Latest news with #JohorConsumerClaimsTribunal
The Star
a day ago
- Business
- The Star
Johor Tribunal orders KK contractor to repay RM4,000 for incomplete roof painting job
Claimants and respondents waiting at Johor Consumer Claims Tribunal office for their matter to be heard. — ZAZALI MUSA/The Star A roofing contractor has been ordered to cough up RM4,000 as a partial deposit refund for failing to complete a painting job. A marketing executive, frustrated by the contractor's delays in repainting the roof of his home in Kota Kinabalu, Sabah, filed a case with the Johor Consumer Claims Tribunal. The claimant, Chin Liqi, said he decided to file the case with the Tribunal in Johor Baru instead of Kota Kinabalu because he worked in Singapore. Chin said he came across a classified advertisement in a newspaper for roof painting services during Chinese New Year when he was back in his hometown of Kota Kinabalu. 'I hired this contractor as I was on a short-break from my job in Singapore,' he said,adding that he did not have time to shop around for other contractors. The roof repainting work was for his family's double-storey terrace house in Taman Sempelang, Sembulan, within the capital city. He said the contractor quoted RM10,400 for the project, which was scheduled to begin in early April and completed by April 10. The first payment of RM3,000 was made on April 1, followed by RM1,500 on April 5, bringing the total deposit to RM4,500, the claimant said. 'Two workers came to the house to clean the roof while my parents were at home on April 5. 'At that time, I had returned to Singapore,' he said when met outside the Johor Consumer Claims Tribunal. The claimant said that was the only time the workers came to the house. 'I called the contractor repeatedly from Singapore and he gave several excuses as to why the workers never turned up,' Chin said. He said the contractor cited reasons such as rain, public holidays, workers on sick leave or assigned to other projects. 'After that, the contractor was not reachable and neither did he respond to my messages,' said the claimant. 'I'm only claiming RM4,000 refund from the respondent instead of RM4,500 since the workers did roof cleaning which is about RM500,' he said. Tribunal president Hafez Zalkapli ordered the respondent to refund RM4,000 to the claimant within two weeks. Those needing Tribunal assistance can call 07-227 1755/1766 or visit the Johor Consumer Claims Tribunal at Level 17, Menara Ansar, Jalan Trus, Johor Baru.
The Star
06-08-2025
- Business
- The Star
Spa chain's sudden closure rubs customers the wrong way
An officer attending to claimants at the Johor Tribunal Office in Menara Ansar, Johor Baru. A SPA and wellness chain in Johor has been ordered to refund customers for their unused massage packages after the business abruptly ceased operations. Voon Poh Nee, 42, had bought a full-body massage package worth RM4,400 from the centre's Taman Nusa Bestari II branch in Johor Baru in 2023. The logistics pharmacist at a hospital in Johor, redeemed the first 90-minute session on Sept 22, 2023. Satisfied with the service, Voon bought another package costing RM10,600 on Jan 29, 2024. 'This brings the total to RM15,000, which was a VIP Package, and entitles me to 250 massage sessions,' she said when met outside the Johor Consumer Claims Tribunal at Menara Ansar, Johor Baru. In all, Voon has redeemed 40 massage sessions at the Nusa Bestari branch. However, when she tried to book a slot for May 7 this year, she was told they were fully booked. She later found out that the centre had closed down. Tribunal president Hasila Awang ordered the respondent to refund RM12,600 to the claimant within two weeks. Another unhappy customer was property negotiator Foo Nyok Wan, 45, who had paid RM2,400 on April 7 for a full body massage package with the centre's Mutiara Rini branch in Skudai. 'Each session costs RM60 and the package entitled me to 40 sessions, but I only managed to go for one,' she said. Foo called the Mutiara Rini branch at the end of April to book a slot for early May, but was told they were fully booked. 'I decided to go to the Nusa Bestari outlet on May 3, and the staff there also told me the same thing.' Foo said she was shocked to later find out that the centre and its 29 branches had actually ceased operations beginning May 1. Hasila ordered the respondent to refund RM2,340 to the claimant within two weeks. Those who need assistance in regard to Tribunal matters can call 07-227 1755/ 1766 or visit the Tribunal office at Level 17, Menara Ansar, Jalan Trus, Johor Baru.
