KL firm to pay RM6,799 for failing to honour warranty period

The Star

21-07-2025

Lee says the KL-based computer company failed to honour the warranty on the graphics processing unit bought by him.
A MAN who bought a used graphics processing unit (GPU) from a third-party reseller has successfully filed a claim with the Johor Consumer Claims Tribunal after a company in Kuala Lumpur refused to honour the product's warranty.
Lee Jia Chuin, 35, said he purchased the used GPU, also known as graphics card, for RM4,000 in cash from a seller in Taman Johor Jaya, Johor Baru, in October last year.
He said the receipt given to him was the original receipt issued, to the first buyer, by a company dealing in computer peripherals and software, based at Jalan Bukit Bintang, Kuala Lumpur.
'Although I paid RM4,000 to the seller, the company did not issue any receipt or bill for that amount.
'Instead, I was given a receipt dated May 2022, with the price of RM6,799 as the amount,' he said when met outside the tribunal at Menara Ansar in Johor Baru.
A GPU takes the burden of processing visual data from the CPU, allowing for smoother and faster rendering of graphics, especially in games and other graphically demanding applications.
It typically includes memory chips, a processor core, video output connectors and a cooling system.
Lee said the GPU carried a three-year warranty from the date of the original purchase in May 2022.
On Feb 15, one of its three cooling fans malfunctioned.
'This led to reduced performance or, in other words, it slowed down and affected work,' he said.
Lee returned the GPU to the reseller, who then forwarded it to the Kuala Lumpur-based company for repair, on March 4.
'The GPU was still under warranty and only expired in April 2025, but the company in Kuala Lumpur refused to fix the problems, citing that I bought it from a reseller,' Lee said.
He claimed the company had deliberately delayed repairs even though it was aware the product was still under warranty.
'Another reason given by the company was that the serial numbers of the GPU did not tally with the original receipt,' he said, although he maintained that the serial numbers did match.
Tribunal president Hafez Zalkapli ordered the company to refund RM6,799 to the claimant within two weeks.
Those seeking tribunal assistance can call 07-227 1755 or 07-227 1766, or visit the Johor Tribunal office at Level 17, Menara Ansar, Jalan Trus, Johor Baru.