Latest news with #JumboGroup
Zawya
6 days ago
- Business
- Zawya
Jumbo Electronics and Jio Haptik join forces to redefine customer experience in the UAE with agentic AI solutions
Dubai, UAE: Jumbo Enterprise, the B2B arm of Jumbo Group and a leading IT solutions provider in the UAE, has announced a strategic partnership with Jio Haptik, a global leader in AI-powered customer experience solutions. The alliance aims to introduce next-generation Agentic AI solutions to enterprises across the GCC. The partnership combines Jumbo's regional expertise and enterprise customer base with Haptik's advanced Conversational AI platform, which includes intelligent AI Agents to manage support, sales, bookings, and more across Voice, WhatsApp, Web, and other channels. It also features multilingual AI Agents, intelligent automation, and voice AI Agents for inbound and outbound call support. Together, the two companies will offer scalable, human-like customer engagement across channels such as chat, voice, and messaging—catering to industries including retail and eCommerce, telecom, banking and finance, real estate, healthcare, hospitality, and travel. Agentic AI agents can autonomously listen, learn, and act, allowing businesses to deliver hyper-personalised, 24/7 conversational support as well as sales and marketing engagement. These AI solutions help enterprises anticipate customer needs, reduce operational costs, and build deeper customer relationships. Global demand for Agentic AI is accelerating. The enterprise agentic AI market is expected to grow from US $2.58 billion in 2024 to US $24.5 billion by 2030. In the UAE, the Conversational AI market is projected to reach US $1.16 billion by 2030, growing at 20% CAGR—with 94% of UAE enterprises believing AI will enable long-term growth, cementing general confidence in AI's business value. ' This partnership enables us to unlock the full potential of Agentic AI in the UAE,' said spokesperson from Jumbo Electronics Ltd. ' By combining Jumbo's trusted enterprise footprint with Haptik's AI-first platform - featuring virtual assistants, booking bots, conversational commerce tools, and multilingual agents- we're equipping organisations with the technology to scale operations, enhance service, and reduce cost.' ' These AI agents are designed to do more than respond—they anticipate, converse naturally, and adapt to the user's language and platform. For businesses in high-impact sectors, this translates to smarter service, more efficient operations, and greater customer satisfaction.' Retail & eCommerce, Telecom, Banking & Financial Services, Healthcare, and Hospitality & Travel are the immediate focus of this joint offering. These sectors face rising customer expectations, increasing service complexity, and operational pressure—making them ideal for automation-led transformation. From automated order tracking to multilingual AI voice support, the applications are extensive and designed to meet the region's evolving customer engagement needs. ' At Haptik, we're excited to partner with Jumbo Electronics in the UAE to transform customer experience through the power of Agentic AI,' said Ahshad Jussawala, CEO at Jio Haptik. ' This collaboration will allow us to bring intelligent, next-gen AI solutions on voice and chat, deployed across multiple channels, to businesses across the GCC region, driving digital adoption, innovation, and growth in line with the UAE's AI vision. ' The UAE's high smartphone penetration (97%+) and digitally savvy, multilingual population make it an ideal market for AI-powered voice and chat interfaces. With this partnership, Jumbo and Haptik are addressing the growing demand for real-time, personalized engagement on channels like WhatsApp, mobile apps, and web platforms. This partnership gives Jumbo a strategic edge in the region's evolving CX landscape. By merging proven AI capabilities with deep regional knowledge, Jumbo is now uniquely positioned to help businesses adopt automation, unlock new revenue streams, and deliver seamless, modern digital experiences. Jumbo Enterprise, the IT services division of Jumbo Group, is one of the UAE's most trusted managed service providers. With over 300,000 assets under management and 450+ enterprise customers, Jumbo serves sectors including Telecom, Transportation, Retail, Hospitality, Education, Healthcare, Public Sector, BFSI, and Manufacturing. Backed by 200+ certified professionals and 30+ OEM partnerships, Jumbo offers solutions across Everything-as-a-Service (EaaS), cybersecurity, AVSI, and AI-powered IT services. About Jumbo Electronics (LLC) Established in 1973, Jumbo Electronics Co. Ltd. is one of the oldest consumer electronics retailers in the UAE with an omnichannel retail experience. The concept offers superior experience and customized offerings on the latest technology products and services, offline as well as online through Founded by the late Mr. Manu