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Business Wire
3 days ago
- Business
- Business Wire
Customer-Centric Innovation Takes the Spotlight in Mitel and L-SPARK Unified Communications Accelerator
OTTAWA, Ontario--(BUSINESS WIRE)--Mitel, a global leader in business communications, and L-SPARK, Canada's leading software accelerator, are excited to announce the companies selected from a competitive pool of international applicants for the Mitel Unified Communications Accelerator. This pivotal step in the Accelerator program offers these innovative companies an opportunity to further integrate their technologies with Mitel's unified communications ecosystem. The Accelerator, powered by L-SPARK Select, provides participants with direct access to experts, technical resources, and go-to-market mentorship, designed to accelerate practical innovation with a clear focus on customer value. From AI-powered agent tools to real-time IoT insights and next-gen user authentication, these solutions are designed to solve real-world challenges in communication, collaboration, and customer experience. 'We created the Accelerator to spark innovation that solves tangible problems for customers,' said Luiz Domingos, Chief Technology Officer at Mitel. 'This cohort brings a strong mix of creativity, technical talent, and real-world applicability. By working closely with these companies, we're shaping next-generation solutions that integrate seamlessly into customers' ecosystems and deliver measurable value.' Leo Lax, Executive Managing Director of L-SPARK, noted, 'The selected companies have demonstrated strong potential to leverage Mitel's ecosystem effectively. We're looking forward to supporting their journey through mentorship and resources to drive their growth and market readiness.' Meet the Companies: IDgo: IDgo provides a secure and efficient mobile-based user authentication service that safeguards against impersonation and account takeovers, enhancing customer experiences and operational efficiency across multiple engagement channels. Intelocate: Intelocate is an operations consolidation, execution, and issue resolution platform designed specifically for multi-location businesses. By unifying task management, issue tracking, and team communication into a single intuitive solution, Intelocate empowers organizations to streamline day-to-day operations, improve visibility across all locations, and accelerate problem resolution. Micrometrics: Micrometrics is transforming guest communications for the hospitality industry by automating and orchestrating guest calls with AI. Addressing a major pain point—where up to 38% of guest calls in full-service hotels go unanswered—they offer a platform that routes calls to the optimal mix of AI agents and staff, unifies all guest interactions in real time, and automates ticketing and follow-up. MosaicVoice: MosaicVoice uses AI to deliver real-time, context-aware compliance support for heavily regulated contact centers, such as in healthcare and hospitality. The solution delivers real-time agent guidance, post-call QA automation, and actionable insights to boost compliance, efficiency, and customer satisfaction. SuitePad: SuitePad provides hotels worldwide with in-room tablets that modernize the guest experience by making it seamless to order amenities and communicate with hotel services, driving new revenue opportunities and enhancing guest satisfaction. TeamMate Technology: TeamMate maximizes the value of Microsoft Teams for hybrid telephony by integrating Teams with Mitel systems for better customer experiences. Their solution solves the challenge of fragmented communications when PBX and Teams users interact, enabling seamless workflows for organizations that depend on both platforms. Typewise: TypeWise offers an AI-powered customer service platform for enterprises. Their next-gen AI agents go beyond traditional chatbots by proactively understanding customer needs, planning and executing actions, and providing flexible, intelligent service that boosts efficiency and customer satisfaction for organizations of any size. Zendelity: Command Center is a mobile-first platform that connects frontline operations with real-time IoT data, ensuring critical tasks are completed and audited to reduce risk and improve operational efficiency. For more information about the Mitel Unified Communications Accelerator, visit
Yahoo
22-04-2025
- Business
- Yahoo
Mitel and L-SPARK Launch Unified Communications Accelerator to Advance Next-Generation Innovations That Drive Engagement and Productivity for Modern Workforces
Program will connect early-stage AI, IoT, and AR/VR companies with Mitel's unified communications ecosystem to address unique challenges in sectors like healthcare, retail, and hospitality OTTAWA, Ontario, April 22, 2025--(BUSINESS WIRE)--Mitel, a global leader in business communications, and L-SPARK, Canada's leading software accelerator, today announced the launch of the Mitel Unified Communications Accelerator, Powered by L-SPARK Select. The program provides a unique opportunity for early-stage Canadian and European companies specializing in AI, IoT, and AR/VR-powered innovations to integrate their applications and services with Mitel solutions. With a specific focus on healthcare, retail, and hospitality verticals, participants will be positioned to drive market awareness and address an increasing demand for hybrid unified communications (UC) solutions across these industries. In today's fast-paced world, businesses must adapt quickly to changing environments. As a global leader in business communication and collaboration, Mitel's hybrid portfolio meets customer needs by offering a blend of cloud and on-premises solutions tailored for each client, delivering flexibility, scalability, and exceptional control. Those selected will have the opportunity to demonstrate a proof-of-concept of their Mitel-integrated solution, driving early visibility to Mitel's partner community and opening a channel for