Latest news with #MARKS&Spencer
The Irish Sun
6 days ago
- Business
- The Irish Sun
Marks & Spencer urgently recalls popular baby product due to ‘safety complaints' & warns ‘return it immediately'
MARKS & Spencer has urgently recalled a popular baby product due to customer "safety complaints". The retail giant has warned buyers that they must return the item immediately. Advertisement 1 Marks and Spencer have urgently recalled a popular baby item Credit: Getty Polarn O. Pyret Branded Poppy Print Rompers have been recalled due to safety complaints. Parents and carers of little ones have been asked to check their homes to see if they have the affected product. The recall has been made for the T94 8409A model in size 1-12 months old, which was sold online at M&S. The company said: "Polarn O. Pyret has issued a Product Recall due to safety complaints with their Poppy Print Romper, T94 8409A in the specified sizes 1-12 Months". Advertisement The online-only product means that affected items were not available to purchase from physical M&S stores during the original purchase period. Those who bought the romper or received it as a gift have been urged to "return it immediately" at any M&S Clothing store. A full refund will be issued upon return. M&S have said that further support is also being offered and if customers have further questions, they can call the company's customer service line at 0333 014 8555. M&S has apologised for any inconvenience caused to shoppers. Advertisement Most read in The Sun The news comes after a popular car seat has been banned by trading authorities over "serious" suffocation fears. And sold in the UK that pose a fire risk as owners are told to 'stop using immediately'. Milk is urgently pulled from shelves over traces of deadly bacteria which kills one in 20 In another product recall - There was also an urgent recall of popular product bought on TikTok over the Advertisement A Health food brand also Your product recall rights Chief consumer reporter James Flanders reveals all you need to know. Product recalls are an important means of protecting consumers from dangerous goods. As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action. But it's often left up to supermarkets to notify customers when products could put them at risk. If you are concerned about the safety of a product you own, always check the manufacturer's website to see if a safety notice has been issued. When it comes to appliances, rather than just food items, the onus is usually on you - the customer - to register the appliance with the manufacturer as if you don't there is no way of contacting you to tell you about a fault. If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer. They should usually provide you with more information and a contact number on its safety notice. In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected. You should not be charged for any recall work - such as a repair, replacement or collection of the recalled item It came after Lidl recently told shoppers not to eat one of its savoury snacks over fears it could contain And just last month, Iceland recalled its Vegetable Lasagne after the possible presence of hard plastic pieces was discovered in packs with best-before dates of 23 July 2026 and 30 July 2026. Advertisement A
Scottish Sun
6 days ago
- Business
- Scottish Sun
Marks & Spencer urgently recalls popular baby product due to ‘safety complaints' & warns ‘return it immediately'
Scroll down for more information about recent product recalls MARKS & Spencer has urgently recalled a popular baby product due to customer "safety complaints". The retail giant has warned buyers that they must return the item immediately. Advertisement 1 Marks and Spencer have urgently recalled a popular baby item Credit: Getty Polarn O. Pyret Branded Poppy Print Rompers have been recalled due to safety complaints. Parents and carers of little ones have been asked to check their homes to see if they have the affected product. The recall has been made for the T94 8409A model in size 1-12 months old, which was sold online at M&S. The company said: "Polarn O. Pyret has issued a Product Recall due to safety complaints with their Poppy Print Romper, T94 8409A in the specified sizes 1-12 Months". Advertisement Retail News CHOC SHOCK Major bargain retailer slashes price of huge box of popular chocolate The online-only product means that affected items were not available to purchase from physical M&S stores during the original purchase period. Those who bought the romper or received it as a gift have been urged to "return it immediately" at any M&S Clothing store. A full refund will be issued upon return. M&S have said that further support is also being offered and if customers have further questions, they can call the company's customer service line at 0333 014 8555. M&S has apologised for any inconvenience caused to shoppers. Advertisement The news comes after a popular car seat has been banned by trading authorities over "serious" suffocation fears. And an urgent warning was issued about tumble dryers sold in the UK that pose a fire risk as owners are told to 'stop using immediately'. Milk is urgently pulled from shelves over traces of deadly bacteria which kills one in 20 In another product recall - milk was urgently pulled from shelves over traces of deadly bacteria which kills one in 20. There was also an urgent recall of popular product bought on TikTok over the possibility of an electric shock risk. Advertisement And Asda urgently recalled £12 baby clothing over a 'risk of injury' to tots as parents were warned to 'stop using immediately'. A Health food brand also urgently recalled a popular snack over fears as shoppers warned 'do not eat'. Your product recall rights Chief consumer reporter James Flanders reveals all you need to know. Product recalls are an important means of protecting consumers from dangerous goods. As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action. But it's often left up to supermarkets to notify customers when products could put them at risk. If you are concerned about the safety of a product you own, always check the manufacturer's website to see if a safety notice has been issued. When it comes to appliances, rather than just food items, the onus is usually on you - the customer - to register the appliance with the manufacturer as if you don't there is no way of contacting you to tell you about a fault. If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer. They should usually provide you with more information and a contact number on its safety notice. In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected. You should not be charged for any recall work - such as a repair, replacement or collection of the recalled item It came after Lidl recently told shoppers not to eat one of its savoury snacks over fears it could contain salmonella. And just last month, Iceland recalled its Vegetable Lasagne after the possible presence of hard plastic pieces was discovered in packs with best-before dates of 23 July 2026 and 30 July 2026. Advertisement A popular pasta sauce was also urgently recalled from supermarket shelves after fears emerged that some jars contained shards of glass.
