Latest news with #LSPs
Irish Independent
4 days ago
- Business
- Irish Independent
Major investment for sports and community initiatives announced for Mayo
This allocation is part of a national investment of €4.17m announced by the Department of Culture, Communications, and Sport along with Sport Ireland for various sport and community initiatives. In Mayo, €74,500 will be allocated to Sport Hubs, €20,000 is earmarked for volunteer projects, and another €20,000 will go towards equality, diversity, and inclusion initiatives across the county. The funding comes from the Dormant Accounts Fund. Minister of State and Mayo TD Alan Dillon made the announcement today and expressed his delight in seeing the funding directed towards sport and community initiatives across the county. 'The Dormant Accounts Funding allows unclaimed funds from accounts in credit institutions to be used for projects focused on overcoming the barriers and challenges to participation in sport for those who are economically or educationally disadvantaged, or those affected by a disability, 'Across the country, there is over €4m available which will be crucial for ensuring everyone has the chance to lead a more active and healthier life,' said Minister Dillon. Mayo Sports Partnership currently operates two Community Sport Hubs (CSHs), one in Ballyhaunis and the other in Ballinrobe. These hubs provide information, support, and guidance on a variety of sports and physical activities, helping people in disadvantaged areas adopt a more active lifestyle. The goal of the CSHs is to increase participation in sport and physical activity across all age groups, with a particular focus on engaging young people. All activities at the CSHs are centered around fostering community involvement, strengthening connections between local residents, sports clubs, and other physical activity groups. CSHs operate under the framework of Local Sports Partnerships (LSPs), which are part of Sport Ireland. Through Dormant Accounts Funding, Sport Ireland's network of LSPs can align national funding priorities with the needs of local communities, ensuring that support reaches the groups, clubs, and individuals who need it most. Sport Ireland CEO Dr Úna May said: 'We are very happy to announce this investment package of €4.17m. This generous support is crucial in allowing our network of LSPs to continue their vital work of helping people to get active and remove barriers to sport and physical activity.' Minister Dillon added: 'I am particularly happy to see funding towards programmes for volunteers and upskilling in Mayo. Our volunteers keep our initiatives running smoothly and we must offer them the opportunity to get all the training they need, 'Our sports clubs are at the heart of our community, bringing people of all backgrounds together. Through this funding I hope that even more people will be able to enjoy the benefits that sports participation and a healthy lifestyle can bring.' This article has been funded by the Local Democracy Reporting Scheme.
Mint
12-06-2025
- Business
- Mint
India must exploit the full potential of collaborative lending
India's financial ecosystem is evolving fast, driven by digitization and the need for inclusive credit. Within this landscape, collaborative lending has emerged as a promising way to bridge traditional credit gaps and bring formal finance closer to retail borrowers as well as small and medium businesses, especially the historically underserved. Among the various collaborative lending models available to banks and non-bank financial companies (NBFCs), two are most popular. One, co-lending arrangements between banks and NBFCs; and two, partnerships involving digital Lending Service Providers (LSPs). Though these models currently represent a small portion of India's total outstanding advances, their growth is far outpacing that of conventional lending. Synergy is at the heart of collaborative lending. Traditional banks and large NBFCs bring capital strength, regulatory compliance and reach. On the other hand, smaller NBFCs, fintech firms and digital platforms are agile, well connected to niche borrower segments and often excel in technology-driven origination and underwriting. Also Read: Banking on trust, losing billions: India's bank fraud epidemic needs urgent answers For example, a rural-focused NBFC that understands the borrowing behaviour of dairy farmers or small kirana shop owners in Tier 3 towns may have high-quality leads and underwriting insights, but may lack capital or the regulatory headroom to scale up. Joining forces with a larger bank or NBFC through co-lending would benefit both entities, while the borrower gets faster credit. LSP-based models are another key component. These digital platforms do not carry credit risk themselves, but play a vital role in onboarding, assessing and servicing customers. Their ability to use alternative data such as digital transaction patterns allows for the credit evaluation of customers outside the formal credit score system. Collaborative lending models typically involve a risk-sharing structure. In the bank-NBFC model, the bank usually funds 80% of the loan and the NBFC the rest. The NBFC often leads the origination and customer engagement process, while the bank brings capital and risk oversight. This structure aligns incentives aptly, provided that underwriting standards are agreed upon at the outset. In contrast, in LSP collaborations, the lending entity retains full credit exposure. The LSP's value lies in lowering acquisition and processing costs, improving the customer experience and