solution feedback for the L-SPARK participants. The resulting solutions will ultimately unlock the potential of emerging technologies that drive everyday value for Mitel's more than 70 million users. "Mitel has a long and proud history of innovation, and we are thrilled to partner with L-SPARK on this transformative program," said Luiz Domingos, Mitel CTO. "With the emergence of AI and a drive towards digital transformation across sectors, we are entering a new era for communications solutions. We look forward to working with a group of talented innovators to develop applications that will further enhance the value of unified communications by delivering meaningful impact in industries where connectivity is critical." "This program represents a significant step forward in bridging the gap between groundbreaking technologies and practical, scalable solutions," said Leo Lax, Executive Managing Director of L-SPARK. "L-SPARK Select was created to enable this type of deep collaboration." The program is part of L-SPARK Select, a corporate accelerator platform designed to facilitate collaboration between early-stage companies and industry leaders. Selected companies will have access to Mitel's new low-code/no-code Workflow Studio to integrate their applications into Mitel systems, including the AI-powered customer experience management platform, Mitel CX. The five-month program will also match companies with an experienced mentor along with support from the L-SPARK team to accelerate their business growth. How to Apply: Startups interested in participating in the Mitel Unified Communications Accelerator can apply through the L-SPARK website. Applications are open until June 16, 2025, and the program is expected to begin on August 6, 2025. About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to and follow us on LinkedIn and X @Mitel. About L-SPARK L-SPARK is Canada's leading Software accelerator, dedicated to driving corporate collaboration through its L-SPARK Select programs. By fostering connections between startups and established industry leaders, L-SPARK helps emerging companies accelerate their growth and bring innovative solutions to market. Source: Mitel Networks Inc View source version on Contacts Media Contacts Trevor Kerr MitelPublic Relations Manager, Natasha TardioliL-SPARKMarketing Directornatasha@ 613-808-5324 Sign in to access your portfolio
Business Wire
22-04-2025
- Business
- Business Wire
Mitel and L-SPARK Launch Unified Communications Accelerator to Advance Next-Generation Innovations That Drive Engagement and Productivity for Modern Workforces
OTTAWA, Ontario--(BUSINESS WIRE)--Mitel, a global leader in business communications, and L-SPARK, Canada's leading software accelerator, today announced the launch of the Mitel Unified Communications Accelerator, Powered by L-SPARK Select. The program provides a unique opportunity for early-stage Canadian and European companies specializing in AI, IoT, and AR/VR-powered innovations to integrate their applications and services with Mitel solutions. With a specific focus on healthcare, retail, and hospitality verticals, participants will be positioned to drive market awareness and address an increasing demand for hybrid unified communications (UC) solutions across these industries. In today's fast-paced world, businesses must adapt quickly to changing environments. As a global leader in business communication and collaboration, Mitel's hybrid portfolio meets customer needs by offering a blend of cloud and on-premises solutions tailored for each client, delivering flexibility, scalability, and exceptional control. Those selected will have the opportunity to demonstrate a proof-of-concept of their Mitel-integrated solution, driving early visibility to Mitel's partner community and opening a channel for solution feedback for the L-SPARK participants. The resulting solutions will ultimately unlock the potential of emerging technologies that drive everyday value for Mitel's more than 70 million users. 'Mitel has a long and proud history of innovation, and we are thrilled to partner with L-SPARK on this transformative program,' said Luiz Domingos, Mitel CTO. 'With the emergence of AI and a drive towards digital transformation across sectors, we are entering a new era for communications solutions. We look forward to working with a group of talented innovators to develop applications that will further enhance the value of unified communications by delivering meaningful impact in industries where connectivity is critical.' 'This program represents a significant step forward in bridging the gap between groundbreaking technologies and practical, scalable solutions,' said Leo Lax, Executive Managing Director of L-SPARK. 'L-SPARK Select was created to enable this type of deep collaboration.' The program is part of L-SPARK Select, a corporate accelerator platform designed to facilitate collaboration between early-stage companies and industry leaders. Selected companies will have access to Mitel's new low-code/no-code Workflow Studio to integrate their applications into Mitel systems, including the AI-powered customer experience management platform, Mitel CX. The five-month program will also match companies with an experienced mentor along with support from the L-SPARK team to accelerate their business growth. How to Apply: Startups interested in participating in the Mitel Unified Communications Accelerator can apply through the L-SPARK website. Applications are open until June 16, 2025, and the program is expected to begin on August 6, 2025. About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to and follow us on LinkedIn and X @Mitel. About L-SPARK L-SPARK is Canada's leading Software accelerator, dedicated to driving corporate collaboration through its L-SPARK Select programs. By fostering connections between startups and established industry leaders, L-SPARK helps emerging companies accelerate their growth and bring innovative solutions to market. Source: Mitel Networks Inc
