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Yahoo
5 days ago
- Business
- Yahoo
Temenos Forward Awards celebrate banks leading the way in innovation
Customer awards at Temenos Community Forum 2025 recognize the leaders and innovators in the banking industry GRAND-LANCY, Switzerland, May 29, 2025 (GLOBE NEWSWIRE) -- Temenos (SIX: TEMN), a global leader in banking technology, today announced the winners of the Temenos Forward Awards 2025, which recognize the innovation of Temenos customers who are leading the way in the banking industry. Jean-Pierre Brulard, Chief Executive Officer, Temenos, commented: 'As banks adapt to changing customer demands and the opportunities and challenges of transformative technologies such as Generative AI, the Temenos community is shaping the future of finance. We are delighted to recognize the success of banks at the forefront of innovation with our Temenos Forward Awards. Congratulations to all our award winners. Together, we are leading banking forward.' The following awards were selected by a judging panel comprised of Temenos executives, previous award winners, journalists and industry analysts. Future-Ready Banking Award – Santander International In 2024, Santander International became the first Temenos client to utilize lending on the Temenos SaaS Foundation Platform. Throughout the program it has transitioned to a near-zero customization SaaS architecture with integrations that enhance customer analysis and reporting, demonstrating Santander International's commitment to agility and customer-centric solutions. Customer Experience Excellence Award – PC Financial Part of Loblaw Companies Limited, Canada's leading food and pharmacy retailer, PC Financial offers a range of financial products designed to deliver on the company's purpose – helping Canadians Live Life Well. The retailer went live on Temenos SaaS in just six months and has raised the bar in digital banking with the launch of an innovative new savings feature for the PC Money Account. PC Financial is seeing strong customer engagement with this feature and stands out with a unique customer experience strategy that seamlessly blends everyday banking products with retail offerings. Fast Track Growth Award – STC Bank STC Bank has emerged as a fintech leader in Saudi Arabia, transforming from STC Pay into STC Bank as a fully licensed digital bank. This evolution highlights its strategic investment in cutting-edge technologies and innovation to redefine banking services standards in the region. With Temenos Core, the bank has successfully launched a microservice and data-driven architecture and is expanding into innovative lending and digital deposit solutions, reinforcing its strategy of modular, data-driven offerings. Digital Transformation Award – Credem Credem, a prominent Italian bank, has emerged as a digital banking frontrunner through its deep commitment to innovation and client-centric experiences. Having launched several new mobile apps using Temenos Digital, the bank offers a seamless, consistent experience for Retail, SME, and Private Wealth clients. In 2024, Credem successfully launched a new Retail Online Banking (OLB) platform as well as a completely redesigned mobile banking interface, leading to a significantly enhanced user experience and a marked improvement in its AppStore ratings. Ambassador Award – Jihyun Lee (Bank Julius Baer) As Head of IT APAC and Global Core Banking at Bank Julius Baer, Jihyun has consistently demonstrated visionary leadership, driving transformative projects that redefine modern core banking systems. Her expertise in pioneering innovations such as fully automated CI/CD pipelines and real-time integration patterns has positioned her as a trusted strategic partner within the Temenos community. Jihyun's commitment to excellence and her ability to foster collaborative relationships make her a true ambassador of Temenos' values and a thought leader in the industry. Additionally, the following clients were chosen for a People's Choice Award for their successful deployment of an innovative solution. Voting was conducted by a jury, as well as peers on social media. People's Choice Award (Banking Innovation) – MIDBANK Established in 1975, MIDBANK provides retail, corporate, and investment banking services across Egypt. The bank has modernized its core and digital banking operations with Temenos to enhance efficiency and customer experience. This has led to a 30% reduction in processing times for transactions, projected annual savings of 20% in operational costs due to improved automation and streamlined workflows, and 25% higher customer satisfaction scores within the first six months of its migration. People's Choice Award (Banking Innovation) – EQ Bank EQ Bank is Canada's first-born digital bank, showing Canadians how banking can – and should – be better. In collaboration with Temenos and Microsoft, EQ Bank developed the TDH-EQB Fabric environment – an innovative solution enabling near real-time data access within the Temenos Data Hub (TDH) environment. This initiative delivers significant benefits to both EQ Bank and Temenos by enhancing performance, optimizing operational efficiency, and enabling faster insights. CONTACT: Scott Rowe Temenos + 44 (0) 20 7423 3857 in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Finextra
22-05-2025
- Business
- Finextra
Temenos Community Forum welcomes an era of innovation, customer centricity and agentic tools