enabling faster disbursement using digital workflows. Also Read: Needed: A hard policy reset to make Indian banks shape up In both models, borrowers benefit from quicker credit decisions, less rigid scorecard-based lending and better servicing. To scale up collaborative lending models responsibly, stakeholders must address a few challenges. Short-term operational hurdles include aligning the partners. Misalignment is a practical challenge, especially in co-lending arrangements. Differences in underwriting practices, exposure norms or documentation standards can create delays or even disqualify creditworthy borrowers. For example, a co-lender may enforce stricter income verification than the originator, creating friction. Such misalignment can reduce credit flows and lead to provisioning surprises. Customer service accountability is another operational hurdle. Regulations assign clear responsibility to the lender for grievance redressal, but the on-ground execution becomes complex when multiple entities interact with the borrower. This is especially true in rural or semi-urban areas where borrowers may not be able to distinguish between a bank and its LSP or NBFC partner. Without systems that clearly define servicing roles, response timelines and customer experience can deteriorate. Also Read: Don't let uneven access to credit get in the way of Viksit Bharat A longer-term systematic concern is data security and governance. Collaborative lending involves sharing sensitive borrower data across systems. This becomes especially concerning when lightly regulated entities are involved. Strong data encryption, consent protocols and audit trails must be in place. To realize the full potential of collaborative lending, several developments are necessary. In the regulatory context, it would help to have more detailed guidance on co-lending governance, data-sharing protocols and customer-servicing standards. A framework that outlines shared responsibilities and escalation norms could improve execution and accountability. Technological innovation will also be key. Innovations such as real-time co-lending APIs, AI-driven underwriting and distributed ledger technology hold the potential to increase the speed of disbursement, reduce operating costs as well as underwriting errors, and increase confidence among co-lenders. Industry-level standardization—for example, common onboarding protocols or interoperable APIs between regulated entities—would help further reduce onboarding friction and enhance scale. The potential for collaborative lending in India goes well beyond credit expansion—it is about enabling financial dignity and access for millions of people and small businesses. For banks, it is an opportunity to grow without building new last-mile infrastructure. For fintech firms and smaller NBFCs, it offers access to capital and credibility. For borrowers, it means faster and fairer credit. We must not view these partnerships as mere business arrangements. They are ecosystems that thrive when all participants are aligned with the purpose. The author is partner, banking and capital markets leader, Deloitte India.
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Business Standard
02-06-2025
- Business
- Business Standard
New DLG provisioning norms: Fintech bodies hope for relief from RBI
Fintech bodies have raised concerns about potential double-provisioning resulting from the Reserve Bank of India's (RBI 's) new mandate, which disallows lenders from offsetting default loss guarantees (DLGs) provided by loan service providers (LSPs) against provisions for stressed loans. These bodies are now collecting data from their members to present the likely impact of the mandate to the RBI. Lenders have been directed to make the necessary provisions by September 30. Fintech bodies are hopeful of gathering sufficient data on this segment by then, which could potentially influence the regulator's decision. The RBI has mandated finance companies to make full provisions on loans sourced through LSPs, regardless of the DLGs provided by these entities to the lenders. This is likely to have an impact on origination of such loans as it reduces the attractiveness of the portfolio for the finance companies. 'The RBI has communicated to some lenders that regulated entities should not offset DLG when it comes to provisioning. We have, in turn, suggested that the (DLG) model has been working now and there will be double-provisioning if it (DLG) is not considered. This means that an LSP provisions a separate 5 per cent and if the RE (regulated entity) also separately provisions (for expected credit loss), then efficient utilisation of capital would not take place,' said Jatinder Handoo, chief executive officer (CEO), Unified Fintech Forum. 'We will go back to the regulator with some data and information since this is a consultative process. Although it's a little difficult since this is a DLG portfolio, which I am not very sure is even marked in the credit bureau separately. We will request our members to give us data in terms of portfolio, customers, geographies, ticket size, and gender segregation,' he said. DLG is a contractual arrangement between the lender and an LSP, under which the latter guarantees to compensate the bank for losses due to default up to a certain percentage of the loan portfolio of the bank. As per RBI guidelines, lenders have to ensure that the total amount of DLG cover on any outstanding portfolio shall not exceed 5 per cent of the total amount disbursed out of that loan portfolio at any given time. In case of implicit guarantee arrangements, the DLG provider shall not bear performance risk of more than the equivalent amount of 5 per cent of the underlying loan portfolio. As a result, RBI guidelines say, provisioning shall be the responsibility of the RE as per the extant asset classification and provisioning norms, irrespective of any DLG cover available at the portfolio level. Additionally, the fintech bodies, in their meeting with RBI last month, have also apprised the regulator of the practical difficulties the industry is facing after the new digital lending guidelines came in. As per new norms, digital lenders, especially LSPs, have to show different options to a borrower and allow them to make an informed choice when they visit a marketplace or LSP's website. This, the industry said, will impact the customer experience. 