Latest news with #MalaysianBorderControlandProtectionAgency
Borneo Post
a day ago
- Borneo Post
Disruption of autogate system
The automatic gate system disruption was reported to have occurred last Friday and persisted until yesterday evening. – Bernama photo SEPANG (July 20): No signs of sabotage or cyberattack have been detected as the cause of the disruption of the automatic gate system for foreign visitors, said Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He said the issue is believed to have stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, which in turn, slowed down the cross-checking process. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he told a press conference at the Kuala Lumpur International Airport (KLIA) Terminal 1 today. Mohd Shuhaily said all automatic gate systems for foreign visitors that were previously affected were now fully operational. He apologised for any inconvenience caused by the disruption of the system and assured the public that steps are being taken to prevent a recurrence. The automatic gate system disruption was reported to have occurred last Friday and persisted until yesterday evening. As a result, congestion and long queues were observed at several key entry points, including KLIA Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complex at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. In response, the AKPS implemented mitigation measures to ease the flow of visitors, which included activating all manual counters and deploying additional personnel at the affected checkpoints. Meanwhile, a survey by Bernama at the Sultan Iskandar Building (BSI) Customs, Immigration and Quarantine Complex (CIQ) in Johor found that entry and exit traffic was moving smoothly today, with no signs of congestion, unlike the previous day due to a disruption to two e-gate systems that began on Friday. Johor Public Works, Transport, Infrastructure and Communications Committee chairman Mohamad Fazli Mohamad Salleh, when contacted, confirmed that the e-gate systems were fully restored as of 10 pm yesterday. Meanwhile, Singaporean Narziah Shakor, 55, shared her experience, saying the disruption had caused significant inconvenience for many travellers, some of whom were left standing in long queues for hours. Narziah, who lives in Bedok, said her son had advised her not to travel to Johor yesterday due to widespread reports of severe congestion, which left many stranded for over three hours. 'Alhamdulillah, everything is back to normal today, and the process is smooth. But yesterday was quite bad…many people had to stand for three to four hours,' said the Singapore-based civil servant. – Bernama
The Sun
a day ago
- The Sun
Autogate system disruption at KLIA not due to cyberattack
SEPANG: No signs of sabotage or cyberattack were detected following the disruption of the automatic gate system for foreign visitors, according to Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He explained that the issue likely stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, slowing down cross-checking procedures. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he said during a press conference at Kuala Lumpur International Airport (KLIA) Terminal 1. Mohd Shuhaily confirmed that all affected autogates for foreign visitors are now fully operational. He apologised for the inconvenience caused and assured the public that preventive measures are being taken to avoid future disruptions. The system malfunction, which began last Friday and lasted until yesterday evening, caused congestion at major entry points, including KLIA Terminals 1 and 2, as well as the Customs, Immigration, and Quarantine (CIQ) Complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. To manage the situation, AKPS activated all manual counters and deployed additional personnel to ease visitor flow. - Bernama
Barnama
2 days ago
- Barnama
Disruption Of Autogate System: No Elements Of Sabatoge, Cyber Attack
SEPANG, July 20 (Bernama) -- No signs of sabotage or cyberattack have been detected as the cause of the disruption of the automatic gate system for foreign visitors, said Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He said the issue is believed to have stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, which in turn, slowed down the cross-checking process. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he told a press conference at the Kuala Lumpur International Airport (KLIA) Terminal 1 today.
![[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement](/_next/image?url=https%3A%2F%2Fassets.nst.com.my%2Fimages%2Farticles%2FMCBA_20.07.2025_NSTfield_image_socialmedia.var_1752988892.jpg&w=3840&q=100)
![[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement](/_next/image?url=https%3A%2F%2Fassets.nst.com.my%2Fassets%2FNST-Logo%402x.png%3Fid%3Db37a17055cb1ffea01f5&w=48&q=75){kind=small}
New Straits Times
2 days ago
- New Straits Times
[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement
SEPANG: More than 380,000 tourists were affected by the recent autogate system glitch caused by connectivity issues between the MyIMMS system and the international security system it is linked to. Malaysian Border Control and Protection Agency (MCBA) director-general Datuk Seri Mohd Shuhaily Mohd Zain said the figure only referred to the Customs, Immigration and Quarantine (CIQ) Complex at Bangunan Sultan Iskandar (BSI) in Johor. However, Shuhaily did not disclose the number of affected travellers at Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, or at the CIQ Complex at Kompleks Sultan Abu Bakar (KSAB). He said there were about 200,000 inbound and outbound tourists at BSI on July 18, and about 180,000 yesterday. "We deeply regret what has happened. "What occurred was not a breakdown of the MyIMMS system, which is supposed to be integrated with an international security system, but rather a connectivity issue. This caused delays in the screening process and resulted in long queues of visitors. "I was informed that records show about 380,000 visitors were affected by this. "On behalf of the MCBA and the Immigration Department, we apologise for what has happened, and we will do our best to ensure this does not happen again," he said at a press conference today. He assured that the agency is working hard to prevent a recurrence. Addressing the issue over the past two days, Shuhaily said all available personnel were deployed yesterday to facilitate the entry of travellers into the country amid the autogate failure. "I want to stress that no Malaysian citizens were involved in the delays, only foreigners entering or leaving Malaysia were affected. "Yesterday was a public holiday, and as everyone knows, Fridays, Saturdays, and Sundays are peak periods, especially when foreign workers in Singapore would travel to Johor to shop or spend time there, that's why the crowd was so large yesterday. "As we speak now, the autogates are already up and running," he said. As of 10pm yesterday, 68 autogates at BSI were already operational, while four were functioning at KSAB. At KLIA, 36 autogates are fully operational. He added that one of the measures they have taken, and will continue to take in the event of a recurrence, is to inform travellers of any autogate issues in advance so they can plan their journeys accordingly or postpone their trips to another day. Yesterday, MCBA, in a statement, had said it has taken immediate measures to address the congestion at the country's main entry points since yesterday. All manual counters have been fully activated, and additional personnel have been deployed to manage the flow of visitors and control the queues as efficiently as possible. This follows a technical disruption affecting the autogate system used by foreign visitors at the country's main entry points, which has led to congestion and long queues.