Scottish Sun
29-05-2025
- Business
- Scottish Sun
M&S issues update for customers on loyalty scheme perks after cyber attack
Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) MARKS & Spencer has issued an update for its loyal Sparks customers as the cyber attack continues to wreak havoc on the retailer. It's good news for anyone eyeing up their birthday treat. 1 M&S has issued an update since for its loyalty scheme customers Credit: Getty Shoppers due their annual freebie this month have been fearing they'd miss out thanks to the attack, but M&S has confirmed that birthday perks are still very much on the cards — albeit a little delayed. The chaos began in April, when cyber crooks launched a "highly sophisticated" attack that's still causing carnage behind the scenes, hitting everything from online orders to in-store stock. The retailer's Sparks scheme, which rewards shoppers with birthday goodies like cookies and fruit, was also caught in the crossfire - leading to shoppers not getting their birthday treats. One concerned fan took to social media to ask: "@marksandspencer hey after recent events is the birthday offer still on for sparks members?" Another asked: "I am unreasonably stressed by this Marks and Spencer cyber attack? "Are they going be okay, will I still get my free birthday cake on the sparks app so many questions." But M&S has now reassured customers that no one will miss out. In response, M&S said: 'Customers who are eligible for a Birthday Treat in May will receive this at a later date once the system is fully restored.' The retail giant told The Sun it is 'working as quickly as possible" to turn Sparks offers back on. They added: 'Customers don't need to do anything. If they're eligible, they'll receive the birthday treat in their account once our system is restored. NSA warns cellphone users to change 'dangerous' message setting now or risk device being 'cloned' – it takes 3 clicks "Customers can check their Sparks account on the M&S app or website.' The cyber attack, which kicked off over Easter weekend, has been one of the worst to hit the high street in years. It has forced M&S to halt online orders and triggered widespread disruption, including a £300million blow to profits. Customer info was also nicked during the breach, with security experts now blaming 'Scattered Spider'— a notorious cyber gang thought to be behind the chaos. Online shopping is still out of action and is expected to remain patchy until at least July, with fashion, home and beauty sales taking a battering. Last weekend, bosses said it could still take around "five or six weeks" until shoppers can carry out online clothing orders. Some stores have even been stripped of staples like bananas and Colin the Caterpillar cakes, and popular meal deals were pulled in smaller branches. Still, birthday cookie lovers can breathe a sigh of relief as those treats will be back. Timeline of cyber attack Saturday, April 19: Initial reports emerge on social media of problems with contactless payments and click-and-collect services at M&S stores across the UK. Customers experience difficulties collecting online purchases and returning items due to system issues. Initial reports emerge on social media of problems with contactless payments and click-and-collect services at M&S stores across the UK. Customers experience difficulties collecting online purchases and returning items due to system issues. Monday, April 21: Problems with contactless payments and click-and-collect persist. M&S officially acknowledges the "cyber incident" in a statement to the London Stock Exchange. CEO Stuart Machin apologises for the disruption and confirms "minor, temporary changes" to store operations. M&S notifies the National Cyber Security Centre (NCSC) and the Information Commissioner's Office (ICO) and engages external cybersecurity experts. Problems with contactless payments and click-and-collect persist. M&S officially acknowledges the "cyber incident" in a statement to the London Stock Exchange. CEO Stuart Machin apologises for the disruption and confirms "minor, temporary changes" to store operations. M&S notifies the National Cyber Security Centre (NCSC) and the Information Commissioner's Office (ICO) and engages external cybersecurity experts. Tuesday, April 22: Disruptions continue. M&S takes further systems offline as part of "proactive management". Disruptions continue. M&S takes further systems offline as part of "proactive management". Wednesday, April 23: Despite earlier claims of customer-facing systems returning to normal, M&S continues to adjust operations to maintain security. Contactless payments are initially restored, but other services, including click-and-collect, remain affected. Despite earlier claims of customer-facing systems returning to normal, M&S continues to adjust operations to maintain security. Contactless payments are initially restored, but other services, including click-and-collect, remain affected. Thursday, April 24: Contactless payments and click-and-collect services are still unavailable. Reports surface suggesting the attackers possibly gained