'We are for transparency and openness of the system; this may be necessary. However, LSPs partner with multiple REs, with each having a different credit policy, such as restrictive or flexible. REs will have to complete soft underwriting of the customers and only then extend an offer,' Handoo said, adding that if a customer says they want a loan from lender A, and the person has five lenders as options, they expect surety and timely disbursement of the loan. However, they may not know whether their credit profile is appealing to a particular RE, in that case timeliness and customer user experience get impacted. In the meeting, the fintech industry bodies urged the RBI to allow non-banking financial companies (NBFCs) to offer credit lines through the Unified Payments Interface (UPI) after the facility was extended to small finance banks (SFBs) earlier this year. Industry sources said the regulator may not yet be open to including NBFCs, given that SFBs only recently got access to the feature. The RBI was also briefed on how the fintech sector has improved compliance practices over the past few quarters, following earlier scrutiny by the regulator.
Martechvibe
26-05-2025
- Business
- Martechvibe
XTM International Unveils AI Suite
The AI suite goes beyond basic automation with intelligent orchestration, helping organisations scale operations faster and reduce manual work. Staff Writer less than a minute ago XTM International has announced the launch of a new suite of AI capabilities aimed at improving how global enterprises and Language Service Providers (LSPs) manage multilingual content. Scheduled for release this summer, the AI suite focuses on moving beyond basic automation to intelligent orchestration, enabling faster scaling with reduced manual effort. These new capabilities go far beyond improving speed and quality. Together, they introduce a layer of intelligence into every step of the localisation process: advising, guiding, scoring, and flagging issues before they become blockers. Each feature operates independently, but the full effect comes from their integration. The capabilities work together as a connected system, where insights are shared across tools, actions are coordinated, and decisions are guided by context. This approach supports a more efficient and consistent process for content delivery. Key Features of XTM AI Summer Release: Language Guard: Detects offensive or discriminatory language and recommends corrections. Intelligent Score: Provides real-time quality scores based on linguistic confidence. Intelligent Workflow: Automatically routes files based on confidence levels to streamline processes. ALSO READ: AI Localisation Trends: 55% AI Adoption, Hybrid Model to Hit 81% in 2025 xaia – A conversational agentic AI available in XTM Cloud and XTRF that enables localisation project managers and other key stakeholders to delegate tasks, uncover insights, and make smarter decisions across projects. Unlike standalone AI assistants, it's deeply embedded, context-aware, and role-specific — supporting every stakeholder in the process. xera – An AI-driven orchestration engine that fully automates the localisation lifecycle. From source string extraction and asset preparation to translation, quality assurance, and publishing. xera runs each step autonomously using AI from Transifex's Translation Quality Index (TQI), reducing manual work. 'This is a defining moment for our industry. With the launch of Agentic AI and our full AI suite, we're not just adding automation. We're giving teams an intelligent co-pilot for the entire localisation lifecycle,' said Ian Evans, CEO of XTM International. 'It's the difference between AI that reacts and AI that leads. Our customers are under pressure to deliver faster, with human quality, and at scale — and this is the breakthrough they've been waiting for. From theory to real-world AI projects.' Maria Psaltaki, Chief Product Officer at XTM International, said, 'These new capabilities mark a fundamental shift in what AI can do for localisation. These tools don't just translate; they detect, advise, guide and lead. We've built an integrated, end-to-end system that delivers real, measurable value. Because that's what our customers need.' ALSO READ: Genesys Deepens Partnership With Zoom The Martechvibe team works with a staff of in-house writers and industry experts. View More Locala's omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers plan, activate, and measure campaigns that are personalised to the local consumer. It specialises in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies. VISIT WEBSITE Blue Prism is a global software provider, offering ROM 2, an intelligent automation implementation methodology that empowers teams to scale their digital workflow. 