Latest news with #JubinMehta
Free Malaysia Today
21-05-2025
- Business
- Free Malaysia Today
How Tune Protect offers hassle-free, seamless experiences for event-goers
Jubin Mehta, CEO of Tune Protect Malaysia, says Ticket Refund Insurance ensures event-goers are covered should unforeseen circumstances prevent them from attending their event. (Tune Protect Malaysia pic) Malaysia is rapidly solidifying its position as a regional hub for world-class concerts, sporting events, and business conferences. This booming sector is injecting billions into the economy and elevating Malaysia's status as a prime destination for event tourism. In 2023 alone, the surge in the number of concerts and live events generated close to RM1.5 billion in revenue. With the Malaysian government allocating RM10 million in 2025 to attract global artists, this industry is on a trajectory for sustained growth, drawing both domestic and international event-goers. Despite the tremendous potential of Malaysia's event economy, a crucial gap has remained – comprehensive protection for event-goers. Tune Protect Malaysia is stepping up to bridge this gap, setting a new industry benchmark with the launch of Malaysia's first ticket refund protection. Designed to offer concert and event-goers greater peace of mind, this innovative solution ensures that they are covered should unforeseen circumstances prevent them from attending their event. Bridging the protection gap for event-goers Historically, event-related insurance in Malaysia has been centred around event organisers, venues, and suppliers primarily focused on event cancellation and liability protection. While these elements remain crucial, they overlook a fundamental aspect of the overall ecosystem, the event-goers. Unlike in the US and the UK, where ticket protection insurance is a standard offering, Malaysia and much of Southeast Asia have yet to fully embrace this consumer-centric approach. At Tune Protect, we saw an opportunity to lead this transformation. Through our partnership with Malaysia's ticketing platforms, we launched Ticket Protect and Ticket Refund Insurance, offering event-goers a financial safety net in the event of unforeseen circumstances. With tickets for highly anticipated events often costing hundreds, if not thousands, of ringgit, missing out can be both disappointing and financially painful. While nothing can replace the experience of attending, our insurance helps lessen the burden by providing a refund. Seamlessly integrated within ticketing platforms, our solution ensures a frictionless experience where with just one click, they are covered. Beyond concerts and live performances, Tune Protect is also advancing safety for sports enthusiasts. Our Sports PA Insurance provides financial protection for participants in endurance events such as marathons, reinforcing our commitment to making every event experience safer and more accessible. With Tune Protect's Ticket Refund Insurance, event-goers who are unexpectedly unable to attend an event, can receive a full refund. (Ticket2U pic) Harnessing Malaysia's event tourism boom The rise of live events extends beyond local entertainment, it is also a key driver of tourism and economic vitality. In 2024, Malaysia recorded a 24.2% year-on-year growth in tourist arrivals, led by visitors from Singapore, Indonesia, and China. While this growth is varied, the potential of event tourism remains undeniable, presenting a strategic opportunity to enhance visitors' experiences through tailored insurance solutions. With government initiatives such as the Concert and Events Malaysia Incentive (CEMI) positioning the country as a global events destination, we recognise the need for forward-thinking solutions that not only support event-goers but also strengthen Malaysia's appeal on the international platform. Integrating event and travel protection for a seamless experience Tune Protect's expertise in travel insurance puts us in a unique position to extend protection beyond event tickets. As a regional player with local insurance partnerships in over 30 markets, we can seamlessly integrate event and travel protection solutions across Southeast Asia. Some key areas being explored: Bundling event ticket protection with travel insurance, ensuring complete peace of mind for inbound tourists attending events. Offering standalone event ticket protection via our airline partners' digital platforms, ensuring seamless accessibility. Embedding travel insurance within event organisers' or ticketing platforms, providing holistic coverage for both domestic and international attendees. Partnering with major sports event organisers to enhance safety for participants through specialised Sports PA coverage. Pioneering a new standard for event protection At Tune Protect, we are not merely offering insurance, we are shaping the future of event experiences. By driving innovation and focusing on consumer-centric protection, we are raising the bar for Malaysia's event industry and reinforcing the country's position as event organisers. The events ecosystem is evolving rapidly, and insurance must evolve with it. Our goal is to create a safer, more resilient events landscape that drives economic growth while offering peace of mind to attendees. As we continue expanding our reach, we look forward to strengthening Malaysia's position as a premier event destination – not just in Southeast Asia, but on the global stage. Tune Protect Malaysia is a member of PIDM.
