Latest news with #JDPower
CTV News
3 days ago
- Automotive
- CTV News
Own an EV and going on a road trip this summer? Watch out for expensive charging fees
A new survey by J.D. Power found many Canadians are still not interested in purchasing an electric car with only 28 per cent saying the are 'very likely'
CTV News
3 days ago
- Automotive
- CTV News
Car shoppers pessimistic about Canada's zero-emissions vehicle sales target: survey
An electric vehicle charger is seen in Ottawa on June 27, 2023. THE CANADIAN PRESS/Justin Tang A new survey has found that the majority of car buyers don't think the Canadian government can achieve its target of 100 per cent zero-emission vehicle sales by 2035, as interest in electric vehicle purchases remains largely unchanged from last year. The survey from consumer insights firm J.D. Power found that 75 per cent of new-vehicle shoppers are not confident the 2035 target will be reached. The survey also found that 28 per cent of respondents are 'very likely' or 'somewhat likely' to consider an EV for their next vehicle purchase, down from 29 per cent last year and 34 per cent in 2023. Canadian interest in EVs is much lower than in the United States, where 59 per cent of those surveyed said they are either 'very likely' or 'somewhat likely' to purchase an electric vehicle. The federal government paused an incentive program in January that offered Canadians rebates of up to $5,000 when buying or leasing electric vehicles. The online survey of nearly 4,000 potential new vehicle buyers found that pause had a negative effect on 42 per cent of those who were likely to consider getting an EV. The polling industry's professional body, the Canadian Research Insights Council, says online surveys cannot be assigned a margin of error because they do not randomly sample the population. This report by The Canadian Press was first published May 29, 2025. The Canadian Press
Associated Press
4 days ago
- Automotive
- Associated Press
Electric Vehicle App Engagement Reaches New Highs but Brands Face Pressure to Improve Speed and Reliability, J.D. Power Finds
TROY, Mich.--(BUSINESS WIRE)--May 29, 2025-- As the electric vehicle (EV) market matures, companion mobile apps have become a critical part of the ownership experience. From unlocking the vehicle to remotely managing charging and climate, EV apps now serve as an extension of the vehicle itself. According to the J.D. Power 2025 U.S. OEM EV App Report SM released today, EV app usage continues to climb, though satisfaction is still held back by connectivity issues, remote command speed and inconsistent feature performance. These usability gaps contrast sharply with rising expectations, as more EV owners are expecting quick and integrated app functionality each time they drive. 'EV owners are telling J.D. Power exactly what they need: reliable performance and connectivity to interact with their vehicles,' said Violet Allmandinger, mobile apps lead at J.D. Power. 'Top-performing apps deliver fast, consistent remote controls and have desired features. However, most other apps are still closing that gap.' Following are some key findings from the 2025 report: Report Rankings Tesla (864) ranks highest overall and among premium manufacturer EV vehicle mobile apps. Mercedes-Benz (839) ranks second and My BMW (833) ranks third. MyHyundai with Bluelink ranks highest among mass market manufacturer EV mobile apps with a score of 820 (on a 1,000-point scale). Kia Access (808) ranks second and MINI (797) ranks third. See the rank chart for each segment at The U.S. OEM EV App Report, now in its fifth year, gauges EV owners' experience with their brand's mobile app. Insights are derived from surveying EV owners and an assessment of the most relevant EV mobile apps. Results are based on a standardized assessment approach relying on more than 350 best practices for vehicle apps that include more than 70 EV-specific attributes. The report includes apps from the top 28 award-eligible brands that sell EVs in the United States; 10 profiled EV brands in China; and eight profiled EV brands in Europe. Brands from China and Europe are included in this report given their expanding presence in the EV marketplace. Additionally, 1,966 EV owners in the United States were surveyed in March-April 2025 to gather insights on app usage; feature desirability; and app overall execution for the 2025 report. For more information about the U.S. OEM EV App Report, visit About J.D. Power J.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance. J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit The J.D. Power auto-shopping tool can be found at About J.D. Power and Advertising/Promotional Rules: View source version on CONTACT: Media Relations Contacts Geno Effler, J.D. Power; West Coast; 714-621-6224;[email protected] Shane Smith; East Coast; 424-903-3665;[email protected] KEYWORD: MICHIGAN UNITED STATES NORTH AMERICA INDUSTRY KEYWORD: AUTOMOTIVE AUTOMOTIVE MANUFACTURING GENERAL AUTOMOTIVE EV/ELECTRIC VEHICLES APPS/APPLICATIONS TECHNOLOGY MANUFACTURING SOURCE: J.D. Power Copyright Business Wire 2025. PUB: 05/29/2025 08:00 AM/DISC: 05/29/2025 07:59 AM
Yahoo
4 days ago
- Business
- Yahoo
American Express Ranks No. 1 in the J.D. Power U.S. Credit Card Mobile App and Online Satisfaction Studies