Chhabria, the Jumbo Group is a diversified business conglomerate that has established a legacy of Trust and Stability in the over 51 years of its existence. Jumbo OmniChannel Retail offers the best in mobile phones, laptops, TVs, home theatres, cameras, gaming, lifestyle products, accessories and telecom services. Jumbo is the strategic partner for high-end premium brands like Sony, PlayStation, Dyson and Hisense appliances. Jumbo Electronics has 17 stores across the emirates and operates franchisee stores for Sony, Dyson and DU telecom. Instagram: @jumboworld Facebook: @JumboWorld TikTok: @jumbo_world X: @JumboWorld About Haptik Haptik, a Reliance Jio company, is a global leader in AI-powered customer experience. Since 2013, it has enabled 25B+ interactions across 10+ channels and 135 languages for 500+ enterprises. Haptik operates two key product lines: Agentic AI Platform - Built for enterprises to deploy intelligent AI Agents across WhatsApp, voice, and web, automating support, sales, bookings, and more. Interakt - A WhatsApp-first engagement platform for SMBs with 50,000+ customers, offering marketing automation, sales CRM, and no-code chatbot tools. Recognized by Gartner, G2, and Opus Research, Haptik powers customer experiences for prominent brands like Jio, Hassantuk, Al Futtaim Group, Careem, Pantheon Developers, Prime Health, among others. For press enquiries, please contact: PR Agency: Gambit Communications Showkat Rather Senior Account Manager showkat@ Pallavi Chandra Head PR, Jumbo Group
Mid East Info
08-05-2025
- Business
- Mid East Info
Supporting Education Worldwide: Jumbo Group donates AED 1 Million to Dubai Cares
Jumbo Group, a leading consumer electronics company in the UAE, continues its commitment to social responsibility with a contribution of AED 1 million to Dubai Cares, a civil society organization formally associated with the United Nations Department of Global Communications (UN DGC). The contribution is part of the Group's AED 10 million pledge made in 2007 and brings the overall amount donated so far to AED 8 million. The pledge was made by the Chairperson of Jumbo Group, Vidya Chhabria, and this ongoing support reflects the vision of the Group's late founder, Shri Manohar Rajaram Chhabria, underscoring Jumbo's belief in education as a powerful driver of opportunity and progress. Jumbo's partnership with Dubai Cares has grown steadily over the years. What began as a pledge by Chairperson Vidya Chhabria has evolved into a long-standing collaboration that continues to support Dubai Cares in its mission to expand access to quality education for children and youth in developing countries. To date, the UAE-based global philanthropic organization has impacted the lives of 116 million individuals in 60 developing countries. Over the past year, Jumbo has further deepened its support by introducing Dubai Cares donation boxes across all its Dubai stores, encouraging customers to support the cause through in-store donations. This initiative has successfully bridged the gap between retail and social impact, empowering the wider community to take part in meaningful giving. 'In the same spirit that has guided Jumbo over the past five decades, we continue to believe that education is the most powerful investment we can make for a better future,' said Mr. Vikas Chadha, CEO of Jumbo Electronics Ltd. 'Our partnership with Dubai Cares is not only a reflection of our founder's values but also a way for us to channel our efforts into something transformative – giving children the opportunity to learn, grow, and contribute meaningfully to their communities. We are proud to be part of a movement that is shaping a more inclusive and empowered tomorrow.' His Excellency Dr. Tariq Al Gurg, Chief Executive Officer and Vice-Chairman of Dubai Cares said: 'Jumbo Group's enduring partnership with Dubai Cares stands as a testament to how sustained private sector engagement can drive meaningful progress in advancing children's right to education. Their consistent support reflects a deep understanding that sustainable development begins with investing in children and youth. As we navigate a rapidly evolving global landscape, partners like Jumbo are not only supporting children's learning journeys, they are helping shape resilient, future-ready communities. Their commitment exemplifies how businesses can lead with purpose and be a force for transformative change.' In addition to its support for Dubai Cares, Jumbo continues to invest in initiatives that uplift the community. This includes its partnership with Dubai Police, where the company supports the Annual Esports Tournament to promote digital literacy, responsible gaming, and online safety among youth. As the Group looks ahead to the next chapter of its journey, Jumbo remains focused on making a difference where it matters most — through education, innovation, and collaboration that serves the greater good.