access to data in February. Contactless payments and click-and-collect services are still unavailable. Reports surface suggesting the attackers possibly gained access to data in February. Friday, April 25: M&S suspends all online and app orders in the UK and Ireland for clothing and food, although customers can still browse products. This decision leads to a 5% drop in M&S's share price. M&S suspends all online and app orders in the UK and Ireland for clothing and food, although customers can still browse products. This decision leads to a 5% drop in M&S's share price. Monday, April 28: M&S is still unable to process online orders. Around 200 agency workers at the main distribution centre are told to stay home. M&S is still unable to process online orders. Around 200 agency workers at the main distribution centre are told to stay home. Tuesday, April 29: Information suggests that the hacker group Scattered Spider is likely behind the attack. Shoppers spot empty shelves in selected stores. Information suggests that the hacker group Scattered Spider is likely behind the attack. Shoppers spot empty shelves in selected stores. Tuesday, May 13: M&S revealed that some customer information has been stolen. M&S revealed that some customer information has been stolen. Wednesday, May 21: The retailer said disruption from the attack is expected to continue through to July. Meanwhile, M&S isn't the only store facing cyber trouble. Co-op was forced to shut down part of its IT system after facing a hacking attempt last month. It confirmed that it had "taken proactive steps to keep our systems safe". It was later revealed that the personal data of a "significant number" of its 6.2million customers and former members had been stolen. The details included names, contact information, and dates of birth. However, the retailer assured customers that passwords, credit card details, and transaction information were not compromised. Full services resumed on May 14, following the reactivation of its online ordering system. Luxury retailer, Harrods, was also another victim of last month's hacking saga. They had warned shoppers about "restricted internet access" due to the attempted breach, which caused difficulties for some customers trying to make payments.
The Irish Sun
28-05-2025
- Business
- The Irish Sun
Marks and Spencer in ‘first of its kind' BBQ offer as Met Eireann reveals temps to hit 21C this weekend
MARKS & Spencer has released the "first of its kind" BBQ offer for Irish shoppers - as Met Eireann revealed the mercury will soar to 21C this weekend. The Advertisement 5 M&S bosses have released a major deal on BBQ favourites Credit: Getty 5 The BBQ range includes burgers, skewers and hot dogs Credit: Social Media Collect 5 The retailer has a selection of ready-to-grill BBQ dishes on offer Credit: PA Although there will be a few rainy days throughout the week, M&S The promotion includes a range of grill-ready favourites, ideal for barbecues and casual Options include classic items such as smash burgers, prawn skewers and hot dogs - all crafted with M&S's well-known focus on quality. Advertisement READ MORE IN MONEY M&S said their latest offers feature everything you need to have a BBQ this They said: "BBQ deals as the good weather returns: BBQ season is officially here. "Discover what's new in the Foodhall and bag a bargain with our 3 for €12 deal on grilling essentials in store this summer." One bargain buy part of the deal is Smashed Burgers - seasoned with cracked black pepper and sea salt, designed for a sizzling griddle to create that perfect caramelised crust. Advertisement Most read in Money There's also Our Best Ever Posh Dogs, made from cherrywood smoked pork shoulder and a smoky And for something different, shoppers can try the Nduja King Prawn Skewers - coated in an Italian nduja paste packed with chilli, garlic and paprika. Expert's warning over common barbecue myths that pose 'dangerous health risk' as Brits' grilling blunders revealed M&S chiefs said the new offer brings lots of tasty dishes to your back garden for a bargain price - making BBQ's easier than ever. The retailer added: "Summer has never tasted so good. Find our Grill range in your local M&S Foodhall." Advertisement Meanwhile, the retailer issued an The attack that occurred on April 19 saw numerous shoppers struggle with contactless payments, collecting orders and much more. And an email sent to customers said: "I'm Jayne Wall, and I look after Customer Service here at M&S. "I am sure that you will have seen in the news that we have been dealing with a cyber incident and I wanted to write to you about what this means for you. Advertisement "To proactively manage the incident, we immediately took steps to protect our systems and engaged leading cyber security experts. "We also reported the incident to relevant government authorities and law enforcement, who we continue to work closely with. "Unfortunately, the nature of the incident means that some personal customer data has been taken, but there is no evidence that it has been shared. "The personal data could include contact details, date of