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VISIT WEBSITE SAS offers embedded CDP capabilities, letting marketers unify customer data, understand digital activity and enable analytically driven, real-time activation. It comes with data activation facility that enables marketers to pull only the data they want, further reducing data migration costs. VISIT WEBSITE Blueshift is a scalable CDP platform that offers AI-driven capabilities for clubbing real-time events with related data from various sources. It streamlines these insights into unified customer profiles, enabling marketers to automatically personalise their targeting goals. VISIT WEBSITE Wotnot is a genAI-powered , no-code chatbot platform, helping the sales and marketing team to engage with visitors on their website via personalised conversations, catering to their lead-generation goals. It offers platform-based solutions, such as AI Studio, a GPT chatbot builder, and an analytics dashboard. 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Powered by TesseractDB, a purpose-built database for engagement & retention, it combines the features of audience analytics, omnichannel engagement, and product A/B testing for marketing functions. VISIT WEBSITE Oracle Advertising and Customer Experience (CX), lets advertisers personalise their campaigns. Its flagship product, Oracle Moat, a comprehensive analytics and measurement platform, provides a suite of solutions across marketing and ad intelligence. Moat helps reach prospective customers, capture consumer attention, and measure the outcomes to unlock business potential. VISIT WEBSITE Meta Ads is a social media advertising platform leveraging the user base from Facebook, Instagram and Whatsapp to deliver personalised ads at scale. It offers Meta Business Suite and Meta Business Manager for managing and tracking ad performance. Utilising its AI-powered tools, advertisers can partially or fully automate with complete control over their ads. 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VISIT WEBSITE Intuit Mailchimp is an AI-powered omnichannel platform that offers email and marketing automation functions. With its customised pre-built audience segments, marketers can scale their campaigns based on individual contacts' demographic information and shopping behaviour. VISIT WEBSITE Hubspot is a cloud-based, scalable customer platform that offers various marketing automation solutions with omnichannel support capabilities. It enables marketers to create omnichannel campaigns to connect and interact with customers across multiple channels in real-time. VISIT WEBSITE Bloomreach is an all-inclusive marketing automation platform that comes with omnichannel orchestration supports for various use cases, such as marketing campaign personalisation, and headless CMS commerce platform experience. VISIT WEBSITE Agillic specialises in offering global brands a comprehensive Omnichannel Marketing Automation Platform that enables them to create personalised marketing campaigns. Its multichannel marketing capabilities support multiple integrations, such as Playable and Sleeknote for lead generation, Zapier for automating routine processes, among others. VISIT WEBSITE Adobe Experience Cloud features Adobe Campaign, enabling marketers to synchronise their customer data from various channels for omnichannel marketing. By leveraging its omnichannel integration with Adobe Journey Optimiser, brands can build multi-step journeys, campaigns, and personalised real-time moments that follow their customers across channels. VISIT WEBSITE ActiveCampaign is an intelligent multichannel marketing automation platform that enables marketers to seamlessly connect campaigns across the channels that matter most to them. It helps enterprises streamline personalised marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. VISIT WEBSITE UiPath offers a comprehensive AI-powered robotic automation platform, enabling marketers to streamline recurring functions, such as lead automation and customer engagement. Utilising its capabilities, marketers can personalise and automate customer interactions, depending on their needs and preferences. VISIT WEBSITE SAP is a composable marketing automation technology provider, offering SAP Intelligent RPA solutions to automate repetitive, rules-based business processes, including marketing and sales. Using its tech stack, marketers can automatically extract product data from manufacturers' websites, update online inventory and import website and email sales. VISIT WEBSITE Microsoft offers Power Automate, a low-code and AI-powered RPA software that helps marketers streamline tasks like lead management, email campaigns, social media management, data analysis, content publishing, and customer feedback. Leveraging its capabilities, businesses can automate repetitive tasks, such as lead capture and email marketing workflows. VISIT WEBSITE IBM offers AI-powered Robotic Process Automation capabilities for CRM and marketing functions. It enables users to automate workflows with integrated OCR and intelligent chatbots, distribute work across multiple bots without human interventions and manage emails via low-code authoring tools. VISIT WEBSITE Hyland offers an AI-powered comprehensive robotic automation software suite, enabling marketers' teams to automate their campaigns. Its Natural Language Processing (NLP) technology allows businesses to automate repetitive marketing functions, such as execution of targeted and personalised strategies in near real-time. VISIT WEBSITE Datamatics is an intelligent automation