The Star
29-07-2025
- Business
- The Star
Tanjung Puteri apartment owner ordered to return deposit
Tavaseelan says many issues cropped up at the Tanjung Puteri apartment, prompting him and his brother to leave. A HOTEL manager in Singapore filed a case with Johor Consumer Claims Tribunal after the owner of his tenanted unit refused to refund part of his deposit. Claimant A. Tavaseelan said they had left the unit on April 17 and handed over the keys of the apartment located at Jalan Bukit Meldrum in Tanjung Puteri, Johor Baru, to the respondent on April 30. Tavaseelan and his brother A. Rueben Raj, who works as an engineer in Singapore, were co-tenants. They moved into the unit on April 30, 2023, and the monthly rental was set at RM2,200 for the first year. 'The rental was increased to RM2,700 when we renewed the tenancy agreement on April 30, 2024. 'However, our unit was located above the swimming pool and the foul smell which emanated from the toilets there permeated our unit,' said the claimant, adding the owner did not disclose this prior to renting out the unit. Tavaseelan also said fungus started to appear on the walls of the unit in the second year. 'We were away for three weeks and only discovered this when we returned from abroad,' he said, adding that the owner did not do anything when informed of the situation. Tavaseelan and Rueben Raj decided to move out and the owner agreed to return their deposit of RM7,017 after determining the unit was left in a good condition. Tavaseelan said the respondent delayed refunding the deposit. 'The respondent only refunded RM1,585.70 on May 30, after she received a notice from the Tribunal to attend the hearing,'' he said when met outside the tribunal in Menara Ansar. Tribunal president Hafez Zalkapli ordered the respondent to refund RM5,471 to the claimant within two weeks. Those who need assistance can call 07-227 1755 or 07-227 1766 or visit the Tribunal office at Level 17, Menara Ansar, Jalan Trus, Johor Baru.
The Star
21-07-2025
- Business
- The Star
KL firm to pay RM6,799 for failing to honour warranty period
Lee says the KL-based computer company failed to honour the warranty on the graphics processing unit bought by him. A MAN who bought a used graphics processing unit (GPU) from a third-party reseller has successfully filed a claim with the Johor Consumer Claims Tribunal after a company in Kuala Lumpur refused to honour the product's warranty. Lee Jia Chuin, 35, said he purchased the used GPU, also known as graphics card, for RM4,000 in cash from a seller in Taman Johor Jaya, Johor Baru, in October last year. He said the receipt given to him was the original receipt issued, to the first buyer, by a company dealing in computer peripherals and software, based at Jalan Bukit Bintang, Kuala Lumpur. 'Although I paid RM4,000 to the seller, the company did not issue any receipt or bill for that amount. 'Instead, I was given a receipt dated May 2022, with the price of RM6,799 as the amount,' he said when met outside the tribunal at Menara Ansar in Johor Baru. A GPU takes the burden of processing visual data from the CPU, allowing for smoother and faster rendering of graphics, especially in games and other graphically demanding applications. It typically includes memory chips, a processor core, video output connectors and a cooling system. Lee said the GPU carried a three-year warranty from the date of the original purchase in May 2022. On Feb 15, one of its three cooling fans malfunctioned. 'This led to reduced performance or, in other words, it slowed down and affected work,' he said. Lee returned the GPU to the reseller, who then forwarded it to the Kuala Lumpur-based company for repair, on March 4. 'The GPU was still under warranty and only expired in April 2025, but the company in Kuala Lumpur refused to fix the problems, citing that I bought it from a reseller,' Lee said. He claimed the company had deliberately delayed repairs even though it was aware the product was still under warranty. 'Another reason given by the company was that the serial numbers of the GPU did not tally with the original receipt,' he said, although he maintained that the serial numbers did match. Tribunal president Hafez Zalkapli ordered the company to refund RM6,799 to the claimant within two weeks. Those seeking tribunal assistance can call 07-227 1755 or 07-227 1766, or visit the Johor Tribunal office at Level 17, Menara Ansar, Jalan Trus, Johor Baru.
The Star
14-07-2025
- Automotive
- The Star
Tribunal orders refund for speedometer not up to speed
Sani says the workshop owner kept avoiding him when he asked to have the speedometer fixed. A WORKSHOP in Senai, Johor, has been ordered to refund RM950 to a retiree after failing to repair his car's speedometer. The ruling was made by Johor Consumer Claims Tribunal president Hafez Zalkapli, who mandated the refund be issued within two weeks. The case was brought by M. Sani Md Taib, 68, who explained that the speedometer on his German-made car began malfunctioning in August 2024. 'I have been driving the car for 14 years without any major issues, until the speedometer failed,' he said when met outside the tribunal at Menara Ansar, Johor Baru. 'Driving the car with the faulty meter was unsafe as I wasn't sure whether I was driving within the permissible speed limit,' said Sani, 68. He said the odometer also failed to clock the distance travelled. 'The odometer remained fixed at 436km, which didn't make any sense for a 14-year-old car.' Sani went to the Senai workshop to have the speedometer fixed last August. 'I bought a speedometer from the workshop for RM950 and had it installed,' said the claimant. Even after a replacement, he said the new speedometer was defective as well. 'I called the workshop owner many times to have the speedometer fixed but he avoided me, claiming to be busy,' said Sani, who then filed a case with the Consumer Claims Tribunal. Those who need tribunal assistance can call 07-227 1755 or 07-227 1766 or visit the Johor Tribunal office at Level 17, Menara Ansar, Jalan Trus.
