Nivesh Mitra 3.0 promises to significantly reduce approval timelines, simplify documentation requirements, and ease inter-departmental complexities," an official said on Wednesday. Citing an example, he said, "In the revenue department, approval timelines are expected to drop from 45 days to 21–30 days. In the labour department, a process that earlier took 30 days may now be completed in just five days." Likewise, environmental clearances from the UP pollution control board (UPPCB), which previously required up to 120 days, are now targeted for completion within 21 days. Similarly, approvals from the fire department may be granted in just five days, compared to the earlier 15-day timeframe. In UPPCL, tasks that earlier took 66 days could now be completed within 40 days. Through Nivesh Mitra 3.0, the Yogi govt aims to offer major relief not just in terms of time but also by reducing the number of documents required. In the revenue department, where five documents were previously needed, efforts are underway to bring this down to just two. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Find the Lowest Auto Insurance Rates in Your Area AutoSaveMax Get Quote Undo In the labour department, the requirement is expected to drop from 14 to only four documents. In the environment department, the number of required documents may be reduced from 13 to six. Sharing other features, officials said, "Nivesh Mitra 3.0 is set to be a highly modern and intelligent platform — not just procedurally but also digitally. A key feature will be the Common Application Form, allowing investors to obtain approvals from multiple departments through a single, unified form." They added that time-bound services will be a core feature, with real-time updates provided via SMS, email, and WhatsApp at every stage of the approval process. Integration with DigiLocker will make document uploading quicker and more convenient. A new tool called Know Your Approvals/Incentives (KYA) will offer users access to policies, permissions, and incentive schemes from over 45 departments — all in one place. The platform will also include cutting-edge features like an AI-powered smart chatbot, an improved user interface, real-time tracking, integrated GIS, and a comprehensive IPRA 3.0 dashboard. PAN cards will be used as a unique business identity, ensuring a streamlined and consistent identification process for all investors. The portal will also be available in Hindi and other regional languages.
Time of India
6 hours ago
- Time of India
Lucknow-based Takyon Networks lists on BSE
Lucknow: Lucknow-based IT solutions company Takyon Networks Limited on Wednesday got listed on the SME platform of the Bombay Stock Exchange (BSE). Headquartered in Gomtinagar, Takyon Networks Limited's listing on the BSE SME (small and medium enterprises) platform signals the growth story UP-based entrepreneurs are achieving. The initial public offering (IPO) valued Rs 20 crore was oversubscribed by 20.35 times backed by strong investor interest. Chairman and managing director of the company Manish Kumar Sharma, described the listing as a triumph of collective effort. "This listing is not just an achievement. It is a celebration of the trust and commitment shared by our employees, customers, and partners over the years. Our journey from Lucknow to BSE proves that world-class technology companies can emerge from tier-II cities." The most anticipated moment of the event, the gong bell ceremony, added a memorable moment to the proceedings. As the clock struck 10 am, a countdown was announced from the stage, culminating in Sharma striking the ceremonial gong. The resonating chime was more than a sound — it was a declaration of over a decade of perseverance, vision and trust. Following the listing, the company's estimated market capitalisation stands at Rs 78 crore. The company caters to clients across sectors from govt agencies to corporate enterprises. Its offerings include networking infrastructure, data centre solutions, cloud and managed services, IT security, surveillance, maintenance, and onsite technical support.