platform, offering TruBot RPA designer, a low-code bot design tool for marketing teams to create customised bots quickly. It provides 500 pre-built components, enabling low-code design and rapid deployment capabilities with drag-and-drop options. VISIT WEBSITE Automation Anywhere offers Automation Success Platform powered by Vertex AI, enabling enterprises to develop a cloud-based digital workforce at scale. Leveraging its bots, ML, and AI technologies, marketers can automate their marketing and sales processes. One of its popular offerings is Automation Co-Pilot, a genAI-powered assistant that empowers businesses to create and summarise content. VISIT WEBSITE Appian is a global technology provider, delivering end-to-end process automation with RPA, AI, IDP and API integrations. Utilising the readily available APIs of this low-code platform, teams can create a series of connected digital business applications including customer management and marketing. 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It offers a comprehensive, AI-powered Nielsen Marketing Cloud platform with sub-products such as Audience Segments, Scarborough, and Advanced Audiences to understand audiences for different targeting initiatives. VISIT WEBSITE MoEngage is a full-stack marketing automation platform, offering consumer insights and analytics solutions for marketers to understand customer LTV. With MoEngage Analytics, they can measure user engagement, spot behavioural patterns, and act on retention to prevent app uninstalls. VISIT WEBSITE Microsoft Clarity is a behavioural analysis tool that helps marketers understand user interaction with their website. It supports features like Session recordings, Heatmaps, and ML insights in real time. Processing more than a petabyte of data from over 100 million users per month, Clarity accommodates limitless traffic for various marketing measurements at scale. 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Some of the criteria for its API endpoints include Backlinks, Organic & Paid Traffic, SERPs, Website health score and more. VISIT WEBSITE StackAdapt is a multi-channel programmatic advertising platform, enabling digital marketers to customise their strategy. It offers open and flexible DSP (Digital Signal Processing) capabilities for executing tailored ad campaigns. Furthermore, its ad previewer lets marketing teams preview video, display and native ads on desktop or mobile across 500+ publishers, covering 23 verticals. VISIT WEBSITE Rakuten is a global affiliate ad technology company, enabling advertisers to optimise their marketing strategies with data-driven insights. It offers AI-powered forecasting and benchmarking capabilities and dynamic multi-touch commissioning tools, allowing advertisers to customise their campaigns. It also supports first-party data collection integrations for both B2B and B2C marketers. VISIT WEBSITE Nielsen offers Nielsen Ad Intel, a cross-platform advertising intelligence platform with actionable insights to identify prospects, analyse brand strategies and learn from past advertising campaigns. It offers various advertising intelligence features such as ad spend monitoring, competitive benchmarking, global competitive insights and expert data harmonisation. VISIT WEBSITE Magnite is an independent sell-side advertising technology provider, enabling publishers to monetise their content across all screens and formats. It offers Magnite Streaming, a singular supply-side platform that merges technology from the Magnite CTV and SpotX platforms. Utilising this functionality, marketers can identify their potential audiences to restructure their targeting strategies. VISIT WEBSITE IBM offers a comprehensive suite of Watson Advertising to agencies and marketers. 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Its solutions include Adtriba Triangulation, enabling advertisers to witness the integration of diverse measurement methods, such as Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA) and Incrementality Testing. VISIT WEBSITE Adobe Experience Cloud offers connected advertising solutions with its natively integrated Adobe Advertising platform. Its consultancy-based reporting options come with AI-powered optimisation features, helping advertisers analyse their ad performance via 200+ measurement metrics. Utilising its connected TV (CTV) and search, social, and commerce tools, marketers can optimise their customer acquisition strategy. VISIT WEBSITE specialises in Conversational AI, generating autonomous conversations that appear human-like. These conversations form the foundation of brand engagement. Their AI-powered, no-code Dynamic Automation Platform manages around two billion conversations from a multitude of channels in numerous languages. 