Temenos CEO Jean-Pierre Brulard opened this year's Temenos Community Forum (TCF), in Madrid, Spain, with an impassioned speech focused on customer and partner gratitude. 0 This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Contextualising the scope of the payments landscape and its desire to innovate, Brulard explained that the plenary hall contained 1000 people from 90 countries. Against the backdrop of 347 go-live projects, he went on to list some of the key points of celebration across different continents - mostly the Americas, Europe, the Middle East, and Asia. Importantly, whilst assisted and enabled by Temenos, Brulard made sure to congratulate the customer implementation. Backing up their increased focus on customer centricity, Brulard described his 45,000 miles of travel on what he termed as his 'Listening & Learning Tour' where he directly gathered feedback from existing customers and partners. This feedback, he explained, was broken down into four key challenges: Growth via differentiation and technology; Improvement of customer centricity across multi-channel methodologies; Operational efficiencies; and Risk and compliance. In response, Brulard said: "These challenges were existing already last year. They are not new. This year, you are facing a new one: macroeconomic uncertainty. In times of uncertainty, you have two options: one is to wait and see and to postpone your investment, and the second one is really to focus your investment on what really matters, which is technology. As we have seen in the past, during different times of crisis and uncertainty, the banks that have invested in technology not only perform better, but widen the gap with the others." Following this and reiterating Temenos solutions being co-designed by the customer through implemented feedback, Brulard unveiled the provider's mission statement, tagline and an accompanying video. The tagline summarises all of these elements neatly: Leading Banking Forward. Concluding his session, Brulard said: "It is not only our journey, it is our collective purpose as a community to lead banking forward. You are not in this room by coincidence, you are here because you have shown leadership." Leveraging AI: building less, building better Barb Morgan, chief product and technology officer, unveiled several generative AI and agentic AI developments. Morgan started, in some sense, where Brulard finished: re-establishing the importance of banking on society and with the contributions of customers: "We didn't create this mission in a boardroom: we shaped it with you, with our customers, our partners, and our people. It's grounded in the fact that banking isn't standing still and neither are we. To me, leading banking forward is more than a mission, it's a commitment, it's a call to action because what we do has foundational impacts on economies, on businesses and on peoples' lives. [...] Now my job is to make it real." Morgan later described a story of a mother whose house had been lost during a tornado in the US and had been helped by a local banker. While it was an emotive story, it also emphasised the impact banks have. Before unveiling Temenos' GenAI Copilot tool, a full customer rollout of an internally developed tool, Morgan explained that the intention is to build less but build better, reiterating the motto of "listening to lead." This was later demonstrated by a theatrical performance of a typical use case. A fictional customer spoke to the audience through the copilot tool, which was embedded into Microsoft Teams and assisted them with applying overdraft limits and interest rates on an account. Morgan also announced two other developments: the Temenos AI Studio and FCM AI Agent. Discussing their AI Studio, she said: "In the past, we would have conversations with our customers and they'd tell us what they need us to build and we'd say okay. Now we're going to have those conversations, we're gonna bring our expertise and impact, but if you need anything specific to you, we're also going to provide our AI Studio so that you have the ability to develop, customise, deploy and monitor your own models. We'll preload it with banking modules that you can start from, we'll provide training and support that then allow you to build those for yourselves.' Lastly, when announcing the FCM AI Agent, she described it as a training solution that focuses on compliance, risk, and financial crime. This agent, Morgan explained, is not just an AI solution that provides clarity, intelligence and security insight but that it is also "the first solution of its kind to receive regulatory acceptance for explainable reason and sanctioned screening." Increasing innovation and systemising service During an announcement-packed first day of the conference, there was also a discussion from Temenos CRO, Will Moroney, who explained how their service delivery is systemised and collaborated on in such a manner that their team is not just the 750 colleagues, but also the 8000 people within their partnerships. This message was backed up by a belief that if, when visiting product management offices, Moroney could not "determine who the Temenos person is, that is the definition of success." During the rest of the day, there were more discussions around innovation and the purposeful usage of generative AI and agentic AI. These took the form of a case study conversation with Paul Weiss, CTO, Regions Bank; Marnix Tummers, IT director, wealth management, ABN AMRO; and a keynote from Christian Saredis, chief executive, EMEA Financial Services, Microsoft. The first day of TCF can be summarised in tone, quite succinctly, by an Oren Harari quote referenced by Saredis: "The electric light didn't come from the continuous improvement of the candle."
