Latest news with #JohorConsumerClaimsTribunal
The Star
2 days ago
- Automotive
- The Star
Dealership ordered to refund buyer RM4,600 for failing to deliver car
IT HAS been over six months since an account executive booked a new car but the vehicle has yet to be delivered to her. Nuraliah Izzati Mohamad Mirizan had gone to a car dealership at one of the hypermarkets along the Kota Tinggi-Johor Baru trunk road on Nov 3, 2024. The dealer, she recalled, had been displaying cars at the common area of the hypermarket for many years. 'My mother had even bought a car from the dealership without any issues,'' said Nuraliah Izzati. The 22-year-old claimant chose a sedan priced at RM49,980 and paid a RM100 booking fee on the same day. She then paid the dealer a RM4,500 deposit via two bank transfers of RM2,250 each on Nov 19 and 20. 'The car was supposed to have been delivered in January this year, as promised by the saleswoman,'' Nuraliah Izzati said when met outside the Johor Consumer Claims Tribunal at Menara Ansar, Johor Baru. However, the company failed to fulfil its promise. The claimant said she felt lucky that she had not signed the bank loan for the car although the loan had been approved on Nov 19, based on documents forwarded to her by the company. 'I went to see the saleswoman again in February and she promised to deliver the car in March before Hari Raya Aidilfitri, which fell on March 31,' Nuraliah Izzati recalled. The claimant added that she had wanted to use the car during the Hari Raya period but once again, the company failed to deliver the vehicle. Dissatisfied with the service rendered by the company, Nuraliah Izzati called the car manufacturer's headquarters in Selangor to check on the status of the car. 'To my surprise, the saleswoman had not even booked the car under my name when I paid the booking fee on Nov 3, 2024,'' said the claimant. Tribunal president Hafez Zalkapli ordered the respondent to refund RM4,600 (comprising the RM100 booking fee and RM4,500 deposit) to the claimant within two weeks. Those needing assistance with regards to Tribunal matters can call 07-227 1755 or 07-227 1766.
The Star
19-05-2025
- Automotive
- The Star
Car dealer ordered to refund money for selling a lemon
Ramizi started having problems almost immediately with the car he bought. A MANAGER sought help from Johor Consumer Claims Tribunal after he was stuck with a highly problematic vehicle. Ramizi Bajuri, 41, was keen on a Japanese four-door sedan at a dealership in Jalan Parit Bilal, Batu Pahat, Johor. He contacted a salesman on May 25 last year about the vehicle. However, the salesman informed him that the car had been sold and proposed another car of the same model with a different registration plate. 'I asked the salesman about the condition of the car and he assured me that it was good,' said Ramizi. He paid a RM3,000 deposit and submitted documents to secure a loan from the company for the car priced at RM36,313. Ramizi also traded in his Japanese compact sedan for RM6,000. In total, he paid RM19,225 and secured RM17,088 in a credit loan for 36 months, with a monthly payment of RM475. 'I have yet to receive a copy of the car registration card, and the dealer promised that the company would be fully responsible if the vehicle gave any problems,' he told the Tribunal. The claimant took possession of the car on June 5 last year. On the way home he found malfunctions, namely the window on the passenger side and the left side mirror, and took it to the dealer for repairs. On June 12, he found problems with the gearbox and returned the vehicle to the dealer three days later for further repairs. 'It took them almost two weeks and on June 28, I took back the car. 'On July 1, I found that the engine oil had dried up,' he said. Ramizi refilled the oil that day and again found it totally dry on July 18, because of a leak. A few days later on his way to work, the claimant heard sounds coming from the tyres and went to the nearest workshop. 'The foremen found that the absorber and upper control arms of the car were spoilt, so I had them replaced for RM1,160,' he said. The engine oil issue recurred on Oct 6 after it was refilled on Sept 19. The claimant sent the car to the dealer on Oct 19 and the issue was fixed the same day. However, the problem resurfaced again on Nov 22 but this time, the dealer did not take any action when informed. 'I asked the dealer about replacing the car but he was only willing to buy the car back at a much lower price,' he said. Ramizi said his car problems did not stop. On Jan 11, he was detained by police at a roadblock when it was detected that the car had been flagged as a missing vehicle. 'I again discussed the car's problems with the dealer on Jan 12 and 13,' he said, adding that the solutions proposed were not to his satisfaction. Tribunal president Hafez Zalkapli ordered the respondent to refund RM18,000 to the claimant within two weeks. The claimant is to return the vehicle to the respondent. Those who need Tribunal assistance can call 07-227 1755/ 1766.
The Star
30-04-2025
- Business
- The Star
Builder ordered to refund couple for unfinished work
Johor Consumer Claims Tribunal attending to clients at Menara Ansar in Johor Baru. A financial officer has to put on hold her dream of a new bungalow home as work to level the land for the foundation is still not completed. Noorfarahidah Abd Rahim has plans to build a five-room single-storey bungalow on her 0.16ha land in Kampung Air Puteri, Mersing, Johor. 'We should have moved into the new house but the project did not take place due to the contractor's failure to fulfil his side of the contract,' she said when met outside the Johor Consumer Claims Tribunal at Menara Ansar, Johor Baru. The 42-year-old claimant had engaged the Kuala Lumpur-based builder to build the bungalow with an estimated cost of RM340,000. Noorfarahidah messaged the contractor on Dec 2, 2023, saying that she was interested to hire the company, but it only responded on April 27 last year. 'The company builds houses using the industrialised building system (IBS) which was not available in Johor at that point of time,' she said. The claimant chose the IBS as it was cheaper compared to the conventional methods and lesser time needed to build the house. The company visited the site in Kampung Air Puteri on May 2 last year and the claimant made the first payment of RM10,000 on the same day, followed by RM10,000 on May 7, and RM10,000 on May 14. 'Prior to the start of construction work, the company hired a contractor to fill and level the land as a house foundation,' said Noorfarahidah. She said the ground work started on Aug 8 and finished by Aug 12. However, the respondent failed to pay RM2,800 to the contractor for the job done. 'In the end, we had to pay the RM2,800 to the contractor on Oct 3 last year as the respondent did not entertain calls and messages from the contractor,' said Noorfarahidah. The claimant further said the respondent was supposed to submit the building plan drawn by a registered architect firm to the Mersing District Council (MDM) for approval. 'However, the respondent did not do so. The only building plan we have was the draft of the house plan sketched by my husband,' she said. When Noorfarahidah and her husband bumped into the respondent at a restaurant in Senawang, Negri Sembilan, he gave excuses that he was busy with other projects. 'We wanted to meet with him again but he did not entertain our messages and the only way to meet him was to call using a different number,' she said. The couple then disguised themselves as different persons on the pretext of engaging him to build a house, and they made an appointment to meet in Bangi, Selangor. When the respondent showed up and saw the couple on Oct 8, he was shocked. That was the last time they saw him. 'The respondent claimed that the architect and lawyer for the project had changed, hence building plans submission for approval from the MDM was delayed,' said the claimant. Tribunal president Hafez Zalkapli ordered the respondent to refund RM23,700 to the claimant within two weeks. Those who need assistance in regard to Tribunal matters can call 07-227 1755 or 07-227 1766.