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VISIT WEBSITE IBM watsonx Assistant is an interactive virtual agent that utilises natural language and AI, enabling users to set it up on their app and website. It offers fast and accurate responses to customers, enhancing their overall experience and satisfaction with its adaptive learning capabilities. VISIT WEBSITE Haptik helps enterprises manage their customer lifecycle with generative AI-powered conversational solutions to boost marketing and sales. It offers Contakt and Interakt to enhance overall CX, where Interakt enables marketers to send hyper-targeted and personalised campaigns to drive customers to take action on WhatsApp. VISIT WEBSITE Dialogflow is an all-in-one platform for developing chatbots, voice bots, and virtual agents using natural language understanding and Google AI. It helps marketing teams create conversational agents that can handle common customer requests and issues, such as FAQs, and order status at scale. VISIT WEBSITE Dialpad is a fully integrated unified conversation intelligence platform that utilises ongoing ML(Machine Learning) algorithms and does not require coding to configure a chatbot. It offers real-time insights and tips, helping marketing teams customise their approach for every customer. VISIT WEBSITE is a low code-no code, enterprise-grade generative AI platform offering readily available LLMs for CX transformations. Its omnichannel reporting and analytics suite for marketing enables organisations to streamline their customer journeys. VISIT WEBSITE is a global conversational AI technology provider optimised for operational efficiency at scale. It offers self-learning AI capabilities that emphasise Natural Language Understanding (NLU) along with intent suggestions. VISIT WEBSITE Avaamo is an all-in-one conversational AI platform for enterprises offering a suite of industry-specific skills developed to automate and resolve common use cases. It offers Outreach, which enables marketers to educate and engage with customers across existing touchpoints through proactive and personalised communication. VISIT WEBSITE Amazon Lex offers fully managed conversational AI interfaces with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. It enables sales and marketing teams to automate user tasks in their applications like the CRM and across any digital channel. VISIT WEBSITE Zendesk is an AI-powered customer feedback software provider, offering customer satisfaction (CSAT) software to businesses across multiple industries. Its marketplace offers 1600+ apps and integrations, enabling marketers to create a complete customer feedback system. VISIT WEBSITE UserVoice provides product feedback management software for SaaS businesses. Its UserVoice Validation tool delivers actionable user insights to inform roadmap strategy. From testing ideas to ensuring satisfaction with released features, it helps research and marketing teams gather quick user feedback throughout the entire product lifecycle. VISIT WEBSITE Twilio provides integrated Mindful Feedback functionality within its Flex offering, enabling marketers to automatically take action based on real-time customer feedback. It automatically collects customer feedback after Flex interactions by capturing feedback over post-call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys. VISIT WEBSITE Trustpilot offers ML and AI-powered feedback management tools, helping marketers build trust and loyalty through customer reviews. Its AI-driven Review Insights tool enables marketers to identify growth areas from negative feedback, whereas its Image Generator tool lets them enhance social media engagement. 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Some of the supported applications of its feedback management platform are genAI-powered survey form development and sentiment-insights-based survey collections. VISIT WEBSITE QuestionPro is an online feedback software provider, offering ready-made survey templates to businesses across 40+ countries. Leveraging the capabilities of its customer satisfaction templates, advertisers and marketers can create and gather tailored questions. VISIT WEBSITE Qualtrics is an all-in-one customer experience solution provider, offering website & app feedback tools for organisations to collect customer feedback efficiently. Its digital experience analytics capabilities combined with DXA integrations, bring together verbal and behavioural data for in-depth analysis of user feedback. VISIT WEBSITE HubSpot is a one-stop marketing platform, providing customer feedback software under its Service Hub offerings. Its pre-built APIs include net promote score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys, allowing marketers to strengthen their customer loyalty strategy. VISIT WEBSITE Medallia is a comprehensive platform, enabling marketers to capture feedback from all customer touch points. Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer's feedbacks and Agile Research for creating branded surveys in real-time. VISIT WEBSITE Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a 'Non-Customer Entity Data' feature that helps marketers to integrate both customer and non-customer entity data. VISIT WEBSITE Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors. VISIT WEBSITE Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. It offers real-time sentiment analytics capabilities, helping enterprises derive behavioural insights from unified user profiles to foster hyper-personalised experiences. VISIT WEBSITE SAP is a company-wide customer data management platform, helping marketers improve engagement, conversion, and retention. It offers a genAI-powered data model, enabling enterprises to unify their B2B and B2C customers' profiles to reach their personalisation goals. VISIT WEBSITE Oracle is a global database management company, providing CDP solutions, under its flagship product: Oracle Unity. Its AI-powered models enable marketers to create hyper-personsalised campaigns with predictive insights by streamlining real-time customer data from heterogeneous sources. VISIT WEBSITE Growthloop is a composable CDP platform, allowing marketing and sales team to action their data at scale. It offers GrowthLoop Audience Builder, enabling marketers to initiate their lead generation functions. VISIT WEBSITE Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time. VISIT WEBSITE ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale. VISIT WEBSITE Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. 