Zawya
06-05-2025
- Business
- Zawya
Supporting Education Worldwide: Jumbo Group donates AED1mln to Dubai Cares
Dubai, UAE: Jumbo Group, a leading consumer electronics company in the UAE, continues its commitment to social responsibility with a contribution of AED 1 million to Dubai Cares, a civil society organization formally associated with the United Nations Department of Global Communications (UN DGC). The contribution is part of the Group's AED 10 million pledge made in 2007 and brings the overall amount donated so far to AED 8 million. The pledge was made by the Chairperson of Jumbo Group, Vidya Chhabria, and this ongoing support reflects the vision of the Group's late founder, Shri Manohar Rajaram Chhabria, underscoring Jumbo's belief in education as a powerful driver of opportunity and progress. Jumbo's partnership with Dubai Cares has grown steadily over the years. What began as a pledge by Chairperson Vidya Chhabria has evolved into a long-standing collaboration that continues to support Dubai Cares in its mission to expand access to quality education for children and youth in developing countries. To date, the UAE-based global philanthropic organization has impacted the lives of 116 million individuals in 60 developing countries. Over the past year, Jumbo has further deepened its support by introducing Dubai Cares donation boxes across all its Dubai stores, encouraging customers to support the cause through in-store donations. This initiative has successfully bridged the gap between retail and social impact, empowering the wider community to take part in meaningful giving. 'In the same spirit that has guided Jumbo over the past five decades, we continue to believe that education is the most powerful investment we can make for a better future,' said Mr. Vikas Chadha, CEO of Jumbo Electronics Ltd. 'Our partnership with Dubai Cares is not only a reflection of our founder's values but also a way for us to channel our efforts into something transformative – giving children the opportunity to learn, grow, and contribute meaningfully to their communities. We are proud to be part of a movement that is shaping a more inclusive and empowered tomorrow.' His Excellency Dr. Tariq Al Gurg, Chief Executive Officer and Vice-Chairman of Dubai Cares said: 'Jumbo Group's enduring partnership with Dubai Cares stands as a testament to how sustained private sector engagement can drive meaningful progress in advancing children's right to education. Their consistent support reflects a deep understanding that sustainable development begins with investing in children and youth. As we navigate a rapidly evolving global landscape, partners like Jumbo are not only supporting children's learning journeys, they are helping shape resilient, future-ready communities. Their commitment exemplifies how businesses can lead with purpose and be a force for transformative change.' In addition to its support for Dubai Cares, Jumbo continues to invest in initiatives that uplift the community. This includes its partnership with Dubai Police, where the company supports the Annual Esports Tournament to promote digital literacy, responsible gaming, and online safety among youth. As the Group looks ahead to the next chapter of its journey, Jumbo remains focused on making a difference where it matters most — through education, innovation, and collaboration that serves the greater good. About Jumbo Electronics (LLC) Established in 1973, Jumbo Electronics Co. Ltd. is one of the oldest consumer electronics retailers in the UAE with an omnichannel retail experience. The concept offers superior experience and customized offerings on the latest technology products and services, offline as well as online through Founded by the late Mr. Manu Chhabria, the Jumbo Group is a diversified business conglomerate that has established a legacy of Trust and Stability in the over 50 years of its existence. Jumbo OmniChannel Retail offers the best in mobile phones, laptops, TVs, home theatres, cameras, gaming, lifestyle products, accessories and telecom services. Jumbo is the strategic partner for high-end premium brands like Sony, PlayStation, Dyson and Hisense appliances. Jumbo Electronics has 17 stores across the emirates and operates franchisee stores for Sony, Dyson and DU telecom. About Dubai Cares: Since its inception in 2007, Dubai Cares, part of Mohammed bin Rashid Al Maktoum Global Initiatives, has been working towards providing children and youth in developing countries with access to quality education through the design and funding of programs that aim to be impactful, sustainable and scalable. To date, the UAE-based global philanthropic organization has successfully launched education programs reaching over 116 million beneficiaries in 60 developing countries. Dubai Cares plays a key role in helping achieve the United Nations Sustainable Development Goal (SDG) 4, which aims to ensure inclusive and quality education for all, and promote lifelong learning by 2030, by supporting programs in early childhood development, access to quality primary and secondary education, technical and vocational education and training for youth as well as a particular focus on education in emergencies and protracted crises. Moreover, Dubai Cares adopts a strategic approach to improve student enrollment and learning outcomes through an integrated school health and nutrition model that is made up of school-based deworming activities, school feeding, and WASH (Water, Sanitation & Hygiene) in schools. Dubai Cares is a civil society organization formally associated with the United Nations Department of Global Communications (UN DGC), as well as a registered non-government organization under IACAD, the charitable activities regulator in Dubai. The UAE-based global philanthropic organization is authorized to raise funds through direct donations and fundraising campaigns, as well as process all permit approvals with IACAD. Volunteerism is a powerful tool to Dubai Cares in order to engage people in tackling development challenges. Dubai Cares rallies the UAE wider community through a large spectrum of volunteering and awareness initiatives that are linked to its global mandate.
