Latest news with #MSQoS
The Star
29-07-2025
- Business
- The Star
Mobile service providers ordered to improve standard of quality
PETALING JAYA: The Malaysian Communications and Multimedia Commission (MCMC) has issued 279 directives to mobile service providers across the country to improve mobile service quality. The commission said the action is in line with its Determination No. 2 of 2023, aimed at addressing non-compliance with the Mandatory Standards for Quality of Service (MSQoS) for wireless broadband. YTL Communications received the highest number of directives with 154, followed by CelcomDigi (50), TM Technology Services (38), U Mobile (27) and Maxis (10). 'These directives were based on ongoing surveillance that identified significant lapses in meeting service quality standards across various regions, affecting users in both urban and rural areas. 'The quality of mobile services is vital to delivering a satisfactory user experience. Our continuous monitoring ensures providers comply with the standards necessary for reliable service,' the commission said in a statement yesterday. MCMC said service quality assessments included factors such as download speeds, latency, packet loss, service availability, and access times for web browsing and video streaming. It warned that providers who fail to resolve these issues within the stipulated time-frame could face fines of up to RM500,000 per instance of non-compliance under the Communications and Multimedia Act 1998. Since 2022, the commission has issued 984 directives to uphold service standards. Of this, 547 were issued this year following a temporary pause in 2024 due to delayed approvals. For more details on the MSQoS and the list of directives, the public can visit the MCMC's website at
Barnama
29-07-2025
- Business
- Barnama
MCMC Issues 279 Directives For MSQoS Non-compliance
PUTRAJAYA, July 29 (Bernama) -- The Malaysian Communications and Multimedia Commission (MCMC) has issued 279 Commission Directives to mobile service providers nationwide for non-compliance with the Mandatory Standards for Service Quality (MSQoS). This move aligns with Commission Determination No. 2 of 2023, which ensures that service providers meet minimum standards for wireless broadband access in both urban and rural areas. 'Of the total, 154 were issued to YTL Communications, CelcomDigi (50), TM Technology Services (38), U Mobile (27), and 10 to Maxis.
The Sun
29-07-2025
- Business
- The Sun
MCMC issues 279 directives for service quality failures
PUTRAJAYA: The Malaysian Communications and Multimedia Commission (MCMC) has issued 279 Commission Directives to mobile service providers nationwide for non-compliance with the Mandatory Standards for Service Quality (MSQoS). This move aligns with Commission Determination No. 2 of 2023, which ensures that service providers meet minimum standards for wireless broadband access in both urban and rural areas. 'Of the total, 154 were issued to YTL Communications, CelcomDigi (50), TM Technology Services (38), U Mobile (27), and 10 to Maxis. 'MCMC's ongoing monitoring has identified critical service failures in areas such as download speed, network latency, packet loss, and service availability. Other concerns include web browsing session time and video streaming access time,' read the statement MCMC has also warned that providers failing to take corrective action within the specified timeframe may face fines of up to RM500,000 for each instance of non-compliance under Subsection 105(5) of the Communications and Multimedia Act 1998 (Act A1743). Since 2022, MCMC has issued a total of 984 Commission Directives, with 229 issued in 2022, 208 in 2023, none in 2024 due to approval only being obtained in early 2025, and 547 in 2025. For further details on MSQoS and a full list of directives that have been registered, the public can visit MCMC's official website at - BERNAMA
BusinessToday
23-07-2025
- Business
- BusinessToday
CIMB Overweight On Telco After Significant Quality Improvement
CIMB Investment Bank Bhd (CIMB Securities) has maintained an OVERWEIGHT call on Malaysia's telecommunications sector, with BUY ratings on Axiata Group, CelcomDigi, Maxis and Telekom Malaysia, citing significant improvements in mobile and fibre broadband coverage and quality of service (QoS) across the country. The sector's performance has been driven by the successful implementation of the Malaysian Communications and Multimedia Commission's (MCMC) Jalinan Digital Negara (Jendela) programme. As of end-2024, 4G population coverage has reached 98.7%, with most states nearing full coverage, while the number of fibre premises passed has surged to 9 million, achieving the Jendela Phase 2 target a year ahead of schedule. CIMB Securities highlighted that mobile network operators have largely met the MCMC's Mandatory Standards on Quality of Service (MSQoS), with Opensignal data showing improved average download speeds at 34 Mbps for 4G and 228 Mbps for 5G, both comfortably above the 10 Mbps MSQoS threshold. However, some non-compliance issues persist. In the first quarter of 2025 alone, the MCMC issued 135 notices out of 1,257 testing sessions, and over 2023–24, a total of RM6.6 million in compounds was issued for 46 unresolved incidents. Despite these isolated setbacks, the report noted that telcos have made substantial strides in narrowing the coverage gap in East Malaysia. Between the second quarter of 2020 and end-2024, 4G coverage in the region rose from around 73–74% to between 91–94%. Latency for fibre broadband also remains low, with Speedtest reporting a 7 ms average in June 2025, well within the MSQoS requirement of 50 ms. CIMB Securities warned that failure to maintain wide-reaching, reliable services could expose telcos to environmental, social and governance (ESG) risks, such as regulatory penalties or reputational damage. These risks could include spectrum bid disadvantages, customer churn or brand erosion, particularly if companies are perceived as less inclusive or socially responsible. Globally, Malaysia ranked sixth in Asia for mobile network experience and ninth for fixed broadband, according to Opensignal and Speedtest. The house attributed the lower fixed broadband ranking to market subscription patterns rather than infrastructure deficiencies, pointing out that all major providers offer plans up to 2 Gbps. CIMB Securities' top picks in the sector include Maxis with a target price of RM4.15, CelcomDigi at RM4.10, Telekom Malaysia at RM7.55, and Axiata at RM2.55. Time dotCom was rated a 'Hold' with a target price of RM5.30. Related
The Sun
26-04-2025
- Business
- The Sun
MCMC conducts 1,257 wireless broadband quality tests nationwide
SANDAKAN: The Malaysian Communications and Multimedia Commission (MCMC) has carried out a total of 1,257 mandatory standards testing sessions for wireless broadband service quality (MSQoS) across the country in the first quarter of this year. Communications Minister Datuk Fahmi Fadzil said that of the total, 196 testing sessions were conducted in Sabah. He said that based on monitoring and regulatory activities, this year, 135 notices under Subsection 51(2) of the Communications and Multimedia Act 1998 have been issued to telecommunications companies. 'Between 2023 and 2024, a total of 46 penalties amounting to RM6.55 million in compounds were imposed for non-compliance with MSQoS,' he told reporters after attending a coverage testing session at the Tourism Centre in Sepilok Orangutan Rehabilitation Centre and the Rainforest Discovery Centre (RDC) here today. Fahmi stressed that MCMC would continue its monitoring and regulatory efforts and would not hesitate to enforce the legal provisions in place to ensure that service providers comply with the current MSQoS coverage standards. The Minister also noted that MCMC is working closely with mobile network operators to ensure continuous efforts by telecommunications companies to improve network quality and coverage. 'All service providers are urged to take public complaints seriously and act swiftly to resolve them,' he added.