birth and online order history. Advertisement "However, importantly, the data does not include useable card or payment details, and it also does not include any account passwords. For more detail, see our FAQs." 5 Temperatures are expected to reach up to 22C this weekend Credit: Meteologix 5 The retailer has a range of deals in stores this summer Credit: Getty HISTORY OF MARKS & SPENCER WHEN Michael Marks, an immigrant from the north of England, was able to obtain a stall in Leeds' Kirkgate Market in 1884, M&S was born. He used the catchphrase "Don't ask the price, it's a 'penny'" to build his career after arriving with little money and minimal command of English. His little booth selling basic home goods was rapidly booming because of this simple idea and his diligent work. Michael teamed up with Dewhirst wholesalers' cashier Tom Spencer to help his expanding firm. This collaboration gave rise to "Marks & Spencer" and its initial Penny Bazaar locations, which helped the company take shape as we know it today. More than 15,000 purchases were made on the first day of trading. Advertisement
Scottish Sun
25-05-2025
- Business
- Scottish Sun
M&S to open 12 new UK stores creating over 500 jobs following devastating cyber attack – is any of them near you?
New M&S stores to replace closed Homebase sites across England OPEN FOR BUSINESS M&S to open 12 new UK stores creating over 500 jobs following devastating cyber attack – is any of them near you? Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) MARKS & Spencer is opening 12 new food stores across the UK – creating more than 500 jobs – just weeks after a major cyber attack left shelves empty and shoppers locked out of the website. The retailer confirmed on Sunday, May 25, that the new stores will open on former Homebase sites in towns across England, including Abingdon, Cannock, Farnham, Godalming and Northampton. Sign up for Scottish Sun newsletter Sign up 3 Eight of the sites are due to open by the end of 2026 Credit: PA 3 The new stores will open on former Homebase sites in towns across England Credit: LNP All openings are subject to planning permission. The move is part of M&S's major 'store rotation and renewal' programme, which aims to bring in 420 bigger, fresher food shops and upgrade 180 full line stores by 2027/28. Homebase, which went into administration in November 2024, has been closing stores up and down the country, giving M&S the chance to snap up key sites. The new food halls will be focused in high-priority areas and are expected to create over 550 jobs. Eight of the sites are due to open by the end of 2026. It's seen as a big step forward for the high street favourite as it continues to modernise and push its food business to the next level. M&S boss Stuart Machin said: 'Investing in new and renewed stores is one of our key transformation priorities. Securing these highly desirable sites in priority locations will accelerate this strategy, drive further growth in our M&S food business and most importantly give our customers the best possible M&S shopping experience.' Last year, M&S opened six food stores and two full line stores, while also giving nine locations a full makeover. This year, ten more food stores and two full line stores are in the pipeline. Four ways to save money at M&S The company says returns from new and upgraded stores have been strong – with performance beating expectations for three years straight. But the good news comes at a time when M&S is still recovering from a damaging cyber attack that struck just before Easter. The company was forced to suspend online orders, and personal customer data may have been compromised. Shoppers trying to access the website in recent days were met with a message that read: 'Sorry you can't browse the site currently. "We're making some updates and will be back soon.' The BBC later reported that the site was back online, though issues may still linger. M&S has confirmed that 'human error' led to the cyber attack and warned that disruption could continue until July. The incident is expected to cost the firm around £300 million. Names, email addresses, home addresses and dates of birth may have been stolen during the attack, though the company has not confirmed how many customers were affected. Despite the disruption, M&S reported a strong set of financial results last week, posting an adjusted pre-tax profit of £875.5 million – up 22.2 per cent on the year before. Tech expert Robert Cottrill, of digital firm ANS, said the retailer was right to take its time getting everything back up and running. 'M&S appears to be taking the appropriate and necessary steps following the cyber attack, with a likely focus on restoring core systems and recovering critical data,' he said. 'It's essential that M&S prioritises a secure and complete recovery over a rapid one... "The major disruption and sales loss M&S has seen following the incident serve as a powerful reminder to all organisations: cybersecurity must be treated as a board-level issue.' The retailer hasn't yet confirmed all 12 locations, so more towns could be added to the list soon.