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VISIT WEBSITE Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes. VISIT WEBSITE Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion. VISIT WEBSITE Oracle NetSuite CRM, a component of Oracle's business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team. VISIT WEBSITE Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis. VISIT WEBSITE Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface. VISIT WEBSITE Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation. VISIT WEBSITE HubSpot's sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring. VISIT WEBSITE Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime. VISIT WEBSITE Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities. VISIT WEBSITE Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem. VISIT WEBSITE Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform. VISIT WEBSITE Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle. VISIT WEBSITE OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences. VISIT WEBSITE Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale. VISIT WEBSITE Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases. VISIT WEBSITE Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market. VISIT WEBSITE Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle. VISIT WEBSITE HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals. VISIT WEBSITE Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales. VISIT WEBSITE Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics. VISIT WEBSITE Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage. VISIT WEBSITE Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio. VISIT WEBSITE
Mint
10-05-2025
- Business
- Mint
Mint Explainer: How RBI's new digital lending rules will impact lenders and borrowers
The Reserve Bank of India on 8 May issued consolidated 'digital lending directions' with two new sets of instructions—one for arrangements by digital lenders or lending service providers (LSPs) having multiple regulated entities (REs), and the second for those on a public directory of digital lenders. Mint breaks down that the new rules mean for lenders and borrowers. Why were the new digital lending rules issued? The central bank said that while it encourages innovation in financial systems, products, and credit delivery methods, certain concerns had emerged around the methods of designing, delivering, and servicing digital credit products, which, in turn, could affect borrowers' confidence in the digital lending ecosystem. These concerns primarily pertain to unbridled engagement of third parties, mis-selling, breach of data privacy, unfair business conduct, charging of exorbitant interest rates, and unethical recovery practices. 'To address these concerns, pursuant to the recommendations made by the 'Working Group on Digital Lending', RBI has, from time to time, issued guidelines to its regulated entities on digital lending. These Directions consolidate the earlier instructions," the banking regulator said in a statement. What is new in the guidelines? The guidelines include RBI's final instructions on 'Transparency in Aggregation of Loan Products from Multiple Lenders'. RBI issued a draft circular on 26 April 2024 and the final rules on 8 May 2025 based on comments and feedback from the public. RBI also issued guidelines regarding operationalisation of the Public Directory of Digital Lending Apps (DLAs). The creation of such a depository of registered digital lenders was announced as part of the Statement on Developmental and Regulatory Policies, which had been issued alongside the monetary policy statement on 8 August 2024. Also read | What RBI's new liquidity coverage ratio rules mean for banks 'These new guidelines hold regulated entities fully accountable for their lending service providers, mandate stringent cybersecurity measures and the localization of data within India, and empower borrowers with greater control over their personal information, including the right to revoke consent and request data deletion," said Utkarsh Bhatnagar, partner at law firm Cyril Amarchand Mangaldas. Key provisions introduce a cooling-off period for borrowers to exit loan agreements and an emphasis on direct control over loan disbursals and repayments, signalling a significant step towards a more transparent and accountable digital lending landscape, he added. What are the instructions for LSPs that have multiple lending agreements? For LSPs having agreements with multiple regulated entities for digital lending, RBI has put the onus on regulated entity partners to ensure compliance with its guidelines. Each regulated partner will need to ensure that LSPs provide a digital view of all loan offers matching a borrower's request and requirements, on their lending platform. Names of unmatched lenders also need to be disclosed in the digital view. Further, while LSPs may adopt any mechanism to match the request of borrowers with multiple loan offers, they should follow a consistent approach for 'similarly placed borrowers and products", RBI said, adding that the mechanism adopted by an LSP and any subsequent changes to this mechanism will need to be 'properly documented". 