NEW YORK, May 29, 2025--(BUSINESS WIRE)--The American Express® App and the American Express (NYSE: AXP) website both rank number one in the J.D. Power 2025 U.S. Credit Card Mobile App and Online Satisfaction Studies. This is the fifth year American Express ranks as the top credit card mobile app in the study, since 2018, and marks the third time American Express ranks as both the top credit card website and mobile app since the inaugural J.D. Power 2019 U.S. Online Credit Card Satisfaction Study. The J.D. Power 2025 U.S. Credit Card Mobile App and Online Satisfaction Studies measure the overall satisfaction thousands of customers have with the digital offerings of their primary credit card issuers. American Express customers who used the mobile app and website rate it highest in all four categories measured by the study, including navigation, visual appeal, speed, and information/content. "For 175 years, American Express' commitment to customer satisfaction has been the cornerstone of our brand. We strive every day to exceed the expectations of our customers at every touchpoint and in everything we do. That's why we continuously innovate to create intuitive, personalized experiences within our mobile app and Card Member website," said Howard Grosfield, Group President, U.S. Consumer Services. "This recognition was made possible by the exceptional talent across our product, design, engineering and analytics teams. Their focus on delighting our customers ensures we deliver world-class digital products that enhance the membership experience." American Express' ongoing focus on improving our customers' digital experiences ensures consistent elevation of the visual appeal, navigation and performance of our website and mobile app. Enhancements over the past year include: Seamless Activation: A simpler and more intuitive way for mobile app and website users to activate their Amex Cards. Improved Look and Feel: A refreshed design system and use of enhanced designs which optimizes the visual appeal of the website. Streamlined Navigation: Introduction of a Customer Overview experience on the website that allows users to quickly see all of their relationships with Amex, improving ease of navigation and access to critical account information. Personalization: Launch of content tailored to the customer such as notifications of unused benefits, recognition of membership anniversaries, and lounge push notifications. We have seen record digital engagement in the U.S. as we continue to enhance the American Express mobile app and website experience, with monthly active users of the mobile app and website rising 8% over the past year1. Customer satisfaction among U.S. consumers extends beyond the mobile app and website with Amex recently ranking No. 1 in customer satisfaction in the J.D. Power 2025 U.S. Consumer Lending Satisfaction Study2. The company also ranked #1 in the J.D. Power 2024 U.S. Small Business Credit Card Satisfaction Study. ABOUT AMERICAN EXPRESS American Express (NYSE: AXP) is a global, premium payments and lifestyle brand powered by technology. Our colleagues around the world back our customers with differentiated products, services and experiences that enrich lives and build business success. Founded in 1850 and headquartered in New York, American Express' brand is built on trust, security, and service, and a rich history of delivering innovation and Membership value for our customers. With a hundred million merchant locations on our global network in over 200 countries and territories, we seek to provide the world's best customer experience every day to a broad range of consumers, small and medium-sized businesses, and large corporations. For more information about American Express, visit and 1 As of March 2025. 2 American Express received the highest score in the J.D. Power 2023-2025 U.S. Consumer Lending Satisfaction Studies, which measure customers' satisfaction with their personal loan provider. Visit for more details. Location: U.S. View source version on Contacts Aziza Johnson; O: 212-225-4886; E: Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Associated Press
5 days ago
- Business
- Associated Press
CDPHP Named #1 in Member Satisfaction Among Commercial Health Plans in New York by J.D. Power
ALBANY, NY / ACCESS Newswire / May 28, 2025 / For the fifth year in a row - and the eighth time in the past nine years - CDPHP has been ranked #1 in Member Satisfaction among Commercial Health Plans in New York by J.D. Power, a global leader in consumer insights and analytics. The J.D. Power 2025 U.S. Commercial Member Health Plan Study measures member satisfaction across key factors including cost of care, access to care, and trust. CDPHP once again earned the highest marks in overall member satisfaction, reinforcing the not-for-profit health plan's ongoing commitment to delivering high-quality, personalized care and service to its members. 'This recognition is especially meaningful because it comes from our members,' said Brian O'Grady, president and CEO of CDPHP. 'This award reflects the trust our customers place in us every day and the tireless work of our team to ensure they receive the highest quality care, exceptional customer service, and a health plan that puts their needs first.' For more information on the J.D. Power study, including health plan rankings from across the country, check out the J.D. Power 2025 U.S. Commercial Member Health Plan Study. About CDPHP® Established in 1984, CDPHP is a physician-founded, member-focused and community-based not-for-profit health plan that offers high-quality affordable health insurance plans to members in 36 counties throughout New York. CDPHP is also on Facebook, X, LinkedIn, and Instagram. ### About CDPHP® Established in 1984, CDPHP is a physician-founded, member-focused and community-based not-for-profit health plan that offers high-quality affordable health insurance plans to members in 36 counties throughout New York. CDPHP is also on Facebook, X, LinkedIn, and Instagram. ### CONTACT: Ali Skinner [email protected] 518-605-4497 SOURCE: CDPHP press release