Free Malaysia Today
24-04-2025
- Business
- Free Malaysia Today
Tune Protect and Ticket2U unveil Ticket Refund Insurance
With Ticket Refund Insurance, eventgoers who are unexpectedly unable to attend an event, can receive a full refund. (Envato Elements pic) KUALA LUMPUR : Tune Protect Malaysia, a leading digital insurer, has partnered with Ticket2U, the country's premier ticketing platform, to introduce Ticket Refund Insurance for events in Malaysia. This partnership sets a new benchmark in event protection by providing greater financial security and peace of mind for ticket buyers. The comprehensive plan covers tickets for a wide range of events, including conferences, marathons, runs, concerts, festivals, and sports tournaments, ensuring ticket holders receive a full refund if unforeseen circumstances prevent them from attending. This initiative reinforces Tune Protect's commitment to delivering customer-centric solutions and enhancing the overall event experience. Covering a comprehensive range of unexpected situations, Ticket Refund Insurance protects attendees from disruptions such as medical emergencies, accidental death, home emergencies like fire or burglary, natural disasters, and sudden unemployment, ensuring that ticket buyers are not financially burdened. The coverage also extends to road accidents, vehicle breakdowns on the way to the event, as well as other unforeseen circumstances*. Jubin Mehta, chief executive officer of Tune Protect Malaysia, said: 'The launch of Ticket Refund Insurance is a game-changer for eventgoers, giving them the confidence to book tickets without the fear of the unexpected disrupting their plans. He added that the innovative protection plan reinforced their commitment to making insurance simple, seamless and accessible to everyone. 'With event attendance on the rise, we are ensuring that customers can fully enjoy their favourite events stress-free, knowing they have a reliable safety net in place,' said Jubin. Meanwhile YC Chia, managing director of Ticket2U Sdn Bhd, said: 'At Ticket2U, we are focused on elevating the ticketing experience, and Ticket Refund Insurance marks a significant step towards setting a new industry standard.' He explained that the protection gives ticket buyers greater assurance, knowing they are covered if the unexpected happens, while also reinforcing trust between event organisers and attendees. 'By reducing financial risk and making ticket purchases more secure, we are enhancing confidence in event attendance and supporting a more dynamic, worry-free event experience for all,' Chia added. For sports enthusiasts, Sports PA (Personal Accident Insurance) is available as an optional add-on, providing financial protection for accidental injuries sustained during sports-related events, ensuring peace of mind while staying active. Jubin added: 'By embedding protection seamlessly into the event ticketing journey, Ticket2U and Tune Protect are setting a new industry standard for consumer protection against unexpected events while enhancing overall customer experience with greater confidence and ease.' Available to all Ticket2U customers purchasing event tickets, this form of insurance covers a wide range of events, including concerts, sports matches, exhibitions and festivals at only 5% of the ticket price. Purchasing Ticket Refund Insurance is quick and effortless. Here's what an eventgoer has to do: Select an event ticket on Ticket2U. Opt-in for 'Ticket Refund Insurance' at checkout. Complete the purchase, and coverage is automatically activated. The claims process is equally seamless: Submit a claim directly to Tune Protect with the required documentation. Claims are processed, and eligible refunds are issued promptly. For more information on Ticket Refund Insurance, visit this website and click the 'Read More' button on eligible event pages. *As outlined in the policy terms.