AsiaOne
2 days ago
- AsiaOne
Autogate glitch at Malaysia's major checkpoints causes chaos for S'porean and foreign travellers, Singapore News
SINGAPORE - Long queues formed at all major entry points across Malaysia after a data integration disruption led to a breakdown in the autogate system for foreign visitors. Tens of thousands of foreigners, including Singaporeans, were unable to use the autogate facility, The Star reported on July 19. Malaysian passport holders were unaffected. The breakdown, which started at about noon on July 18, was described as the worst ever, involving more than 200 autogates across the country. The Malaysian Border Control and Protection Agency (AKPS) confirmed the "technical disruption" in a statement on Facebook at around 4.30pm on July 19. It added that initial investigations pointed to a data integration disruption, which caused delays in the cross-checking process within the MyIMMS system. Among the major gateways affected were Kuala Lumpur International Airport (KLIA) terminals 1 and 2, and the Customs, Immigration and Quarantine complexes at Bagunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB). BSI and KSAB are both in Johor, and are used by travellers entering Malaysia from Singapore's Woodlands and Tuas checkpoints respectively. AKPS said it has activated all manual immigration counters and deployed additional personnel, among other measures, to lessen the congestion. "AKPS is making every effort to restore the system and restore movement at all entry points in the country," it added. At about 5.45pm, AKPS said on Facebook that autogate operations at BSI have partially resumed. "The flow of light vehicle traffic is moving slightly slowly towards the BSI entry check zone while the flow of visitors in the bus passenger hall is back under control," it said. The AKPS first alerted travellers to the disruption on its Facebook pages for BSI and KSAB on July 18 at 4.40pm and 10.50pm respectively. The posts said that there was an interruption of access to the Immigration Service System at both locations. On July 19 at around 11.30am, the AKPS BSI Facebook page said that "the flow of visitors in the bus passenger hall was congested following the disruption of the autogate check system". It added that there was no congestion at other immigration check zones inside the building. Singapore's Immigration and Checkpoints Authority said in a Facebook post on July 19: "Travellers intending to travel to Malaysia via the land checkpoints are to expect delays. Those who are already at the land checkpoints and need to U-turn can approach officers for assistance." Private tutor Jane Oh, 63, who was on a durian day trip in Johor with her neighbours, told The Straits Times that she could not use the autogate at KSAB when she arrived on July 19 at around 6.10am. She said that the Malaysian officials then opened the manual counters, and she and her group cleared immigration at around 6.45am. However, Oh's guide told her that another group of passengers that reached KSAB at around 8am cleared immigration at only around 1pm. "We're very lucky not to be caught in the jam this morning, but we're a bit worried about how bad the queue will be when we return after dinner," said Oh. Her worries proved unfounded, as she took about 15 minutes to clear immigration on the way back to Singapore. She started queueing at 7.32pm and was done by 7.45pm, with four manual counters operating. The autogates were working, but she and her group could not use them, as they had used the manual counters on arrival in Malaysia. Chelsea Teh, 25, who works in the education industry, said that she was in the queue at BSI for about one and a half hours. She added that it was "stuffy and poorly ventilated", and she saw some people leaving the queues to return to Singapore. A Malaysian security official told The Star that tens of thousands of people, mainly Singaporeans, have been queuing at BSI for more than four hours to clear immigration. "Weekends are a busy period and immigration officers have been told to open all lanes to clear the passports manually," the official said, adding that there are 39 autogates at the exit and 29 autogates for entry. Johor Menteri Besar Onn Hafiz Ghazi said in a Facebook post on July 19 that he was deeply disappointed to hear of the system disruption, which lasted more than 24 hours and caused congestion. Adding that he had paid a surprise visit to BSI, he said: "I have extended this matter directly to relevant parties at the federal level. I urge immediate steps to be taken to ensure that this issue does not repeat." Malaysian People's Volunteer Corps personnel were deployed to man the huge influx of visitors at the two land checkpoints with Singapore, according to The Star. The Johor-Singapore Causeway, which links Woodlands Checkpoint and BSI, is one of the world's busiest border crossings, with an estimated 300,000 people using the connection daily. From May 8 to 13, during the Vesak Day long weekend, more than three million people crossed the Woodlands and Tuas checkpoints. The crowd peaked on May 9 at over 546,600 travellers. Since Jan 20, 2023, Singaporeans have been able to use the electronic gate facilities at the two land checkpoints. In February 2023, this was extended to the autogate facilities at KLIA 1 and 2. [[nid:720205]] This article was first published in The Straits Times . Permission required for reproduction.