'They (LSPs) have a lot of work to do to ensure full compliance. The requirements that LSPs present information from multiple LSPs in a comparable and unbiased manner addresses a critical need, i.e., more transparency and clearer choices for borrowers," said Vijay Mani, partner, banking and capital markets leader, Deloitte India. These rules will come into effect from 1 November. Also read | What Sebi's spoofing crackdown means for the stock market How will the 'digital view' help borrowers? The 'digital view' of loan offers from matching lenders is expected to increase transparency for borrowers while also providing a level playing field to all lenders, regardless of their partnerships and size. RBI explained that the 'digital view' of a loan application must include the names of the entities extending the loan offers, the amount and tenor of loan, annual percentage rate, monthly repayment obligation, and penal charges (if applicable). This will need to be displayed in a way that enables a borrower to make a fair comparison between various offers. LSPs will also need to provide a link to the key fact statement with respect to each loan offer. cThe content displayed by the LSP shall be unbiased, objective and shall not directly/ indirectly promote or push a product of a particular RE, including the use of dark patterns/deceptive patterns designed to mislead borrowers into choosing a particular loan offer," RBI said. It added that the ranking of loan offers based on a publicly pre-disclosed metric will not be construed as promoting a particular product. Cyril Amarchand Mangaldas' Bhatnagar said such transparency is essential for promoting ethical lending practices and enhancing confidence in the digital lending ecosystem. 'The new Digital Lending Directions not only ensure that borrowers are fully aware of the terms and conditions of loans offered by different lenders, fostering accountability and reducing the risk of misrepresentation or bias in loan offerings," Bhatnagar said, 'but also support the principles of the draft co-lending regulations, which aim to streamline collaboration between lenders while safeguarding borrower interests." What is a public depository of digital lending applications? The rules for creating a public registry require regulated entities to furnish the details of all the digital lending applications that they have partnered with, through RBI's Centralised Information Management System (CIMS) platform. The platform will be available for reporting by 13 May. Regulated entities have to upload the initial data by 15 June, when the new rules come into effect. The list of digital lending apps will be available on RBI's website by 1 July. The list will get updated automatically as and when REs update the details. Also read | The official 'data fog' on India's covid toll has finally cleared up. Here's what we know now. Why is there a need for a public database of digital lending platforms? Regulated entities or partners will need to report all digital lending applications deployed or joined by them, whether their own or those of other LSPs, either exclusively or as a platform participant. This data will need to be updated as and when additional lending platforms are deployed or in case an engagement with an application ends. The automated publication of data on lending apps will empower borrowers to verify the legitimacy of lending platforms, and help curb fraud and unethical practices, experts said, adding that it will also aid in bolstering borrower protection, building trust in digital lending, and ensuring fair and responsible practices by all stakeholders. RBI said the data is being made available so customers can verify the claim of a digital lending application's association with a regulated entity. It also put the customer care onus on regulated entities, saying all issues and grievances of customers with respect to digital lending applications will need to be addressed and dealt with by a regulated entity directly. 'The public database is a measure that has been in discussion for a while and once implemented, will be an important step in curbing unauthorised or fraudulent applications," said Shilpa Mankar Ahluwalia, partner, head-fintech, Shardul Amarchand Mangaldas & Co., a law firm. 'Transparency and disclosures around multiple loan offers will enable borrowers to evaluate all options and access credit products that best suit their needs." What are the requirements for REs to maintain the depository? A regulated entity's chief compliance officer or a board-designated official will have to certify that the data submitted by the RE is correct, that the digital platforms are compliant with all regulatory instructions, and that details of the digital lending partnerships are 'suitably disclosed" on the regulated entity's website. This person will also need to certify that the digital lending platform has a link to the RE's website, where the customer can access further information about the loan products, lender, the lending service provider, particulars of customer care, link to the customer awareness 'Sachet Portal', and privacy policies, among others. Further, LSPs have to appoint a suitable nodal grievance redressal officer to deal with digital lending-related complaints and issues, and ensure that the data collection and storage by LSPs is in compliance with regulatory norms. 'REs shall ensure that the inclusion of any third party DLAs deployed by them as part of above reporting, shall not be construed by the DLAs or any associated entity as conferring any form of registration, authorization, or endorsement by RBI," the central bank said in its circular. Regulated entities will also need to ensure that such inclusion is not misrepresented in any marketing, promotional, or other materials issued by or on behalf of the digital platforms.