Yahoo
26-02-2025
- Business
- Yahoo
Declining Stock and Solid Fundamentals: Is The Market Wrong About Jumbo Group Limited (Catalist:42R)?
With its stock down 1.8% over the past month, it is easy to disregard Jumbo Group (Catalist:42R). However, a closer look at its sound financials might cause you to think again. Given that fundamentals usually drive long-term market outcomes, the company is worth looking at. Specifically, we decided to study Jumbo Group's ROE in this article. Return on Equity or ROE is a test of how effectively a company is growing its value and managing investors' money. In simpler terms, it measures the profitability of a company in relation to shareholder's equity. See our latest analysis for Jumbo Group ROE can be calculated by using the formula: Return on Equity = Net Profit (from continuing operations) ÷ Shareholders' Equity So, based on the above formula, the ROE for Jumbo Group is: 23% = S$12m ÷ S$52m (Based on the trailing twelve months to September 2024). The 'return' refers to a company's earnings over the last year. That means that for every SGD1 worth of shareholders' equity, the company generated SGD0.23 in profit. We have already established that ROE serves as an efficient profit-generating gauge for a company's future earnings. Depending on how much of these profits the company reinvests or "retains", and how effectively it does so, we are then able to assess a company's earnings growth potential. Assuming everything else remains unchanged, the higher the ROE and profit retention, the higher the growth rate of a company compared to companies that don't necessarily bear these characteristics. To begin with, Jumbo Group has a pretty high ROE which is interesting. Second, a comparison with the average ROE reported by the industry of 5.2% also doesn't go unnoticed by us. So, the substantial 34% net income growth seen by Jumbo Group over the past five years isn't overly surprising. Next, on comparing with the industry net income growth, we found that Jumbo Group's growth is quite high when compared to the industry average growth of 21% in the same period, which is great to see. The basis for attaching value to a company is, to a great extent, tied to its earnings growth. What investors need to determine next is if the expected earnings growth, or the lack of it, is already built into the share price. Doing so will help them establish if the stock's future looks promising or ominous. If you're wondering about Jumbo Group's's valuation, check out this gauge of its price-to-earnings ratio, as compared to its industry. Jumbo Group's significant three-year median payout ratio of 53% (where it is retaining only 47% of its income) suggests that the company has been able to achieve a high growth in earnings despite returning most of its income to shareholders. Moreover, Jumbo Group is determined to keep sharing its profits with shareholders which we infer from its long history of eight years of paying a dividend. Overall, we are quite pleased with Jumbo Group's performance. In particular, its high ROE is quite noteworthy and also the probable explanation behind its considerable earnings growth. Yet, the company is retaining a small portion of its profits. Which means that the company has been able to grow its earnings in spite of it, so that's not too bad. Up till now, we've only made a short study of the company's growth data. To gain further insights into Jumbo Group's past profit growth, check out this visualization of past earnings, revenue and cash flows. Have feedback on this article? Concerned about the content? Get in touch with us directly. Alternatively, email editorial-team (at) article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned.
